“made a car rental booking and paid in full.within 5 minutes I was told the car I booked was unavailable and it would take 7 to 10 days for a refund.what a rip off.”
“I don't usually write reviews, but I thought if this will save someone else from making the same mistake, then I will put in a review. I booked a connecting flight through trip.com only for them to book 2 separate flights with different reference numbers. I was also unable to retrieve my booking directly with the airline because their staff used their login details for the booking. Save yourself the effort and potential anxiety attack and just book with someone else. I've used airline agencies before, but this one is just a NO.”
“"Extremely disappointed with Trip.com!
I recently booked a ticket through Trip.com from Dhaka to Doha, but I was denied entry at Dhaka airport due to an Indian transit visa requirement that was not disclosed during booking. I lost 25,000 INR because of this, and the customer service has been appalling.
To make matters worse, I have upcoming tickets worth 50,000 INR for March 12, and Trip.com is offering me less than 20,000 INR for a refund, even though the airline is offering more. Additionally, I can't cancel or reschedule directly with the airline as I booked through Trip.com, and they are charging me over 30,000 INR in cancellation fees.
This is a complete scam, and I urge others to be extremely cautious when booking with Trip.com. I feel completely robbed by their misleading terms and conditions and lack of support. Be aware before you book!"”
“The airline cancelled my flight and offered a full refund. Trip.com short changed me $330 ???? This was not a full refund. Avoid this company at all costs .”
“The airline cancelled my flight and offered a full refund. Trip.com short changed me $330 ???? This was not a full refund. Avoid this company at all costs .”
“I had high hopes for this travel app, but my experience quickly became frustrating. While the app works well when everything goes as planned, it fails to deliver when problems arise. One of the most significant issues is the app's lack of meaningful customer support. There's no option for web-based communication, and phone support is only available in a limited number of countries. I spent nearly 25 minutes on an international call, only to be stuck with an automated system that didn’t provide any real assistance.
When I reached out by email, I was simply told to contact the airline directly for any issues. This response offered no helpful guidance, no solutions, and no support when I needed it the most. As a result, I ended up incurring an additional $600 in costs due to the lack of proper help and advice.
If you’re unsure that everything will go smoothly, I would strongly advise against using this app. The absence of reliable customer service makes it a risky option, and the consequences can be expensive.”
“Second worst experience with Trip.com. Their customer service is comparable to a bus station at the edge of a remote terminal. They canceled my flight once in 2017 at the last moment, putting me in a very difficult situation, and now they’ve done it again. They canceled my flight; I requested a reschedule, they rescheduled it, and then they rejected the reschedule. I asked for a refund, and they said it would take 15 days! My recommendation: travel by boat if you must, but don’t book with Trip.com.”
“I had a really bad experience with Trip.com.
I bought ticket with Trip.com, but airline Sun Express cancelled my flight. Instead of solving my problem Trip.com offered me to cancel my booking and refund money.
Just to be clear I bought a ticket for 90 euro, now I should pay 200 (!!!) for a new one.
Nobody will cover up the difference between 200 and 90 euro. I should pay it by myself.
It's not my fault that flight was cancelled and as a seller Trip.com doesn't even try to find a decision.
Such a good business model, isn't it? To sell tickets, then cancel it and offer new one for 100+ much euro”
“I booked air tickets through Shopback and cashback was declined despite meeting all requirements for cashback. It was asserted by Shopback that the merchant, Trip.com, was the one rejecting it and Trip.com declined to provide any justification.
It remains unclear why Trip.com is refraining from providing any justification. My educated opinion is that the cashback amount may be excessive, as it has been discussed in online reviews.
Consumers, ensure that you are prepared to not receive any cashback if your purchases involve substantial amounts.”
“booked flights with trip.com to travel from heathrow to kathmandu, they booked the wrong leaving date on their system then blamed me , refused to refund whole ticket price and offered 50% back which im still waiting for, shocking customer service .DO NOT USE THIS COMPANY, you have been warned”
“I contacted them to change my flight. They said they would confirm with the airline and call me back. They must have said this over 10 times in a 24 hour period and they have only called me back once. From some of the messages I’ve received from the chat, it’s clear that they have not read or listened to any of my previous communication. I’m still waiting for a solution to my urgent request to change the flight, 24 hours later. With other travel agencies, I have been able to change a flight within 1 hour. It’s very poor and caused a lot of unnecessary stress.”
