The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

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“Truly awful. 12 months warranty expired at the heart of lockdown. Their website asked customers to be understanding that deliveries wil take longer than usual and customer service numbers are much reduced. We were unable to get through to anyone in under an hour kn 4 occasions, sent and email and got a response saying their inbox had maxed out. Waited for travel restrictions to be eased, went into store and was told to go back to the phone and chat service. Another few days of waiting for over an hour each time, finally was told 12 months is fixed and not their fault I couldnt travel to store or get through to them. Customer service reafing from a script and unable to use common sense. Will never shop there again- avoid- homebargains have classier staff.”

Helpful Report

Posted 4 years ago

“If there was a minus that’s what I would give! I was in the store today and my gift card wouldn’t work, the shift supervisor was rude and very unhelpful! turns out they’re having problems with their gift cards but no sign to let customers know! I was spoken to like ***** today and I will Never be back in the shop!!! I want cash for my un-usable gift card!!!!”

Helpful Report

Posted 4 years ago

“Hi, if I could give a minus star I would. I haven’t received my order yet, now over a week late. I have tried their live chat, started off being told there was a ten minute wait, I was number 130 in the queue, after over 30 minutes I give up. Same with the telephone call. You cannot even email them as their box is full and the emailed undeliverable. But they did manage to take my money on day 1, that didn’t seem to be a problem. Please shop elsewhere until they get their act together.”

Helpful Report

Posted 4 years ago

“Had a chest of drawers delivered badly smashed probably due to a large fall during transport. The delivery team could not get away quick enough. Spent hours trying to contact the Range, telephone line is not operational so don't try, on line chat took 5.5 hours over 2 days and was told it would take 4 weeks to pick it up with no date for replacement. Had not removed all packaging before agreeing to keep it and try to repair it receiving a 30% discount rather than wait. When packaging was removed realised that the unit was completely broken with no comeback. I will not buy from these again.”

Helpful Report

Posted 4 years ago

“deserve 0 stars but can not leave 0 stars. Terrible Customer service paid £200 for a bed and £20 delivery and it was damaged and fabric ripped. can not get hold of customer services spent hours trying!!!!!!! good job my mum works for trading standards after reading all these AWFUL reviews she's very keen to investigate the range!!!!!! they are complete abs utter rip off merchants with the worst customer service i have ever seen!!!!!!”

Helpful Report

Posted 4 years ago

“0 star more like sent the wrong drawers contacted them next day still waiting for collection and credit told we were getting credit last monday spoke to kerry today and said its not been processed and have to wait 10 days for collection 14 days more for refund making a total19 days This is after a number of live chats waiting hours to get through. Really not impressed especially when Kerry hung up. We sent photos of the drawers that where sent and the dressing table we already have in the same collection which are two entirely different colours and they tried to tell us that they looked the same to them well if that is the case they need to go to Specsavers.”

Helpful Report

Posted 4 years ago

“Terrible will not online shop again. Ordered stock items, only to receive a email on the date that was given to deliver out of stock. Why say you had the stock. This was the whole reason I shopped! Disappointed I. Your terrible service. I want to cancel my order que status 78 you have 10 minutes to wait. I been waiting 25 minutes already. Disconnected that! You have given me today’s date as delivery and it’s coming up to 5pm. Don’t bother to online shop. It’s a shambles!”

Helpful Report

Posted 4 years ago

“Customer Sevice”

Helpful Report

Posted 4 years ago

“Mrs Tina Norman If I could give no stars I would, I placed my online order on the 17th may and was told I would receive it on the 2nd June, and before that I would get a phone call, 2-3 days before hand so I could arrange a time, well this didn't happen, after being on the phone for about an hour at a time I got know where,I sent emails which came back unsent, I even went into the local store to be told it was nothing to do with them, After eventually being able to have a web chat on the 18th June I was given a delivery date for the 26th June, we were so happy. when the delivery men arrived I took one look at the box, we had been sent the wrong item, we received no communication from the range what so ever. there was no explanation as to what had gone wrong, to say I am annoyed would be an understatement, I would never order anything again. although we received a refund in our bank account today I still think the service is diabolical.”

Helpful Report

Posted 4 years ago

“Manager at Eccles isn't social distancing then refuses to apologise for not doing so and lying to me over the phone about it. I won't stop until I get an apology.”

Helpful Report

Posted 4 years ago

“Stood in Customerservice queue for 25mins, to not even be greeted with hello or sorry for the wait but told to wait until she fills out car park form. Karen in customer service was not very friendly. I explained I wanted to exchange some items for other items. She scanned an item was came up more expensive so I questioned it to which as the price in front of the product was wrong. She got the label and said it was for another item which was no longer there so I asked where my items price was which she then rudely showed me the barcode on the item with no price. I asked how I was meant to know the price from a barcode to which Karen said it would need to be scanned, so how does that help the customer??? Her response was if your going to say we should honour the price, we don’t we 24 hours..... I stopped her and asked for my items. She should not be in customer services AT ALL!!! A simple oh sorry I think it’s in the wrong place or sorry for the extremely long wait would have been enough. To finish it she I am trying I am on my own on here, well we are all trying just to get on with life at the minute so maybe get another job if it’s to much or the range should have other trained people on the customer service department. A smile, empathy and understanding goes along way.”

Helpful Report

Posted 4 years ago

“Horendouse customer service wats that , can’t get hold of them , no joy at all emailed on loads of occasions , phoned Been waIting in que 3Hours +”

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Posted 4 years ago

“I wish i could give zero stars. I ordered furniture 3 months ago. It showed up 3 weeks ago battered to pieces - the delivery driver was embarrassed to deliver it to me. I took pics, sent to The Range as per their policy, and rejected delivery. It's coming up to 1 month later, no reply to my emails, I'm on hold for up to 2 hours and the phone cuts out, haven't had a single person contact me nor have i had my money back. Stay away from this company.”

