“I am not happy with Truwoths online service. I placed my order on 28 Novemeber 2022. Today is the 14th December 2022 and I still haven't received my order. I called customer care on 6 December 2022 and the lady told me my order was only placed the Monday 5 December 2022 and should be delivered on Monday 12 December 2022. I called again on Monday the 12th to follow up on my order and I was told the samething, but to date I have not received my order. I have been sending emails and no calls nor response received. I'm so disappointed with Truworths online service and will never ever recommend it to anyone. I am being charged for something I have never received or worn. I have asked for my order to be canceled and still no response.”
“Placed an order online and received a message to say it will be delivered Saturday 10/12, waited all day Saturday and no delivery, what a waste of a day!,called yesterday the customer service agent told me she will escalate it to be delivered 12.12 which was yesterday.... Still no delivery today and no communication to customer regarding delivery updates! Pathetic service”
“Dear potential Truworths customers, please read reviews before you purchase from them. I've been a loyal customer for years, and recently purchased a new handbag, within 4 months of occasional use, sadly the (pricey) bag has frayed. This has been used with care, (have other bags that have lasted so much longer with no problems.) because I didnt retain my slip, they are not able to assist me.
(Never thought I would need to keep my slip for products that have such a high price, which should be as high quality?) Very poor quality, you've lost me Truworths.”
“Had a great experience at Truworths Phillipi. The staff was the brand of the company. My wife and I was welcomed like royalty. They new how to deal with clients. All smiles and warmth the whole time. Then we went to Truworths Promenade. The staff had mother's meeting. They refused to assist us. When we ask for help they avoid us. Never again to Promanade.
We left without buying anything even though my wife needed the suit. Philipi only had one and the staff wanted to move mountains for my wife to get the second suit. What made the experience evens more pleasant at Philipi. They called my wife by her name when we stepped in as they kept the suit for her on request.”
“Dear Sir / Madam.
I have been shopping with Truworths Greenstone malls for a long time,
Phumzile and her staff and manager are the most fantastic sales staff with remarkable service with so much of RESPECT for their customers. There was never a day I was refused help they have always assistance me in all in every way.
I have been to plenty of Branch, BUT Greenstone mall Truworths gives me an excellent service and I won't shop anywhere else.
KEEP UP THE EXCELLENT WORK TRUWORTHS GREENSTONE STAFF.
Thanking you,
Regards
Jenny Moodley
I thank the STAFF for all these years I have been shopping at Greenstone Mall,
From Jenny Moodley”
“Thank you Truworths mall of the south for friendly assisting me when I visited the store. Particularly thank you to Precious for your patience and kindness towards me as a customer. I appreciate all the staff in that store. Thank you! Thank you! Thank you :)”
“Sent someone to collect my truworth order and they were told they couldn't even though I spoke on the phone and let them know they could give it to them. We were also told entially that aslyum ID's were not accepted. If someone purchases something with their money and are treated as such. First and last time shopping online with Truworth .”
“Your online is very very slow. You have to wait for 10 minutes for a page to load. It makes it difficult for us who prefer shopping online. All these years it used to run smoothly until you did your so called upgrade which is more like downgrade. Again adding a delivery address is a nightmare. Paying for my account is no longer as easy as it's used to be, where I was able to pay online within a minute. I paid my account via EFT 2 days ago, and my payment still doesn't reflect.”
“I would to thank Mavis from truworths mvusuludzo in Thohoyandou for assisting me the way she did.
I have to attend a wedding on Saturday the 15th and I am based in Johannesburg. Found the dress that i wanted to wear but my size was sold out. Check on the internet if there is any in stock near malamulele or Thohoyandou. Found 1 in mvusuludzo.
Contacted spoke to Mavis and she assisted me. Spoke to her and explained my situation. And she assisted me and arranged that i can come on Wednesday but got to limpopo late on Wednesday. Called her again and made arrangement for me to be at truworths mvusuludzo in Thohoyandou Thursday morning. Went there today and I got my dress. She gave me the best service ever and I would like to take this opportunity to appreciate her. Mavis thank you so much”
“I received a truworths Account card to be activated by post with promotional vouchers. This is quite concerning as I did not request for an account and how on earth did Truworths get hold of my name, surname and Address. I do not have any retail accounts, and this is such an easy way to fall into the Identity theft trap. This coming from a reputable store just baffles the mind. An utter failure of complying to the POPI Act”
“Sh!ty material, poor quality and f#cked up hand work. Someone tell me why is this R750 blazer hand sewed like this & yet so expensive? The poor cheap material my God 😭!! Took it off at work only to realize this. WTF is this rip off all about??”
“I regret to inform this department about the poor service that I have received at Truworths Upington and I as a customer wanted to give them the opportunity to make this rite.
I bought a item for my wife last week as the slip is attached to this email, but the item had quite some errors and did not suit my wife's needs.I immediately questioned the products standard and durability of the product as my wife did not wear it once, but have put both shoes on at home to fit and removed it immediately because it was not comfortable. So upon taking it back as a customer with an account I thought I could be help. But to my disappointment the Manager Ruzan Bok, and Area Manager: Elkay Mkiva turned me away, forgetting to serve Truworths customers and at the same time loosing me to ever buying from Truworths again.
I myself is a Store manager at TFG and understand about how policy works and how important it is to serve our customers, but never have I expect this poor service from Truworths Upt. They would loose a customer instead of writing off a poor item”
“One thing about Them? They will not deliver. Worst service ever. I
I ordered shoes for my birthday (a week before it) it's been 3 days after my birthday and my order hasn't arrived. I think they are scamming me. I would give a rating of zero if I could.”
“Courier partners used for deliveries is not reliable. Courier partner is 20 minutes away from me yet my parcel has been with them for over a week. My order is over the delivery time frame. It seems like getting orders delivered to customers is no longer a priority. Order don`t only get delivered late it also gets delivered in drips and drabs. Truworths is dropping the ball when it comes to customer service.”
“Your app is really really slow, very frustrating plus your prices are exclusive of VAT, when you checkout there's VAT added...so LAME and poor...FIX your app ro be faster and include your VAT on the items prices coz we want to pay for what we see....sies man Truworths”
