Ted Baker Reviews

Name: Ted Baker
Rating: 1.66

1.7 Rating 277 Reviews

16 %

of reviewers recommend Ted Baker

Company Reviews

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Metrics

1.7

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is impossible to use the return portal, and if you call you are put on hold indefinitely. I returned an item December 16th and have still not been refunded for that item. My daughter tried to exchange another item in an atlanta store and was told she could not make the exchange without the original receipt which was not in the package when I received it. I would attempt to send that item back but since I havent been refunded for the other item it seems pointless”

Helpful Report

Posted 2 years ago

“Ted Baker is the worst, most scummiest company I have ever had the displeasure of purchasing from. Their customer service is legit non existent, so if you order a $600 jacket like I did that you ultimately need to return, best of luck to you. Their online return portal will not generate a return label for you, and it’s safe to say you’re better off going to Mars and back before their customer service team gets back to you. I hope this company goes out of business for their criminal behavior and I hope it takes deep pleasure in knowing that not only can Jeff Bezos generate a return label, but he can actually go to outer space too.”

Helpful Report

Posted 2 years ago

“Bought an item of clothing online that was too big in the end so took it to the store to return but couldn't because they said it was an outlet item (must've changed in price from the time I bought it). Then tried to generate a printing label to mail it back but kept getting an error when generating return label, tried calling them and was hold for 20 minutes only at the end of that time waiting to hear an automated message to say that they don't have capacity to handle any calls. Appalling service given how much they charge for their items, way better service at other clothing stores that don't charge anywhere near as much! Very disappointing!”

Helpful Report

Posted 2 years ago

“I returned a suit that didn't fit. I was told to reorder the item and that I would receive a refund for the original purchase. I sent the original order back using their shipping label and received proof of delivery once the order was returned to the Ted Baker facility. The order was returned on Nov. 29th, and I have yet to receive a refund! I Tried calling the customer service number (It's a complete waste of time) and was placed on hold for long periods of time. Only to get an automated message that no reps were available and suggested sending an email to customer service! The rep that responded (Jade) to my email has not been helpful at all. Jade asked for proof that the item was returned, once I provided the requested information, she didn't respond for days. After following up with her multiple times, she finally responded stating that I needed to wait 14 business days after the item was received at the warehouse before the refund would be processed! You could not pay me to ever purchase from this company. STAY AWAY, unless you don't mind the possibility of being ripped off.”

Helpful Report

Posted 2 years ago

“Very bad customer service, no response to the enquiry neither complaint on no refund of the item which was sent back over a month ago. Considering the prices of the items, I would expect better service. Very disappointing and I would not purchase from them again.”

Helpful Report

Posted 2 years ago

“Return is impossible. Entering a return request online from US requires UPS Service International option, but it's not in the pull-donw menu. Without selecting this non-available option, it's not taking it. I contacted the local Ted Baker store to no avail. I called the customer service at 833-585-4200 and they dont answer (waited about half an hour and gave up). I sent an email but no response.”

Helpful Report

Posted 2 years ago

“Horrendous customer service. No package tracking. Order cancelled for no reason. Do not recommend. Was told the ties were good. I guess I won't find out.”

Helpful Report

Posted 2 years ago

“Unable to contact a representative by calling their helpline. I literally get cut off every time I have attempted to call. Their delivery service by Evri is also awful. Evri have stated they attempted delivery but no one has actually turned up to deliver as stated. Still waiting 2 days later without any help from Ted Baker. Avoid. Do not purchase via their website. Better to purchase through a high street store.”

Helpful Report

Posted 2 years ago

“I am afraid that this is the worst customer service I have had with an online clothing store. I buy regularly from the Ted Baker store in Dallas but decided to order online a jacket- $325 dollars including the delivery charge. The system happily took the money of course and then sent me the usual emails on delivery tracking which immediately flips to UPS, the contracted delivery company. UPS tracking system has been hopeless. They first of all signalled that there was a problem with the address-which there wasn't; they then claimed to have delivered to my front door(no photo and I live in an apartment block so patently an untrue statement): and then they said that I had another different delivery date after I had an opened an investigation with them on what went wrong. No communications now from UPS in over a week. I phoned the Ted Baker customer service line twice. The first time I was told that an investigation would be opened which would take 8-10 working days. I said truthfully that most online companies I dealt with would send a replacement item immediately and sort out the problem with their delivery contractor separately as I was the one who had paid the money and was losing out. I was told that this was not TB 'policy'. She said that I should have read the T's and C's. ' It is not our policy'. 'You would be surprised what people do, so we need to investigate'. ' All supervisors are busy' etc etc. I was extremely polite but pointed out that this was appalling customer service. She was implying that I needed to be investigated not that they had failed the customer having received their payment. Total indifference. She rang off. I phoned again a week later to be met with the same response from a different agent...I asked why I had not received any update or communication. After all, TB had my money. The same lines from the script were trotted out ...'it is our policy etc'. Again the customer agent rang off as I sought to find out why their customer service was so poor. It remains unresolved. TB need to up their game considerably to compete in the on-line market. I will be ensuring that their customer service approach is known among as many people as possible”

