The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,134 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never shop online here.”

Helpful Report

Posted 5 years ago

“Do not shop here!ONLINE!! All the negative reviews you see on here are accurate. Waited in for item no item came. To cut a long story short there is no good customer service online at this place. A lot of issues could be resolved and by helping the customer so issues are somehow resolved ..I like good customer service which shows you care for your customer/business. But no, not this place... FRANKLY MY DEAR THEY DONT GIVE A DAMN!”

Helpful Report

Posted 5 years ago

“A brilliant selection of homewares and art and craft goods”

Helpful Report

Posted 5 years ago

“A brilliant selection of homewares, fancy goods and many craft and art wares”

Helpful Report

Posted 5 years ago

“went into Salisbury store , trollies of stock all over the place making it and falling off the trollies aswell difficult to pass by with trolley. What a wheelchair does I cant imagine accept not shop in there. Poor service at the tills ! I queued up to be served and saw 4 members of staff just ignoring the queues. was not greeted or thanked at till - infact feltthat my purchase was not approved of. Want be going back . Pity Homebase mucked up with Bunnings - it was shame for a good , friendly store to go and must be much missed by Salisbury.!”

Helpful Report

Posted 5 years ago

“I wouldn’t ever order from the Range! 5 weeks for one of my items to arrive and the second item is vanished! They will happily take your money and not send the products, they will blame it on the courier but even when asked the range customer service they said ‘we don’t know where the item is’ I said I would like a refund and the woman on the phone said ‘not till we receive the item to us’ I stressed that if you didn’t know where the item was... how will you get it back... for me to then receive a refund!!! The item was missing. Worst experience ever!”

Helpful Report

Posted 5 years ago

“I ordered a mirror and the payment and order was duplicated 3 times. I sent an email and no one called me back. I phoned and two of the items were cancelled. I received notification of delivery which did not turn up, I emailed again after waiting 40 mins on the phone and didn't get to speak to anyone. Still no one called me back, I eventually cancelled the item. I called into The Range store in Leicester and was told that they didn't have any staff and I would have to wait at customer services until someone who knew what they were doing turned up, I was given a phone number to call to check that my item had been cancelled and the number was incorrect!! I would never order from this company again!”

Helpful Report

Posted 5 years ago

“I bought two fans this morning and neither worked. I took them back and the staff put them together again and tried them and they still didn't work. I got a refund right away so no quarrel with the staff but I have had to return numerous items over the past year and the goods seem to be very low quality. I know a lot of stuff is inexpensive but they should be fit for purpose. It does put me off from shopping there again as I have had to return so many items. I wonder how happy the staff are working there as they get so much hassle.”

Helpful Report

Posted 5 years ago

“Appalling company to buy from. Ordered two bedside cabinets. Received notification of delivery, waited in, delivery cancelled. Repeated the process another time. Tried to contact, no reply to emails, phones not answered. Range say order delivered to couriers, couriers say no it’s not, Range say we’ve asked couriers to search, couriers say they haven’t. Range refuse refund as goods dispatched. Eventually a month later we manage to cancel and receive a refund. The company is clearly a shambles.”

Helpful Report

Posted 5 years ago

“Delivery of goods marked as fragile 2 large boxes of kitchen chairs thrown over my 6foot side gate . I will never use this company again”

Helpful Report

Posted 5 years ago

“I bought a £100 Huskey rug and the rug shed so badly i returned it . Only to be told no cash refund . It blocked my hoover up and ruined that because of the severe shedding. Wrote to HO still no response / refund .”

Helpful Report

Posted 5 years ago

“Order not received, cannot get in touch with them -repeatedly put on hold. Still haven’t been contacted!”

Helpful Report

Posted 5 years ago

“Purchased a block paving brush in store. When I got home I realised the packaging had been tampered with and an attachment was missing. I contacted customer services who asked me visit the store with my receipt so they could check the CCTV. I asked them to do it and sent a copy of my receipt. They have concluded that the product was intact and won't be sending me a replacement. The tampering wasn't obvious which is why we didn't notice it. Disgusting customer service considering how much I spent in store and was querying a £10 item. Stay away, I would give them zero stars if I could.”

