Teletext Holidays Reviews

Name: Teletext Holidays
Rating: 1.75

1.8 Rating 1,621 Reviews

19 %

of reviewers recommend Teletext Holidays

Company Reviews

Questions

Metrics

1.8

Based on 1,621 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0192 376 8857

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called customer service no help They where happy to take my money but don't want to give it back Then i got a stupid offer of a credit note I paid with bank card so I want my money back on my bank card Close them down teletext holidays are robbery”

Helpful Report

Posted 4 years ago

Hi Mike, We are very sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Best Wishes

Posted 4 years ago

“https://www.coronavirus-business-complaint.service.gov.uk/ Report teletext holidays here .”

Helpful Report

Posted 4 years ago

“Do not use this company. They are rude, unhelpful and are not giving refunds in full by cash. They are a bunch of crooks.. look at the comments on the face book page. I wish I had used another reputable company. I’ll never go near them again and neither should you. Sick to death of the generic emails from Kylie and jimmy ..! Absolute joke of a company 0 stars.”

Helpful Report

Posted 4 years ago

Hi Jennifer, We are very sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Best Wishes

Posted 4 years ago

“Helpful customer services person was patient and happy to run through a number of options. As I found previously, the holiday I chose was not the price quoted on the web site, which was a bit disappointing sionce I see no reason why this information should not be 'live'.”

Helpful Report

Posted 4 years ago

Hi Daniel, We are pleased to learn our Customer Support agent was able to help you with your query and provide you with the information required. Best Wishes Becky

Posted 4 years ago

“Anyone ever had a bad experience with Teletext holidays??? That are the SHITTEST company Iv ever come across. Point black refusing to let us cancel our holiday??? Saying we need to pay another £250 to cancel when we have already paid £700. Not ringing us like they said they would and NOT letting us cancel.”

Helpful Report

Posted 4 years ago

Hi, We are very sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Best Wishes Becky

Posted 4 years ago

“We have tried to contact teletext a number of times regarding our cancelled holiday, we were meant to fly out last week and we still have the same automated message. Terrible customer service. Booking TT764737 and it now wont even let me log in to my bookings. Even in these circumstances a courtesy call would be nice!”

Helpful Report

Posted 4 years ago

Hi Claire, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 4 years ago

“We haven't been able to contact them in regards to our canceled holiday. I understand the situation but lack of customer support is shocking”

Helpful Report

Posted 4 years ago

Hi Peter, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 4 years ago

“Avoid at all costs. They are the only company who does not only not refund our holidays, but also make you pay your last installments even though you already had the email from your flight company that they cancelled the flights. They are stealing peoples money, they wont get in contact, if you contact them,they are rude and telm you they will contact you to sort you out. Check out their fb page. Thousands of people will tell you the exact same thing. Horrible people and clearly dont want to stay in business after covid19”

Helpful Report

Posted 4 years ago

Hi Laszlo. Hey, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 4 years ago

“Due to Covid-19 we clearly can't go on holiday in 10 days time. We have heard nothing from Teletext Holidays and only from easyJet saying that are flights have been cancelled. When trying to contact teletext the phonelines have all been closed and we have no option but to talk on a 'chat' with (hopefully) a member of the teletext team. I am entitled to a full refund however the response I got from the member of staff was otherwise. Usually teletext are great when it comes to booking our holidays however this experience has been unacceptable. I do not wish to have my holiday postponed or rebooked, I need the money back so that I can live! Teletext will undoubtedly lose a mammoth portion of their customers for this absolute mess! If my holiday is not fully refunded then I will be taking this so much further. Ridiculous.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are sorry to read. Please be assured this has been passed to a member of our Customer Support team who will be calling you shortly. Best Wishes Becky

Posted 4 years ago

“Absolutely SCAMMERS!! No customer care at all!! Very much money orientated!! Charging for a service I'm not going take advantage of?? Shame on you!!”

Helpful Report

Posted 4 years ago

Hey Ema, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 4 years ago

“I appreciate that these are unprecedented times however this is the worst customer service I have ever experienced. They have turned off their phones and tell you to use live chat. This does not work either. I have messaged twice, received a ticket and then nothing! I listened to the advice they gave about not contacting them until it was 14 days before trip and trusted they would be in touch. We were due to go on holiday yesterday and the only correspondence I have received was a reminder to book onto my flight THAT HAS BEEN CANCELLED!!! So frustrating that a company can get this so wrong. I find it hard to believe that with no new bookings they are not able to methodically go through each booking as it’s due and process a refund. I actually have two bookings that I am trying to get refunded. If anyone happens to see this my booking references are TT785105 & TT785093.”

Helpful Report

Posted 4 years ago

Hi Maria, Thank you for your review which we are sorry to read. Please be assured this has been passed to a member of our Customer Support team who will be calling you shortly. Best Wishes

Posted 4 years ago

“Have tried many times to contact them to get a refund and they keep saying we haven’t recieved anything from the airline. I have called them up and they have confirmed money has been refunded to teletext and they continue to delay refunding me. Customer service absolutely shocking would never book here again.”

