The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give zero stars if I could. Placed an order nearly a month ago and heard nothing and is an impossibility to be able to speak to anyone or any kind of contact. Would never order on line again with this company.....disgusted”

Helpful Report

Posted 4 years ago

“Still waiting for my order made on the 31/03/2020 no answer on phone, no email address, says its been dispatched and should receive 7th April. DHL can't find it and all it says is it has been delayed contact the range! Ha that's a joke. They have took my money and delivery money. I understand we deliveries are taking a little longer due to the coronavirus, but this is well over a month now. Won't ever use this rubbish company ever again. They are not fit for purpose.”

Helpful Report

Posted 4 years ago

“Placed order and payment taken. Received email to say order would be received on 5th May (16 days after ordering) Tracking never updated just stated “processing” Recieved an email on 4th May to say my order would be delayed, but not to worry as the items were allocated to me. Next day another email to say one item was out of stock. No mention of delivery date. I decided to phone them as it also said I wouldn’t be charged for them, but payment was already taken? 30mins waiting to get through only to be told FOUR out of the Five items I ordered were out of stock!?! So much for them being allocated to me. I asked for the order to be cancelled. Now the wait for a refund. Luckily I pay by PayPal if possible, so can go through them if The Range don’t give me my money back.”

Helpful Report

Posted 4 years ago

“Ordered a patio set on 20th april cost of over 600 hundred pound; Two weeks later it says they are still processing the order' Cannot get hold of them at all on phone. Took the money out of my account straightaway. Terrible service. Will never use them again. Would give it no stars if could. The range have not contacted me at all neither. This is a lot of money here”

Helpful Report

Posted 4 years ago

“Item arrived smashed and have tried multiple ways to speak to someone and can't so now I have an item we cannot use or return as 1. It was bought online and 2. Isolation means I can't visit the store! Customer service is shocking. They don't answer the phone. Their online chat say they can't help, just to email the photo then ring in 2 hours time, which I do but again no one answers. 30 mins on hold and no one answered. Tried escalating the complaint but no one replies from that email either. Wrote a bad review on another site and the range responded saying to pm their Twitter page and they would sort but as soon as I sent the photo they stopped responding on there too. Initially I wasn't even complaining. I just wanted to know how to deal with the smashed product. Post it back? Keep and have a partial refund? I don't know. But I will be taking this further as soon as this isolation is over!”

Helpful Report

Posted 4 years ago

“I ordered a garden set that was due to be delivered in 1 week. Four weeks later there is no delivery and no money returned. Tried every avenue to contact them and yet no response or able to get through. Completely shambles. Never again will I order anything from here.”

Helpful Report

Posted 4 years ago

“Made an order the 2nd of April had a text said it would be dispatched on the 16th still no sign of my stuff money been taking ! Impossible to get through on the phone”

Helpful Report

Posted 4 years ago

“Ordered my 4 piece bedroom furniture. Came within one week of ordering. Good value for money! Kept informed about my delivery, the delivery guy was friendly and polite! My new furniture looks amazing... thank you. Will be ordering from you again in the future.”

Helpful Report

Posted 4 years ago

“Ordered expensive garden furniture on 11th April text to say it will be delivered on the 20th April that came and went no items. Customer care non existent spent a fortune on phone calls waiting to be put through finally had a text on the 23rd April items will be delivered on the 30th April Hooray items turned up on the 30th table damaged and 1 seat cushion missing I have got no hope in hells chance of getting hold of anybody to report this. I think Trading Standards comes to mind”

Helpful Report

Posted 4 years ago

“Will never order from this company again!!! Placed an order for £43 on 12th April, had text saying estimated delivery 22nd April. Then another text saying dispatched order completed, tracking number says delivered but I haven’t received it. Contacted Royal Mail they haven’t received it, tried numerous times to ring the range, but no success. As of today’s date 8th May still haven’t got my order but they was quick taking my money! Fuming!!! Will never deal with this company again”

Helpful Report

Posted 4 years ago

“Ordered a bed and mattress on 15.03.20. Mattress arrived 6 days later and still no sign of the bed frame. Impossible to speak to anyone in customer services and website just takes you around I'm circles. Pretty disgusted and will never order from the the range again.”

