The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,134 Reviews

9 %

of reviewers recommend The Range

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Metrics

1.4

Based on 2,134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some wardrobes from the range. Got a delivery date, the iffy before the delivery (I put a days holiday in from work) got a message to say they could t deliver but would deliver on Saturday. I cancelled the man I had booked to put the wardrobes up and rearranged him for Sunday. Got a message tonight telling my that my items where ready to be delivered and to log on and book a delivery slot. I rang them and they said that they could no longer deliver on Saturday and it would have to be next week now. Rand range and cancelled the full order. Diabolical is not the word And the woman on the phone was zero helpful”

Helpful Report

Posted 4 years ago

“I had to chase my delivery, the delivery company called to advise they would deliver the next day, but they didn't show, no text/call nothing. When I did receive my order it was damaged (it was clearly another customers return that was sent to me). They try to offer you money to keep the damaged unit and make it difficult when you advise you want a replacement instead. 2 weeks later I'm still waiting for them to collect and replace it!! Constantly e-mailing and calling to chase it up. The worst customer service I've received and would never order furniture from them again.”

Helpful Report

Posted 4 years ago

“Beware of the manager Denise Hunter who is in the running for the worst service delivery of the year. I shopped in the Metro Gateshead store for vitamin C tablets. I bought seven packs at the shelf-displayed price of £1.99. When I got to the car and checked the bill, I discovered I had been charged £2.49 each, an overcharge of £3,50. I took them back immediately, but could not have the £3.50 refunded, instead having to have the entire purchase refunded then charged out again at the £1.99 price.The counter assistant inadvertently charged out 8 items instead of 7, so the process had to be repeated. However, try as they may, the refund wouldn’t go through a second time. After trying for thirty minutes, they decided to call in the manager to help. She was loud,rude and thoroughly obnoxious to both the counter staff and to me. Despite showing the woman the price ticket from the shelf that showed £1.99 as the price, this person was adamant that the price shown was irrelevant and publicly criticised the staff for processing a refund. However after an hour at the till, the assembled might of the Range were still unable to issue a refund and we had to take a gift card instead. We went online to buy the same items, but were told that we couldn’t use the gift card for purchase. So if you want to pay more than the published price and then when you complain you get harangued by the manager, the Range at Gateshead Metrocentre is the place to go.”

Helpful Report

Posted 4 years ago

“I went to buy an electric blanket , at the Gosport store, which was priced clearly at £18.19 on a special. When trying to pay for this I was told the offer had expired but the reduced price tags were not removed. They refused to honour the reduced price even though it was their error. I will NEVER shop here again. I know that legally they need not sell the item but goodwill should be honoured here as it was their mistake which they admitted. Their customer service is non existent. I had a similarly experience at John Lewis, Southampton a few years ago and it was honoured and their approach was completely different. I will be going to John Lewis in the future or somewhere that values their customer base.”

Helpful Report

Posted 4 years ago

“Excellent shopping experience at the range Llansamlet. Very helpful gentleman called Andrew on the furniture department who assisted me with excellent knowledge in what I was buying and talked me through the whole process. Will definitely use the range Swansea again 💪🏼”

Helpful Report

Posted 4 years ago

“Chair and sofa was delivered and was both dirty and stained, they were so rude and said I would have to pay £60 to have it collected if I want. My money back. I told them that I'm not happy with paying for faulty goods to be collected, NEVER BUY FROM THIS TERRIBLE SHOP”

Helpful Report

Posted 4 years ago

“So decipointed after receiving the sofa.... Me and my wife baught two 3 seater sofa called lana After checking all the sofa shop we thought this product we been looking for price was reasonable £700 plus £ 40 delivery charge... Hay ho... What a shame sofa quality is very poor. god knows where it came from. looking very cheap metarial after seat on it metarial get so criss look really bad... Very poor quality.....”

Helpful Report

Posted 4 years ago

“Three water containers were delivered instead of one. Delivery man would take them back and the range has debited us three containers. When speaking to Mike from Plymouth office to complain he told us it was our fault and not their computer! You cannot get through to people with this kind of attitude so won't be buying anything from them in future. Gave one star but wanted to give zero star. If they treat customers like this then maybe they should add the zero star!”

Helpful Report

Posted 4 years ago

“Ordered a sofa online, day before delivery they rang me to say the leg had snapped on it, told them I didn't want it and I wanted a delivery, told me come into the store so I did. Went into the store to the customer service desk, explained the situation and I wanted a refund (I had not even come into contact with the sofa yet) Staff being difficult telling me it had already been refunded which it hadn't. Took 5 of them to stand around a desk staring at me telling me it had been refunded. after 15 minutes it turns out 'oh it hasn't been refunded, let me see if I can get a manager to sort this' Manager comes downstairs starts asking me whats wrong it and why do I want a refund, The manager was pulling a face of disgust at me like it was me who broke the leg and in fact I had not even seen the sofa!! after a long wait I finally got a refund but bloodyhell they were not happy about it, they all need a good wash by the looks of it, sort your staff out.”

