The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,133 Reviews

9 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,133 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Range made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery did not arrive as scheduled. No communication, so a day lost waiting for goods thar never turned up. Needed to re-schedule delivery as away from property for a week. Very difficult to contact customer services. No one answering phone enquiries. After more than an hour waiting for live chat, I was assured the supplier would be contacted and informed and the item would not be left on my drive, in my absence. This morning, the item totalling £399.99, was delivered and unloaded on my drive. Due to the vigilance of a kind neighbour, the item was then moved to a safe place. Had it not been for this person I cannot be sure my item would still be in situ on my return. Shoddy communication, misleading customer service advice. All that I sought to avoid, for peace of mind whilst away, came to fruition. I understand these are challenging times but someone needs to take control and co ordinate a better response. This is not an acceptable way to treat customers. First and only time I shall buy online from this company.”

Helpful Report

Posted 4 years ago

“I recently visited your Stevenage branch for the first time and was absolutely disgusted at the attitude of one of your staff. She was standing by the queue I was in waiting to pay for my purchases when I was called over. I wanted to confirm this was o.k. because of the Social Distancing rules so I asked if it was okay to go over and pay. She replied “ Well you were called over weren’t you? I was quite taken aback by her response and quite upset. Because of this experience I have decided not to visit your store again.”

Helpful Report

Posted 4 years ago

“ALWAYS CHECK YOUR RECEIPT – THEY OVER CHARGE Today (20/07/2020) I was shopping at The Range Store -DURHAM. After collecting goods to purchase and paying, it seemed too much for my calculations – guess what - I had been overcharged for each purchase. After waiting over 20 minutes for everything to be checked I came away disgusted and annoyed at the service. I asked for a full refund and will NEVER EVER SHOP THERE AGAIN. I had the proof on my mobile which I gathered before they had a chance to change it. This showed the prices displayed, opposed to what they were trying the charge me, (isn't this against the law) The MANAGERESS is the most obnoxious person I have ever come across and if these are the sort of people you employ, someone needs to go back to the drawing board and start again. I feel sorry for the employees who have to deal with customer complaints with a MANAGERESS like this. I TRIED TO RING THE STORE TWICE TODAY TO GET THE NAME OF THE MANAGERESS – IT JUST RANG OFF ON BOTH OCCASIONS. I ALSO TRIED THEIR HEAD OFFICE AND WAS DISCONNECTED - let's wait and see if someone gets in touch (I very much doubt it - they can't even answer the telephone).”

Helpful Report

Posted 4 years ago

“Trying to return a faulty product! Was on hold for 1 hour, finally spoke to someone who was trying to assist me, they put me on hold and line cut off. Spent another 52 minutes on hold on live chat, to be then cut off! Tried to return to store (half an hour away) system was down & couldn’t do it! Appalling customer service, will never order off The Range again!”

Helpful Report

Posted 4 years ago

“Useless customer service!!! Complete ignorants, don’t help or resolve issues whatsoever and when you are finally fed up and want to cancel the order they blank it and send anyway!!! Avoid!!!!”

Helpful Report

Posted 4 years ago

“Unable to contact by phone (hanging on for nearly an hour) emails are being ignored and after a very long wait for live chat I got cut off! Poor customer service”

Helpful Report

Posted 4 years ago

“Ordered a outside storage unit on line,contacted by Xpd courier to say my order would be with me soon and I could track it on line ( you can only track it to an unknown depot)I had been given 6.7.20 for delivery by the range,never turned up tried to contact courier (you cant)you have to contact supplier,tried to contact the range twice,waited over 1 hour both times,an auto voice said that you have to wait 7 days before they will look into it,waited 7 days got on line to chat,they said I had now to wait another 3 days for them to investigate and they would get back to me, (they never did)got back on line Lydia said it was lost,tried to get me a replacement but none in stock,said I could get a refund and as a good will gesture she would also refund me the 9.95 delivery cost as well,what a cheek as i paid that not the range,also i said what about some compensation,she said no,i said i wanted to make a complaint,she said it was only her that I could deal with (rubbish) i demanded that she pass my complaint to management,she said that she cant as it can only go as far as her (so it looks like staff are quite happy to lie as well)was also told it could take 3-5 working days to get a refund.The range is not a good company to deal with,thecourier the range use (Xpd)are one of the worst as per trust pilot,I think the range should change courier ASAP.”

Helpful Report

Posted 4 years ago

“Dreadful online service. Had to cancel my order in the end as it failed to arrive. Then to add insult to injury they have not refunded the delivery fee. Appalling customer service - don’t answer the phon, don’t reply to emails, chat help takes hours to get on then cuts you off. I cannot stress how bad The Range online service is. BEWARE - DO NOT ORDER FROM THE RANGE ONLINE!!”

Helpful Report

Posted 4 years ago

“Ordered and paid for item on line and had confirmed delivery date scheduled for 11th June. Nothing arrived but told to wait 7 days via their voice mail message system. After that impossible to get through on telephone. Eventually got through on their online chat system (twice) and on both occasions told I would get delivery update within 48hours but didn’t. Contacted them again to cancel the order and get money refunded but told they have to get hold of their supplier first to verify non delivery and this would take 3-5 days. I said that on two previous occasions didn’t get a reply and said why should I wait for them to get hold of their supplier- my contract of purchase is with the Range. They said this was their procedure. Anyway after 7 days still didn’t get any response and so raised a formal complaint via their order escalations department and guess what, after 7 days still haven’t even received an acknowledgement. Appalling customer service. My advice DO NOT USE this company.”

