Thompson Cigar Reviews

1.3 Rating 280 Reviews

6 %

of reviewers recommend Thompson Cigar

Company Reviews

Questions

Metrics

1.3

Based on 280 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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Does Thompson Cigar deliver on time?

Helpful Report

(1 week ago)

Greater than 30% of reviewers feedback is Thompson Cigar normally delivers on time.

Helpful Report

(1 week ago)

50.00%

Industry Average

“ Have used 15 years. Placed usual $200 order on May 28 and paid extra for 3-5 day delivery. Called them 10 days later asking where is the order. They told me it was held up due to an AR from 2019. Asked them how can this be? You have my CC on file and I approve the amount you tell me. Got no where, and asked for a manager. Same results. Already placed a $200 order with JR cigars. Good by Thompson. You lost a long time customer. ”

- Anonymous

Thompson Cigar Reviews

Delivery - Average