The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

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Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a £700+ outdoor furniture set online on 16/05. Recieved it swiftly enough and quickly realised that we were missing one of three boxes that should have come to allow us to put the table together along with the chairs. It took a month before we received the 3rd box to be able to attempt installation. On 16/06 we emailed the range to advise we wanted to return as the quality was very poor and there was a fault with the glass for the table as it was not straight. Here we are today, after multiple emails and calls no further forward in getting the item returned or seeing our money refunded so we can buy something else, elsewhere. The customer service no you ring is absolutely pointless. They refer you back to the email channel and also tell you NOT to email again as whenever you reply your ticket goes to the back of the queue as it's been updated. Who is putting these systems and rules in place?? Twice we've called and twice we've had a completely cold, robot esque front given to us with no empathy or will to understand the situation and help us resolve. I asked to be escalated and was refused. I asked what is the point of the no for customers if they can't help with anything and he couldn't respond. I will never order anything from the range online again. Dire experience and stressing my wife and I out every day they ignore us.”

Helpful Report

Posted 2 years ago

“Why is it so difficult to send out a replacement when yours arrived damaged. Quick enough to take my money and charge for next day delivery, Customer service is non existent. Total failure.”

Helpful Report

Posted 2 years ago

“Ordered garden furniture and storage online costing over £1700, and one item arrived damaged. Took over a month to arrange for it to be collected, and then another month to get my money back, after hours of phoning, emailing, and messaging getting nowhere. When I suggested I should be compensated for the major inconvenience I was ignored, and when I asked to speak to the complaints team I was told that there wasn't a complaints team!”

Helpful Report

Posted 2 years ago

“I bought a frying pan, that on the shelf talker, it was 25euros. When I got to the till, I was told, it cost 27.60euros. . Later I bought paint, with a sticker on it, that said it was 59.95euros. At the till I was told, it was 64.95euros. I won't be shopping there again. P. S. It was not the first time this happened.”

The Range 1 star review on 4th July 2022

Helpful Report

Posted 2 years ago

“The worst customer service experience ever. Im not one to complain either but they really have pushed my buttons. I ordered an item on the 17th of May, Yodel then lost it, found it eventually and tried to redeliver on the 7th of June, I refused the order which was sent back and received by The Range on the 10th June. Since the end of May, I have been chasing my refund. Still no sign of it, all I get from their 3rd party customer service is that the refund "should now be processed" and so far I have not seen my money to actually reach my account. The Range Customer service team cannot do anything about it either as it goes via the 3rd party team so here I am 16 WORKING days after the return was received by the Range and no sign of money or even the end of this absolutely nightmare battle with a rather incompetent team of people”

Helpful Report

Posted 2 years ago

“Best to avoid from purchases online,as you will not get anywhere and spend more money and time.Better of going to decent established company. I would give it no stars but won’t let me.”

Helpful Report

Posted 2 years ago

“Avoid this company Terribly customer service,awful products and delivery”

Helpful Report

Posted 2 years ago

“went to the range this morning.purchased a few items and proceeded to checkout.unfortunatley one of the birthday card i had would not scan.the assistant radioed for a barcode check and described the card..4 TIMES ITOLD HER IT WAS ON THE BOTTOM SHELF.SHE TOTALLY IGNORED ME.MY HUSBAND THEN TOLD HER THEY WERE ON THE BOTTOM SHELF.i then told her i had explained to her 4 times that they were on the bottom shelf and that she had totally ignored me and my husband.she said they had now found them and proceeded to serve me without any thanks or any manners...SO RUDE...i work in retail and would not dare ignore or speak to a customer like she did.”

Helpful Report

Posted 2 years ago

“Items arrived damaged made a contact through the web site and haven’t had any replacement or contact one week later. I have the damaged goods waiting for collection which I have paid for but nothing to show. Terrible customer service”

The Range 1 star review on 1st July 2022

Helpful Report

Posted 2 years ago

“I ordered 6pks of Weebox cat sticks on line but received Weebox Naturals catsticks with malt. After a lot of hassle I eventually managed to contact someone who assured me he would arrange a collection of what I had received and get the correct itemd delivered. DHL arrived to take the item's I had repackaged and delivered a rather large box. When I opened the box I had been sent out exactly the same wrong item's that had just been collected !”

