TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,728 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,728 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The tour radar is very slow to reply to messages. Otherwise the booking process is OK.”

Helpful Report

Posted 6 years ago

Hello Sonu, Thank you for taking the time to offer your feedback. We've already been in touch in order to address your requests and look forward to offering you an improved experience in the future. Kind Regards, The TourRadar Team

Posted 6 years ago

“I’m still waiting (24 hours) for answers to questions I asked after receiving my voucher. I hope I will hear soon since I need answers to plan properly.”

Helpful Report

Posted 6 years ago

Hello there! Your trip is just around the corner and we can understand you're eager to finalise your travel plans! You've selected a great tour, operated by a local tour operator in Europe. Due to the time difference, they will be replying to your questions during your evening tonight, when their offices open. Have a great trip and thanks for your feedback! The TourRadar Team

Posted 6 years ago

“It is nice to be able to browse lots of different types of tours and to see what is supposed to be their availability (but apparently is, in reality, only an imagined availability) at the same time. It does help with the comparisons, and it is also nice that TourRadar appears to process the funds in USD.”

Helpful Report

Posted 6 years ago

Hi Stephanie, We're glad to hear our site made it easy for you to select and book your tour. Thank you for the positive feedback. Our website displays prices based on your location so you're absolutely right, we accept USD for bookings made in the USA. We definitely understand the importance of having accurate availability displayed on our site. This is why we've worked hard with our partners to offer our customers live availability on most tours. It's not uncommon, however, for tour operators to need to check their own availability when the tour is almost fully booked. The good news is, your date change request has been successful so you can continue planning your trip! Congratulations from the team here at TourRadar and we hope your honeymoon is everything you dream of! Happy Travels, The TourRadar Team

Posted 6 years ago

“Would like option to pay for whole tour at once, and more clarity over use of debit cards, and option to add pre night with booking, and heads up of confirmation waiting time, but rates were good”

Helpful Report

Posted 6 years ago

Hi there, Thank you for sharing your feedback. We're glad we could offer you a great price on your tour and that it was confirmed within just one hour. Many of the tours on our site offer instant confirmation, however, when a tour is in high demand, this is not always possible. You have highlighted some really great suggestions for new features on our site, some of which, we are already working on! Many answers to your questions can also be found in our help centre though we can see our support team were able to answer all of your questions too. Have a great time on your tour! The TourRadar Team

Posted 6 years ago

“I was disappointed to learn that TourRadar does not provide assistance with obtaining a Russian Visa. I'm on my own for that. Sad”

Helpful Report

Posted 6 years ago

Hi there, Thank you for taking the time to provide us with your constructive feedback. Regarding Visa advice, we recommend our travellers contact their local embassies for the most up to date information about Visas required in these countries. As a tour booking website, TourRadar cannot be an effective and accurate visa authority as this information is regularly being updated and varies for the nationality of one traveller to the next. It is for this reason that we recommend checking your local embassy or consulate's website for the latest up to date information. We'll happily provide you with the trip notes for this tour which may contain some guidance regarding Visa requirements for some nationalities, but in most cases, Visas will remain the responsibility of the individual traveller. We can see that our Customer Support team has been in contact with you regarding what steps are required by your tour operator in order to secure the required Visa for Russia. If you require any further assistance regarding your tour before you leave, our team is available 24/7 via live chat and phone. Best Regards, The TourRadar Team

Posted 6 years ago

“Provided a variety of tour options”

Helpful Report

Posted 6 years ago

Hello there, Thank you for your feedback, we're glad you've enjoyed the wide range of tours we offer around the globe! We'd also like to thank you for your continued feedback throughout your booking process. We can see there have been a couple of points you have made which have offered us valuable information as to how we can further improve. Thanks again, The TourRadar Team

Posted 6 years ago

“I was not happy with the booking process this time. It was quite a contrast to my last year experience. I thought loyalty would be rewarded. It was quite the opposite. What is the issue if a loyal customer wants to speak to people they have interacted in the past?????”

