Thomas Cook Reviews

Name: Thomas Cook
Rating: 1.59

1.6 Rating 128 Reviews

13 %

of reviewers recommend Thomas Cook

Company Reviews

Questions

Metrics

1.6

Based on 128 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Thomas Cook made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very rude behaviour of Thomas Cook. Please teach your serviceman how to speak. Very bad experience at vedic village.”

Helpful Report

Posted 6 months ago

“Behavior is very very bad”

Helpful Report

Posted 6 months ago

“If you have no interest in the money that you have earned, book your trip from Thomas Cook. They are bunch of thieves, owning a company to loot your hard earned money”

Helpful Report

Posted 6 months ago

“Very bad experience with Thomas cook.Pls never go with them .Recently we have gone to Singapore and malaysia. For both the countries they have charged 2.9 lacs almost gone upto 3 I can say.We I got very bad hotel stay they said it is 4th star but the rooms are conjusted nd asked they Saif for your package we will get this type of Hotels.When I calculated total package is not worth..And I will never in my life will suggest Thomas cook again to someone.We are very unhappy with them.Our total money is gone like water.Wasted all my time.”

Helpful Report

Posted 6 months ago

“the seats are uncomfortable and the legging rooms ok but its an ok airline”

Helpful Report

Posted 6 months ago

“If only I had checked the reviews first. Absolutely useless travel agent. Take your money then you get to speak to a robot! Their app doesn’t work - I’m travelling in 2 days and haven’t been given any documentation. Apparently there is a fault which they will fix in 2 weeks 🤬. Never again!!”

Helpful Report

Posted 7 months ago

“I have dealt with a gentleman called Philip over the last two days on the booking line. With his help and advice I have managed to book a holiday to Turkey. ☀️🏖️😁”

Helpful Report

Posted 7 months ago

“I will never book with Thomas Cook again. Paid them £3k for a holiday to a specific hotel in Rhodes. The hotel parent company went bust, but the hotel didn’t. Thomas Cook would not book me into the hotel I wanted despite my friends booking it through another company. They tried to send me to a different hotel away from my friends. So I rebooked with a different provider to get the hotel I wanted. Thomas cook charged me to cancel despite them being the ones who didn’t provide the holiday I had paid them for!”

Helpful Report

Posted 7 months ago

“I paid 85000 for my Kashmir trip, but the sight seeing places are not great.why do I have to pay to see the broken temples . And they did not tell us about some places being closed based on the season. I feel they charge way too much , but not great locations to see. I’m very disappointed.”

Helpful Report

Posted 7 months ago

“The most worst experience of mine in an international trip ever is from this thomas cook”

Thomas Cook 1 star review on 12th June 2024

Helpful Report

Posted 7 months ago

“Until u book the trip with them they are in a hurry ..keep on contacting you until u book ...Later they just forget we have to follow up our trip ..char dham yatra ..very bad experience they have outsourced to tumby helicopters ..initially bad experience of not allowing to take our laggage bags of telling total weight is more ...when we have sent our weights at booking and we follow all the aviation rules then it is their look out to make the groups of the required weight ..on top of that to get the bags by road the demand us to pay 12000 extra ..well planned idea to extract money ..no coordination between the tour manager / tumby aviation ..each time we have to enquire the timing of arrival and departure ..no information given about the delays. We keep waiting for them ..and after we contact them they tell delay in helicopter becos of weather / technical problems . Thomas cook promised breakfast lunch dinner ..2 days we didnot get lunch...”

Helpful Report

Posted 7 months ago

“I used Thomas Cook for online forex cash. I made online payment fir my daughters travel. Total fraudsters! Ms Jagruti tricked me by saying that my money will be refunded and that my daughter need to make the payment again. We did all that and now they are refusing to refund!!! No coordination, bad employees, total fraudsters!!!! Beware and dont use them ever!!! I am going to go all out and catch them!!!”

Helpful Report

Posted 7 months ago

“Dealing with Thomas cook omg! Good luck! They suppose get back to me and they never did. I booked a holiday with them and I have a problem they told me to call a hotel I have and they said I need to deal with Thomas cook as I booked with them! Thomas cook people should know this!! And the robot chat is so enjoying! I am so sorry I wasted my time with Thomas cook. Never again!”

Helpful Report

Posted 8 months ago

“We had been to Bali recently. We booked for 5 star hotels. But the rooms doesn't have A/C or fan also. Centralised A/c has been provided which was not cool at all. By paying so much amount, we have been cheated by Thomas cook persons from Mumbai. Even there is no bucket or mug in the bathrooms. Very worst. My son who is a doctor in AIIMS, Delhi already made a complaint on the behaviour of Thomas cook persons. It is requested anyone not to book in Thomas cook.”