Helpful Report

Posted 4 years ago

Hey, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 4 years ago

“Have tried numerous times to contact you have already paid over £3000 we have another £1700 due in nxt 2 weeks. We have fallen victim to covid 19 husband is a 12 wk shielder my sons our out of work due to this we have limited funds and need to reaaarange our june holiday to 2021 but no reply to chat or calls”

Helpful Report

Posted 4 years ago

Hi Claire, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 4 years ago

“Myself and my wife were due to travel to Tenerife on 17/3/20. We were contacted on 16/3/20 to say it was cancelled because of government advice against travel, covid 19. We called teletext about refund and told they would call us in 2 or 3 days when they had more info, we have heard nothing and have been unable to get in contact. Phone line unavailable and not able to get through on live chat. Tried for days. Still no joy !”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 4 years ago

“My friend and I were due to fly to Portugal 29.03.2020. This was cancelled due to the government guidelines. After calling several times, being told by one call handler we would receive a refund we are still waiting for any contact. We have used the chat system and not received any more information I am extremely disappointed that such a well known company would not look after their customers. Prior to this I had been praising teletext for how well organized they had been in booking the trip we wanted. I'm saddened that I wont be anymore.”

Helpful Report

Posted 4 years ago

Hi Louise, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 4 years ago

“Please do not book with this company!!! We booked to go to Vegas 23/03/20 flying British Airways and staying in the Luxor. We had a hard time during the booking as one of the guests fell ill and couldn’t travel, we asked about name changes and were told this wasn’t possible(fine). I booked a separate flight with BA for someone else to travel to make up the foursome as this was a gift for my sons 21st. Cut to the flights being cancelled amid this terrible virus! BA emailed me on the 21st March to say my flight had been cancelled and asked how I would like to proceed, I rang them and although I had to wait 30 mins(understandable) to get through to them they issued my refund for my flight I’d booked direct with them and the money was in my account within 2 days. I asked them about the refund on my package holiday that I’d booked with Teletext and was told I would have to deal with them 😔 We waited till the 27th to see if Teletext would tell us that our holiday had been cancelled 4 days after we were due to have flown, Nothing! We then tried contacting them via phone and had much the same as most of the other reviews on here, rude, 24-48hrs and so on. We have emailed them repeatedly with no reply! On Live chat( when it works) to be told that yes our holiday has been cancelled 😂😂 please give them 24-48hrs I have to say when we have been able to get through on live chat they have been evasive and mostly cut us off Please do not book with this company! I am looking for a way to report them and hope they never trade again( sorry that sounds very bitter) Still no refund and no closer to finding out if they will give us one”

Helpful Report

Posted 4 years ago

Hi Nick, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 4 years ago

“Received an email today after booking to go to New York in April 2020. Due to the COVID-19 issue we are no longer able to and the trip was cancelled. Received an email today (below) and after contacting TeleText they asked me to rebook. I'm not sure whether the representative has been waiting the news, but booking to go to New York now seems like the worst piece of advice I have ever received. I was told (verbally) I have a credit note for a year. I asked to have this in writing as I am yet to receive this information. A follow up email should be sent to me in 48 hours. Watch this space. I would much prefer a refund and not have to worry about rebooking. Looks like I may have to go through travel insurance. -- As a travel company, we have been closely monitoring Government guidelines to ensure we take appropriate action to protect our customers in what is a truly complex and challenging situation, and have been working around the clock to support our customers. Given the recent Government advice not to travel, Gold Medal (the supplier that your holiday was booked with, via Galileo) have now cancelled all bookings made due to depart up to 30 April 2020 and are now issuing credit notes for the amount paid on your booking. Please call us on 0207 741 1466 and one of our agents will be happy to assist you with re-booking an alternative date. Kind regards, Teletext Holidays”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 4 years ago

“I have contacted Teletext holidays 3 times on website with no reply about a booked holiday 21/4/2020 flights already cancelled, hotel closed No response ☹️😔”

Helpful Report

Posted 4 years ago

Hi Andrea, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 4 years ago

“Told not to contact teletext and trust they will contact me at future date which is unclear,paid I. Full and just have to wait (not good)”

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Posted 4 years ago

Hi David, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 4 years ago

“i booked a holiday due to fly out on the 14/05/2020. I have fallen victim to the covid 19 pandemic like millions of people around the world with restrictions in mind. Im out of work at present but have paid £400 in total with a shortfall of £524 to pay by the 14/04/2020 5 days away. Nobody wants to talk or try and give me some grace to pay or use the £400 for other flights or a refund please help”

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Posted 4 years ago

Hi Gary, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 4 years ago

Teletext Holidays is rated 1.8 based on 1,621 reviews