Name: Teletext Holidays
Rating: 1.75

“Be warned Teletext Holidays are collecting refunds but they are NOT passing them to customers. They tell lies. Do not use this company. Terrible India based call centre. Only web chat available . Disgusting treatment of customers.”

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Posted 4 years ago

Hi Jackie, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you Becky

Posted 4 years ago

“Avoid this company. Thomas Cook went bust 23rd September, I did not receive my £1300 owed until 15th Feb,despite contacting them on several occasions. I re-booked with Jet 2 and got my money back within 4 days due to covid 19. This shows the shoddyness of Teletext Holidays. Nearly 5 months to get my money back!! Disgusting!!”

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Posted 4 years ago

Hi Nicola, Thank you for your review which we are very sorry to read. Please be assured this has been passed to a member of our Customer Support team who will be contacting you accordingly. Best Wishes Becky

Posted 4 years ago

“Another day and the dame lies lies lies. Except i did get an admission that Teletext holidays are NOT PROCESSING ANY REFUNDS. THEY ARE HOWEVRR COLLECTING REFUNDS. They just wont pass them to customers. DISGUSTING DISGRACEFUL BEHAVIOUR. its theft. They will shut up shop very soon stealing your money. Be warned.”

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Posted 4 years ago

Hi Jackie, We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Best Wishes Becky

Posted 4 years ago

“I was advised I would be be called they have not called the lines are now closed and live chat is useless. Being told again I can only have credit note which is not good enough. They say this is with Atol guidelines, but I am entitled for my money back. Absolutely disgusting service will never book with them again. 11 years of saving and I book a holiday with a company who does not know customer service.”

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Posted 4 years ago

Hi Emma, We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Best Wishes Becky

Posted 4 years ago

“call your bank section 75”

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Posted 4 years ago

“My holiday was due in march 29th which was cancelled due to coronavirus you promised to get back to me 3 times now and heard nothing awful service my ref is TT762878”

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Posted 4 years ago

Hi Janette, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 4 years ago

“Tt780390. Anil said someone will call u in 24 hours but no-one did. Sandeep,Becky,fateema,Thomas,faiz,Riya they all said same thing but nothing. It's the worst travel agency you can use. Horrible. Too many lies and false hope. They said we gnna deduct your deposit and pay your money back in three weeks but it's been 5 weeks . Awful customer service. Teletext is thief. Dnt use them.”

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Posted 4 years ago

Hi Farhad, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 4 years ago

“Still no help or information from Teletext holidays about my cancelled holiday due to covid and no travel restrictions!!! ! Just to let u know I was due to go on holiday at the end of February no refund no e mails I've now had to go through my bank as I can't even. Contact atol absolutely disgusting .quick to take our cash but not so quick at returning it ?? We were told working the way through refunds in departure dates ?????nearly in may and nothing”

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Posted 4 years ago

Hi Mrs Sinclair, We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Becky

Posted 4 years ago

“My booking reference is TT767857, and i received by email from Ryanair today cancelled my flights on the 27th April 2020 which I am due to fly out to fuerteventura on the 12th May 2020, I would like to know if Teletext holidays are going to refund me as it was a package holiday, I have email teletext holiday and had not replied from them, I know that teletext holiday are saying that they are dealing with customers which are due to fly before me but customers are still waiting for there refunds since March 2020. I would like a straight answer are you Teletext holidays going to give me a full refund or not, this company need to pay there customers if you want them to return and book with you in the future.”

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Posted 4 years ago

Hi Stuart, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 4 years ago

“My holiday to Marmaris and Rhodes due to fly out on the 19th April was cancelled. I asked for a refund or if not a refund a letter saying no refund so I can process my holiday insurance which will cover the claim. First they said they would co fact me 14 days before departure. No contact. I wrote to their customer service chat line saying my holiday had been cancelled and wanted a refund. They replied to my email address asking me to co firm that I wanted to cancel my holiday which would have negated all my legal rights. I wrote to them again informing them I had no intention of cancelling a holiday they had already cancelled and said if I didn’t hear from them within 7 days I would instigate legal proceedings for recovery of my money (they have been refunded for the flights by the carrier as we have had our money back for extra baggage allowance). They wrote saying they would contact within two days of departure. No contact. I wrote again. They wrote back saying they would answer all questions within 7 days. That was 8 days ago. I have today instigated legal proceedings for recovery of the holiday money. Once I obtain judgement I will transfer the matter to the High Court and get the bailiffs in. Terrible cynical company don’t ever deal with them. They will go bust and start up as something else.”

