Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,781 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,781 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trust Pilot seem to be unable to prevent companies from a total GUNG HO approach in reporting in order to remove reports they don’t like, check out OutFox the Market, on a daily basis they are report a vast proportion of negative reviews. The other thing is it does not Appear to respond to reviews for their own company. Your ratings are not a great example to present to prospecting customers.”

Helpful Report

Posted 5 years ago

“they take down reviews they don't like. they obviously live in a perfect world where nothing goes wrong”

Helpful Report

Posted 5 years ago

“Be aware - There is no option to downgrade your plan as your business changes. I feel taken advantage of after having been made to sign a 1 year contract for review services. Even with our business struggling due to the economic downturn, they say it doesn't matter to them. You'd think they'd at least let you downgrade your service and keep a good customer for life. At the end of my 1 year contract I'm not giving them any more money.”

Helpful Report

Posted 5 years ago

“Bad and unacceptable experience don't sign your bussiness and use premium services you will regret !!! Lazy people not willing to help or do the proper work !!! ... It appears, that it is official policy at TrustPilot to be untrustworthy. ! They have given us all permission to make things up completely, and they seem to have promised not to remove any of it.”

Helpful Report

Posted 5 years ago

“Trustpilot removes reviews as they want. Really poor website.”

Helpful Report

Posted 5 years ago

“Rubbish site do not listen to business owners ! You can not remove your domain from their site once a profile is created be warnered !!!”

Helpful Report

Posted 5 years ago

“Yes corrupt site, they get paid to take Down bad and revealing reviews. I have experienced that with the Danish police. And a review about Lejerbo ( Maybe?)”

Helpful Report

Posted 5 years ago

“corrupt site, they will remove reviews if big companies ask, whats the point in them even being here as a review site if they are corrupted. stay away from trustpilot its no better then mainstream fake news.”

Helpful Report

Posted 5 years ago

“They flagged my review for no reason. I told them it was authentic but they won't respond. Worst review company. Plus, this page alerts you about their own employees creating reviews to help them.”

Helpful Report

Posted 5 years ago

“A couple of years ago I wrote to Trustpilot of an appalling series of treatment from Harvey’s Furniture. It did not stay on view for very long and Harvey’s now quote Trustpilot in very friendly terms. Just looked at some reviews of Harvey’s and they were all glowing reports. How can that be in rfpgard to an organisation that treated me abominably? You must be in cahoots. No more Harvey’s, no more Trustpilot for me. The trust is just not there.”

Helpful Report

Posted 5 years ago

“I had a great customer experience with National Car in Kingston, Jamaica and wrote a very positive and substantive review on Trustpilot on 1/2/2019. Within Minutes, I received an email from Trustpilot Compliance stating: ----------------------------------------------------------------- "As part of Trustpilot’s efforts to ensure that reviews always reflect genuine buying or service experiences, we use advanced, customized software to detect unusual review patterns. Your review of atlautomotive.com (I guess this is the local National Car Rental parent company) has been flagged by our software or our Compliance Team because we’ve been unable to verify the authenticity of it. That means we’ve removed your review from our platform. Note that it’s not deleted, but it’s no longer visible online and won’t count towards the rating of atlautomotive.com. If you believe that there has been a misunderstanding, you’re welcome to contact our Compliance Team by replying to this email. We’re always happy to help." --------------------------------------------------------------------- I immediately responded to their email letting them know that the review was indeed authentic. No response. I followed up on 1/4 - no response. I followed up on 1/10 and informed them that if I didn't hear from someone within 24 hours, I would find a way to review THEM. The 24 hours is up - NO RESPONSE. How can an organization be counted upon to provide effective reviews on a company's customer satisfaction when they don't even respond to inquiries from THEIR company. I am totally frustrated with them and their lack of follow up. By the way, the service at National Car Rental in Jamaica is AWESOME - particularly Christina and Shane!”

Helpful Report

Posted 5 years ago

“A Corgi Homeplan is given 5 stars by Trustpilot but if you "Google" the Corgi plan for customers experience you will find an appaling list of complaints. I suspect Trustpilot is paid by advertisers to give false misleading ratings. I will not be giving Trustpilots requested reviews or read theirs in future.”

Helpful Report

Posted 5 years ago

“Tell me i dont have a genuine review although i sent contract numbers and emails from the company about my complaint .Am sure theyre paid by some companys to delete reviews to give a higher score”

Helpful Report

Posted 5 years ago

“Pretty sure trustpilot.com is a paid reviewer who gets paid to remove the negative comments. Shame on you....”

Helpful Report

Posted 5 years ago

“very disappointing as I recently inform many of my residents to leave a feedback about my company and the services offered by my team only to find out that many of my residents feedback have not been published for the reason below. "As part of Trustpilot’s efforts to ensure that reviews always reflect genuine buying or service experiences, we use advanced, customized software to detect unusual review patterns. Your review of xxxx has been flagged by our software or our Compliance Team because we’ve been unable to verify the authenticity of it. That means we’ve removed your review from our platform. Note that it’s not deleted, but it’s no longer visible online and won’t count towards the rating of xxxx. If you believe that there has been a misunderstanding, you’re welcome to contact our Compliance Team by replying to this email. We’re always happy to help. My clients have personally contacted Truspilot to express their dismay but no answer.”

Helpful Report

Posted 5 years ago

“It is not genuine site. I think they blackmail the business owner and they self post the review. DO NOT TRUST TRUSTPILOT review. They delete genuine reviews”

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Posted 5 years ago

“This is very stupid website. They always remove my reviews. This is a fraud website.”

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Posted 5 years ago

“Wgen I wrote a negative review about all the glitches on the site that I was reviewing, they removed my review for being "inflammatory". Also, there are a ton of fake reviews!!! I can't believe it. The reviews say things that have nothing to do with the company they're reviewing!”

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Posted 5 years ago

“Really slow to respond. Customer services is non existent.”

Helpful Report

Posted 5 years ago

“I really would like to use a service like this but it's not working very well. TP claims that they can't be sure that I am sending all of my patients to them so they shaved a star off my rating yet they don't offer a way to mediate that issue. The code they provide hasn't worked on my website. My patients have complained that they would like to leave me a review but TP wants too much of their private information and a promise to keep rating businesses--too intrusive. It's a great idea with flawed implementation.”

Helpful Report

Posted 5 years ago

Trustpilot is rated 1.4 based on 2,781 reviews