Helpful Report

Posted 6 years ago

Hello Jai, Thank you for taking the time to offer your feedback. Looking at your booking history, we can see that we made a number of exceptions to our regular processes for your initial bookings. Moving forward, however, we must maintain our offer within the guidelines of our booking terms and conditions. We regret that you have been disappointed by your most recent booking experience with TourRadar, however, we remind you that we continue to reward customer loyalty with our Travel Credits program. You’re welcome to use these credits for any future booking, independent of other TourRadar savings. We're also more than happy to connect you with a preferred agent where that agent is available. Should you like to clarify any of our booking conditions, the information may be found in our terms and conditions on tourradar.com or by getting in touch with our customer support. Kind Regards, The TourRadar Team

Posted 6 years ago

“I really enjoyed browsing through an impressively vast selection of tours on Tourradar (which was delightful) & ended up booking an acceptable tour In Turkey. However, what I DID NOT ENJOY was the sneaky way of how the true cost of the tour came to my attention. The tour was advertised as being on promotion (which was around 50%). Naturally, it attracted my attention and having found the tour to have the itinerary that I fancy and the price to be quite alluring, I booked it. However, it turned out that the price advertised on promotion was EXCLUDING the amount that was due to be paid in cash on the first day of the tour (so, basically, there was no promotion at all, the tour ended up costing more than the INITIAL price advertised). The explanation provided was that it was a special scheme by the agency to help travellers pay the total amount not all at once, but in two instalments &, thus, helped to alleviate the burden of having to pay it all at once (which a noble cause, really), but the way it was presented still doesn't sit well with me at all. Naturally, a fair morale of this story could be: READ THE SMALL PRINT, but I would have expected more from Tourradat than sneaky ways of luring customers into booking tours that cost more than advertised. If I may, I wish there was more transparency in the process and if the intention is truly noble: why could it not have been presented in a cost breakdown overview rather than trying to pose as an extremely attractive price reduction?”

Helpful Report

Posted 6 years ago

Hi Alena, Thank you for providing us with your constructive feedback. TourRadar outlines all pricing required for the tour package, prior to you process payment through our platform. This information can be found on our 'Book Now Page' and would illustrate any operator specific discounts and local payments required for the tour. You are correct, your chosen tour is currently on sale by the tour operator, however, the local payment would be on top of the tour price. Even without the tour being on sale, this would not affect the local payment. These local payments are set by the tour operator and go towards other services such as meals, entry fees, tips, personal expenses for example. We have looked into your booking and can see that the Tour Operator has been in contact with you to address your concerns and we are happy to see that your concerns have been resolved. Our Customer Support team is available 24/7 by phone or live chat if any clarification on tour costs are needed before booking. Have a wonderful upcoming holiday in Turkey and please let us know if there is anything else we can do before then. Kinds Regards, The TourRadar Team

Posted 6 years ago

“We are very excited to be part of the TourRadar "Wonders of the Maritimes and Scenic Cape Breton on September 20 - 28. It has been a lifelong wish of ours to tour the Maritimes and we are happy to achieve this item on our "bucket list". The number of days of the tour is good for us as we have some health issues and the timing in late fall is also what we had anticipated as the best time to go. We were happy to find a tour that included New Brunswick, Nova Scotia and PEI. We anticipate the tour itself will be great and are so looking forward to being part of it. We do have concerns with the booking however. We decided on this tour and submitted our information to confirm it and it took at least three days to confirm. We began to think that we had made errors in filling out the form and/or something was wrong with our credit or information that was holding up this process. Just before confirmation we were informed that the price had changed quite drastically because of a discount being displayed incorrectly and a failure to add Canadian HST. This was a shock and we seriously considered withdrawing because of the additional price, but decided to go ahead because of the time we had already invested in finding this tour and because it was one that suited our needs. We also were disappointed when we were researching that the accommodations were not included as part of the information and that we only found out which accommodations were part of the tour after it was booked. We noticed that other tours provided some information as part of their website. We look forward to this tour and learning about the Maritimes.”

Helpful Report

Posted 7 years ago

Hello Richard, Thank you for reviewing your TourRadar booking experience. You have selected a wonderful tour and we have no doubt you'll have an unforgettable trip to Canada with our trusted partner, Globus Vacations. We can confirm we have not identified any errors with the details you have entered at the time of booking. Your tour is now confirmed, the departure is guaranteed and you're all set to go! We understand your disappointment upon being advised that the price of your trip contained an error. We work hard to make sure the pricing on our site is as accurate as possible and on the rare occasion we identify an issue, we make it a priority to correct the issue as a matter of urgency. We hope you can accept the increased savings we've applied your booking, as a genuine apology for any inconvenience caused and remain available, should you wish to discuss your experience further. Sincerely, The TourRadar Team

Posted 7 years ago

“Foind the Great Britain 7 day tour via TourRadar. Looking forward to a great tour. Everyone has been so helpful to me arranging this tour from my home country.”

