The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give 0 stars for the Range’s customer service I would. Purchased items online and decided I’d like to return them due to feeling they were poor quality. Told some one would get back to me shortly, which they did, then all communication ceased and now just ignore my requests for update on how to progress my return. I am stuck with these items for near a month now. Poor quility items and even worse customer service. Lesson learned. Update: 2 months now I have been trying to return these unwanted items. I am absolutely blown away with how ridiculously bad the customer service has been. I would recommend never buy anything online from the Range, impossible to return.”

Helpful Report

Posted 11 months ago

“Terrible customer service. They make returns near impossible. Been trying to return an item for weeks - endless phone calls. The answer is always 'we are waiting on the seller for advise on how you can return'. I thought the Range was the seller! Turns out, half the stuff they are flogging is other sellers. Happy to take my money for some cushions but won't tell me how I can return or get a refund. No way to escalate or make a complaint. very dodgy business practices. Avoid!”

Helpful Report

Posted 11 months ago

“Horrible company. Had to involve my bank to file a dispute as the range would not help me and stopped responding regarding refunds”

Helpful Report

Posted 11 months ago

“Further to my last post on my undelivered order of the 30th December. I did receive an email advising of my Yodel tracking number and my expectations were set by Robert from Customer Services that my order would be delivered. Upon using the Yodel tracking service it stated and still does state of (16/01/2024) the order is sitting with the sender. The customer service the Range provides appears to be a call center possibly somewhere in India, whose staff are barely fluent in English who appear to read off a crib sheet. When I asked to speak to a Manager to assist with my issue, they advised the Managers are non customer facing and do not speak to UK customers. I then asked if I could have a contact number of the UK customer services in which I was told they could not provide. This is possibly the worst customer service I have ever experienced. I have been given the runaround for the last week, been promised call backs and email confirmation to no avail. This service is beyond shocking and furthermore to reply and confirm Judy from customer services, the retailer has not contacted me with an update and neither has the Range. I would like a refund, and a call from someone in the UK Customer Services to explain to me what has gone so wrong here. I will continue to post updates on Trust Pilot until this debacle has been resolved. With regards”

Helpful Report

Posted 11 months ago

“I ordered a item from this store november ive phoned several times and emailed no contact back i eventually spoke to someone only for them to put phone down twice this is the worse company to order online dont do it the worst customer service ive ever had to deal with theives quick to take your money and cant get it back didnt deserve 1 star never again.”

Helpful Report

Posted 11 months ago

“Wish I would have read these reviews before ordering! AVOID ordering from THE RANGE MARKETPLACE at all costs! They ignore any emails sent to them or send the same email various times! Don’t give refunds on products! Vile vile people”

Helpful Report

Posted 11 months ago

“DO NOT BUY ONLINE Bought online from Range marketplace, wrong item delivered before Christmas, my first email asking for correct ordered item and return label or a refund if not available was acknowledged but nothing since, chaser emails seem to be ignored. (Item they sent is of no use to me.)”

Helpful Report

Posted 11 months ago

“Items arrived damaged. I'm still awaiting my refund”

Helpful Report

Posted 11 months ago

“Horrendous company, ordered from the website on the 10th December 23. The company sent the wrong item, it was only just collected on Tuesday due to horrendous communication from the range. Item has still not been refunded and I had to purchase the correct item elsewhere. The last 2 emails to customer service have ben igjorded. Avoid at all costs, it amazes me how company can immediately take your money but then fault or radification by them is horrifically delayed.”

Helpful Report

Posted 1 year ago

“Would give it zero stars if I could absolute disgrace they are allowed to trade, tell you they can deliver a product you pay for the product to then be told they can deliver it and you have to wait 7 working days for a refund I will never use the range again”

Helpful Report

Posted 1 year ago

“returns date by law is 28 days they think is ok to interduce a 14 day return day and not 28 days does this mean the law doesn't apply to them today i took a unwanted Christmas gift back to the Redditch branch they refused me a refund or an exchange i asked to speak to the manager a man turned up calming to be the manager dressed very scruffy i told him he docent look like a manager where's you name barge he walked off very rude and arrogance came back said I'm sorry didn't want to know phoned up head office they didn't want to know so i am going to report them to trading standards hopefully they will get a nice fine for breaking to law”

