Tesco Direct Reviews

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very foolish to buy 2 of your finest lasagna absolutely rubbish, no taste of anything. You should go abd buy a Sainsbury's taste the difference product and try and vetter it. What you are selling is utter rubbish no taste or something that you would want to get again.”

Helpful Report

Posted 5 years ago

“Despite being a regular on line customer for a considerable time as well as not being able to shop in store due to my disability what has Tesco done to help me?....Absolutely nothing...cannot get a slot at all...Disgraceful You do deserve my custom”

Helpful Report

Posted 5 years ago

“My daughter and her two children 10 and 3 went to tesco shopping for me and herself she had two steaks in her trolly and the manager started shopping at her saying she was selfish saying l know what you are up too her dad has heart problems and l take morpheme everyday and glaucoma so l cant drive She us still very upset he didn't need to shout she wont go in this store again l will go un there when lm well we dare not let her dad go in there to tell him l am discussed with him the other manager give her a bunch of flowers and said he would sort it but probably nothing would come Of it lm not sure if l can put his name down l will find out and name him the rest if the staff in there are brilliant and have known my daughter and children for years We are a very disappointed family”

Helpful Report

Posted 5 years ago

“On 16th March I managed to get a click and collect slot for 3rd April. Although this was nearly 3 weeks later I picked my items ready. Went on tonight to add a couple more items to find Tesco had deleted my slot and no more available at all. Appalling service.”

Helpful Report

Posted 5 years ago

“The site is complete rubbish. Joined the site a while ago ,can't get any slots, want to cancel my delivery service and get a refund (within 14 days) but no option to do this. So much for being in the vulnerable group.”

Helpful Report

Posted 5 years ago

“What are Tesco’s doing for the elderly and vulnerable regarding home delivery? NOTHING! Unlike Sainsbuy’s who are actually trying to help these people. Tesco has or is doing absolutely nothing to aid this people, who, I\I might add have been in self isolation since 13th March. This is shameful and shocking in many ways. Come on Tesco, step up, show HOW good you are, though you will be way behind in helping the community. These customers are at this present time the countries main concern. Look at Sainsbury’s plan, please, use, learn and best get your skates on. I shake my head in utter disgust on the way that Tesco has handled this unfortunate thing. Hopefully when this has calmed down, PEOPLE will remember who helped who! Even the local corner shops are doing a better job than you! As the saying goes ‘Every little helps’ obviously not for Tesco!”

Helpful Report

Posted 5 years ago

“Tesco lets down NHS doctor and family Total shambles! We feel completely let down by Tesco’s (or more appropriately “Tescan’t”) and it’s crass and entirely useless customer no-service. Our online shop for our household with 3 small children, NHS consultant doctor plus a wheelchair bound grandmother and a dementing grandfather and their carer, all self-isolating, which was scheduled for delivery tonight was cancelled with no advance notice. We only found out because we called to enquire why the order was showing on our account as “delivered” when it had not been received 45 mins after the end of the 4 hour delivery window. We were relying on that delivery! We have not been able to shop in person. So now we will have to go out in person - well done Tesco. No apology given just a completely lame “We understand it is frustrating but the fulfilment centre has technical difficulties”. Can they offer us another slot..,No! Can they arrange for us to collect the order...No! Can they redirect the order to another store or fulfilment centre...No! Can we speak to a manager or supervisor...No, they can only offer a 1 hour call back but because that takes us past 11pm the call back will not be until the morning. Totally useless. How is it possible to be so bad at their jobs that they design a system with no contingencies for when things go wrong. That alone should see the entire management team fired for incompetence. So well done Tesco’s. As if the stress on medics wasn’t enough you have added an unbelievable amount of extra stress worrying about how we are now going to feed all these people with no food. Now I understand why everyone is stockpiling. No wonder so many ignored all the pleas to be socially responsible when shopping. I bet the Tesco management team like Dave Lewis and John Allen all have nice full fridges. I bet if a customer fulfilment centre has technical issues with their online shopping, it would magically still get delivered or a work round would be found. I bet what wouldn’t happen is that they are left with no food to feed their children and elders, dangling on the end of the phone to some customer service representative who is unable to offer any help at all.”

Helpful Report

Posted 5 years ago

“I had a large online grocery delivery today due between 5-9pm. I’m self isolating and vulnerable and I’ve been told they tried to deliver at 7pm. I was in my garden, have security cameras and can confirm they did NOT try to deliver. I was furious to hear ‘ don’t worry we will give you a refund’ I don’t want a refund I want my shop!! I have no food, I have to wait 5 days to get my £150 back!! Disgraceful”

Helpful Report

Posted 5 years ago

“Whilst appreciating exceptional circumstances this latest delivery fell well short of the standards I have come to expect. I am a housebound 76 year old and reluctantly dependent on the service. On unpacking found that the most important item - toilet rolls were not delivered and no substitute offered. Phoned "helpline" to complain and was faced with a take it or leave it attitude. When querying if not available why were they offered on a rationed basis. Told they thought they would have some. That being the case then why are so many items marked as unavailable when preparing an order. Very much an attitude of you'll have what we send you and if you miss out then tough luck. Must seriously consider my choice of supermarket for the future”