Helpful Report

Posted 4 years ago

“Never before have I experienced such and appalling service. Ordered and paid in full for a two seater and three seater sofa Delivery date was confirmed, so far so good. Delivery arrived a day early without any prior notice and certainly without the covid 19 'wellness' call that XDP (couriers) promote on their website. The delivery only had the two seater sofa and when I questioned the whereabouts of the three seater I was met with two very blank expressions from the two guys, who didn't follow any safety guidelines, then to be told the three seater would arrive the following day. So, the following day came and went and no sign of my delivery. After many attempts to contact the store where the purchase was made I finally managed to speak to an assistant to be told that we need to contact the delivery company (XDP). Well, it would probably be easier to make direct contact with Queen than it is to speak to anybody from this company. Emails sent with only generic replies and absolutely nothing else. So, I phone The Ranges head office to be told by the receptionist that the only way to communicate with them is via the 'live chat' on the website. The 'live chat' doesn't work!!! I've managed to find an email address and am currently in communication with a admin and order escalations representative but quite frankly, don't seem to be going anywhere fast!! "we'll refund your money and you can order another one via the website" is what I'm being told. Well why not just send us a replacement??? Honestly, the whole process has been an absolute farce! I guess the saying "you get what you pay for" rings true. Never again will I be spending a single penny in The Range!!”

Helpful Report

Posted 4 years ago

“Where do I begin.... £10 for delivery that takes over a week. The packaging was badly damaged and the mirror I ordered was smashed to pieces. How it could be safely delivered by one person given its size is beyond me. Looking at the reviews for this particular mirror, this is a common experience. I ring customer services to arrange a return and email photos of the damage as the automated message advises and then silence.... I make numerous attempts to call them but get put in a queue with no indication of the waiting time, just interminable loops of the same dreadful music. After 30 minutes on 3 occasions I give up. LiveChat puts me in position 150 - the speed of my progress in this queue suggests the indicated 10 minutes waiting time is fantasy....and so it proves when I finally have the time to wait around to get to the front of the queue.... Nearly 2 hours later, I get to speak to someone who blithely offers a collection and refund. No possibility of an exchange. No offer of an apology. Collection and refund within 3-5 days... Then no contact received from The Range or their couriers so I had to go through the pain of another online chat. I was then told that the advisor who told me I would get a refund within 3-5 days was utterly wrong. I will have to wait up to 4 weeks to wait for both a refund and a collection! I attempted to complain to the second advisor who just left the chat when she had no answer. Does any other company behave like this? The worst customer experience I have encountered in a very long time - I will not even contemplate ordering from The Range ever again. I advise anyone not to order online from The Range - simply not worth the hassle.”

Helpful Report

Posted 4 years ago

“Lamp broken on deliver,been trying to ring all day ,chat ,store allsorts ,not got to speak to anyone left with broken lamp ,il never shop on line with you again, and will be passing the message on.”

Helpful Report

Posted 4 years ago

“Do not pay for next day delivery, I did 8 days later still no wallpaper, quick enough to take the money”

Helpful Report

Posted 4 years ago

“Absolutely awful. Order turned up late. Complete wrong item sent. 3 two hour phone calls on hold to be cut off everytime. Countless attempts on the live chat cut off before I could below 150 in the queue. Store refused to help just told me to call the number. Facebook page refused to help just said to call the number. I've wasted so many hours. I just want the item I paid for! How hard is it to get something you've paid for. I'm stuck with an empty fireplace surround with no fireplace, and a huge incorrect fireplace I didn't order that I doubt I'll ever get to return due to their awful customer service. Lesson learned. DO NOT SHOP AT THE RANGE”

Helpful Report

Posted 4 years ago

“I ordered a bird table on 11th June as part of a fathers day gift. On 30th June I managed to get in touch with The Range online chat about the order as it still had not arrived. The chat said I was in a 10 minute queue, in reality I waited 2hours and 25 minutes. Today, 6th July I received an email to say I could have a refund for the delivery ( £9.99 which was a rip off to start with ) but not the £14.99 for the bird table that never arrived. So now I am in another 10 minute queue on the Online chat which so far has had me waiting 40 minutes... apparently the queue is only 128 long!!! Unbelievably bad service for such a big company.”

Helpful Report

Posted 4 years ago

“Avoid buying furniture from this place at all costs. I went into the store in Watford on 12th June and found the perfect dining table and chairs. I paid for it there and then to be delivered within the next few days. 19th June came around and it still hadn’t been delivered but apparently had been dispatched. Fast forward another week and after many phone calls to the store, I was told that it would be delivered the following day.... another 4 days went past and nothing. So yet more phone calls back and forth.... EVENTUALLY my table and chairs were delivered on 2nd July almost 3 weeks after the money left my account but of course it wasn’t that simple! I should have had 4 boxes delivered, 2 containing chairs, 1 with the glass table top and 1 with the table legs. Guess what? I have no table legs. So now I’m stuck with 4 chairs, a glass table top which is precariously leaning up against my living room wall with a 3 year old running around and no answer from either XPD the appalling courier company they use or the range. Absolutely fuming. Their customer service is beyond a joke and they don’t answer any social media correspondence either. So now I’m no doubt going to have to go back into store to actually get this resolved and I don’t hold out much hope with that either.”

The Range 1 star review on 6th July 2020

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,082 reviews