Travel Trolley Reviews

Name: Travel Trolley
Rating: 1.46

1.5 Rating 384 Reviews

11 %

of reviewers recommend Travel Trolley

Company Reviews

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Metrics

1.5

Based on 384 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Travel Trolley 1 star review on 24th April 2024

Anonymous

"What a truly awful company\r\n\r\n*Summary*\r\nCovid-related issues aside, TT are an unprofessional, disrespectful and plainly dishonest company.\r\nThey took almost 5 months, 30+ phonecalls and legal threats to refund our flights.\r\n\r\n*Tactics*\r\nThey employed a variety of tactics to avoid refunding us (and I'm really not being cynical). Some examples:\r\n* Refused to send through any written confirmation of the refund\r\n* Conflicting information (every representative seemed to say different things)\r\n* Noise interference on the line \/ Pretending to not hear me\r\n* Extreme rudeness\r\n* Just plain lies [we know, because my parents had an identical booking and were fed different answers!]\r\n* Failed promises to call back [we were called back just once, I believe]\r\n* Repeatedly promising it would be resolved in two weeks\r\n\r\nThey charged us a \u00a375pp admin fee on the refund, as their T&Cs suggested they 'may charge an admin fee'. They later caved to public pressure and reversed these fees. I suspect it was legal pressure that forced their hand, as \u00a3150 was probably not a reasonable amount to charge for processing a refund.\r\n\r\n*Ticket didn't even work! Would have ruined our holiday*\r\nThey also failed to book correctly in the first instance - issuing a ticket for which the booking reference didn't even work! It was lucky that I ended up speaking with BA, as they said the ticket did not even exist! As a result, TT had to re-issue the ticket. If we hadn't have checked in advance, we would have been refused entry at the airport!\r\n\r\n*Conclusion*\r\nTT can be slightly cheaper than booking direct (or using a reputable agent), but they are simply not worth it. Trust me. This wasn't a one-off bad experience with one representative. Every interaction we had with them was anxiety-inducing. After weeks of calls, I had to visit my GP who diagnosed me with clinical anxiety, and my wife had to continue conversations with TT. This was their tactic from the start - confuse, frustrate and stress out the customer so much that they give up or give in and accept a credit voucher instead.\r\n\r\nThis is the first negative review I have written here (it really takes a lot to offend me).\r\n\r\nNote, I will not be leaving my booking reference (as I never want to hear from TT again), but my review is 100% genuine.\r\n\r\nTravel Trolley absolutely deserve this rating - the company is simply rotten to its core."

Travel Trolley 1 star review on 8th June 2022

Anonymous

Anonymous // 01/01/2019

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“a month ago I mainly book my flights with travel trolley, the best so far. Affordable and best in the market. Very quick to respond if you have any queries, professional and simply, a very quick process. I have also recommended others. This is by far the best online ticketing site to book flights at affordable prices”

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Posted 4 years ago

“I am very pleased with the service I have received. This is the second time I have used your company and will definitely recommend you to my friends and colleagues. Once Again Many Thanks. Vinay”

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Posted 4 years ago

“Booked flights on their site. On the final page clicked pay, the payment seemed to go through, however I didn't receive any text or email confirmation. Called customer service and was told to call the bank in the morning and there would be no price difference. Bank informed me no payments had been made, went to re-book and the price had risen by £126! Called customer service back and they couldn't care less that their website had failed and customer services were making promises that they had no plans to keep. Terrible approach to customer service!”

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Posted 4 years ago

“Very proffesional , top of the line customer service and a very trusted travel agent which i have booked through several times without any probelems very reasonable fares through travel trolley. Regular customer.”

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Posted 4 years ago

“Booked my flight with them to Bangkok, they didn't email me my e-ticket 24hr later like they state they would in email so I had to call up to get them to do it. A month after booking they then emailed me saying to get in contact with them urgently because my flights had changed, after ringing multiple times I finally got through to someone who said I would get a call back in an hour, which I never did. I then had to call back again multiple times to their very unhelpful customer services to finally get through to someone, who then told me my flight times had been changed so i would no longer be able to catch my connecting flight. I was given the choices of a full refund or to get a flight three days later which is of no good. I stupidly said I'd have a think about it and give them a call back, this was three days ago and I have yet been able to get in contact with them. Would never book through them again!!”

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Posted 4 years ago

“I am using this company from number of years never had any bad experience. Fast delivery of tickets.”

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Posted 4 years ago

“Used it many times till date. Always cheaper than other alternatives. Very quick delivery of tickets. No issues at all so far.”

