UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,859 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 26th November 2024

Anonymous

UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1088

Anonymous

Anonymous // 01/01/2019

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“I ordered through the Uber Eats app so I give this to Frischs and then both. They have a special for the super big boy combo buy one get one free $15.60. I ordered that with two drinks and a vanilla shake. I didn't get the drinks and the fries were ice cold. On my receipt they wrote out of ice cream. I paid $29.85. But was told I never ordered the drinks. We did not eat the fries. Lol How was the bill that price then if the promotion was buy one get one free? They refunded me $6.00. I will never order from them again. The customer service lady was rude. I kept the receipt. My sister-in-law is driver for uber and told me to call them they'll fix the problem. I am truly dissatisfied. I have been a customer with uber for a couple of years and have never had this happen before like this.”

UberEATS 1 star review on 29th March 2024

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Posted 7 months ago

“The customer service experience was disgraceful. If I could rate it zero stars, I would. Last night, after receiving heartbreaking news from our vet about our beloved 10-year-old dog, we were in shock and devastated. Knowing that our paw baby will not be a part of daughter’s 20th birthday celebration next week we decided to do an early birthday celebration. Despite our grief, we ordered a cake from Breka Bakery via Ubereats. Unfortunately, we forgot to change the delivery address. We quickly corrected the address, but were still charged a $83.91 cancellation fee by Ubereats. Even after reordering from the same merchant, the fee persisted. Customer service refused to refund the amount, which is disappointing considering my regular use of Ubereats and Uber rides. I hope they prioritize empathy and compassion in their employee training. I will not use Ubereats again.”

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Posted 7 months ago

“Missing item, was promised refund when contacting within 20minutes of receiving order. Refund never came. I contacted them again 3 days later and they said I am no longer eligible for a refund because I am contacting more than 48hrs after delivery and I have no proof that I contacted them 3 days ago right after delivery. I said check the chat history, I am sure it is saved. They said they can’t and hung up. Different person, same exact scenario/conversation repeated. Bizarrely awful customer service. Deleted UberEats from my phone. Never again.”

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Posted 7 months ago

“I just called as I had a whole order delivered incorrectly from the McDonald's app, including everything with onions which I'm severely allergic to. Rang them. Apparently I'm not eligible for a refund. When I asked to be read the clause of their refund policy which states I'm not eligible and was told it's an internal policy which the public aren't allowed to see. Insisted on speaking to a manger. Got told they can't transfer calls. Persisted for 10 mins to then be transferred. Told me the same thing and then told me they were terminating the call and put the phone down on me! Disgrace of a company and they deserve a nationwide boycott”

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Posted 7 months ago

“I ordered food and waited for 2 hours and still did not receive the order. Please bare in mind it is ramadan and I was meant to break my fast to the food that I ordered 1 and a half hours before breaking time. I sorted myself out with deliveroo who were on time and excellent with their speed even though it is busy everywhere since it is ramadan. Ubereats kept the money and did not refund it. I made a complaint and they claimed that the food was prepared and I cancelled it. A few minutes after I cancelled the order, I recieved a call from the restaurant "taste of persia" in greenford and they offered to start making the food and deliver it, which by then was already too late to deliver, let alone start making the food. Ubereats still refuses to refund the money. If this is not blatant thievery, I don't know what is. The least they can do is refund me for the food that was never made and the delivery that was never recieved. THIEVES! They kept full £33 for my order instead of £3 cancellation fee.”

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Posted 7 months ago

“Worst experiences ever”

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Posted 7 months ago

“It happened now tonight for a second time Uber eats takes my order approximately 12:00 a.m. for delivery at 1:10 a.m. just to find out at 1:10 a.m. order was canceled no explanation nothing better go to dooor dash”

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Posted 7 months ago

“Worst experience ever. They robbed be for over 200 dollars and I got 10 dollars worth of food”

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Posted 7 months ago

“I used Uber a lot, even had the membership and all, but ever since I cancelled my membership, I’ve been having issue after issue with the services. 2 days in a row did my driver did not deliver my food, the first one they refunded my money and the second and they stated they couldn’t refund me and would not tell me why even tho I had PROOF that my food wasn’t delivered. And I continued to ask how are they staying they determined that they can’t refund me and they kept giving me an automated message. Definitely will no longer be using Uber eats anymore. Worst come to shove I’ll have to go back to DoorDash cuz all the issues with drivers and now the costumer service is insane to me.”

