The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give it zero stars if I could absolute disgrace they are allowed to trade, tell you they can deliver a product you pay for the product to then be told they can deliver it and you have to wait 7 working days for a refund I will never use the range again”

Helpful Report

Posted 10 months ago

“returns date by law is 28 days they think is ok to interduce a 14 day return day and not 28 days does this mean the law doesn't apply to them today i took a unwanted Christmas gift back to the Redditch branch they refused me a refund or an exchange i asked to speak to the manager a man turned up calming to be the manager dressed very scruffy i told him he docent look like a manager where's you name barge he walked off very rude and arrogance came back said I'm sorry didn't want to know phoned up head office they didn't want to know so i am going to report them to trading standards hopefully they will get a nice fine for breaking to law”

Helpful Report

Posted 10 months ago

“Sold a sofa they didn't have, even though the third party booked in a delivery day (Monday) told them it couldn't be Monday as the painters were painting that room, so arranged Wednesday, after waiting weeks for this delivery day and waiting in on the Wednesday and booking a day off work to do so, I heard nothing. I tried reaching out to the range and the third party and heard nothing. So in between the Monday and the Wednesday they sold MY ITEM that I had paid for. The cinema room we had designed for the sofa size and colour scheme is now ruined. I am disgusted and furious, In the end instance the range didn't even reach out about the situation I just received a refund. Never had anything like this from a company of this size. AVOID THEY WILL SELL YOUR ITEMS WHEN IT SUITS THEM. NO APOLOGY. NOTHING NOT Received REFUND Date of experience: 28 December 2023”

Helpful Report

Posted 10 months ago

“Do not use this awful company it’s a Absolute diabolical shambles of a company customer service is a disgrace you call and as everyone else says you get fobbed off with a email that Dident resolve anything just asked me the same pointless question over again saying courier says delivered recheck your box for missing items ,couriers are useless will not even answer the phone”

Helpful Report

Posted 10 months ago

“Two bad experiences with delivery from these guys. They have delivered late both times. An express delivery I had arranged for Christmas will apparently turn up tomorrow (27th Dec) what use it that. Don't use if you want your items on time.”

Helpful Report

Posted 11 months ago

“Ordered Thermal Curtains, x2, total cost £142.00. Paid for Delivery. Was informed after ordering Mon delivery would be Wed 20th between 10.30am 11.30am. Still No Sign or contact on tracker come 12.30. Finally another hr later, received message said unable to make delivery today. Hopefully tomorrow. Not impressed with Evri deliveries at all. What’s the point of customer paying for quick delivery or Tracker. When it clearly doesn’t work??”

Helpful Report

Posted 11 months ago

“Terrible customer service! I ordered 2 items on the 7th December. On the website it stated that delivery would be on the 11th for the desk and the 18th for the filing cabinet. Monday 11th came and the filing cabinet was delivered but not the desk. I waited 5 more days, as I know its a busy time of year but still no delivery. I checked the tracking and it showed that the desk had been returned to sender due to incomplete information from the sender. I have raised this issue with the range and have since been ignored. Ive tried contacted them all ways... emails and WhatsApp is completely ignored. But if I log a new ticket via their contact form, I actually get a reply from Robert saying I have already made them aware of the issue, so the new ticket will be deleted. If you are aware then why aren't you responding to the initial email?!? I paid via Clearpay (4 payments) and have since opened a dispute via them directly. They have also sent this to the range but again there has been 0 communication from the range. AVOID ORDERING ONLINE! I have no idea how to proceed any further... I think the next process will be contacting Watchdog. Reading on Facebook, there's hundreds of others in the same position. There's an actually group for people that have lost money from the range.”

Helpful Report

Posted 11 months ago

“Just rubbish. Which now that i know is fine. Will just avoid like the plague.”

The Range 1 star review on 18th December 2023

Helpful Report

Posted 11 months ago

“Caution when buying - company does not adhere to it’s own return policies. Bought some selection boxes - tried to return within the hour but refused - perishable goods quoted despite them not being perishable within the 30 day definition. In addition they also do not meet their own policy as no signage in the department about which items cannot be returned as they write on their receipts. The first point is annoying, the second is undermining consumer trust! One customer now lost. Rubbish customer service as per lots of reviews - no point in trying just don’t buy from them if you can avoid it.”

Helpful Report

Posted 11 months ago

“Christmas present delivered Damaged sent photo proof in a email & then phoned them 4 days later for a update as I still hadn’t received any information on how to return this product they informed me that the photos I sent were not sent to marketplace & it’s been over a week & still have not received the information on how to return it, learnt my lesson this time never ever order online, really bad customer care.”

