Name: Timpson
Rating: 2.55

“Timpson @Clowne, Chesterfield produced an appalling job of my tailored jacket for work, the pressing must have been undertaken by an apprentice learning the trade. I had to re - steam & re press the jacket once I had it home. I will not be taking any jackets to this branch again. They are fine with less important items, such as duvets.”

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Posted 7 months ago

“I was charged £10 for a 2min job taking 2 links out of my watch strap what a rip off won't be going there again”

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Posted 9 months ago

“Absolutely rip off merchants. 2 minutes to punch and replace 2 pins to shorten a watch strap. For this they charmed £10.95. No list of costs in the shop. Wil not be using them for any service at all.”

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Posted 9 months ago

“Significantly overcharged andTimpsons refuse to reply to me. Staff in store refused to talk to me so had to wrote off the overcharge”

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Posted 9 months ago

“Just been to have the battery in my watch replaced at the Irvine branch. I have had the lifetime replacement service since 30/7/2018 and had my battery changed 4 times. Not usual guy on today and was refused service because the Case No on the card wasn't on the watch back. It has been accepted previously. I have to wait till usual guy comes back from holiday to get my watch going.”

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Posted 9 months ago

“Over inflated prices at £96 for 4 batteries it’s a rip off!”

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Posted 9 months ago

“Was in Basildon yesterday the service membership while the normal gentleman who is excellent is away is disastrous! Not only that I had a young lad yesterday who quoted me £5 for a stud to be replaced on a piece of leather couldn’t be bothered to do it as it was time to go home as he overpriced me he told me to go to another store I travelled all the way to Pitsea in Tesco’s in Essex to be greeted by him again and he wouldn’t let me talk to any of the other members of staff and this time quoted me £7.50 for the same item couldn’t do any other things I asked him to do seem to make problem with it as he didn’t really want to serve me for some reason he didn’t really care. I’m absolutely disgusted with the service that I was given by this young lad who obviously has got no customer service experience how to deal with people and enquiries can’t give proper quotations prices then you shouldn’t give one at all the other two men just stood by and didn’t get involved, which I found , absolutely pathetic for a business and he was quite happy for me to go and make a complaint .”

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Posted 9 months ago

“I asked Timpson to glue the sole of my sandals back together where it came apart. My first day on my holiday the sole already came apart and it was because Timpson hardly applied any glue to it.”

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Posted 10 months ago

“I would never resole or re-heel a pair of shoes with this company. If Gary the sales representative is the face of Timpson’s it will be bankrupt very soon. I left a beige shoe to be resoled, the finish was terrible and all this Gary person can say in his condescending and curt tone “ I didn’t do the work”. I asked if the sole could be tided up, he did this reluctantly. He gave me back the shoe, worst than before, as he sprayed some lacquer/polish on the shoes that made the ill-marched resole look worst. Gary needs training in customer service, he is rude and quite frankly did not give a s***. I would score zero if possible, next time I will just replace the shoe than use Timpson, a shoe repair shop with no concept of repairing shoes in the 21st century.”

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Posted 11 months ago

“Took my watch to change the battery at the Uppingham (Rutland) branch. The watch worked perfectly until then, but Timpson told me it was broken. I was charged £225 for the repair. I could not prove it, but I know they broke it when replacing the battery. I have since found someone in exactly the same situation (and exactly the same £225 bill to fix what was not broken before going to the store).”

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Posted 11 months ago

“avoid at all costs if you have something delicate or expensive took my MOB dress to them (cost£825) paid specialist clean £44 came back ruined . except no responsibility for the damage even the manager of Timpson. shop could not believe their head of customer services did nothing.”

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Posted 1 year ago

“Had 3 new keys cut for the front door, none of them fit. The blank keys they use must be poor quality or the key cutting machine must need calibration.”

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Posted 1 year ago

“Fulham Broaway Timpson's shut 15 mins early, the shopkeeper said you have had all day to come here which wasn't the case. Timpson's Goucester Rd didn't have right size strap. V annoying. I walked for 20 mins aswell.”

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Posted 1 year ago

“Do not use for watch battery replacements! I have now used 2 Timpson outlets at Sainsbury's Mansfield and also Tesco Mansfield. I have now had 5 battery replacements in just over 1 year! When I queried this they said it's pot luck if the battery works, can work for 12 months or can last 2 weeks. He shook his container with all the little batteries in and blamed the Ukraine crisis and also blamed the quality on saving the planet!! Timpsons need to stop ripping off its customers and start giving a quality service. Paid £45 for a lifetime battery - daylight robbery and trading standards need to investigate”

