Travel Trolley Reviews

Name: Travel Trolley
Rating: 1.45

1.5 Rating 387 Reviews

11 %

of reviewers recommend Travel Trolley

Company Reviews

Questions

Metrics

1.5

Based on 387 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Travel Trolley made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid Booking Through Travel Trolley, I booked a return flight To Hong Kong in November 2019 leaving on February 21st and returning on February 28th 2020 with Travel Trolley flying with Cathay Pacific. I turn 65 years old next month March and due to the Coronavirus do not wish to place myself at risk by travelling to Hong Kong or indeed Asia. I have had three telephone conversations with different members of staff at Travel Trolley who gave me different answers to my request to change my flight to another destination. I was informed by Kamal at Travel Trolley that if I wanted to cancel my flight to Hong Kong the cancellation charge would be £400 and that I would receive a refund of £69.22p. The cost of the return ticket was £469.22 . The cancellation charge seems to me to be outrageous and I can only assume that the person who gains financially is Travel Trolley. Three days ago I emailed Kamal to ask him what options are available to me if I wish to change the flight to an alternative destination and how long is the option to change destination valid for?. I have not received a response from Kamal . I telephoned Travel Trolley earlier this afternoon and asked to speak to Kamal . I was told by a female member of staff that she would put me through and then was told that Kamal was not in the office but would telephone me this afternoon - I'm still waiting to hear from Kamal. For the record it may interest readers to know that the hotel I booked independently in Hong Kong gave me a full refund with no quibble. I would never use this company again and strongly advise anyone thinking of booking a holiday through them to choose an alternative travel agent .”

Helpful Report

Posted 5 years ago

“Booked flights, only for them to contact me a few days later claiming card hadn’t been authorised, despite the money having left my bank. Was asked to pay via bank transfer, and at a higher price.”

Helpful Report

Posted 5 years ago

“i quickly made bookings and price was very fair as compare to other sites loved it definately will use it every time”

Helpful Report

Posted 5 years ago

“a month ago I mainly book my flights with travel trolley, the best so far. Affordable and best in the market. Very quick to respond if you have any queries, professional and simply, a very quick process. I have also recommended others. This is by far the best online ticketing site to book flights at affordable prices”

Helpful Report

Posted 5 years ago

“I am very pleased with the service I have received. This is the second time I have used your company and will definitely recommend you to my friends and colleagues. Once Again Many Thanks. Vinay”

Helpful Report

Posted 5 years ago

“Booked flights on their site. On the final page clicked pay, the payment seemed to go through, however I didn't receive any text or email confirmation. Called customer service and was told to call the bank in the morning and there would be no price difference. Bank informed me no payments had been made, went to re-book and the price had risen by £126! Called customer service back and they couldn't care less that their website had failed and customer services were making promises that they had no plans to keep. Terrible approach to customer service!”

Helpful Report

Posted 5 years ago

“Very proffesional , top of the line customer service and a very trusted travel agent which i have booked through several times without any probelems very reasonable fares through travel trolley. Regular customer.”

Helpful Report

Posted 5 years ago

“Booked my flight with them to Bangkok, they didn't email me my e-ticket 24hr later like they state they would in email so I had to call up to get them to do it. A month after booking they then emailed me saying to get in contact with them urgently because my flights had changed, after ringing multiple times I finally got through to someone who said I would get a call back in an hour, which I never did. I then had to call back again multiple times to their very unhelpful customer services to finally get through to someone, who then told me my flight times had been changed so i would no longer be able to catch my connecting flight. I was given the choices of a full refund or to get a flight three days later which is of no good. I stupidly said I'd have a think about it and give them a call back, this was three days ago and I have yet been able to get in contact with them. Would never book through them again!!”

Helpful Report

Posted 5 years ago

“I am using this company from number of years never had any bad experience. Fast delivery of tickets.”

Helpful Report

Posted 5 years ago

“Used it many times till date. Always cheaper than other alternatives. Very quick delivery of tickets. No issues at all so far.”

