The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,133 Reviews

9 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,133 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Range made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to get hold of The Range since beginning April to cancel an order, no success so they shipped it anyway. Then tried for a month to get them to get a return authorised. Eventually someone agreed to send a courier to collect the item. This was done three weeks ago. To date I have not had a refund so had to call them again (1 hr 15 minutes waiting on the line) to check. Spoke to Hayleigh - a week ago - who said she would sort this and email me with a response. This has not happened and I still see no refund in my account. This is the worst company for customer service. Don't buy from them if you don't want to have to pull out your hair in frustration”

Helpful Report

Posted 4 years ago

“So fed up of trying to get through to Customer services - haven't heard anything back from live chat even though a case and photos sent Now going to trading standards. If they take their time the local paper.”

Helpful Report

Posted 4 years ago

“Awful, awful customer service. Call not answered, on hold for up to an hour each time tried to ring and still not spoke to anyone. Ordered goods 21st May.......its now 14th June. No goods, no contact. Awful company. This is the first and last time I will buy anything from them. They took my money and now seem to be nothing more than fraudsters..........”

Helpful Report

Posted 4 years ago

“I phoned 03450267598 ,four times ,waited 10 and 5 minutes listening to annoying music ,tried again twice gave up ,phoned Newport and Cardiff no answer ,I've been waiting for a Door Liner 10 days now to finish the job ,I'm not happy .”

Helpful Report

Posted 4 years ago

“No problem with their stores but their huge issue is with the delivery company XDP. Why they insist on using this worse than useless service is beyond belief. Most of their bad reviews are about the online delivery. Look up XDP on trust pilot and the answer is there”

Helpful Report

Posted 4 years ago

“Order a sideboard. Came damaged yesterday. My husband could tell before opening the box it would be damaged as it had be wrapped in parcel tape around the end as if it had been dropped. Tried to call customer service Appalling service. Waited for 1hr no response cut off. Now can't get hold of them at all now. Emailed many times . Now have a damaged item sitting in a box in my living room. Goodness knows when I will get any kind of response let alone a refund. Won't buy from them ever again.”

The Range 1 star review on 12th June 2020

Helpful Report

Posted 4 years ago

“Genuinly the worst retailer I've encountered. Poor quality product, delivered late and appaling customer service, refusing return.”

Helpful Report

Posted 4 years ago

“My daughter bought 3 expanding laurus fencing they took 93 pound odd out her account 3 times got her delivery today only 1 item tryed to get through impossible so never ever again horrible service it says 3 on the invoice only 1 she couldn’t say to the driver who rang the bell and walked away appalling NEVER AGAIN UTTER DISGRACE”

Helpful Report

Posted 4 years ago

“Awful experience I bought a chest of drawers for £200 on the 27th May, and only half a chest of drawers were delivered last week. It states online it has been ‘delivered’ but half the item is missing. I just have planks of wood scattered on my bedroom floor waiting to be built. Since last Friday I have spent around 4.5 hours on hold! I’ve not managed to resolve the issues - I have also emailed 5 times. Can someone PLEASE get back to me today”

Helpful Report

Posted 4 years ago

“Ordered a water feature , given a delivery date 10th of June , stayed in all day no Delivery . Tried to contact the Range Helpline 03450 267598 was on hold twice for 20 mins and got cut off .Still non the wiser !!!! appalling Customer helpline service . This has taken the shine off the ordered item Will think twice about ordering items again 😤😤 and will I ever get my item”

Helpful Report

Posted 4 years ago

“Impossible to get through to the customer service department , have been on hold for over an hour and this is my 3rd call to try to get Through”

Helpful Report

Posted 4 years ago

“Avoid the Newark store the staff are threatening and very unprofessional No one is ever on the shop floor to help with queries and if you are lucky to find some one they will roll their eyes at you for daring to ask. Hardly any stock and most items are over priced tat 😊”

Helpful Report

Posted 4 years ago

“Ordered online , product faulty, lengthy wait on phone to be told manufacturers fault and a courier would need to pick up. If they couldn't arrange for it to be picked up my money would be returned within 5 working days. 5 wks later still no courier pick up and dispite trying for hours to get threw on phone again, still have faulty product and my money not refunded. Avoid at all costs!”

Helpful Report

Posted 4 years ago

“A fraudulent service you run. You take orders online that you cant possibly deliver on time. 45 minutes on hold to customer services just to be told its the suppliers fault. The range took our money for the orders so then its the ranges problem. 7 days i am giving you for the delivery or a full refund iff not then i will ring trading standards. I cant understand how a company who relies on customers to operate as a buisness can have so many negative reviews and do nothing about it.”