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Posted 4 years ago

“Very very bad customer service, don’t book your ticket here again”

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Posted 4 years ago

“Check the reviews. Do not give them your card details. Others been subject to credit card fraud after using this company. Sell tickets at one price. You buy then they tell you the flights aren’t available. They cancel your booking reference number and you could be left with no flights when you think you have paid. Avoid at all costs.”

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Posted 4 years ago

“Not to be trusted advertise flights they don’t have then try to get you to pay more avoid.”

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Posted 4 years ago

“Booked flights this morning, entered all my families personal details and our bank details, payment confirmed with reference number. Few hours later still no email of confirmation!? Called them to be told they would ring me back.. no phone call.. phoned them back again to be told they werent going to authorise my booking as that price was "an offer price" and those seats were already sold and now price has more than doubled!!!! I booked the tickets as soon as i saw the advertised price, even got a reference code!!! Which they have now told me is void!? Absolute scam.. they now have all my personal family details as well as my card details!! And we have no flights!!!”

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Posted 4 years ago

“Quick and easy booking through Skyscanner. However, when called customer service to make an enquiry I had the one representative called TONY! Very rude, disrespectful and acted like it was his company. Refused to help me and blamed it on data protection without even asking me any security questions. Hung up on me. Called again and spoke to Depika, who helped once I passed security. Asked to speak to a manager which TONY! Refused and was told I would get a call back from Anna, waited 5hrs no response. Indian based call centre no the service I expected and lack of respect.”

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Posted 4 years ago

“Appalling service. Rude throughout the call. Unbelievable the way 'Shashi' spoke - as if he was doing us a favour by charging expensive alteration fees. At one point he even voided our ticket without us asking him to.”

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Posted 4 years ago

“I noticed that our booking with Travel Trolley was incorrect and, before going to amend it, read the below reviews and felt very nervous. Unfortunately they were as bad as you all say, ridiculous levies - for amending a flight with a difference of £75 on sky scanner they would charge £710 - £400 to make the change, and then the extra in flight costs as they say they can’t give us the ‘new customer’ price anymore and need to give us a new made up price for people amending flights. Will always book with the actual carrier in the future!! I’m going to complain to Skyscanner as it was them that sent us to these cowboys.”

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Posted 4 years ago

“Travel trolley provides unprofessional service. They have been giving run arounds for not giving refunds for Jet Airways. I will report travel trolley to the trading bodies. Think twice before booking through travel trolley.”

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Posted 5 years ago

“BATE & SWITCH SCAM COMPANY! I will be reporting them to Trading Standards, ITOL, ABTA etc and going to the national press! many times we have tried to book flights found on sky scanner and they were the best deal, when we enter in all the information on to there website it always come us with an error when confirming saying an error has occurred. then give it 5 - 15 mins later a phone call from them saying that price is not available but if we want those flights then its £££'s more! total scam but to make things worse they even though its an error so they try and tell you they have still charged our card so that amount being thousands is now held from us being able to using it! they are a total unethical company and try and lure you in with false prices for flights! SEE YOU IN THE PRESS AND TV SOON!”

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Posted 5 years ago

“Absolutely shocking service. Booked a flight, all paid, then got an email that: ALL BOOKINGS ARE SUBJECT TO AVAILABILITY. PRICES ARE NOT GUARANTEED UNTIL TICKETS HAVE BEEN ISSUED! Phoned them, told to wait 24hrs to see if the airline would accept the amount I paid and issue tickets or accept a full refund. After finding another flight somewhere else, cancelled this one and told it will be refunded in 72 hrs. Will see if that happens but I’m not confident. Never heard of this way of selling tickets, I imagine that if I waiting then they’d put the price up. Don’t believe their online prices, just shocking.”

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Posted 5 years ago

“I'm not one to write reviews either, but I was left no choice after the terrible service travel trolley provided. I booked a flight to Thailand, upon receiving my booking confirmation, it said that I had luggage booked for my return flight but not my outbound flight. I was astonished as it was not clear when I made the booking. I went back and forth between travel trolley and British airways on this where they both refused to take the blame or do anything about it. Adding baggage for the outbound flight would cost £120. Absolute travesty, I told them they need to clearly state if there is no baggage for any of the flights as I would definitely not have booked that flight. They refused to compensate anything and I flight that should've cost me £560 ended up costing me £680 which I would've thought twice about...”

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Posted 5 years ago

“My credit card details were used for fraudulent transactions 2 months after using travel trolley. I only had 2 transactions on the card (its my back up credit card) so was easy to pinpoint travel trolley. The other possible culprit was a large white good appliance company (extremely unlikely). BEWARE! Also, travel trolley changed the dates of our flights 2 weeks before flying stating that the airline (Emirates) had changed the times of their flight. This was false as another member of my family flew on the original flight. They completely lied. This meant that I had to take additional emergency time off work. PLEASE DONT USE!”