Name: Teletext Holidays
Rating: 1.75

“TT780995 Have not received one reply from any emails I have sent. You're asking others for their TT number, well here you go. Will it make a difference?? I doubt it. Deposit paid February, balance paid March. Lies and more lies. Refund dates have been: end May, end July, end August, 14th September, 20th September and end of September. No refund as yet! I have spent hours on the phone, I'd estimate 14 hours or more. Please stop lying, be honest, do what you say. Worst customer service ever.”

Helpful Report

Posted 4 years ago

Hi Rachel Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

“Extremely unhappy, go on holiday to find out the hotel I’ve booked has been shut probably been closed for months as the windows were blurred. Why are you advertising hotels that basically don’t exist and to be re directed to another hotel after wondering around for hours at night to find a piece of paper on the door with tiny print. Paid about £120 for bed and breakfast but it was unavailable to us as we were not on the list. Also thought I’d booked baggage and seats with flight as the customer advisor confirmed he did so when booking and then having to pay more at the airport on arrival and departure. Been back since the 9th sent emails with no response been calling since I’ve come back being left on hold for ages. Absolutely disgusting. Also me and my husband were given a room with twin beds when I booked double like I’ve come on holiday with my brother. At this point we had enough and spent the rest of the week in separate beds. The hotel we were re directed to had the nerve to tell us the hotel is a higher star but fact is it is not what I had booked. I was avoiding writing a review but I have been left no choice as I can’t get in contact with teletext after trying for 8 days straight.”

Helpful Report

Posted 4 years ago

We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly.

Posted 4 years ago

“5 months later and I am still waiting for a refund. Sent several emails and no response. Emailed the refund email address provided and again, no response. Waited 2 and a half hours on the phone to be cut off and then charged £10 for the bloody call. Very annoyed at the poor service”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“5 months later I'm still awaiting a refund. Emailed at least 5 times and no response. Rang the customer services, waited 2 and a half hours to got cut off and was charged £10 for the bloody call. Awful service!!”

Helpful Report

Posted 4 years ago

“Still no refund for holiday cancelled early May. Phone calls and emails ignored. Agents constantly lie about payments being processed by X date.”

Helpful Report

Posted 4 years ago

Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Will never book a holiday with Teletext again , have now been waiting 16 wks for a refund,they take ages to answer when you phone,then tell you ,you will get a callback , which never happens,when you email they fob you off off then ignore you you, I was told I'd have to wait till the 31st of August for a refund and after numerous attempts ,now told the 30th of September then I'll get my refund , finding it hard to believe a word they say,”

Helpful Report

Posted 4 years ago

Hi Anita, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Denied a refund got cancer so cannot go on my holiday then I get a message from teletext compliance team 3 weeks later saying they can help ( Holly) emailed them 5 times and what a surprise no reply at all save your money do not give it to these cowboys you will never see it again ever 😡😡😡😡😡😡😡😡😡😡😡😡😡”

Helpful Report

Posted 4 years ago

Hi Robert, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“I am still waiting on a refund for my holiday, keep getting fobbed off. Dont trust them”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

“Dennis has been really helpful with rebooting my holiday for next year thank you so much Dennis”

Helpful Report

Posted 4 years ago

Thank you for your review, we are delighted that our agent was able to help you. Thank you for your custom and understanding at this time. Thanks Richard

Posted 4 years ago

“We are meant to be travelling in 23 hours time , we have no booking confirmed from teletext holidays . Spent all week contacting them with no answers just lies . One person told us we are flying from Gatwick another person has said Heathrow . Spoke to EMirates directly who told us that teletext holidays cancelled our holiday on the 10th august . We also spoke to a manager who didn’t seem to care and advised he will terminate our calls as we were asking if our holiday was confirmed . Which he refuses to give us an answer . Also said we were wasting he’s time . This the service is been nothing but a disgrace and we would never use these again . We have paid £1800 in full , and he has said we will not be getting a refund .”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

“Booked up for October (before covid) Unable to discuss amending it as they won’t answer calls, emails etc. On hold for at least 50 minutes then they hang up on you. Automated responses from them on email, social media And sites like this. Absolutely shoddy customer service. Please, please please don’t book with them. I know covid is unprecedented but they’re handling of it is simply fraudulent. I’m still waiting on a reply to emails from 4 weeks ago.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

“Teletext is scum company who’s taking everyone’s money . I’m waiting for my refund since March, it’s so hard to get hold of anyone to talk to , when I do it’s always lie nothing else . People need to be aware of this company ..stay away !”