Helpful Report

Posted 4 years ago

“I ordered a granite Base and 2 different Sun parasols. DHL delivered 2 packages containing 1 base but only 1 parasol. DHL checked and said to ring The Range. I have tried a dozen times, hanging on several minutes but cannot get through - nothing but messages and music! I CANNOT SPEAK TO ANYONE TO REPORT THIS TO GET MY FULL ORDER OR MONEY BACK! Dreadful customer service :(”

Helpful Report

Posted 4 years ago

“Ordered chest of drawers and 2 bedside tables, both expected delivery on a Thursday. Thursday came and I heard nothing, tried ringing the customer service line (which is a joke since it seems no one wants to answer), but then saw a bit on their website to say give an extra 7 days for delays then contact, so thought ok. Next morning received email saying part of my order was dispatched and would be delivered within next 7 days (no specific date, just a 7 day window to wait)- but 2 hours later it was there! 7 days after the original delivery date I had still no sign of the second part of my order, so tried calling again and have up waiting being on hold with no wait time or return call option, so went to the store to see if they could help, they can't! They can't deal with any online orders (fair enough) and the only number they have (apparently) is the same I had tried, although they gave me an email address to contact them. Once home I emailed, this was over a week ago and still no reply!!! 11 days after the original delivery date, the second half of my order arrived without any notification or anything (luckily it was just before I left for work) and guess what? It was faulty - it was a 6 drawer black chest of drawers and the parts damaged were both sides, the top, 3 legs and 3 drawers (pretty much all the parts visible). Once again I had to try calling and this time I clicked the damaged option on the call, I had to send pictures of the damaged parts to the email they read out and call back 2 hours later. Surprise surprise the email address kept bouncing back as invalid so would not send!! Eventually found a live chat link where I could talk to someone (after about 20 minute wait) and the outcome is they don't do full exchanges (since the main bulk of the unit is faulty) only parts direct from the supplier or a colleçtion and refund!! Have to say on the whole I will never buy furniture again from here because the service or massive lack of, is atrocious!! I don't think I would be as annoyed if they were to actually communicate with customers, instead of having the attitude of now we've got your money we couldn't care less what happens next and were going to make sure as hell they can't reach anyone who can help them either!! IF THERE WAS AN OPTION FOR 0 STARS I WOULD MARK IT AS THAT!”

Helpful Report

Posted 4 years ago

“Order delivered incomplete, cannot get through to what they laughingly call their "Customer Service Help Centre"...tried several times, waited on the phone for 45 mins, then next day for 1 hour 15 mins....never got through....will never use again”

Helpful Report

Posted 4 years ago

“Long story short - I have rang up 4 times to wait over an hour each time before speaking to customer service, the waiting music is enough to drive anyone insane, and each time I spoke to someone nothing was resolved. Longer version - Ordered a desk, estimated delivery date 3 weeks, perfect as moving to a new property in 2 weeks. After 1 week I get an email saying it was being delivered the next day. Logistics company couldn't rearrange so phoned The Range. They contacted them to stop the delivery and redeliver when moved to the new property. Next day the logistics company said they attempted to deliver it and need to rearrange delivery via The Range. Attempt 2, called customer service (1hr 30 on hold), they said not to worry it would be delivered on the day I move into the property. I move into the property expecting desk to be delivered, nothing. Next day receive an email that they received my returned desk and will be processing a refund. Attempt 3, phoned customer service (1hr15 on hold), they couldn't work out what had happened so said I needed to reorder to product. Glad I waited for that advice. Desk number 2 has now not been delivered on time, courier can't provide tracking information for some reason so I need to speak to Range customer service. Attempt 4, 1hr 5 on hold, told it should be there after the weekend. Needed the desk 5 days ago. I understand that I have got to take into consideration the impact on the ongoing pandemic, so the logistics company issues I can live with, 2 stars as customer service waiting time is way to long and they have failed constantly to solve anything. If the desk is damaged when/if it finally arrives I might have a mental breakdown.”

Helpful Report

Posted 4 years ago

“Ordered hundreds of pounds worth of furniture, it’s never arrived. I was told it’s not their fault as it’s with the courier company. The courier company have closed there phone lines and don’t respond to emails. I’m not living in a home with no furniture and my money is gone! They refuse to help me. Stay away from this company.”

Helpful Report

Posted 4 years ago

“Ordered a TV chair online, was given 2nd June as expected delivery. On 1st June XPD sent me an email to say they had attempted a delivery and that a card to reschedule had been put through the door. Problem is, it wasn't my door but a random door down the road, saw it on the tracker app. Changed delivery to 2nd and 3rd June, waited in all day, nothing arrived. Cannot contact delivery firm, they tell you to contact your supplier, we have spent several hours since 1st June trying to get through to The Range Customer Services. Sent 5 emails to them and just get an automatic one back to ask me to call. This and being on lock down for 11 weeks is depressing me, I am crying everyday with frustration and still no chair. Have now emailed to cancel my order and tried ringing to cancel with no one answering after 20 mins,. What more can I do!!! I want my refund now because as usual the money has left my account, yesterday I drove 20 miles to the store local to me and they could not help. My dispute is with the delivery company XPD and not them so that was a total waste of my time. Will never order anything from The Range again.”

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,133 reviews