Helpful Report

Posted 7 years ago

Hello Edwina, Thank you for your review, you've chosen a wonderful trip to Great Britain! We're glad you've enjoyed our customer support and welcome you to get in touch if there is anything further we can do to improve your TourRadar booking experience. Regards, The TourRadar Team

Posted 7 years ago

“Minor issue with receiving confirmation of booking but was all sorted by staff once contact was made”

Helpful Report

Posted 7 years ago

Hi Scott, Thank you for your feedback. We have reviewed your booking and can see that the tour was confirmed by the Tour Operator the same day your booking request was submitted. I am glad to see that our team at TourRadar has been in contact with you to go over your booking details and re-sent you the confirmation email to ensure you have this information. We are aware of a delay for our callers at certain times of the day and are working hard to reduce this waiting period. Off-peak times often allow for a faster connection time, should you be able to call in the evening. We sincerely regret keeping you waiting and thank you for your patience while we continue to optimize this element of our service for you. Cheers, TourRadar Team

Posted 7 years ago

“You need to improve the time it takes to answer phone calls.not everybody does everything on line.”

Helpful Report

Posted 7 years ago

Hello David, Thank you for taking the time to offer your feedback. We are aware of a delay for our callers at certain times of the day and are working hard to reduce this waiting period. Off-peak times often allow for a faster connection time, should you be able to call in the evening. We sincerely regret keeping you waiting and thank you for your patience while we continue to optimise this element of our service for you. Kind Regards, Leona

Posted 7 years ago

“The website was well laid out and fairly simple to request a tour. The process, and delay in process, to actually getting confirmation of my booking was more than 3 days and was very frustrating! I was told that this is 'industry standard', but it felt anything but. I would suggest that this kind of delay be looked at as it is not at all in favour of your customers.”

Helpful Report

Posted 7 years ago

Hi there, Thank you for taking your time to share your feedback. We understand it's an anxious time waiting for your tour to be confirmed, as you naturally want to book your flights and get stuck into preparing for your trip. Looking at your booking, we can see that the departure you booked was 'On Request'. The tour operator (not TourRadar) dictates the status of a tour as On Request when the group you want to join has not reached maximum capacity (there is a place for you), but they cannot guarantee one or some of the elements of the tour, eg: one or more accommodations or activities on the tour itinerary has limited availability. The operator then has to wait for confirmation from the local service provider that they can accommodate you on the trip. Having said this, a large percentage of the tours available on our site offer an Instant Book experience, where you, the customer, receive confirmation of your trip the moment you submit your payment details. We do not underestimate how important a speedy confirmation is to our customers. Our effort to continue increasing the number of instant book tours on our site is an ongoing mission of utmost importance to our teams, however, the On Request status of a tour is something we, unfortunately, cannot have control over. We're glad your tour booking request was confirmed and you're off on a trip of a lifetime. We hope to have you back to TourRadar in the not too distant future where we will be happy to direct you to the many trips that can offer you an instant booking confirmation. Happy Travels! The TourRadar Team

Posted 7 years ago

“Pleased with their prompt replies to answer my questions.”

Helpful Report

Posted 7 years ago

Hi there, Thank you for your review. We will be in touch shortly to discuss your review and any further feedback you might have for us on how we can improve your TourRadar experience. Kind Regards, Leona

Posted 7 years ago

“Discount coupon was nice”

Helpful Report

Posted 7 years ago

Hello Shirley, Thank you for your feedback, we're glad you enjoyed the opportunity to save with the exclusive promo code we sent you. Additionally, if there is any further feedback you'd like to offer, we'd love to hear it! Happy Travels, The TourRadar Team

Posted 7 years ago

“It was quite difficult to book a tour, the system does not accept payment from non-euopean or american credit/debit cards. Despite there being an online chat bot, the average reponse time is around 5 hours and for this particular issue personnel were not particularly helpful. I recommend TourRadar to make a note of this situation. *Posible solution is to pay through PayPal. Despite this small problem I do believe they make a great selection of tours.”

