The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No customer service let alone a bad one, order placed 5/12/2020 a roll of wallpaper, a delivery card was left on doorstep outside download the app as advised to rearrange a new delivery slot to be told my parcel was being returned to seller still waiting for the wallpaper or refund disgraceful service no one bothers to answer the phone or emails back get told someone will be in touch within 4 days never order online again with this company Dpd delivery service is a disgrace also not able to contact them they didn't even knock on the door let alone post the delivery card through the letter box. thankfully I used PayPal hopefully get my money back lessons learnt never again trust their online shopping system.”

Helpful Report

Posted 3 years ago

“Dreadful customer service. Never again.”

Helpful Report

Posted 3 years ago

“Ordered from the Range and paid for quicker delivery and it came exactly at the time they said. Opening my purchase of 4 cushions they were perfect and just what I wanted really pleased they are gorgeous. Thank you all at the range and Merry Christmas”

Helpful Report

Posted 3 years ago

“Dissgusting customer service.. went in and picked up 3 tins of tomatoes..3 for 1.20.or 50p each. And a unicorn fluffy writing pad.on sale for 2 39p .got to checkout .the girl said.7.50p please . No i explained to her book on sale and toms 3 for 1.20p. She walks off comes back said book not on sale i should of read ticket. I explained i did. But asked her to remove it if i cant have it for the price it was. She disappeared again come back with another lady who took book off transactions. Then said that will be 1.50p .no i said its 3 for 1.20. She walks off again another long wait.come back with 2 ladies. Didn't apologise or speak to me just all trying to work out the till.. after another wait she picked up my 1 20p.and gave me my receipt. Didnt speak or look at me . Very rude staff. And prices need sorting out.. very unhappy customer. Made me feel really awkward”

Helpful Report

Posted 3 years ago

“Placed a order online Thursday 17th paid the expensive price for next day delivery. Had a sms to say order had been dispatched and will be arriving Friday 18th it is now saturday and i still have not had my order nor have i had any response from the range or whoever the company are who do the deliveries the number i been given just constantly rings out and the actual store which is the West Bromwich one has not answered any calls and except to pick it up and put it straight back down!!!! I am disgusted by this poor service and lack of regard for customers my advice and opinion is never never never order anything from the range never !!!”

Helpful Report

Posted 3 years ago

“Never ever order online from these rip off merchants! Due to a glitch in the website "i" somehow managed to order wrong wallpaper not a problem you would think until you try to return it to store get terrible customer service that give you a number to obtain a code and come back with the code.only to ring the number for hours on end over 3 days with no luck.so emailed them takes ages to get back to you , only to be told there's no such thing as a code it states online it's from partner supplier and I will have to pay for a return at my cost despite it saying most items can be returned to store for free and considering all i wanted was to exchange for a different wallpaper apparently thats impossible despite them currently selling it instore ? So I've lost my £24 all together now as I would only get back £12 of it minus the cost of delivery and return delivery and that's if it reached them by 24th Dec which I nigh on impossible given the time of year and how busy the postal system is. Given the current climate and people struggling with money this could be the difference of a child getting a meal or not ,lucky for me I'm not in that circumstance but I hope it never happens to someone who is, very dissapointed”

Helpful Report

Posted 3 years ago

“Simple order, the confirmation said they would contact me once it has been dispatched. 6 days later, no contact. I sent a question via their online form and got a reply saying they will try to reply in about 4 days! Fortunately I used Paypal so I complained to them, the parcel was sent 2 days later! There is no excuse for such slack trading, the world is full of quality online shops, this is clearly not one of them, there appears to be no attempt the look after their customers”

Helpful Report

Posted 3 years ago

“I placed an order for a Christmas tree with the Range on 1st December; money was taken on 6th December and it's now the 16th and no order has arrived. Tried posting a message on their FB page which was instantly removed. Automated email says 4 days for a reply which leaves little chance to buy elsewhere if necessary. I won't be buying online from the Range again.”

Helpful Report

Posted 3 years ago

“I placed an order for a Christmas tree through the Range's website on 1st December; they took the money on the 6th December 2021. I am still waiting and have received no communication apart from an automated response saying they will reply in 4 days. This doesn't give me much chance to buy a new christmas tree if necessary. I won't be buying from the Range online again. My FB posts on the Range's website are automatically removed.”

Helpful Report

Posted 3 years ago

“I have tried to complete a survey but was unable to enter some answers and also unable to contact the Aylesbury store.”

Helpful Report

Posted 3 years ago

“Appalling customer service.”