Helpful Report

Posted 4 years ago

“Purchased a mirror online, had message to say it was coming. Waited in..nothing! Chased it up apparently the couriers had smashed it! Another one was sent out and delivered promptly but very poorly made, all marked. I contacted customer services and was advised to take the mirror to the store and they would do a swap..we got to store either a 4ft mirror and they would not swap. We had to purchase another one and we were informed that we would be reimbursed for the first mirror. No payment returned. After a week of waiting Contacted customer services again to be told I have to now send a copy of the receipt for the second mirror. I did this then had to ring them back to be told they have no proof that we returned the mirror and on their system it looks like we have 2 mirrors in our home. As you can imagine I am not impressed at this point. So customer services trawled through their CCTV and asked me what I was wearing to prove that we have returned the mirror. I feel so degraded. Apparently they have found me on CCTV and we will now be reimbursed.. watch this space! Never again!!!”

Helpful Report

Posted 4 years ago

“I paid in shop for a reclining sofa and hair when delivered it was all stained and dirty, I refused the sofa and chair, delivery driver said it must of been a return. I went into shop and said I wa Ted to cancel both items and Ive had so much trouble trying to get my money back. I would never shop at the Range again. They were so rude to me.”

Helpful Report

Posted 4 years ago

“Yes I agree with rest of reviews customer. Service is disgusting and head office not 1 of them at head office knows how to do there job and when you ask to speak to a manager they do not allow it, pathetic company I will NEVER return to the Range”

Helpful Report

Posted 4 years ago

“DO NOT but nothing Electrical out of the range there customer service is appalling I bought a hoover make hoover and it's not picking up as well as you would expect a hoover to pick up but the shop says it does and would not refund me ,I will never shop in any range again”

Helpful Report

Posted 4 years ago

“The rolling pins do not make for good butt plugs, no warning label to warn of anal splinters”

Helpful Report

Posted 4 years ago

“I urge all readers of this forum to NEVER EVER order anything online from this company. They Completely deny their customers Consumer Rights and refuse to act morally, ethically or legally. They got my online order wrong then refused to pay for me to return it - but would only refund when returned. They basically just do not care.”

Helpful Report

Posted 4 years ago

“Bought Seal It bathroom sealant as it guaranteed not to mould. After 7 months mould showing through sealant. Phoned Customer Care after a 28 minute wait only to be told to E-mail photos to Product @the range. This I did and all I get is automated reply to phone customer care again. Tried 4 times only to be told owing to high number of calls my call could not be answered. Complete waste of time. Will not be shopping at store again.”

Helpful Report

Posted 4 years ago

“They lost my order in transit twice. It was ordered on the 4th of January, scheduled for delivery on the 13th. Nothing came. I called them up on the 13th was told they'd investigate. Called them up again on the 15th was told my package had went missing and they'd have to send me a new one. Sent on the 16th. Scheduled for the 24th. Again, nothing came. I was told they would investigate (again). In the end, a friend went up to The Range himself and just got the item for me. Now I'm in the process of trying to get the money back, from The Range. I called up the Range for the seventh or eighth time and was met by a very condescending woman telling me that I won't receive my refund until they receive their parcel (in the key of "as I said") or she can refund me now, but I have to wait 14 days to receive it, then I received a quite threatening email telling me that they have to receive the item by some specific date and that the burden is on me for them to receive it. Despite the fact I never received that item begin with, either of the times it was sent to me. Apparently the courier has marked it as coming back to them but given their track record of losing packages that's not especially faith-affirming and the fact that the burden is on me, for a courier to deliver to them what they could not deliver to me (on two separate occasions) is aggravating. I will probably have to call them next week and I will probably be told the same thing. In the end I will likely take the 14 day wait and this ordeal will be transformed into a 3 month process. I payed £55 for the receipt of goods, I received nothing and now I am being told if they don't receive something I never held in my possession, something they were incapable of getting to me on two occasions, I will not receive my money back.”

Helpful Report

Posted 4 years ago

“Charged me twice for the same product. When I called them regarding this they said that they would refund me for one of the items and it would take 3-5 working days. After 7 working days without a refund I called them again and notified them that I still hadn't received my refund. They said that they had marked it as "cancelled" and not actually issued the refund...?? Why mark something and not issue them a refund??? They then told me that I would receive the refund in another 3-5 working days, but yet here I am SEVEN working days after this phone call and I am STILL yet to receive my refund!!”

Helpful Report

Posted 4 years ago

“Entered the Range at Barnsley at approximately 10.30am 29 January I went in (for the very last time) for a specific dog bed, the bed was approximately 15feet up on the top shelf I asked a member of staff ( a woman with glasses on holding a4 size sheets of paper ) how I could feel at one of the beds she told me she would “get a member of staff from pets” to get it , i waited and waited and waited around 15 minutes!!! no one appeared I saw the same member of staff 10 yards away instructing another staff member something so I caught her eye by holding my arms up in the air “has no one been” ( yes that’s why I’m still stood here ,durrrr!)”no they have not “ I replied she then asked the first passing staff member to get the ladders and get one down for me , why the hell didn’t you do that in the first place ?instead of forgetting to ask someone from pets to do it thus having me stood like a lemon for 15 mins ! Rubbish customer service I’m afraid”

Helpful Report

Posted 4 years ago

“Just looking down the reviews almost all one star and I know why. Terrible customer care, flatpack table and chairs arrived with an item without holes drilled thought would be a simple task to replace. Wrong! three weeks still waiting they never keep you updated and I think they hope you will get fed up and go away.”

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,134 reviews