Helpful Report

Posted 4 years ago

“well i just telephoned making enquiry to an item i wanted. the phone rang 3 times and was answered politely. the assistant then went to the gardening dept to find the item and within 3 mins came back saying so sorry but its product we dont actually sell. her manner was excellent and sorry i cannot fault the store. on my visit yesterday i was helped by 2 staff and security guard lifting and putting items into car. they were brilliant”

Helpful Report

Posted 4 years ago

“Ordered a product on the 9th of April. Get a text on the 22nd Of April saying that my parcel would be delivered on Friday the 17th of April.. what? I still have not received the parcel and we are now almost a whole month after placing the order. The tracking has not updated since dispatch so my order has clearly been lost in the post. I’ve tried emails that bounce back, I’ve tried social media outlets that don’t get any attention. I’ve tried calling time and time again over the weeks only to be placed on hold or get cut off. I literally just called again this morning bang on 8.30 as soon as they open and I get cut off.. absolutely awful company! I understand it is strange times and delivery times can be delayed, that’s fine. BUT WHERES THE COMMUNICATION PLATFORM?! I am honestly so stressed because of this. A £60 order and they couldn’t care less. How are you supposed to contact a company if you haven’t received what you’ve paid for or you have a damaged item? Absolutely appalling! I wouldn’t even give you a single star if it was an option. You’d hope someone would see these reviews and think to do something! Disgusting. Honestly, stay away from this company!!!!!!! DO NOT ORDER COS YOU WONT BLOODY GET IT!”

Helpful Report

Posted 4 years ago

“Got a txt saying a part is missing from my delivery so its going to be another 48 hours seriously so you have till Saturday or Sunday absolutely fuming. The Range your shocking”

Helpful Report

Posted 4 years ago

“Less than one star if that is possible. I have tried to cancel my order immediately after placed and have no success all week to get hold of anyone. I am told to call back. I have tried all sorts of extensions but there they just keep me hanging. I have tried their social media also. Now the order is on the way I wish to refuse it as if I have to call them for permission to return it will be the same number. Do not deal with this firm.”

Helpful Report

Posted 4 years ago

“Purchased a rather expensive lego set on sunday 26th April. Delivery was expected thursday 30th April. The set turned up on time and undamaged.”

Helpful Report

Posted 4 years ago

“Cannot get in touch to send back a parasol that has come broken . We paid £19.95 delivery as well . Phone line just goes on and on . It doesn’t tell you where you In a queue if you are in a queue”

Helpful Report

Posted 4 years ago

“Ordered garden furniture order status 14th April was progressing money was taken from my account however refund still showing delivery 23rd April money taken again stays order now processing then get a text 28th order despatched - status of order completed delivery 23rd April 🤬 30th April still haven’t received it !! They’ve had the cheek to update me to say the parasol is now in stock”

Helpful Report

Posted 4 years ago

“Customer service is terrible in the Preston store. Following the Covid-19 outbreak I was laughed at for buying stationary and toys for my 3 year old son. Although out of the 64,000 lines they boast they are still open for...dog food and...bleach and any lines to do with home schooling you are not encouraged to buy? Today I went for the same and was spoken to by the store Manager like a child in front of my 3 year old son again because they use...gaffer tape shaped as....arrows on the floor with no clear...Clockwise sign outside therefore I couldn't see pushing the pram inside amd the store Manager used the usual customer service barriers sounding like every word she was saying she was....singing the anti-clockwise clown.”

Helpful Report

Posted 4 years ago

“This is the worse company ever!!! Waited 3weeks for my order and it’s still not here! Why can other companies manage things but The Range cannot?! Why can’t you even get through to them it just cuts off?! I will never order from this company again, quick enough to take your money!!!! Look at the pages full of bad reviews, sort it out!!! Hopefully after corona the company will go buss!”

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,082 reviews