The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ABSOLUTELY APPALLING CUSTOMER SERVICE!!!!! I purchased a mirror online and paid approx. £100 (inclu delivery), it arrived smashed, the delivery company returned it to The Range and sent a confirmation email to myself and them requesting a replacement. I emailed The Range several times and tried calling. It has now been 4 weeks, I have not received a replacement, refund or any response from The Range. I finally got through to someone in Customer Services today, she was so rude, asked me why I hadn't contacted them earlier and basically called me a liar when I said I've been trying for weeks (and have evidence). She told me no one is reading the emails, so it's 'a waste of time emailing', after lots of attitude she eventually arranged a refund. I have never been spoken to so rudely before. This is my first and definitely my last experience of shopping at 'The Range'. DO NOT SHOP HERE. I would give zero stars, but it does not allow me.”

Helpful Report

Posted 4 years ago

“Goods not delivered. Helpline not answered, difficult to get hold of livechat, promise on livechat to give a reply within 24h not fulfilled. Wish I had not ordered items from The Range”

Helpful Report

Posted 4 years ago

“I purchased 2 wardrobes and a chest of drawers the wardrobe mirror is not fixed on properly. The chest of drawers is scratched. Just had a email from their head office I have to post them back to them asap . Also ringing them is impossible as the phone number never gets answered they will not email me back . I've sent photos of the damaged furniture. I will never spend money there again . The furniture from there supplier is shoddy workmanship also there customer service is terrible I know they are suffering as other retailers . But I work in retail myself . I think I will get in touch with watchdog .norma William's”

Helpful Report

Posted 4 years ago

“Ordered a Bowland stone circle on 19 May, money went out of bank on 26 May - still no delivery. Spent nearly three hours on phone over last two days and still not spoken to anyone. Tried to message them on Facebook reply said only contact is by phone BUT THEY ARE NOT ANSWERING THE PHONE. Tried email but got an automated reply saying the inbox is no longer being monitored and to PHONE. Live chat is also not working. Just don't know what to do next.”

Helpful Report

Posted 4 years ago

“Ordered item on line, returned via store on 1/5, not received refund. Store unable to help, but said refund been sent, but it’s not in my bank. No one answers phone, they are not accepting emails, written to H.O.. but just a deathly silence. I still have all paperwork to verify”

Helpful Report

Posted 4 years ago

“Had over £1000 of my money for over a month waiting for delivery, kept saying it would be with me, never turned up. 3 phone calls later after over an hour waiting each time, they finally say that the warehouse never received my order, and the items were out of stock and not due anytime soon. £1,195 of my money gone for 32 days, all because someone couldn't press process on my order. Completely useless.”

Helpful Report

Posted 4 years ago

“Purchased some dolimitewhite stone but needed some more but they had none for a couple of weeks which understandable as it a very popular stone. Called in today and they had bag of polar white which is the same as dolimite but made by another company but this time it is a pound more in price at £4.99 and no multi buy deal buy three for £12, talk about cashing in at times like this shame on them”

Helpful Report

Posted 4 years ago

“I have been trying to get hold of The Range since beginning April to cancel an order, no success so they shipped it anyway. Then tried for a month to get them to get a return authorised. Eventually someone agreed to send a courier to collect the item. This was done three weeks ago. To date I have not had a refund so had to call them again (1 hr 15 minutes waiting on the line) to check. Spoke to Hayleigh - a week ago - who said she would sort this and email me with a response. This has not happened and I still see no refund in my account. This is the worst company for customer service. Don't buy from them if you don't want to have to pull out your hair in frustration”

Helpful Report

Posted 4 years ago

“So fed up of trying to get through to Customer services - haven't heard anything back from live chat even though a case and photos sent Now going to trading standards. If they take their time the local paper.”

Helpful Report

Posted 4 years ago

“Awful, awful customer service. Call not answered, on hold for up to an hour each time tried to ring and still not spoke to anyone. Ordered goods 21st May.......its now 14th June. No goods, no contact. Awful company. This is the first and last time I will buy anything from them. They took my money and now seem to be nothing more than fraudsters..........”

Helpful Report

Posted 4 years ago

“I phoned 03450267598 ,four times ,waited 10 and 5 minutes listening to annoying music ,tried again twice gave up ,phoned Newport and Cardiff no answer ,I've been waiting for a Door Liner 10 days now to finish the job ,I'm not happy .”

Helpful Report

Posted 4 years ago

“No problem with their stores but their huge issue is with the delivery company XDP. Why they insist on using this worse than useless service is beyond belief. Most of their bad reviews are about the online delivery. Look up XDP on trust pilot and the answer is there”

Helpful Report

Posted 4 years ago

“Order a sideboard. Came damaged yesterday. My husband could tell before opening the box it would be damaged as it had be wrapped in parcel tape around the end as if it had been dropped. Tried to call customer service Appalling service. Waited for 1hr no response cut off. Now can't get hold of them at all now. Emailed many times . Now have a damaged item sitting in a box in my living room. Goodness knows when I will get any kind of response let alone a refund. Won't buy from them ever again.”

The Range 1 star review on 12th June 2020

Helpful Report

Posted 4 years ago

“Genuinly the worst retailer I've encountered. Poor quality product, delivered late and appaling customer service, refusing return.”

Helpful Report

Posted 4 years ago

“My daughter bought 3 expanding laurus fencing they took 93 pound odd out her account 3 times got her delivery today only 1 item tryed to get through impossible so never ever again horrible service it says 3 on the invoice only 1 she couldn’t say to the driver who rang the bell and walked away appalling NEVER AGAIN UTTER DISGRACE”

Helpful Report

Posted 4 years ago

“Awful experience I bought a chest of drawers for £200 on the 27th May, and only half a chest of drawers were delivered last week. It states online it has been ‘delivered’ but half the item is missing. I just have planks of wood scattered on my bedroom floor waiting to be built. Since last Friday I have spent around 4.5 hours on hold! I’ve not managed to resolve the issues - I have also emailed 5 times. Can someone PLEASE get back to me today”

Helpful Report

Posted 4 years ago

“Ordered a water feature , given a delivery date 10th of June , stayed in all day no Delivery . Tried to contact the Range Helpline 03450 267598 was on hold twice for 20 mins and got cut off .Still non the wiser !!!! appalling Customer helpline service . This has taken the shine off the ordered item Will think twice about ordering items again 😤😤 and will I ever get my item”

Helpful Report

Posted 4 years ago

“Impossible to get through to the customer service department , have been on hold for over an hour and this is my 3rd call to try to get Through”

Helpful Report

Posted 4 years ago

“Avoid the Newark store the staff are threatening and very unprofessional No one is ever on the shop floor to help with queries and if you are lucky to find some one they will roll their eyes at you for daring to ask. Hardly any stock and most items are over priced tat 😊”

Helpful Report

Posted 4 years ago

“Ordered online , product faulty, lengthy wait on phone to be told manufacturers fault and a courier would need to pick up. If they couldn't arrange for it to be picked up my money would be returned within 5 working days. 5 wks later still no courier pick up and dispite trying for hours to get threw on phone again, still have faulty product and my money not refunded. Avoid at all costs!”

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,082 reviews