Helpful Report

Posted 5 years ago

“Visited the Market Weighton branch this morning. I am really impressed by the way Tesco is trying it’s best to keep us safe. Yes, I had to queue for a while but it is a lovely sunny day, so that’s ok. Might not be so pleasant in the rain. Tesco can’t influence the weather. Only let in a few of us at a time,! So it was an unusually peaceful experience. Not every shelf is full. No toilet roll as usual. But I believe that’s more the fault of the greedy. I felt they cared about both customers and colleagues. Well done Tesco. ! You have done your best in this awful situation we find ourselves in. Top marks 😊”

Helpful Report

Posted 5 years ago

“Visited Tesco Store at Bangor, Gwynedd this afternoon having been shopping in the City Centre earlier. Did not feel comfortable around the city , with the threat of Covid-19 in the back of one's mind. When we arrived at Tesco it was so good to see staff cleaning down the trollies before we took one and what's more - handed us a large blue cloth soaked in disinfectant / sanitiser which one could use to wash one's hands thoroughly before entering the store ! ! 10 out of 10 Tesco ! ! ! - will feel more confident shopping at this store in future - with this threat to one's health around us. Keep safe everyone ! !”

Helpful Report

Posted 5 years ago

“I have a online order waiting to be paid for but cannot get a delivery date. Stayed up till 10.45 last night trying to see if there was a cancellation or the next day would appear but no, got up at 5.45 this morning checked right away there was another day but fully booked how can we pensioners and unable to get out. I no times are bad but as people have said on here, I thing we are being walked past with there eyes shut. Can't phone them just hangs up.”

Helpful Report

Posted 5 years ago

“Staff telling you one thing, then managers saying we don't do training to staff Tesco caused me great stress today managers don't have a clue how to care for the public 1 star.”

Helpful Report

Posted 5 years ago

“Tried to make a grocery order. I already have an account. I am housebound now due to having emphysema. I spend so long trawling through the little that was available (I know...its the same story everywhere, and I'm not complaining about this) I then tried to book a slot...any slot but every day up to the 11th april (as far as it went!) Said nothing available. I wasnt sure if it was a glitch in the system since that's nearly 3 weeks away, so I tried phoning the phone number that I was directed to 'to talk to someone regarding a delivery slot' and twice just got cut off! I dont mind waiting a couple of weeks for delivery given the current situation but basically housebound people cant get home deliveries at this time.”

Helpful Report

Posted 5 years ago

“I understand that things are tough on the current situation but on Thursday 19th March, you cancelled my chair bound 91 year old mother's online order 2 hours before it was due. The driver surprisingly turned up & when I told him I was shocked to see him because we'd had a txt cancelling the order, he said he couldn't let us have the order & drove off! I called your customer services & told it would then be delivered later that day. It never came! I called again later that evening to be told I would get a call to arrange delivery on Friday 20th March. I heard nothing! Great how you're publicising the fact that you are looking after the old & vulnerable by letting them visit your shop for a hour each morning but what about elderly who can't get to your shop? I explained to the people I spoke to on customer services that Mum is 91! Maybe you can look into this!”

Helpful Report

Posted 5 years ago

“Delivery driver refused to deliver we had to come all the way downstairs and get our shopping from him in the street we live in a small block of flats which has 3 floors There is in total 12 flats in the block we are on the second floor there is a 20 foot long corridor to get to our front door he could have left shopping at end of it but he saiid tesco were no longer allowed in blocks to deliver he was rude unhelpful and had messaged twice to change the delivery time which should have been am he came pm 3 hours after our allotted time god knows how an older sicker person would cope with this obnoxious rude man. He rushed us to pack our shopping in the street so bread was smashed wrapping ripped he offered no help. Just kept repeating tesco say we are not allowed in.”

Helpful Report

Posted 5 years ago

“Appalling service from a rotten company that just wants to exploit the current situation as much as possible”

Helpful Report

Posted 5 years ago

“As a long standing customer I shop weekly on click and collect. So with the current climate in mind I booked my slot a week ago with a small online order with the intention of amending the order before 12 noon on the day of collection, as I always do, however without previous notification Tesco have decided today to change this policy and I am now left with less than a third of my order awaiting collection. Customer service were also useless that was once I finally got though after being continously cut off. I can only image what awaits when I do actually collect later today!”

Helpful Report

Posted 5 years ago

“Incredibly rude member of staff in Tesco's in borehamwood manning the self service tills on Sunday, he accused me of stealing a 45p bottle of water and took it upon himself to start rifling through my bags even though the receipt was in the bag,when the receipt did eventually come out the machine no apology or anything”

Helpful Report

Posted 5 years ago

“4/5:(good) I'll buy it again.”

Helpful Report

Posted 5 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews