Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,781 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,781 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is sham review website where any legitimate criticism (and in my case in relation to actual medicinal product safety sold online by an (on the face of it) fraudulent vendor, which refuses to justify its position) was deleted. Effectively Trustpilot is merely a cheap marketing operation, which cannot and should not be relied on by anybody.”

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Posted 5 years ago

“Wow amazing from order to delivery came earlier than expected by dpd with an hour time slot”

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Posted 5 years ago

“Trustpilot is a big con when I contacted them about a travel company ripping people off which had been given all the stars by trustpilot they told me you cannot leave a negative review.”

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Posted 5 years ago

“Not a fair website where you can trust. They try to cheat the system.”

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Posted 5 years ago

“These schmucks do not understand the meaning of "stop contacting me" - I've tried for years to get them to leave me and the company I work for alone to no avail. Sales people have called me from dozens of numbers, sent tons of emails, messaged / harassed me on LinkedIn - if you ask me, they are DESPERATE for money! 0/10 would never recommend dealing with these chumps.”

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Posted 5 years ago

“I really wish I could give them 0 stars, but 1 will have to do. This company contacted mine and attempted to extort close to $5000 USD from us in exchange for a better review score. The negative reviews were all placed up in regular intervals, totally vague, and all our legitimate positive reviews were hidden. They are clearly responsible for manufacturing this score - our other review sites are 4 to 5 stars with actual customer reviews. This company, like the BBB, is attempting to use their authority to beat business owners into submission. They have very high domain authority so they will rank really high when people search for your company. They have a partnership with Google....which means there's no stopping them from being outright sleazebags since their status is protected. I have one recommendation for anyone reading this: do NOT communicate with the company. If they email you, don't respond. If you see bad reviews on your page, do not contact them or make an account. The idea is to STAY OFF THEIR RADAR. You will become a target for extortion if they see that the review score is of concern to you. The only way to deal with them is to just ignore them completely and focus on legitimate review sites. Disgusting company. Check their wikipedia if you don't believe me. "Trustpilot have fake reviews on an almost industrial scale"”

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Posted 5 years ago

“Trustpilot is not a reputable or neutral review platform. They remove genuine reviews for absolutely no good reason (though we can all probably guess the reason)”

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Posted 5 years ago

“Terrible company! They allow fake reviews which are not even verified. When we call them to inform them they hide behind their policies etc and give you excuses how they can’t remove it. They claim they are allowing people to have freedom of speech even when the Reviews are defamation and falsified. Spoke to Thomas who was unhelpful and rude! Shame on you Trustpilot!”

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Posted 5 years ago

“Un site bidon qui déforme les phrases qu'on écrit en faveur de certaines compagnies faites attention ce site est frauduleux où ne fonctionne tout simplement pas de façon adéquate.”

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Posted 5 years ago

“Spent half an hour writing a review about the online legal advice co "just answer" scam, only to find out that i could not post it due to email verification problems, or selective manipulation of reviews in favour of the recipient of the reviews as i prefer to call it. will advise all to disregard this site and personally cease to use it.”

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Posted 5 years ago

“False reviews EVERYWHERE”

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Posted 5 years ago

“My issues with Trust Pilot is that they say they remain objective, but they really don't. They are happy to let people leave false negative reviews, but not do anything about them. How can you remain objective when you side with the negatives? They hide behind policies and say that you should just reply to the negative explaining the issues, but that doesn't stop your reviews looking crappy. They also won't ever remove anyone from the system, so you are stuck with it. If someone want's to feed loads of negative reviews to you, then you have to just suck it up.”

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Posted 5 years ago

“Barking and Dagenham reside and Mainstay. New build in Barking nightmare from hell. Building has several defaults that have failed to be fixed left for several months without heating and several times the hot water stops for days. The living room ceilings u derneath bedroom are low and the sound noise that travels up through the ceilings is very poor. The master bedroom is next door to someone’s kitchen and bedroom. Lots of noise and shouting is heard every day and night. Wake up during night to noise kids still playing and screaming. Loud music also been heard from neighbours and unable to sleep. Worse decision ever moving to these new builds. So many repairs and nothing gets done and Barking and Dagenham do not care all about money.”

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Posted 5 years ago

“Debenhams poor services and delivery services. Spoke to a person called Sam that wouldn’t let me speak to supervisor or manager. I asked to log a complaint he had to go ask his manger called sammina. Supervisor told Sam I can’t log complaint until after 6pm today. The order was meant to be delivered yesterday but failed to turn up. Waited in the whole day and messed up my day. 4311077624554265 Paid for next day delivery and no item arrived. I will not be buying from this online service again.”

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Posted 5 years ago

“I was asked to rewrite my review of Americor Financial. According to Trustpilot, could offend the company or someone. I refuse to lie about my experience with Americor. So now im offended by trustpilot who can't accept my answers. BE OFFENDED!!!”

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Posted 5 years ago

“On 21st January 2019 I left a critical, yet factual review for Interparcel on Trustpilot's UK website. Four days later Trustpilot informed me by email that they had removed my review as they could not verify its authenticity. The reasoning could at best be described as grossly incompetent or at worse as censoring, as Interparcel acknowledged the authenticity of my review within their online response to me. I contacted Trustpilot's Compliance Team on two occasions since, stating the glaringly obvious. But after 14 days, I have yet to receive their response. Trustpilot make their money by charging COMPANIES for: A) The option to respond to reviews consumers leave on Trustpilot. B) Luring consumers with prizes to post so called “verified review” on Trustpilot (see photo 4). C) Removing the most damning consumer reviews from Trustpilot without a proper reason (as in my case). Trustpilot’s customers are COMPANIES and NOT CONSUMERS! Trustpilot claim on their website” We give everyone a voice. Genuine reviews written by consumers are published instantly without censoring, and businesses can see and reply to them.” - what a lot of backslapping hogwash that is! If you still think Trustpilot looks after consumers’ interests, then try and give them a call on +44 203 889 8444. You will soon find out that there is nobody available to speak to consumers at Trustpilot. However, if you are a COMPANY, then Trustpilot is highly interested in gaining you as their customer, because Trustpilot make their money by charging COMPANIES for, and I quote from their website “Learn how reviews can help you build trust, engage your customers, and improve your marketing and sales” smacking of OUTRIGHT CONSUMER MANIPULATION. Shame on you, Trustpilot! For further proof of Trustpilot's low trustworthiness check out Trustpilot's miserable review score of 1.6 on GOOGLE MAPS. And for even further proof google "BBC News - Trustpilot tackles business review cheats" and read Glenn Manoff, Trustpilot's brand chief, saying "Trustpilot had considered moving reinstated reviews back to the top of the feed to ensure they appeared on a company's first page but felt it was unnecessary", meaning companies who ask Trustpilot to remove unwanted reviews still win, as reinstating reviews requires consumers nagging and nagging Trustpilot's so-called Compliance Team, and by the time these reviews are finally re-instated they are buried under plenty of paid-for reviews from unsuspecting customers HANDPICKED by companies with otherwise embarrassingly bad reviews. Shame on you, Trustpilot! How can you expect CONSUMERS to trust you, when it's so obvious that TRUSTPILOT IS HELPING BAD COMPANIES TO OBTAIN GOOD REVIEW RATINGS?”

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Posted 5 years ago

“I would not purchase a card bord box of soak. Faulty products Not uk comparable If you want pictures of the poor quality product I have. The company are charging full price for seconds”

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Posted 5 years ago

“After requesting a slew of "proof" I was a customer of the company I was reviewing they finally accepted a private correspondence as sufficient evidence. Despite my express directive, they handed over my personal data to the company in question. They then refused to give any reasonable explanation for why they did this and were quite dismissive, instead demanding more personal information from me.”

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Posted 5 years ago

“This company is ruthless, I can't even count how many different people sent me probably 20+ messages each. You tell them no thank you and then they set up some more automated emails that just continue to bombard you. They are essentially SPAMMING people until they give in which is such a bad practice.”

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Posted 5 years ago

“Scammers have scam and scam me all over again until i have find savior who help me recover all my lost fund from my scam broker that stocked my capital with an unregulated broker, If you need assistance with regards of your lost funds from your broker or may be your broker manager asking you to make more deposit before you could make a withdrawal or your account has been manipulated by your broker manager or your broker has blocked your account just because they need you to make more deposit to your account. If you’re interested in getting all your lost funds back Kindly get in contact with me on janetwilson241@gmail.com and I will guide you on the steps I took in getting all my refunds.”

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Posted 5 years ago

Trustpilot is rated 1.4 based on 2,781 reviews