The Range 1 star review on 15th December 2020

Helpful Report

Posted 3 years ago

“Absolutely shocking service. Parcel was really delayed and when it arrived the parcel in such a bad condition and open. Items were missing and the ones that arrived were smashed! Contacted The Range, who did not offer any apologies or quick resolutions! Over a month later and still not resolved or refund sent! Outrageous!!!!!”

Helpful Report

Posted 3 years ago

“Don't bother. My advice would be not to bother with this shop, their customer service is at best bad, a lot of their products are cheap chinese rubbish that you can get for half the price online & when it goes wrong they will say you misused it. Go to a better quality shop & buy a better quality product & get better customer service.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Purchased a 'Blush Pink Button Stool' which has a soft velour finish for my daughters bedroom. The good news it came in around a week, but it's all bad news after that. DHL delivered this morning but the box was soaking wet and consequently damaged. I thought it will be OK as the stool was bound to be inside a polythene bag...OOH so wrong....no packaging whatsoever. Hoping it will dry out as the cost to return it even if you can get to speak to the customer services and get an authorisation is nearly as much as the item. So beware, The Range warehouse despatching the orders take little or no care, DHL have obviously allowed the box to become soaking wet and still thought it OK to deliver and The Range customer services are notable by their absence!!! Obviously pictures were taken of the dreadful packaging and state of the soaking wet box, but I cannot find an email address for 'Customer (or lack of) Services' to send them to.... 10/12/20 - I have received a standard copy & paste reply from Wayne, but still no Customer Services email address so that I can send pictures of the disgusting state the wet box was in and the fact that the contents were not sealed in a polythene bag, just loose inside apart from a little brown paper packing, but I will give them a little longer. The good news is that the stool is drying out well. 10/12/20 - 13:09 Hrs. I have now received the email address for Customer Services (Lauren) and have sent them a collection of pictures showing the appalling state of the soaking wet box,,, I will keep you informed of any further action. 10/12/20 - 14:18 Hrs. Have now had a reply vowing to improve things for future orders but unable to further assist as the stool is not damaged only WET!!! which does not show up on a photograph, despite seeing the condition of the box that was received. I have since replied: Lauren No the stool, luckily is not damaged other than it been wet which is drying out pretty well. I still find it incredible that an order can be treated in the way this one was, poorly packaged by yourselves initially and then DHL treated it with utter contempt for the contents and were completely disrespectful of it being a Xmas present to go into my daughters newly redesigned bedroom. Obviously I am not very happy about your response and your inability to even refund the postage which was paid and one that I would have expected contractually to be of standard one would normally expect. I will of course continue to criticise your company and its response on the various points I raised and you will be pleased to know I will not complain again as I will no longer go into your Stoke branch and most certainly will never purchase anything from your online section. Have a good day.”

The Range 1 star review on 11th December 2020

Helpful Report

Posted 3 years ago

“Worse store ever, received an email stating my dispatched would be delayed with no further information, waited over 40 mins on phone - gave up, after trying to get through again the next day over 30 mins later the customer service representative stated: "some people have been waiting an hour". I was told some of my order was not in stock -- even though the late dispatch email stated 'be assured the items have been allocated to you'. They cancelled those parts of the order. The next morning I received an email from DHL with 2 hours notice my order was being delivered -- needless to say I missed the email lucky I was in -- only to take delivery of 1 item from my order???? This time I had to wait 45 minutes to speak to someone to enquire where the rest of my order is, only to be told it was sent in 2 parcels but no one had informed me, now I won't be at home to take delivery of the the rest of my order, which had initially been ordered in plenty of time to come when I was on annual leave!!! My first experience with this company and it will be my last. I have sent them an official complaint and will update with their response to this as soon as I received one. If you plan on ordering read online feedback about the range before you place your ordering.”

Helpful Report

Posted 3 years ago

“Terrible customer service Never deliver on time.”

Helpful Report

Posted 3 years ago

“Shocking service! Ordered a table in store. Been 6 weeks and still no order received. Told by store to call head office who then informed me it was the store itself that would have to chase order. Store staff have not once called back to inform me of my order status and I have had to call multiple times now. Really shocking service. Will never order with them again.”

Helpful Report

Posted 3 years ago

“What the hell is going on with this store!? Ordered Baubles, took money instantly, no email to confirm proof of order. Customer service - Ridiculous. No answer. DO NOT shop at The Range.”

Helpful Report

Posted 3 years ago

“Ordered dining table arrived damaged email sent request new 1 also arrived damaged no 3rd chance given so far 3 emails sent being ignored re getting uplift of damaged goods requested refund also not happened nobody answers phone appalling company to deal with avoid at all costs!!!!!”

Helpful Report

Posted 3 years ago

The Range is rated 1.4 based on 2,082 reviews