Thompson Cigar Reviews

1.3 Rating 284 Reviews

6 %

of reviewers recommend Thompson Cigar

Company Reviews

Questions

Metrics

1.3

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Thompson Cigar deliver?

Helpful Report

(1 month ago)

Thompson Cigar delivers items by Postal Service and Courier.

Helpful Report

(1 month ago)

50.00%

Industry Average

“ Ordered cigars and they do not do refunds so they will keep my money for 4 months b4 availability of the cigar or refund ? Idk Buy elsewhere don't trust these people Overseas they'll promis you everything but no delivery. ”

- Anonymous

“ After waiting over an hour they promised to expedite delivery and said I would receive on time. ”

- Anonymous

“ Great selection but the worst service ever. It’s a nightmare with age verification and time of delivery even if you pay for a two day delivery, you will still be calling after 7 days trying to get your order in. I had to send a picture of my driver license 3 times and still wasn’t able to get my order processed. Time to go to cigars online.com ”

- Raul Ramirez

Thompson Cigar Reviews

Delivery - Average