The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't order online from this company. They use a separate courier, so you're suddenly having to deal with them when things go wrong, who were useless too. Had 2 items missing. Wouldn't deliver up my stairs. Tried to get a refund. Took weeks with random amounts credited that nobody could explain. Left on hold for ages. Was short changed by another random amount which has weeks later only just been rectified. Very hard work to get your money back. Oh and don't expect an apology!! Oh and scam calls soon after hanging up!!”

Helpful Report

Posted 2 years ago

“Wrong shades arrived from on line order, drove return trip of 18 miles only to be told the computer couldn't do the paperwork with head office as there was a fault. Today I rang again still faulty so rang head office, they sent an email with details for return including sending them a photo. Did everything needed went to the post office and hopefully they are on the way back. I feel they should reimburse me for the postage to me and for the return. Really fed up, will not purchase on line from this company again”

The Range 1 star review on 11th February 2022

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Posted 2 years ago

“Really annoyed I even have to give 1 star. Been waiting to return an item to one of the range partners since early December for a refund as product is not as stated on their website. Not once has anyone been in touch to arrange, despite me chasing weekly, they just keep passing the buck. Reading these comments, I will now be pursuing legal action.”

Helpful Report

Posted 2 years ago

“There is no customer service, this Company is appalling. Refund/credit note request refused by local store manager on the basis that they do not have the authority or the means to grant this. Gave me an email address for complaints but that turned out to be invalid. Published Customer Service number is robotic only - you cannot speak to anyone above store level. Emailed messages to so-called Customer Services (Matt - ?) were replied to but fail to address or answer any of my questions or resolve any issue despite 3 attempts. Finally referred me back to the store manager which is exactly where I started! Totally pathetic, they are the worst company I have ever dealt with. I will never purchase anything from them again and will reap over my losses by other means!”

Helpful Report

Posted 2 years ago

“Don't buy from The Range Online I am £80 down and no delivery they fob you off an put the phone down when you call them to ask what is going on. Asked for refund and still haven't had it after 5 weeks...AVOID”

Helpful Report

Posted 2 years ago

“TAKING LEGAL ACTION AGAINST THE RANGE!!!!!!! I bought a Range product that arrived damaged. When I asked for a refund, they just sent me round & round in circles for weeks hoping that I would eventually give up. However, I have now started a legal claim against them for a full refund + compensation for my time & distress involved + any legal fees incurred. BEWARE THE RANGE……. YOU WILL NEVER EVER GET A REFUND UNLESS YOU TAKE LEGAL ACTION!!!”

Helpful Report

Posted 2 years ago

“I ordered a coffee table which was delivered on 15th January. The box was damaged and it was clear that the coffee table would be too. After checking it I confirmed that it was. I sent an email through their website but I didn't here anything back, despite sending follow up emails in the email trail. It's now almost a month later, I had sent multiple emails and I have called them 5 times. Each time I'm told that the request for replacement has been escalated to their partner and to wait 48hrs more. At this point I'm not sure I will ever get the replacement table/parts!”

Helpful Report

Posted 2 years ago

“AVOID AT ALL COSTS. I ordered items in December and they arrived damaged. I am still waiting for customer services to sort it out and have to wait weeks to get a pointless and meaningless response from them delaying things further. Awful quality and awful service. Could have easily been sorted quickly and efficiently.”

Helpful Report

Posted 2 years ago

“Supervisor in portadown store unhelpful, lazy and seems to stand about gossiping about staff very rude the way she speaks to customers also her staff she shouts all over the store at staff she has zero respect for people in general won’t be shopping there again!”

Helpful Report

Posted 2 years ago

“BEWARE THE RANGE!!!!!!! I WOULD RECOMMEND USING AMAZON INSTEAD….. Never had a problem with them. If a Range product is faulty you WILL NEVER EVER GET A REFUND!!! They will just send you round & round in circles hoping that you’ll give up. If you have the same problem, use Resolver.com…… They are a free legal service and usually get positive results.”

Helpful Report

Posted 2 years ago

“Went to burton range .most of what I wanted to buy was not priced so didn’t bother.and what I did buy had to have refund for because it was put under the wrong price on the shelf.i bought a Kongo toy for my puppy . ,when I got home the ladie who served me had not taken the security tag off so will have to return to the store through no fault of mine .not good service.”

Helpful Report

Posted 2 years ago

“Arrived at the store 10 minutes before opening and now have a £60 fine. Duty manager was really unhelpful and rude”

Helpful Report

Posted 2 years ago

“Has a coffee shop however no toilets, states toilets downstairs but when you get there closed for maintenance!!”

Helpful Report

Posted 2 years ago

“The Range gets "Jobsworth Award of Stupidity" from me. I went into the Blackburn Branch before they closed today. I asked my 15 year old to hold a pack of knives. At the counter she handed the pack to the woman serving at the customer services desk with me (mid fifties, white beard) standing behind her. The cashier refused to serve her without ID and when I said I was her father and the one buying the knives, she refused to sell them to Me because the person who had handed them to her was underage. Is this the height of stupidity or am I missing something.”

Helpful Report

Posted 2 years ago

“Poor customer service Returns all most impossible Poor quality furniture small items are ok but don’t use online service it’s terrible”

Helpful Report

Posted 2 years ago

“Range partner delivered a broken mirrored chest of drawers. Packing was visibly damaged on outside when delivered and upon opening we could see the front of chest glass was smashed. Still waiting for the broken one to be collected from my house 2 weeks, and yet to see a replacement or refund. I will go to trading standards next if not sorted out soon”

Helpful Report

Posted 2 years ago

“Ordered iPhone charger for Christmas and the wrong one was delivered. Emailed 7 or 8 times now and I just keep getting fobbed off by their “range partner” team. It’s now 4th Feb and still nothing. Terrible customer service.”

Helpful Report

Posted 2 years ago

“Placed an order for a Xmas garland in December 2021, arrived quickly however it was unsuitable. Instigated a refund request on 14th December and was told that as it's an item from "their partners" they were waiting on their response on how and where to return it. Numerous emails and such long unacceptable delays between replies just from The Range customer services, without including any partners response. Unable to return to store for a refund. 25th January finally given a unit address to return, at my cost. I sent it via hermes signed for. Proof of delivery photo emailed to partners showing item received by them on 30th January. No refund, no communication. Absolutely ridiculous and totally unacceptable !”

Helpful Report

Posted 2 years ago

“I agree with what most everyone else is saying on here. Ordered a tv unit in November, wanted it for Xmas, it was ordered with a lamp which did arrive, but the tv unit didnt. Spent endless hours on the phone and through emails trying to get a refund, but to no avail. Their customer service is shocking, no apology, or empathy, they sound like they dont really care, which makes me wonder how they are treated as employees. I have been sent a customer complaint form, which just gives an address, no email address, or telephone number. Am going to put in a complaint, but also contact trading standards. There are so many bad reviews on here that I do think this company needs to be held to accountable. If enough of us contacted trading standards then maybe something could be done about this Company, and they would be investigated.”

Helpful Report

Posted 2 years ago

“I ordered a mirror on line it came scratched and wrong size to what it said on line Why really bad experience I would like a refund but what I see online reviews are very bad”

Helpful Report

Posted 2 years ago

The Range is rated 1.4 based on 2,082 reviews