Helpful Report

Posted 7 years ago

Hello Leonel, Thank you for your feedback. We regret to hear you've had troubles processing your payment, but can see you have successfully booked your tours now which is great! There is no problem however, using a credit debit card on our platform from anywhere in the world. We accept all major credit cards, worldwide and also PayPal payments as you have noted. What you may have experienced, is your credit card provider flagging your purchase as TourRadar is an Austrian company. We use a European-based credit card provider to process bookings which could explain why you might have been having trouble with payment. This is easily resolved though, which we advised you on our online chat. Simply contact your credit card provider and ask them to whitelist payments to TourRadar GmbH in Vienna, Austria and then try making your booking again. These are measures imposed not by TourRadar, but by your payment provider, for your security. We'd also like to reassure you that despite receiving bookings from travellers all over the globe, TourRadar does not charge any fees. We're glad that you enjoyed using the site to search our vast selection of tours around the globe and assure you, you've booked two fantastic trips! Our customer support team remains available to you 24/7 by phone and online chat (yes, real people, not a bot!). Thanks again for your feedback Leonel. Happy Travels! The TourRadar Team

Posted 7 years ago

“well--I liked the site and how easy it is to book but I thought the payment would be a deposit and the I would be billed the full amount at a later date--at least that is what it said on the main page. However, when I went to book it the only option was to pay in full. I tried to ask questions but they were not answered by TourRadar. One Seed---the tour company tried to help but they couldn't. Still a bit upset that I was charged in full after being led to believe it would be a deposit initially.”

Helpful Report

Posted 7 years ago

Hello Karen, Thank you for your feedback, we're really glad you liked our site and found it easy to book your tour. We have investigated the issue you've highlighted and can see that the specific tour you've booked does not offer a deposit payment at present, which is also shown at the time of payment on the checkout page. Full payment is usually only due for bookings within two months of travel and although your travel is further away than two months, the lack of deposit option may be due to the promotion you have on this particular booking. We're looking into it and will revert with a private message shortly in order to clarify things and offer further assistance if needed. You're also correct that you are in direct contact with the Tour Operator of your tour through your booking conversation page. In addition, our TourRadar team of travel experts is available anytime, 24/7 by phone or our online chat. We look forward to getting in touch Karen. Thank you for choosing TourRadar! Regards, Leona

Posted 7 years ago

“I have contacted the team on couple occasions over the chat, and the staff were very efficient and polite in resolving my queries. I was told though that a representative would speak to me and would give me some tips in relation to advising I needed about the flights, however, I have not contacted a sales person at all not sure what your assistant meant. Lastly, the amount of emails is excessive and I would rather have communications in relation my trip only.”

Helpful Report

Posted 7 years ago

Hello Nohora, Thank you for booking through TourRadar and for your positive feedback for our dedicated Customer Support team. We did indeed advise on our online chat that the tour operator would be able to advise you of anything you'd like to know about arranging your flights post booking. You can send this request to the operator via your booking conversation, however, we'll be happy to do this on your behalf and help move things along. Regarding the emails you are receiving, you can manage the emails you receive by logging into your account. We'll be in touch shortly to assist. Have a great trip! Kind Regards, Leona

Posted 7 years ago

“Reserved and pd deposit for 2 trips. 24 hr ago. Have not rec'd and email with Reservation info.”

Helpful Report

Posted 7 years ago

Hi there, Thank you for your feedback. We've had a look at your bookings and can happily confirm that both of them were Instant Book tours, meaning your confirmation was emailed automatically, moments after booking, containing all of your reservation information and the next steps in order to prepare for your trip. We will be in touch with you privately in order to establish if there is an error with your email address or if the confirmation emails perhaps went to your spam/junk email folder. The good news is, your tours are booked and confirmed! Kind Regards, Leona

Posted 7 years ago

“Not happy because i booked 4 days Galapagos tour 3*** Hotel by Gray Line Ecuador but I still have no confirmation. Reservation is still pending. All I got is the messages "reviewing your booking and will get back you shortly" and "Gray Line Ecuador has received your request and will get back to you as soon as their local office opens." It has been almost a week. I am waiting for tour confirmation to reserve airline ticket. Why the delay???”

Helpful Report

Posted 7 years ago

Hello Saria, Thank you for taking the time to offer your feedback and for your time on the phone today. As per our discussion, we sincerely regret the delay in your booking and assure you this is not commonplace. We have already been in contact with the operator of this tour in the Galapagos, insisting your booking be expedited and additionally, requested they provide an update as to what is causing the delay as soon as possible. I was, however, delighted to hear, that the other tour you booked on TourRadar was an instant book experience and look forward to offering you more experiences like this one in the future. We will be in contact with you privately regarding your Galapagos booking in order to work toward confirmation as soon as possible. Kind Regards, Leona

Posted 7 years ago

TourRadar is rated 4.5 based on 6,728 reviews