Timpson Reviews

Name: Timpson
Rating: 2.57

2.6 Rating 287 Reviews

38 %

of reviewers recommend Timpson

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2.6

Based on 287 reviews

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Timpson 1 star review on 19th November 2024

Anonymous

Anonymous // 01/01/2019

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“Been use Timpson Edgbaston Morrison dry cleaning few years. couple times hard gelatinous mark been found on cloth after wash. i am not a fussy person and never go back to question them what is it until couple weeks ago my jumper been found a big hole on it after wash. report on line next day and been told need to speak to the shop manager. bring in the jumper and she first respond is: that won't be cause by us, not even apologize. then they went through their own investigate report. result is the damage can be caused by a sharp object but because no other cloth in the cleaning load had no damage so it is not possible for this one ??? how about by staff negligence on my jumpers only? the report result is by insect damage like larvae of the clothes moth. which is ridicules. i have been sent in 5 clothes to wash and only this been insect damage? i have hundreds cloth hang together in same wardrobe and never had any mark of insect on any of them. only because you can't find the reason so insect damage by customer will be the easiest way to explain and no responsibility on your side? the damage is so obviously cause by a sharp object and the store still use majority wired hunger with a sharp head. the cloth has been checked one by one on counter when receive. on return no one check with you on counter and all been put in a requested non-transparent bag. it is a valuable pure cashmere jumper and new only 1 year from purchase. i will tell everyone i know to avoid us Timpson dry wash and will never go back again.”

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Posted 1 year ago

“Visited Timpsons at Tesco Havant. Very friendly chap. Good customer service. Even gave me £5 off as it was my birthday.”

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Posted 1 year ago

“Awesome service from Gianluca at Dover Tesco , very professional throughout my phone repair . Thanks you”

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Posted 1 year ago

“Sunny in Beaconsfield did a great job replacing the heels of my Timberland shoes and in quick time. He replaced a watch battery too. Top marks!”

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Posted 1 year ago

“I made the mistake of buying two Timpson's watch battery lifetime guarantees. Both guarantees cost just under £25 each. One watch I bought the guarantee for was old and turned out to have a fault and the other watch also has a fault so neither watch can be used. The moral of the story is beware of buying this guarantee if your watch is not going to last long enough to get your money's worth out of the guarantee.”

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Posted 1 year ago

“took my sketchers trainers into shop wanted my insoles stuck back in was told didnt have any glue to stick them and man wasn,t interested have since stuck them with gorrilla glue so very poor service . Shop was outside Tesco in Sudbury Suffolk.”

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Posted 1 year ago

“Was in timpson store at Asda Toryglen to get a few pictures printed. Being a woman of a certain age I did not know where to start. The sales guy David was so helpfull and talked me through everything. He had it done in minutes for me. Thankyou David. Excellent customer service.”

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Posted 1 year ago

“Charged £34 for a standard door key. Truly awful retailer and customer service. Please go anywhere else.”

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Posted 1 year ago

“Charged me 9 pounds for a standard garage door 🔑 should be more like 4 pounds. Rip off !!! Won't ever return.”

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Posted 1 year ago

“asdfasdff asdfasdff asdfasdff asdfasdff asdfasdff asdfasdff”

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Posted 1 year ago

“Went to Timpsons at Bishops Stortford served by Bav . Excellent customer service gave me a run down of history of Timpsons . Good employee”

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Posted 1 year ago

“Gary at Asda in Bedminster has been so accommodating top marks .”

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Posted 1 year ago

“quoted £94.00 for a £15.00 battery for a watch”

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Posted 1 year ago

“Visited the Timpson in Tesco Ystrad Mynach & the gentleman was so helpful & sorted out the zips on my daughter’s 2 bags whilst I did my shopping. Timpson’s staff are always so accommodating & always prepared to try & sort out any issue”

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Posted 1 year ago

“If you have a complaint about being treated rudely by Timpsons staff, don't bother to even try to complain. They don't want to know. They'll just keep passing the buck and then turn it round on you. It is the most disgusting company as regards customer service you will ever encounter. They do not give a damn.”

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Posted 1 year ago

“Again, like many others I got ripped off by Timpsons in Bristol Clifton down. I was quoted £25.00 for phone battery and was charged £50.00. I was rudley told that they saw the wrong price at the time and that no one wants to do old phones like mine and that I was lucky they did it for me. Ripped off and humiliated. Rip off & rude staff. Never again”

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Posted 1 year ago

“This company seems to be experts in employing the most rude staff I've ever encountered and when you try to make a complaint to head office so called customer services they do nothing but fob you off & treat you like you are the wrong doer. They don't want to know. Total disgrace. Avoid at all costs.”

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Posted 1 year ago

“The clown in queensferry branch what an ars..ole £40 for a key that doesn't work to be told that's the luck of the draw sometimes they work sometimes they don't. Proper kn.b”

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Posted 1 year ago

“Went in to ask about New battery in cheap old watch and they said it would be £30... I left and checked online. The batteries are about £1 each. Absolute rip off. Glad I walked out”

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Posted 1 year ago

“I went in to have a leather watchstraps for my husband's Omega watch. Adam at the Lichfield branch served me, he was very helpful. I give him top marks.”

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Posted 1 year ago

Timpson is rated 2.6 based on 287 reviews