Helpful Report

Posted 11 months ago

“Order from this company at your own risk! Ordered a defective item which I promptly returned. Nearly 3 weeks later I’m still waiting for a refund. They fob you off via email and good luck trying to get through to them on the phone. Be prepared to wait for 30+ minutes and still get nowhere.”

Helpful Report

Posted 11 months ago

“I am still waiting for a order been over a month ago all i get when i email them is ur have a open ticket whatever that is if i do not get my order by next friday i want my money back”

Helpful Report

Posted 11 months ago

“Really really frustrated this morning. I have ordered 4 items from the Range. All 4 were due on or after the 21st December which was confirmed when booking as these are the dates I am off for annual leave. I have no internet at home as waiting for the internet to be installed therefore I cannot work from home Monday-Friday until the 21st as just moved. All 4 items have come out completely separated over random days and I have been text this morning to confirm items are coming today and Monday. 1 item I think I have managed to move to next Thursday. The other item has been successfully delivered to god knows who as I am not home and just had another text to confirm by big items one being a bed is coming Monday not the 21st. Contacted the delivery company after receiving my confirmation emails the bed was coming next Thursday when I am actually home and they were as helpful as a chocolate tea pot. They Cancelled the order to be delivered Monday and have confirmed I will have to wait till end of January now and they wont confirm when it will be re-delivered they will just call me a day before. Absolutely shocking and a mess of an order. I don't when I will end up with my full order now and its been extremely stressful. I have ordered from Curry's and Dunelm with no issues whatsoever. The delivery service providers you are using are really really poor! Its like speaking with a bunch of robots. Just Honour your time slots, how you think someone on the morning of an unscheduled delivery can just be at home in the middle of the day i don't know. I cannot take time off work to sit at home for a 3-5 hour time slot with 24 hours notice either 4 days before the items were expected and during the busiest time of work! Ill be on my airbed for the next month it sounds like. Thanks alot”

Helpful Report

Posted 11 months ago

“Ordered an egg chair . Never received from couriers . Order cancelled. Now refuse to issue a refund until they receive chair back from couriers . Have waited since 5th December. Now sent me an email saying I must return the item by 18th January to get a refund??? Worst experience ever. DO NOT BUY FROM THE RANGE”

Helpful Report

Posted 11 months ago

“The online returns policy is practically illegal! You can’t get a refund.. website takes you round in circles… you have to apply for a refund .. no one answers you.. calls cut out.. when in store and they can’t return online order… but agreed that the online team are an absolute joke …. Has anyone taken the range to small claims court?… do not order online from this company!”

Helpful Report

Posted 11 months ago

“Paid extra for early delivery,took a day off work and NOTHING Next day text from DHL Saying Delivery between 13.30hrs - 14.30hrs Right in the middle of the day when I can't get home for... why not lat evening when 90 % chance someone will be home”

Helpful Report

Posted 11 months ago

“I purchased today 2 Christmas bags @ £1.29, and 1 at 99p. When I checked my reciept I had been overcharged by £1.29. I'm afraid to say this is not the first time this has happened always check your reciept before leaving the store.”

Helpful Report

Posted 11 months ago

“I visited the range in croydon 6/12/23 and intended to purchase my new dinner service for Xmas and some decorations when I arrived I needed to use the toilet I was horrified at the condition they were in, only one toilet in use and I use that term very lightly they were disgusting urine and used tampons on the floor, I its the public that has left them in this state but surely they should be check and kept to a usable standard. Will jot be going there again!”

Helpful Report

Posted 11 months ago

“I made an on line order ...after 10 days the range agreed my order was not dispatched...I said I would have a refund ....its now 15 days and still not received my refund. Shall not shop there again”

Helpful Report

Posted 11 months ago

“Exceptionally Poor Customer Service and Non-Delivery Dealing with this company's customer service was an unhappy experience I had recently, and I have to admit it was appalling. In order to inquire about the non-receipt of my item, I had to call them several times. Whenever I did, I received extremely aggravating responses that were neither helpful nor beneficial. I tried to contact the company and voice my issues, but they didn't really help in any way. The answers I got appeared uninformed, impersonal, and unconcerned about my predicament. Rather than a person who could relate to the urgency and aggravation of a missing item, I felt as like I was speaking with automated, pre-written words. The thing I ordered never arrived, which made the situation worse. This is wholly unacceptable, and the customer support team's failure to address the issue simply made me feel even more unsatisfied with this business in general. Spending hard-earned cash on a product just to receive such a poor quality of service is depressing. I urge prospective buyers to carefully consider their options before making a purchase from this business. It's an experience I wouldn't wish upon anyone due to the combination of subpar customer service and the product not being delivered. Avoid the trouble and look into options with a more solid reputation for satisfied clients.”

Helpful Report

Posted 11 months ago

The Range is rated 1.4 based on 2,082 reviews