The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First of all forget the 1 Star. Do not buy a gift card they steal your money if you don't use it by a certain date. Also customer service is probably the worst you could imagine. Don't take my word for it check out the other reviews.”

Helpful Report

Posted 4 years ago

“I visited The Range in Edge Lane and was appalled by the total disregard from the staff on not wearing their face masks in the proper manner. All but two members of staff either had it hanging of one ear or under their nose. Where are the managers and why aren’t they ensuring your staff are following the guidelines and keeping people safe. No wonder they are talking about another National lock down again with people like them. Shame on you all. I will never visit that shop again”

Helpful Report

Posted 4 years ago

“Ordered a blind and paid for the fast delivery. When it arrived item was bent and crushed and totally unusable. I then spent an age trying to phone the customer care line but could not get any answer. Probably just as well as the in-store service I have received in the past has been far from good service by persons who require a personality transplant. I can't get to the local store due to lock down and no one wants to speak to me on the phone. If I could give this firm a zero rating I would. It's a shame so many good small firms are disappearing due to covid, this one could do with going.”

Helpful Report

Posted 4 years ago

“I visited my local store yesterday to return a faulty photo frame with the receipt. It was purchased five weeks ago. I was told that as it had passed the 30 day return policy that I would only be entitled to an exchange. I explained its faulty not that I have changed my mind so therefor I am entitled to a refund. The store manager was called and basically said that he believed I have broken it. The item was £3.50 for goodness sake! I mean to be accused of breaking an item that there is no way he could prove is disgusting. I have never been treated with such disrespect my whole life! It has not become a principal thing. I contacting head office to explain what has happened and I was basically told whatever the store manager says goes. I mean have they read the consumer rights act?! Was then told my best bet was to take to a different store. Ok I will drive all around Bristol spending more in fuel than the item actually cost. Disgusting behaviour and even more shocking head office!”

Helpful Report

Posted 4 years ago

“I worked for this company before it was the range (cds) and it was a great team. I returned after many years and was shocked. Poor management, poor training and support, poor pay. Admin manager is shocking and didn't support any member of the team. As a support group its not nice the manager brings personal life in to work.”

Helpful Report

Posted 4 years ago

“One of the worst customer service teams in store and in the call centre. AVOID!”

Helpful Report

Posted 4 years ago

“I ordered a wardrobe and took a day off work unpaid to take delivery. On the morning of delivery I received a text saying it was not being delivered because it was damaged. After numerous rude phone calls and each time being on hold 20 minutes I got told that I couldn't have a refund until it was authorised by a manager. So no wardrobe and no money to get another one from somewhere else. Never again will I order online from The Range.”

Helpful Report

Posted 4 years ago

“Ordered a 6 drawer chest and was promised delivery 8th Oct, then courier lost the furniture so go a msg that morning to say it wouldn’t be delivered! Said they would get back to me, what a surprise I had to chase twice! Eventually got another delivery date for the 15th, low and behold got another message to say had a problem in the warehouse, hence No Delivery!! Got in touch with The Range directly and still waiting some information !!! And they charge £20 delivery charge for this disgusting service!! Not impressed with their service.”

Helpful Report

Posted 4 years ago

“Absolutely awful!!! Order arrived wrong colour customer services rude accused me of ordering wrong item when I had sent a copy of my order stating colour then told me I had to pay return costing £15 to get my refund and only refunded originL item.cost when promised to return original postage costs also terrible rude service wouldn't trust them again !!!”

Helpful Report

Posted 4 years ago

“Hi,On 15/09/2020 i ordered a sofa W2869710 which was dispatched on the same day now giving order number W2869710-1A-V. The courier contacted me a few days later to arrange delivery which was arranged for 26/09/2020 https://askaxl.co.uk/trk/8AE710000378A087/IP326LS. On the morning of the delivery the courier contacted me to let me know that they were unable to locate the sofa as it was not where it was supposed to be to load on to the van. I contacted The Range who informed me that they will investigate and get back to me within 3 working days. On the 4th working day i had heard nothing so called again to be told that they were unable to get hold of the courier. On 02/10/2020 I was offered a refund as the sofa was out of stock. This was very frustrating but i waited for the sofa to be back in stock.On 06/10/2020 the sofa was back in stock so i ordered again W3379778. On 07/10/2020 the sofa was dispatched W3379778-1A-V but the courier did not get intouch with me so today, 13/10/2020 i emailed the courier and they told me that they do not have any orders received from The Range for my name and address. I phoned the range today and they said that they cannot see that the courier has arranged for any delivery and they will investigate and get back to me after 3 working days via email. I explained my frustration with this whole experience and was told there is nothing more they can do. I asked if they can dispatch another sofa due to the massive inconvenience caused to me and they refused. I asked to raise an official complaint and i was told that by reporting the issue that is raising the complaint. I asked to speak to the complaints team and they said they are the complaints team. I pointed out they are customer service and i was told that is the same thing. Again i advised that i want the complaint raised higher and i was told that is not possible. I am reaching out to you in the hope that you can do something to resolve this issue and to also find out why the courier keeps losing the sofas that i order. I have now waited for a month to be yet again told that it will be investigated and i just have to wait for an email which through experience with The Range will never come and i will end up chasing again.”

