The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incompetent Take your money and then don’t deliver. You cannot contact anyone and customer service does not exist. You are diverted to their “online chat” if you made your purchase online. Online Chat over 200 people waiting in the que, who no doubt have the same issue as you. Never buy from them again and give me back my money.”

Helpful Report

Posted 4 years ago

“Shocking way to operate a business, customer service is non exsistant... nobody replies to emails... the phone number they give you to ring is automated , and tells you to refer to website ... which is useless... will never use the range again .. will go to dunhelm in future... much more customer friendly”

Helpful Report

Posted 4 years ago

“I received a broken Bird Bath bought online from my son, for my birthday, tried phoning to return but no answer. Return goods to the local store for a refund but couldn't refund £30 for delivery. So I joined Live Chat at 15.12, with 210 customers and finished at 19.24 to at No 2 but no answer, I think they had gone home. Appalling service.”

Helpful Report

Posted 4 years ago

“What a saga. After a stressful time over several days trying to get some response from the company tried their on-line chat proceedure. 10.58.42. logged in, at 13.19. current position number 1 in the queue, approx waiting time 1min. At 14.05. think I have been patient emough. What a shambolic company they use every ploy to avoid you!!”

Helpful Report

Posted 4 years ago

“Seriously let down ordering perspex for reopening of my business. If you cant get though phone head office on 01903256967 then extension 10002”

Helpful Report

Posted 4 years ago

“Brought 11 grey blinds In total . All melted no response from customer service really in in happy see photos supplied.”

The Range 1 star review on 24th June 2020

Helpful Report

Posted 4 years ago

“Item delivered but contained broken item. Looks like it had already been opened before coming to me. Followed their procedures to return, can't get through on phone and on Live chat waiting for 2 1/2 hours!! only to be timed out. Still can't get through on phone or live chat.......very poor service even in these difficult times.”

Helpful Report

Posted 4 years ago

“Ordered nest of tables 26th May was informed collected for delivery on 29th to be delivered 2nd June still waiting no updates from XPD have emailed them and have both tried to email and phone The Range it is ridiculous wait for hours at own cost to be cut off and email does not work I am fuming and do not want item now would prefer a refund as from what I have read most things when actually delivered are damaged Will never use this shop again and would not recomment to anyone”

Helpful Report

Posted 4 years ago

“I did a online order for garden set On 28th may recovered a email next day saying Item had been dispatch to courier they would be in contact (witch didn’t happen) on date of delivery 16th June I tryed to contact the range was on phone for 1 hour 20 min before hanging up. Phone again the next day was on phone for 1 half hour before someone answered they could update me on my order so I told them to cancel it. was told I would get refund but would take up to 14 day. I have looked in to all this after reading reviews about The range I have put a complete about them in to Trading standards you can also speak to your bank if you have not received the gd and money back with in 30 and they will try and get it back for you. I have worked in retail for 16year this company do not care they just want your money there customer service is shocking to leave you waiting on phone for over a hour and more not replying to email. I also noticed on there Instagram they will take away back comments that desperate ppl who are waiting or trying to get hold of them to fine out where item that they payed for are to hid the fact they are a dreadful company”

Helpful Report

Posted 4 years ago

“Trying to contact Range as my order had not been delivered by XPD. On hold first time 45 mins and gave up 2nd time another 45 minutes still no answer. Absurd they do not have a customer complaints e-mail address to contact. Totally wasting my time. Will never order again.”

Helpful Report

Posted 4 years ago

“I ordered two curtain rods June 11, I received no confirmation email but you charged me for both. Two boxes arrived, one containing a curtain rod, the other only had packing material in it, no rod. I've been trying ALL WEEK to call your centre, yet again I'm on hold and have been for 43 minutes listening to your dreadful music and message. I'm trying to contain my anger as it isn't the fault of the person on the other end of the line when or if I finally do get to speak to them. I have no order number, I've been charged for an item that hasn't arrived, there is no email that I can send, just this 0345 number. I sincerely hope that I'm not charged for all these calls. I'm furious. Dreadful system, dreadful service.”

Helpful Report

Posted 4 years ago

“POOR SERVICE FROM THE RANGE AVOID ONLINE DELIVERY - BEEN WAITING 8 WEEKS FOR MY ORDER. They don't answer their phones either regardless of time of day! currentlyn on hold for 30mins!”

Helpful Report

Posted 4 years ago

“POOR SERVICE FROM THE RANGE AVOID ONLINE DELIVERY - BEEN WAITING 8 WEEKS FOR MY ORDER. They don't answer their phones either regardless of time of day! currently on hold for +30mins! they havent delivered or answered my calls or emails they dont even respond to tweets! AWFUL company”

Helpful Report

Posted 4 years ago

“I am still waiting for one of my refunds from 19th may I have never known a company like these you can't get old of anyone on the phone lines why a massive company like this one as one phone number that deals with every department”

Helpful Report

Posted 4 years ago

“Charging customers next day delivery £7.95 and not delivering on time 3 days later is not good enough, your charging customers yet your not delivering on time. Why is this company continuing to get away with it.”

Helpful Report

Posted 4 years ago

“Castle Brom Store - very unhappy with the customer service and communication between customer and employee. Very rude with a lack of communication skills and appeared to be incompetent of fulfilling their job role. Very unhappy with the overall service and will not be shopping with that store again.”

Helpful Report

Posted 4 years ago

“Had 2 wardrobes delivered which took 2… Had 2 wardrobes delivered which took 2 weeks ,received them opened everything up and no fittings at all . Now got 2 wardrobes i cant put up, waited on hold for 2 and a half hours and still cant get through, you need to send me these fittings ASAP ore refund me my money. Order Number - W9171337”

Helpful Report

Posted 4 years ago

“Customer service do not answer phones I have tried for over a week to speak to somone being on the line for 50 minutes and still no one picking up been in shop to complain got told must ring the customer care line tried ringing head office to have the phone put down on me Working in retail for all my working life this is the worst company I have dealt with when I eventually get my order sorted I will never deal with them again Quick enough to take money out my bank though”

Helpful Report

Posted 4 years ago

“Only one of two chairs delivered 4 weeks ago, told the other would follow ‘within a couple of days‘. 3 weeks later still waiting. I didn’t even like the chair so wanted to return and cancel the remaining item. Spend over 40 minutes trying to contact Customer Services on the phone before giving up. Went to the store to get a refund on the chair and to cancel the remaining item. They said they couldn’t because the order was incomplete and suggested contacting Customer Services. That’s a joke, and they confirmed customers were having difficulty doing so. A few days ago saw a chat feature. Lengthy chat explaining my issue and questioning The Range’s lack of pro activity given my order now 4 weeks outstanding. Was told they don’t track orders like this, that the customer must contact Customer Service to follow up. I won’t repeat what I said about their so-called customer services! I was told they would contact the supplier about my remaining chair and, if I hadn’t heard back within 24 hours, to call back. What! Me call them back? Yes, I heard right. They don’t follow up. Again, it’s customer responsibility. So here I am - again - unable to contact Customer Services on the phone, and, mysteriously, the chat option is no longer available. What a total shambles. The Range is an absolute disgrace.”

Helpful Report

Posted 4 years ago

“Can not deliver correct item x 2 packaging in a state and damaged unable to speak to customer service or get a reply to an email! Have asked for money back if and when received will go elsewhere! Not a good way to conduct business.”

The Range 1 star review on 18th June 2020

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,082 reviews