Helpful Report

Posted 8 months ago

“Unfortunately you not tick one star you can't write so that i am selecting one star Don't Go any where with Thomas cook.”

Helpful Report

Posted 8 months ago

“The guy at the counter does not know how to treat anyone, he even does not know of how to answer a simple question. Sad had to cancel my transaction due to rude nature of the staff member. Question asked was very simple how much is 1000 QAR in USD.”

Helpful Report

Posted 9 months ago

“Booked a trip to Marrakech with TC. The flights were with Ryanair so I was informed I'd have to check in myself on line. That's fine...but when I tried to it was impossible! TC give you a code...it didn't work. After hours if stress trying to get through to a real person I was told that Thomas Cook makeup and email address for you so you can then book in on line with the code. The problem is nobody tells you that!! It's a crazy system. I had to lie and say I was already on holiday and in difficulty to get to speak to a person. I'll never book with them again.”

Helpful Report

Posted 9 months ago

“This is to draw the attention of all to the unethical and illogical dealing with me and my wife by Thomas Cook India. I have written this so that customers who may plan to book with TC, do so with due information. My wife and I, both senior citizens, approached Thomas Cook (TC) for a tour of Switzerland in August 2023 shown on their App. The total amount indicated was paid and all documents were given to them. We also appeared for the visa interview. In July 2023, we were informed on phone by TC that the trip has been cancelled from their end. No reason for cancellation of the tour was given. Even 10 days before the cancellation, TC sent us for visa interview perhaps knowing fully well that the tour will be cancelled. Our passports with visa stamping were returned to us. Subsequently against our request for refund, TC refunded about Rs 64000/- less than total amount paid. We demanded refund of the full amount as the trip was cancelled by TC on their own (only 14 days before departure) and we cannot be expected to pay for any services which are of no use to us and also not availed of by us due to this cancellation. All such expenses must be borne by TC themselves. Further, we had to incur expenses by way of wrong advice by TC for redemption of Fixed Deposit, travelling a number of times to TC office and Visa interview centre. In addition, the harassment caused by cancellation and inordinate delay even in partial refunds project a dismal picture of TC. After considerable delay and raising the matter with the highest authority in TC, they wrote that the deductions were towards TCS, Visa charges, Insurance, Telegraphic transfer (!) and gateway link charges (!) and that Insurance and Telegraphic transfer charges would be refunded through credit note valid for 6 months (!) (that is arm twisting for booking another trip and perhaps lose more money). Then they wrote that they will refund a paltry amount of about Rs 16000/- as goodwill gesture and wanted a blank cheque of my account. When I pointed out that they can easily process the refund based on the data using which they had processed partial refund earlier, they still insisted on Account Holder Name, Mode of payment, Bank Name, Bank Account No., IFSC Code, Branch State, which I have refused to give them. It appears that TC is trying to collect more information about my account for unknown reasons. Till date no further refund has been processed. Under reviews regarding TC, more similar incidents have been reported.”

Helpful Report

Posted 9 months ago

“Best service and polite staff. Wld like to mention Kashish Soni for excellent customer service and quick resolution .Keep the good work.”

Helpful Report

Posted 9 months ago

“Worst travel agency experience I've ever had, I highly suggest you stay well clear. We booked an all-inclusive trip online from their website and everything went wrong from the start. Firstly, they added the wrong return flight date. We specifically requested a 7 day stay, yet the invoice we received had a return flight for the next day at 1:30am in the morning. This is a small disaster for us with a baby and a 6 year old, who needs to be back in school the next day. Second, there was only one luggage included for the return inbound trip for the whole family, when the online booking details specifically stated there was one "return" check-in back included for each passenger. Not only did Thomas Cook refuse to assist us with any form of compensation (the total extra to make the changes was over £500), they outright refused to speak to us on the phone or to accommodate our request to speak with a manager. This company will only provide support via online chat for existing bookings, which they obviously do to hide from assuming any responsibility for their mistakes. What kind of travel company does not provide phone support for their customers?? Not only is this completely unprofessional, it ends up wasting hours of the customer's time to wait for a live chat response. To top it off, they didn't even get the names right on our invoice confirmation, so we had to get on yet another chat conversation (it took the next day to respond) to have the booking corrected. Never again with this agency!”

Helpful Report

Posted 9 months ago

Thomas Cook is rated 1.6 based on 128 reviews