Helpful Report

Posted 5 years ago

“Please read the other reviews before ordering online I wish I had. If you still proceed with ordering online pay by PayPal as you might have some recourse to getting your money back, if like me it arrives broken. They take your money at a click of a button then tell you that a refund takes up to 14 days WHY? If you buy from the shop then the value is good if you buy online BEWARE”

Helpful Report

Posted 5 years ago

“Worst Customer Service department ever! I ordered a tripod lamp. The lampshade arrived without the stand and was dented. They told me I should send pictures of the dented lampshade which I did. Have not heard from them but luckily enough I paid with PAYPAL. PAYPAL has now refunded me the money. Please stay well clear from ordering online at "The Range"!”

Helpful Report

Posted 5 years ago

“I ordered 4 items. All were delivered as expected on 4 seperate occassions and all 4 items were damaged. Nothing had been packed with any logical thought. I love the range shops but have been so disappointed and angry with the online experience. I tried for a week to get through on the phone. Each call I held on for between 36 and 57 minutes before I gave up. So then I went online and contacted them through their website, I did get a response asking for more photos which I emailed back the same day but I haven't heard a thing for the last 2 weeks. Thank goodness I remembered I had paid with PayPal, I have now opened a dispute through them. I trust PayPal and know that it will be sorted through them. I wish I had read some of the reviews about the online shop. I will never use it again. I used it because the items were too big to fit in the car next time I will hire a Zip van. The worst part was the customer service experience or lack of it, the worst I've ever experienced.”

Helpful Report

Posted 5 years ago

“Absolutely terrible customer service department. When I tried to return something, as it looked nothing like the photograph, the customer services department were rude, unhelpful, stated I would have to pay for postage again, even though the product looked nothing like the photograph on the website. They said the photograph was to give an idea of the product, which is rubbish! If it's a photograph of the product, you expect the product to look like it. I would never buy from them again and urge other people not to. Companies like this, don't deserve to stay in business.”

Helpful Report

Posted 5 years ago

“Order date 31st May. One cot. Delivery advised for 5th June, never arrived whilst the insistence was I should be in to sign for delivery. Wasted morning. Now re scheduled for 12th June. I ordered it a week in advance of when I needed it. Very disappointing. I wouldn't recommend this retailer and delivery company based on my experience so far.”

Helpful Report

Posted 5 years ago

“If I could leave less stars I would. Absolutely appalling quality of products and ever worst customer service. A complete inability to sort the problem out which there company caused in the first place by leaving my package in the rain. I will never being going back and advise avoiding at all costs!”

Helpful Report

Posted 5 years ago

“26 may 2019 ordered kingsale table and 4 chairs. Paid for them at the Range cannock. Phone call 3 may 2019 delivery. Delivery drivers arrived 1 parcel. A table top??? Sorry nothing else for this address. Phoned Head office. Spoke to Chris I'll follow the order up I'll call you back nothing. 4 may rang again spoke to Chris again on no got in touch leave it with me. 9th may spoke to Nathan same story 10 may spoke to Zachary should be in the next 24/48 hours . 13 may spoke to kate. 14 may spoke to Catherine. Should be the next 24 /4th ours. I said they have been telling me this for over a week. I'm cancelling the order.. Won't give me my money back till they have fetched the table top. 21 may came to pick up table top.and deliver my order said I had cancelled and had to pick up table top. 21 may went to the range cannock branch spoke to VICKY ok done. 22 may back to the range money not in account. Left till after the bank holiday. 28 may returned to the range spoke to the manager stev he was Goingto look into it . 29 may spoke to sam. And after Nealy 4 weeks of endless phone calls. Returning to the range cannock. My money has finally returned to my account. No sorry or compensation as been said . The loss of work ive had leaving work early making up time husband changing shifts .and absolute disgrace. Looking forward to your reply. I thank you”

Helpful Report

Posted 5 years ago

The Range is rated 1.4 based on 2,134 reviews