Helpful Report

Posted 2 years ago

“Horrible customer service. And because of Ted Baker's petty reps, I will be returning a $800++ order. I will NEVER EVER BUY ANOTHER ITEM FROM THIS BS COMPANY. They need to train their customer reps better. Before my order even shipped, I was eligible for a 20% discount. The rep would not honor this even though I provided what was on their website. They don't even have a customer login. Total scam company. Do not buy from Ted Baker online. Really horrible customer service. They don't even answer the phone during their "open" hours. Remember this order will be returned upon receipt. I also requested to cancel before it shipped and was not able to. It is being RETURNED!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 2 years ago

“Sent a bikini back that was purchased from stanstead airport. I was tol I couldn’t take it to a store, but had to send it off. They signed for it a month ago. I still haven’t received a refund, despite chasing numerous times. Last time I buy anything from them, disappointing and disgraceful”

Helpful Report

Posted 2 years ago

“I ordered a coat 3 weeks ago, I have not received the order, it seems it’s lost somewhere, Ted baker ignores refund or resending the item. Worst experience ever. It’s like they are stealing from costumers.”

Helpful Report

Posted 2 years ago

“Pathetic, incompetent customer service. I ordered a belt almost a month ago. Before it had been charged, I called to change the size. They couldn’t do this (!) so I requested to cancel. 2 days later they charged for the order I cancelled. 3 days later it was delivered to a store. I called them for my refund and they said they would have to send it back first, which they haven’t done. There seem to be many TB staff who are outright liars. Online and phone support are also useless and don’t do what they say. I am still waiting for my refund for the belt I never even received.”

Helpful Report

Posted 2 years ago

“Terrible experience. Purchased a pair of shoes. They arrived damaged. I was told to send them back and show the postage receipt and they will release a new pair. I had no confirmation once I sent the photo of receipt. So I then tried to call and they kept on hanging up on me. Then finally got through and was told everything has been arranged. Then got an email to say there out of stock which isn’t the case as I can clearly buy them off there website which say’s instock for next day delivery. I go on holiday tomorrow and I’ve spent most of my day chasing ted baker customer service. And no shoes. Really bad experience. I have never left a negative review like this before I’m so angry.”

Helpful Report

Posted 2 years ago

“I have placed a delivery for next day and paid extra they chose this useless evri courier service … which never delivers on time… after paying so much for an expensive things and they do not get delivered on time… what a hope less company is a ted baker and they customer service is not reachable at all… pathetic and disgusting”

Helpful Report

Posted 2 years ago

“Placed an order for a dress one month ago, 2 weeks before an event. The dress arrived 3.5 weeks later! No apology whatsoever, no reason why. Costumer service ignored my calls or emails. In the end I went to a shop to get the dress directly from there and was a terrible fabric, almost transparent which was not specified in the dress description. Appalling service.”

Helpful Report

Posted 2 years ago

“Absolutely Shocking service! Paid extra for next day delivery as it was a gift. Parcel still hadnt turned up 6 days later. So looked to return the item and they want to charge me £3 to return it! After I've already paid £5 for next day delivery!”

Helpful Report

Posted 2 years ago

“First pair of boat shoes I bought arrived damaged so bought a second pair and to my amazement, the shoes were not the same, as one was a much paler colour than the other. As the paler one had the sales sticker on the sole, I can only assume that this one had been on show while the other one stayed in the box. When I saw my size was then sold out online, clearly it was the last pair they had and had been returned from a store. Appalling quality control or taking the customer for a mug. Forget the hype and stay well clear of this level of appalling service as I will. Also, their customer service is very slow at responding to issues and have to be chased. Still had no reply!”

Helpful Report

Posted 2 years ago

“I returned a dress as unwanted and they returned a dress of the same style but in a different size to me two weeks later saying the tags had been removed. Absolutely shocking customer service. I now don't have a wearable dress (as the one they returned is not my size and is damaged) and nor do I have my refund. I'm out of pocket and basically being called a liar. No customer service standards whatsoever. There is something seriously amiss with this company!!! I really would advise anybody reading this not to buy from Tacky Turd Baker!!”

Helpful Report

Posted 2 years ago

“Don't waste your money and time. I bought a gift set online and was told it would be dispatched within 3-5 days as per standard delivery. On day 4, I called to check and was told it would arrive the next day. It didn't. Checked again on day 7 and was told to expect it the next day. It didn't arrive. Today is day 10 and the parcel is not even with the courier. When I called customer care, the agent tried to blame me by saying since I paid for standard delivery, nothing is guaranteed. OK? If it had been dispatched on time as promised, I would have it, no? I am leaving the country and won't be at the address when the order arrives but I've been told I can't cancel and get a refund. It's a waste of time, energy and money, and is certainly the worst online shopping experience I've had. I will actively discourage anyone from patronising Ted Baker. There are better high street fashion outlets with similar items and quality that won't disappoint you.”

Helpful Report

Posted 2 years ago

Ted Baker is rated 1.7 based on 277 reviews