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Posted 1 year ago

“Absolutely awful experience with Timpson. I took an item to be cleaned, and when it was returned, it was permanently marked - they blamed me for getting it dirty in the first place. There is no empathy, customer service or any attempt to look after the customer. The escalation process is bizarre. I have spent months seeking a simple gesture of goodwill from them and a bit of human kindness. In-store, to be fair, they were very sympathetic and wanted to compensate me but could not and had to pass to HQ. Woe betide that happens to you because no shred of humanity or kindness is left there. You get stonewalled, and it quickly snowballs into a giant mountain of pain and worry. I have never been to small claims court, but Timpson HQ provides this option as the only way to escalate. I then sat in a hearing and listened to the Timpson person lie and lie and lie. It was at that point I knew I was never going to win. For Timpson it is never going to be about the customer. Simply THE WORST and most terrifying customer experience strategy I have ever come across. What sort of company nowadays encourages customers to seek legal advice from the first interaction and goads to 'see them in Court'? Why, why would any decent company or person want to do that? I categorically state that neither my family nor friends will ever use any of their branches again. I tell everyone about my bad experience story and encourage them to take their business elsewhere. It was just the most abysmal and iniquitous encounter I have ever had, and I will regret ever choosing their service and entrusting them with my dry-cleaning.”

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Posted 1 year ago

“The guy running the Timpsons at Sainsburys in Matlock, Cawdor way, is an absolute conman!! DO NOT get any work done here. I recently bought a new car transponder switch blade key fob off him. It turns out that the switch blade part of the key is made from the most brittle metal made by man; I caught the key with my trouser leg getting in the car, and rather than it bend, it snapped right off. After literally 3 months of use. So, I return it for repair, and the bearded conman says that I need to have the whole transponder key fob stripped down too, and that I’ll need a brand new complete key fob - for £50!!! Incensed, but in a tight position as my car won’t start and I’m stranded, I agree. He even offers to “throw in a free spare battery” for me. I return to pick up the key, and first off: no spare battery. He says “I’ve even put a NEW battery in for you” - like he’s done me some sort of favour. I should bloody hope there’s a new battery in there, seeing as you’ve just shafted me for £50 and a “new” transponder, but NO SPARE battery. So, I drive home as it’s now getting dark, and in the bright light of my kitchen I can see that he literally GAVE ME BACK MY OLD KEY FOB but with a new switch blade ignition key in it!! He just changed out the mechanical key, and SOLD MY OWN KEY FOB BACK TO ME, for £50!!! I know this because I deliberately rubbed off some of the plastic lacquer to make sure that I’d actually be getting a new fob, but this degenerate wasn’t eagle eyed enough to spot it, and dishonest enough to try his luck. I did wonder why he was unable to look me in the eye when taking payment, and handing me back my receipt, as well as my old broken key in a bag, whilst not once breaking eye contact with the floor. The rat. This guy is the absolute worst example of a conman tradesman. I will be making a formal complaint to Timpsons head office; and will push as hard as I can to have him fired. This isn’t poor customer service, this is outright FRAUD! And a stain on the once great English institution of Timpsons. I’m absolutely furious.”

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Posted 1 year ago

“My wife was refused a replacement battery under the supposed 'Lifetime Guarantee' despite having the card and relevant watch! What a con. Rip off Britain at it's finest. The moral of the tale: Don't trust Simpsons. Poor.”

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Posted 1 year ago

“Absolutely awful experience with Timpson. I took an item to be cleaned, and when it was returned, it was permanently marked - they blamed me for getting it dirty in the first place. There is no empathy, customer service or any attempt to look after the customer. I have spent months and months seeking a simple gesture of goodwill from them and a bit of human kindness. In-store, to be fair, we were very sympathetic and wanted to compensate me but cannot and have to pass to HQ - woe betide that happens to you because there isn't a shred of humanity left there. You get stonewalled, and it quickly snowballs into a giant mountain of pain and worry. Simply THE WORST and most terrifying customer experience strategy I have ever come across, and I categorically state that neither my family nor friends will ever use any of their branches again. I tell everyone about my bad experience story and encourage them to do the same. It was just the most abysmal and iniquitous encounter I have ever had, and I will regret ever choosing their service and entrusting them with my dry cleaning.”

Helpful Report

Posted 1 year ago

“I put my watch in for repair at airdrie branch i was told it would take 3weeks plus 45 pounds to repair .i recived atext telling my watch was ready went in to shop to pick it up and pay 45 pounds but watch was not there sales staff was very abroupt i have now been told it will cost 70 pounds to repair iwould advise any one to not use timpsons for any repair on there watches as there service is poor i have now ask for watch back not repaired and i look for another watch repaier not good oncoustomer service iwould not use timpons again poor”

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Posted 1 year ago

“As Ex employee this lot caused me to have a breakdown whilst off sick with stress started disaplinary procedures never forgotten them nor will forgive also know of someone on the dry cleaning side same thing happend to them most stores no running water breaks highly discouraged no toilets in most stores overpriced items if your face fits or you grovel you'll be OK if not your done for! as for being part of the family omg highly delusional on their part all about ripping the last penny from the poor misguided people who are daft enough to pass through thier doors AVOID”

Helpful Report

Posted 1 year ago

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