Helpful Report

Posted 1 year ago

“Sold a sofa they didn't have, even though the third party booked in a delivery day (Monday) told them it couldn't be Monday as the painters were painting that room, so arranged Wednesday, after waiting weeks for this delivery day and waiting in on the Wednesday and booking a day off work to do so, I heard nothing. I tried reaching out to the range and the third party and heard nothing. So in between the Monday and the Wednesday they sold MY ITEM that I had paid for. The cinema room we had designed for the sofa size and colour scheme is now ruined. I am disgusted and furious, In the end instance the range didn't even reach out about the situation I just received a refund. Never had anything like this from a company of this size. AVOID THEY WILL SELL YOUR ITEMS WHEN IT SUITS THEM. NO APOLOGY. NOTHING NOT Received REFUND Date of experience: 28 December 2023”

Helpful Report

Posted 1 year ago

“Do not use this awful company it’s a Absolute diabolical shambles of a company customer service is a disgrace you call and as everyone else says you get fobbed off with a email that Dident resolve anything just asked me the same pointless question over again saying courier says delivered recheck your box for missing items ,couriers are useless will not even answer the phone”

Helpful Report

Posted 1 year ago

“Two bad experiences with delivery from these guys. They have delivered late both times. An express delivery I had arranged for Christmas will apparently turn up tomorrow (27th Dec) what use it that. Don't use if you want your items on time.”

Helpful Report

Posted 1 year ago

“Ordered Thermal Curtains, x2, total cost £142.00. Paid for Delivery. Was informed after ordering Mon delivery would be Wed 20th between 10.30am 11.30am. Still No Sign or contact on tracker come 12.30. Finally another hr later, received message said unable to make delivery today. Hopefully tomorrow. Not impressed with Evri deliveries at all. What’s the point of customer paying for quick delivery or Tracker. When it clearly doesn’t work??”

Helpful Report

Posted 1 year ago

“Terrible customer service! I ordered 2 items on the 7th December. On the website it stated that delivery would be on the 11th for the desk and the 18th for the filing cabinet. Monday 11th came and the filing cabinet was delivered but not the desk. I waited 5 more days, as I know its a busy time of year but still no delivery. I checked the tracking and it showed that the desk had been returned to sender due to incomplete information from the sender. I have raised this issue with the range and have since been ignored. Ive tried contacted them all ways... emails and WhatsApp is completely ignored. But if I log a new ticket via their contact form, I actually get a reply from Robert saying I have already made them aware of the issue, so the new ticket will be deleted. If you are aware then why aren't you responding to the initial email?!? I paid via Clearpay (4 payments) and have since opened a dispute via them directly. They have also sent this to the range but again there has been 0 communication from the range. AVOID ORDERING ONLINE! I have no idea how to proceed any further... I think the next process will be contacting Watchdog. Reading on Facebook, there's hundreds of others in the same position. There's an actually group for people that have lost money from the range.”

Helpful Report

Posted 1 year ago

“Just rubbish. Which now that i know is fine. Will just avoid like the plague.”

The Range 1 star review on 18th December 2023

Helpful Report

Posted 1 year ago

“Caution when buying - company does not adhere to it’s own return policies. Bought some selection boxes - tried to return within the hour but refused - perishable goods quoted despite them not being perishable within the 30 day definition. In addition they also do not meet their own policy as no signage in the department about which items cannot be returned as they write on their receipts. The first point is annoying, the second is undermining consumer trust! One customer now lost. Rubbish customer service as per lots of reviews - no point in trying just don’t buy from them if you can avoid it.”

Helpful Report

Posted 1 year ago

“Christmas present delivered Damaged sent photo proof in a email & then phoned them 4 days later for a update as I still hadn’t received any information on how to return this product they informed me that the photos I sent were not sent to marketplace & it’s been over a week & still have not received the information on how to return it, learnt my lesson this time never ever order online, really bad customer care.”

Helpful Report

Posted 1 year ago

“Order from this company at your own risk! Ordered a defective item which I promptly returned. Nearly 3 weeks later I’m still waiting for a refund. They fob you off via email and good luck trying to get through to them on the phone. Be prepared to wait for 30+ minutes and still get nowhere.”

Helpful Report

Posted 1 year ago

The Range is rated 1.4 based on 2,131 reviews