Helpful Report

Posted 5 years ago

“Very very bad customer service, don’t book your ticket here again”

Helpful Report

Posted 5 years ago

“Check the reviews. Do not give them your card details. Others been subject to credit card fraud after using this company. Sell tickets at one price. You buy then they tell you the flights aren’t available. They cancel your booking reference number and you could be left with no flights when you think you have paid. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Not to be trusted advertise flights they don’t have then try to get you to pay more avoid.”

Helpful Report

Posted 5 years ago

“Booked flights this morning, entered all my families personal details and our bank details, payment confirmed with reference number. Few hours later still no email of confirmation!? Called them to be told they would ring me back.. no phone call.. phoned them back again to be told they werent going to authorise my booking as that price was "an offer price" and those seats were already sold and now price has more than doubled!!!! I booked the tickets as soon as i saw the advertised price, even got a reference code!!! Which they have now told me is void!? Absolute scam.. they now have all my personal family details as well as my card details!! And we have no flights!!!”

Helpful Report

Posted 5 years ago

“Quick and easy booking through Skyscanner. However, when called customer service to make an enquiry I had the one representative called TONY! Very rude, disrespectful and acted like it was his company. Refused to help me and blamed it on data protection without even asking me any security questions. Hung up on me. Called again and spoke to Depika, who helped once I passed security. Asked to speak to a manager which TONY! Refused and was told I would get a call back from Anna, waited 5hrs no response. Indian based call centre no the service I expected and lack of respect.”

Helpful Report

Posted 5 years ago

“Appalling service. Rude throughout the call. Unbelievable the way 'Shashi' spoke - as if he was doing us a favour by charging expensive alteration fees. At one point he even voided our ticket without us asking him to.”

Helpful Report

Posted 5 years ago

“I noticed that our booking with Travel Trolley was incorrect and, before going to amend it, read the below reviews and felt very nervous. Unfortunately they were as bad as you all say, ridiculous levies - for amending a flight with a difference of £75 on sky scanner they would charge £710 - £400 to make the change, and then the extra in flight costs as they say they can’t give us the ‘new customer’ price anymore and need to give us a new made up price for people amending flights. Will always book with the actual carrier in the future!! I’m going to complain to Skyscanner as it was them that sent us to these cowboys.”

Helpful Report

Posted 5 years ago

“Travel trolley provides unprofessional service. They have been giving run arounds for not giving refunds for Jet Airways. I will report travel trolley to the trading bodies. Think twice before booking through travel trolley.”

Helpful Report

Posted 5 years ago

“BATE & SWITCH SCAM COMPANY! I will be reporting them to Trading Standards, ITOL, ABTA etc and going to the national press! many times we have tried to book flights found on sky scanner and they were the best deal, when we enter in all the information on to there website it always come us with an error when confirming saying an error has occurred. then give it 5 - 15 mins later a phone call from them saying that price is not available but if we want those flights then its £££'s more! total scam but to make things worse they even though its an error so they try and tell you they have still charged our card so that amount being thousands is now held from us being able to using it! they are a total unethical company and try and lure you in with false prices for flights! SEE YOU IN THE PRESS AND TV SOON!”

Helpful Report

Posted 5 years ago

“Absolutely shocking service. Booked a flight, all paid, then got an email that: ALL BOOKINGS ARE SUBJECT TO AVAILABILITY. PRICES ARE NOT GUARANTEED UNTIL TICKETS HAVE BEEN ISSUED! Phoned them, told to wait 24hrs to see if the airline would accept the amount I paid and issue tickets or accept a full refund. After finding another flight somewhere else, cancelled this one and told it will be refunded in 72 hrs. Will see if that happens but I’m not confident. Never heard of this way of selling tickets, I imagine that if I waiting then they’d put the price up. Don’t believe their online prices, just shocking.”

Helpful Report

Posted 5 years ago

Travel Trolley is rated 1.5 based on 387 reviews