Helpful Report

Posted 2 years ago

“Do not ever buy any furniture from a Range Partner Company on the website. I ordered a chest of drawers which arrived flat packed. Upon opening, I discovered half of the components were missing, no instructions, no screws, no drawer runners etc and so the item was impossible to assemble. I contacted the Range and they advised that they were unable to process a refund in store as it was dispatched by a partner company. I asked for a full refund and they advised that the Partner company has to come back to collect the faulty parcel and only then would they be able to give me a refund. Well it’s been over one month and the Partner company are yet to arrange a collection date. I have rang the customer services helpline numerous times, and when they finally answer (after about 45 mins) they advise that there’s nothing they can do, I just have to wait to be contacted. And when I ask for the contact details so I can ring the partner company myself, they can’t provide that information. I send chaser emails, only to be told that every time I send an email it puts my “ticket” number to the back of the queue and I have to wait another four working days for an email response. The whole system is a joke, I urge everyone to NEVER purchase an online order from the Range as if there is an issue, it is impossible to get a quick resolution and refund from them. I wish I had read these reviews before placing my order!”

Helpful Report

Posted 2 years ago

“Really great range of products, they always seem to have what I need!”

Helpful Report

Posted 2 years ago

“I ordered a chest of draws delivered 4 hours late,they was damaged been trying to contact the range for 2 weeks for collection and my refund, you get put on hold for an hour I’d never buy anything from the Range again worst company ever”

The Range 1 star review on 27th June 2022

Helpful Report

Posted 2 years ago

“1 star is not so much about the in store goods which are generally ok (Providing you don't expect quality) but it's the attitude of the staff I can't understand. Many of us at some point in time will have an issue at the checkout, but it's the whole bad attitude towards the customer from the staff who work at the Range. This has happened to me on several occasions when picking up sale items that still scan at full price. Iv'e been practically shamed into thinking this was my fault and I have picked up an incorrect product. So much so that I say "it's ok I'll leave" it and almost apologise for been so stupid! Then feeling their eye rolls when they have to void the items. Note to Range Staff. You have all at some stage applied for the job, and presumably were happy when you were the successful candidate. Maybe it's time to replace these people with customer friendly staff who will go the extra mile to help. It will always be recognised.”

Helpful Report

Posted 2 years ago

“If I was using a keyboard you would probably heard me banging on the keys. Annoyed is a polite way of describing how I feel at this moment. The story: Received a patio furniture set and found one of the seats was missing 4 very important screws. I rang customer services and after 40 minutes I got transferred to a voice box which then said “full”. I rang again as a buyer and got answered after 20 minutes only to be told they were putting me through to another department. Another 40 minutes before an answer and was asked to reply to an email with photo’s. I did but after sending them 3 times I was told they hadn’t received them so I would have to ring again as the agent had calls waiting and hung up on me. So please please please, think twice before ordering anything on line as if there’s a problem you will no doubt not get it resolved.”

Helpful Report

Posted 2 years ago

“This is the worst service I have ever experienced. Sofa Bed was delivered on the 21st of April. Base was broken, plus no assembly instructions. Called the Range straight away, and nobody was interested as it was Range Plus. Contacted head office who said it was damaged in transit by DXL deliveries. Collection was then supposed to be 15th of May, no collection. 20th of May the Sofa bed was taken away. Now Range Plus are disputing that parts were missing. One arm chair piece and one cushion. Everything was packaged and sent with returns labels. Why would I want to keep one arm chair piece, plus a cushion. Again DXL deliveries fault plus the Range Plus. I just want my £449 pounds back. Disgraceful customer service, if I could give zero stars I would. Still no refund 2 months later.”

The Range 1 star review on 17th June 2022

Helpful Report

Posted 2 years ago

“The Range is a great store bringing affordable products to the masses! It has an easy layout and amazing prices. One suggestion is to ensure that customers recognise the simple queuing system and know how to use it. When this is abused, it has to be the store’s retail assistants who endeavour to solve problems and try to guide those who don’t know the method of moving through the single queue to the multiple tills. It’s such a shame when customers abuse this or simply don’t understand the system and then ignore those customers who explain they are next in line. Please be more forthcoming and communicate to your clientele!”

Helpful Report

Posted 2 years ago

“Delivery times all wrong customer service unhelpful over an hour late for delivery tracking taken off never buying from the range again”

Helpful Report

Posted 2 years ago

“Disgusting service first I only received one of the items I ordered and had to prove it by using my ring doorbell to prove it the they both came smashed so eventually I received 2 more items of the same they also came smashed they refused to give me a refund”

The Range 1 star review on 15th June 2022

Helpful Report

Posted 2 years ago

“Diabolical customer service for a broken item on my delivery. They just pass you from pillar to post all passing the buck for my refund. Don't respond to emails & spent hours on hold on the phone, which has probably cost me more than the item was worth! Do not buy from them online!”

Helpful Report

Posted 2 years ago

The Range is rated 1.4 based on 2,131 reviews