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Posted 4 years ago

Hi, We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Becky

Posted 4 years ago

“Tt780390 Where is my call than? Too many lies again and false hope. Shittiest travel agency. We won't use you again. Where is my calllllll?”

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Posted 4 years ago

Hi Farhad, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 4 years ago

“I booked a multi contractual package in November, which I obviously want to cancel due to obvious reasons at this particular time. Just been told I'm not prioritised for cancellations as I'm flying after 10th May. I asked my options for cancelling and was told I had to wait until THEY contact me. This is direct from Teletext holidays website under their terms and conditions. It doesn't say anything about a time scale, just BEFORE departure. I'd be careful what you're telling your customers. Plenty of potential claims flying around by the sounds of it. 11.2 Multi-Contract Packages Only: Cancellation by you due to Unavoidable & Extraordinary Circumstances Where you have booked a Multi-Contract Package, you have the right to cancel your confirmed Multi-Contract Package before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, Truly Travel Ltd shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel your Multi-Contract Package in these circumstances will only apply where the Foreign and Commonwealth Office advises against travel to your destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination. Please note that this right to cancel only applies to customers who have booked a Multi-Contract Package.”

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Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 4 years ago

“Totally disgusted ! Lack of communication won’t answer phones or emails won’t give you a refund only a credit note which is illegal holiday was cancelled so money should be returned, joke of a company do not book a holiday with dick Turpin outfit !!! Beware !!!!!”

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Posted 4 years ago

Hi Anne, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 4 years ago

“Very bad company will never use them again after so many years . Not interested in customer care no refund after many emails. See you in court...”

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Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 4 years ago

“My 1st holiday in 11 years cancelled. Nothing sent by teletext for weeks even though I called and was advised they are calling all customers whose flight will be cancelled. I waited and no call sent email live chat still no reply. Paid the last of the balance again they took the money but now getting emails saying they will not refund only vouchers. Called teletext the lines are now open and advised why don't you want to book another holiday, I said I would rather have the money then a voucher. Now told have to wait for emails then call them back. Absolutely appalling customer service, I will never use them again . All I want is the money I paid I saved hard to go on holiday and I am getting no where”

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Posted 4 years ago

Hey Emma, hank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 4 years ago

“Over all it’s a good service but the price has been upped which I wasn’t too pleased about .,, but great service on phone by Fraser 👍”

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Posted 4 years ago

“Atrocious company, wish i never booked. will not allow customers to exercise their rights to cancel under the terms and conditions of the booking. Not refunding current customers who have had holidays cancelled. this company is not following the package travel regulations and breaking the law! AVOID AVOID AVOID !!!!!”

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Posted 4 years ago

Hi Christopher, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. Best Wishes Becky

Posted 4 years ago

“DISGUSTING. ENOUGH SAID”

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Posted 4 years ago

hi Jackie, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 4 years ago

“Disgusting. Enough said”

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Posted 4 years ago

hi Jackie, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 4 years ago

“Wish I could leave a minus score. DO NOT BOOK WITH THIS COMPANY. Customer service rubbish standard answers and emails holiday was cancelled 29th March and the airline has refunded yet they will not give it me back even though have told them I don’t wish to rebook I want my refund as stated in there terms and conditions but they want to keep offering vouchers. They don’t read emails as they don’t answer them personally just a standard one and there is no way to speak to anyone who is not reading from a sheet they do not listen be warned do not book nothing more than common thiefs”

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Posted 4 years ago

Hi Rebecca, Thank you for your review which we are very sorry to read. In order for us to look into this further can you please provide us with your TT booking reference number followed by 6 digits. Thank you, Becky

Posted 4 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Teletext Holidays Reviews