“I recently purchased a railcard through Trip.com, expecting to save £4.50 from the price of the railcard offered by National Rail. However, the process was frustrating and confusing. According to the poorly explained email I received after purchasing, it appeared that I had to buy a train ticket from Trip.com’s website in order to activate the railcard. However, when I tried to purchase a ticket, I was unable to easily apply the railcard to get the discount, which was the whole point of purchasing the railcard in the first place. Going by the National Rail website: the discounted ticket using the railcard was supposed to be £13.25, but I would end up paying the full price of £19.90, making me financially worse off.
Additionally, the discount I initially received from purchasing the railcard at £24.50 was further eroded by the booking fee Trip.com added. This made the overall experience even less advantageous compared to purchasing directly from National Rail, where I could have paid £30 for the railcard and avoided the unnecessary fees, complications and wasted time.
Furthermore, when I enquired about how I would access the railcard in the future when asked by ticket inspectors to show I had one, I was informed that I would have to permanently have Trip.com’s app on my phone or log into their website. This unnecessarily ties me to Trip.com for the entire year the railcard is valid, creating an inconvenient and avoidable dependency on their platform.
Overall, this experience was a complete loss. What I initially thought was a minimal £4.50 discount turned out to be over a £10 loss when adding in the booking fee, the inability to apply the railcard discount on the first ticket I needed to buy to gain access to the card, and the time wasted going back and forth with customer service. Not to mention, after I decided to ask for a refund, I now have to wait 1-10 days for MY money I paid less than an hour before to be returned to my account. In these cost-of-living crisis times, when we are all looking for ways to maximize savings so we can live comfortably after working so hard, it’s deeply disappointing that companies engage in practices like this, which could easily take advantage of less savvy individuals and leave them financially worse off.
I was not only financially worse off but also left with a poor customer experience. The added booking fee and the lack of clarity throughout the process made it feel like deceptive business practices. I now question the integrity of this company, and after this ordeal, I will not trust Trip.com for any future bookings — whether for a railcard or a holiday. This has been a frustrating and disappointing experience, and I want to warn others about the potential pitfalls of using this platform.”
“Trip.commentates in fraudulent business practices
I purchased two r/t tickets from sfo to Bangkok ($2147) and trip.com refused to send me the tickets even after they were issued. They claimed that my itinerary was enough. Wrong! Then they claimed it was up to the airline to issue the ticket. Wrong! Then they said it was up to me to get the ticket. Wrong!
I’m gonna cancel (oh yea the cancellation fee is $1088). Complete rip off of a company. Buyer be aware, very aware.”
“Couldn’t book a simple train ticket.
As there is no ticket machine at local station I require an e-ticket to scan through barrier and to be checked on train but no e-ticket ever appeared therefor I could not travel. Also purchased a senior travel card which never appeared within the app, this needs to be checked on train but as I could not access it, I couldn’t use it. Absolute waste of money.”
“No issue with booking the flights. Issue strats during checkin. Firstly when you add laggage, you are no option to only add to single passenger. You have to add laggage for all passenger in this case 4 passengers for us. During check in you are not allowed to check in all passengers together. We all ended up sitting all around the world. Guys, stay away.”
“Appaling service. Sold us two connection flights from iguazu to salta. Then with short time remaining changed the flight for one passenger first leg, leaving us with insufficient time to transfer. And now not even giving good alternative and trying to rip us even more and refusing to refund. Terrible service and totally untrustworthy company.”
“Trip.com is NIGHTMARE AVOID
It has been a nightmare and the WORST customer service of past 20 years.
Ignore the fake reviews, wait until there are changes by airlines or you have a request and you would spending hours texting and calling speaking to people who literally resemble AI robots, but a very slow processing one.
you’re literally like talking to robots having to repeat every request multiple times.
This company is based in Singapore and partly owned by Chinese company. No UK address. so they don’t care if you have complaints or not there is no complaints department anyway.
AVOID even if they give you tickets for free. My whole journey felt like I was dealing with a SCAM. No decency.
The worst experience by far.”
