Thompson Cigar Reviews

1.3 Rating 280 Reviews

6 %

of reviewers recommend Thompson Cigar

Company Reviews

Questions

Metrics

1.3

Based on 280 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Thompson Cigar take to deliver?

Helpful Report

(1 week ago)

Thompson Cigar normally delivers over 7 Days.

Helpful Report

(1 week ago)

50.00%

Industry Average

“ Paid for and confirmed overnight delivery. ”

- Jeff Nicholas

“ Placed an order for my dad's retirement celebration. After the delivery date passed with no updates, I finally contacted their customer support chat and they said they were holding the order until I called them to verify my information. I asked what information they needed and he couldn't tell me unless I called them. I just had them cancel my order. Not worth the headache of dealing with them. ”

- Alex

“ Watch out for scam they enroll you in this total value scam. You dont see it coming. Its 14.95 a month and they just take it out of your checking account. This could cause a multitude of problems like NSF checks. Dont go on website please go somewhere else. By the way first delivery was great. Second never happened. Ruin your week or month and order from Thomson cigars. ”

- Anonymous

Thompson Cigar Reviews

Delivery - Average