Helpful Report

Posted 4 years ago

“Inferior rugs. No receipt so no refund even though goods are faulty. Bits all over the house. Not great customer service. 3 letters later. No proof of purchase no refund. If I could be bothered I would ask advise as I thought faulty goods are different. Never mind will never purchase again from them. Got new garden furniture. Not delivered when said. It was a week later. We all have to learn.Maureen”

Helpful Report

Posted 4 years ago

“First of all an item was damaged when it arrived, jumped through hoops trying to get this sorted, eventually managed it only for the collection address to be wrong, then had more hoop jumping to get this rearranged, it has finally been picked up but now I have another email telling me it’s being picked up on Monday, absolutely appalling customer service”

Helpful Report

Posted 4 years ago

“I entered the store 5 mins before closing when a staff member shouted 'You've got 1 minute mate!' (I'm not his mate). I quickly looked at a product but I didn't like it so I left. Didn't touch a thing. I was stopped by a staff member and accused of stealing, asked to open my jacket and my bag. I told him he has no right to make me but I'm a nice person so I proved my innocence. This left me with terrible feeling for a while.”

Helpful Report

Posted 4 years ago

“It never .trying to return but I have to ring them first.still ringing 20 mins later.have no idea why I need their permission to return”

Helpful Report

Posted 4 years ago

“I am still awaiting an order placed over a month ago. Items were lost, i agreed to wait until the 1st when I was promised stock would be in and delivery would be arranged. Havent heard a word. Cant get through on the help line. Useless. Just want my money back and will never buy from them again”

Helpful Report

Posted 4 years ago

“Been to the range in Rhyl. Went to the indoor cafe situated on the first floor. Very disappointing, staff not wearing face coverings behind the counter and on the floor around cafe. Tables weren't cleaned between customers. Table we sat at had not been cleaned at all. Staff just talking to each other as they weren't busy. Should have been cleaning tables as per current Welsh government covid 19 regs”

Helpful Report

Posted 4 years ago

“I want to thank a girl name Brinda in customer service in Enfield, really lovely girl and very helpful and always a lovely smile to welcome you”

Helpful Report

Posted 4 years ago

“KILMARNOCK. Bought too much wallpaper and attempted to exchange for other items. Said paper was still on sale in store on shelves. Assistant took receipt then smugly stated it was one day over 28 day returns policy ( on back of receipt in small print🙄). Not even a credit note was allowed apparently. Despite being a regular spending customer sales assistant would not budge "If we did it for you then everyone would want this treatment. " When asked to speak to the store manager (politely) said assistant waved to the security guard. I was expecting to be manhandled out of the store. Most humiliating. Never would such an experience be had in more customer service oriented retailers. Please take note if you decide to decorate using Range products ensure to be very organised and can have everything done within the 28 day time limit as if your painter/decorator goes over their deadline (as in our case job took longer) you've had it as far as the Range are concerned. So to sum up a company, who in this climate can not afford to be letting customers down and encouraging online shopping, has lost out on an exchange where I was trying to buy more expensive items and the chance to resell the wallpaper 🤷‍♂️ Absolute Madness. Will avoid this store at all costs from now on.”

Helpful Report

Posted 4 years ago

“KILMARNOCK KILMARNOCK. Bought too much wallpaper and attempted to exchange for other items. Said paper was still on sale in store on shelves. Assistant took receipt then smugly stated it was one day over 28 day returns policy ( on back of receipt in small print🙄). Not even a credit note was allowed apparently. Despite being a regular spending customer sales assistant would not budge "If we did it for you then everyone would want this treatment. " When asked to speak to the store manager (politely) said assistant waved to the security guard. I was expecting to be manhandled out of the store. Most humiliating. Never would such an experience be had in more customer service oriented retailers. Please take note if you decide to decorate using Range products ensure to be very organised and can have everything done within the 28 day time limit as if your painter/decorator goes over their deadline (as in our case job took longer) you've had it as far as the Range are concerned. So to sum up a company, who in this climate can not afford to be letting customers down and encouraging online shopping, has lost out on an exchange where I was trying to buy more expensive items and the chance to resell the wallpaper 🤷‍♂️ Absolute Madness. Will avoid this store at all costs from now on.”

Helpful Report

Posted 4 years ago

“Having spent over £300 in The Range over the last month, very disappointed with the very poor and rude customer service at the St Austell branch. I only wanted to exchange a duvet set for another which I brought last week. Not without a receipt! I had returned goods that scanned into their system in perfect condition. I had to request if they could help me further. The manager of the day was rude, unprofessional and had no customer service skills that I would have considered basic. Her tone was bordering aggressive and made me feel humiliated as did her colleague on the till. After a huge palaver which further added to my humiliation I was told that my goods reference had not gone through The Ranges till. Well now I felt like a criminal. The tone was accusatory and their were multiple customers and staff in proximity. I will be taking further action about this unless I have some reassurance that staff are retrained and updated on compassionate customer services.”

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,082 reviews