Helpful Report

Posted 4 years ago

“Hi, Few days ago we went to local Range and liked one of their sofas. Ordered online on the same day it has just been delivered today - quickly, efficiently, undamaged. I have to say that I was really concerned after reading all these negative reviews however my experience is completely different. We have been notified about delivery date and received phone call shortly before delivery so all good. Happy customer :)”

The Range 5 star review on 17th July 2020

Helpful Report

Posted 4 years ago

“I ORDERED & PAID FOR A LOMBARDYGULLWING OFFICE CHAIR ON LINE ON THE 16TH JUNE - I AM STILL WAITING FOR IT, AFTER 30 DAYS! HAVE FOUND IT IMPOSSIBLE TO COMMUNICATE WITH THEM BY PHONE AND EMAIL. ADVICE WOULD BE USEFUL! ORDER NUMBER”

Helpful Report

Posted 4 years ago

“The customer service of this firm for on line purchases is DIABOLICAL! AVOID AT ALL COSTS! I got sold a set of faulty drawers for £120. Despite numerous calls and webchats, no refund. If there's a problem you will not get your money back. DISGUSTING SERVICE!! I CANNOT SAY THIS ENOUGH. AVOID THIS FIRM.”

Helpful Report

Posted 4 years ago

“Consistent poor customer service. I spent a lot there tonight for the first time as normally items i want are out of stock. I will never be back. In these troublesome times retail companies should excel to keep customers coming back.”

Helpful Report

Posted 4 years ago

“Truly awful. 12 months warranty expired at the heart of lockdown. Their website asked customers to be understanding that deliveries wil take longer than usual and customer service numbers are much reduced. We were unable to get through to anyone in under an hour kn 4 occasions, sent and email and got a response saying their inbox had maxed out. Waited for travel restrictions to be eased, went into store and was told to go back to the phone and chat service. Another few days of waiting for over an hour each time, finally was told 12 months is fixed and not their fault I couldnt travel to store or get through to them. Customer service reafing from a script and unable to use common sense. Will never shop there again- avoid- homebargains have classier staff.”

Helpful Report

Posted 4 years ago

“If there was a minus that’s what I would give! I was in the store today and my gift card wouldn’t work, the shift supervisor was rude and very unhelpful! turns out they’re having problems with their gift cards but no sign to let customers know! I was spoken to like ***** today and I will Never be back in the shop!!! I want cash for my un-usable gift card!!!!”

Helpful Report

Posted 4 years ago

“Hi, if I could give a minus star I would. I haven’t received my order yet, now over a week late. I have tried their live chat, started off being told there was a ten minute wait, I was number 130 in the queue, after over 30 minutes I give up. Same with the telephone call. You cannot even email them as their box is full and the emailed undeliverable. But they did manage to take my money on day 1, that didn’t seem to be a problem. Please shop elsewhere until they get their act together.”

Helpful Report

Posted 4 years ago

“Had a chest of drawers delivered badly smashed probably due to a large fall during transport. The delivery team could not get away quick enough. Spent hours trying to contact the Range, telephone line is not operational so don't try, on line chat took 5.5 hours over 2 days and was told it would take 4 weeks to pick it up with no date for replacement. Had not removed all packaging before agreeing to keep it and try to repair it receiving a 30% discount rather than wait. When packaging was removed realised that the unit was completely broken with no comeback. I will not buy from these again.”

Helpful Report

Posted 4 years ago

“deserve 0 stars but can not leave 0 stars. Terrible Customer service paid £200 for a bed and £20 delivery and it was damaged and fabric ripped. can not get hold of customer services spent hours trying!!!!!!! good job my mum works for trading standards after reading all these AWFUL reviews she's very keen to investigate the range!!!!!! they are complete abs utter rip off merchants with the worst customer service i have ever seen!!!!!!”

Helpful Report

Posted 4 years ago

“0 star more like sent the wrong drawers contacted them next day still waiting for collection and credit told we were getting credit last monday spoke to kerry today and said its not been processed and have to wait 10 days for collection 14 days more for refund making a total19 days This is after a number of live chats waiting hours to get through. Really not impressed especially when Kerry hung up. We sent photos of the drawers that where sent and the dressing table we already have in the same collection which are two entirely different colours and they tried to tell us that they looked the same to them well if that is the case they need to go to Specsavers.”

Helpful Report

Posted 4 years ago

“Terrible will not online shop again. Ordered stock items, only to receive a email on the date that was given to deliver out of stock. Why say you had the stock. This was the whole reason I shopped! Disappointed I. Your terrible service. I want to cancel my order que status 78 you have 10 minutes to wait. I been waiting 25 minutes already. Disconnected that! You have given me today’s date as delivery and it’s coming up to 5pm. Don’t bother to online shop. It’s a shambles!”

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,133 reviews