Helpful Report

Posted 4 years ago

Hi Tarik, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Got a chargeback from my Barclays debit card full refund after 13 weeks of calls emails to teletext asking for money back up yours teletext”

Helpful Report

Posted 4 years ago

“TT-BQ-1021767 -Booked with Teletext Holidays to go away in April 2020. Teletext cancelled the holiday due to covid. After numerous phonecalls was told refund would be end of July. Since then advisors keep cutting my calls. Suprise suprise. Numerous emails sent no response. Please do not book with Teletext!!!”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Shocking company. DO NOT USE! We are still waiting for our refund back from our holiday back in June. They hang up on you and don’t reply to emails. We are in the process of taking them to the small claims court.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“TT780156 and the usual story of a holiday booked for March, fees paid, holiday cancelled and still waiting for a refund. Don't want an alternative trip as we are in our eighties and not now fit to travel. Some broken promises from customer support but usually unable to reach anybody to talk to. Six months now and the company shows no sign of helping us. John Carter”

Helpful Report

Posted 4 years ago

Hi John, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“I paid your company in February for a holiday still waiting for a refund of the flights took 5 months to get the hotel money back and you hadn't even paid them either worst company out there I will never book through you again just waiting for the court papers to arrive to sue you for my outstanding money. Gary crosser”

Helpful Report

Posted 4 years ago

Hi Gary, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“As per other customer reviews, I am waiting for a refund of 4000 pounds, was told 90 days. Now atol says I should have 1 within 1 days. Today I am going to try a section 75 to retrieve the money, if this does not work I will be forced to apply to the small claims court, when this is upheld I will upscale it to the high court and get a ccj against teletext Holidays in high you will incur extra charges and court costs for the trouble. I am not playing cat and mouse anymore, sort my refund or feel the wrath of the courts!!!. TT749728, email me with a sensible response.”

Helpful Report

Posted 4 years ago

Hi Damian, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Do not book a holiday with teletext! I was meant to go on holiday in may and still haven’t had a refund. The legal amount of time for a refund is 14 days from departure. I have been ringing teletext up weekly to ask for updates and every operator tells me a different story as to why I have not received it (if they pick the phone up that is). We were poised the refund for August the 30th which never came. When we rang up they said it was due to the bank holiday so it will be in our account on the 2nd. On the 4th I rang up to chase this, another operator told me that they had not actually received a refund from Ryanair yet so they cannot refund us, Meaning our past conversations had been a lie. This operator then gave us an email address to request the refund from, we did this and still had no refund. We rang again and spoke to another operator who told us we were informed wrong and the refund will be with us in the next 7-10 working days, we asked for email confirmation of this due to the constant empty promises, the agent said he had sent one, however this never arrived. Today I have rang teletext today 4 times, being on hold each time for between 35-40 minutes then someone answering and hanging up the call. I do not recommend booking with these, they have no intention of refunding me at all.”

Helpful Report

Posted 4 years ago

Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Why do I have to give as much as one star for being treated appallingly?!! like everyone else on here I have been promised a refund will be paid every month, still nothing, my holiday should have been in May. We have always booked with teletext holidays sometimes twice a year, but NEVER again, and I would not recommend them to anyone. Come on Teletext do the right thing for these people who have trusted you with there hard earned money. I have been told I will get my refund at the end of this month(Sept), I will let you all know if I get it or not. Dorothy tt752614”

Helpful Report

Posted 4 years ago

Hi Dorothy, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time.

Posted 4 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Teletext Holidays Reviews