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Posted 7 months ago

“I am a senior citizen and I get an email from Uber that says Macdonalds Big Mac buy one get one free and when I order I get just one burger I raised it with Uber eats and am told I need to order 2 Big Macs to get charged for one at every step in the order there are no prompts Seniors first timers beware”

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Posted 7 months ago

“My order never arrived and I couldn’t reach anyone to complain Once i contacted customer service Neha she told that it is too late because my order passed 48 hours i have even told her that i have a flight to catch taking 14 hrs to reach home . The only thing that she did is closing the chat without helping or getting my refund back. This is unprofessional and very rude from her part and the company policy as well. I have deleted the app and never ever using it again. The worst experience ever.”

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Posted 7 months ago

“Food took longer than expected but thats on the restaurant. I get that. No problem. The uber driver did pick up my food and i watched him drive by my house with no attempt to stop and deliver the food! I called the number provided for the driver and he never answered. Then he cancelled my order. So i drove to the restaurant and they say he never came back to the restaurant. So now im waiting here at almost 8pm and my wife and two kids are waiting at home so we can eat dinner at a ridiculously late time!”

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Posted 7 months ago

“Driver, gerald, kept pushing deliver time back then post food was delivered which it was not. After alerting uber eats, message read, conncting to driver, who didn't call. Food was never delivered. Very inconvenient and upsetting because I had to eat at a particular time. Most likely, I will not be using uber eats again because of that creep. I did get a message saying I will be getting a refund in 3-10 days, hopefully I do.”

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Posted 7 months ago

“Uber Eats sucks. there is no customer service. I placed an order online burrito bowl - got few leaves of lettuce and little cheese. No way to reach Chipotle restaurant where I ordered from. no one pick up the phone and uber eats don't care. non refundable. no customer service at all. I will never use Uber eats.”

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Posted 7 months ago

“Never used such horrible delivery company. The app screwed up my order, i tried to cancel it but it took over half an hour to even get close to the customer service who told me it's too late to cancel or replace. I got delivery and delivery driver was ringing my bell instead of just leaving it at my door. And to top that fiasco, the food is horrible and now even after just tasting it I feel sick. Stay away from Uber eats, it's the worse food delivery company in NYC!”

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Posted 7 months ago

“If I could give a negative-10 I would. A delivery person came with my order and demanded to take a picture of my license and said he required my social security number as well. I told him no way and he left with my order. I reported it to customer service and they said there's nothing they can do about it and still charge me $70. STAY AWAY FROM UBER EATS!!!”

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Posted 7 months ago

“Terrible experience, I ordered a delivery and received the incorrect order. I asked the driver to redeliver my order which he advised he is unable to do so and to contact the following number 0800 088 5663. however, after being on hold for 20 mins the adviser on the phone advised due to policy I am unable to retrieve a refund. He was rude and hung up the phone. Would not recommend. Service - 0, price - 0, delivery - 0, returns and refund - 0”

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Posted 7 months ago

“Horrible! They stole my money!”

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Posted 7 months ago

“When my drink wasn't delivered with the rest of my order I raised a complaint through the proper channels and they refunded part of my money. ie part of what the missing item cost me. How many people do they do this to?”

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Posted 7 months ago

“My food was never delivered but the driver took a picture of the floor and never left it anywhere. Why would u put my food on the floor? There is no reliable contact to complain. I am so disappointed I will never use Uner eats ever again!”

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Posted 7 months ago

UberEATS is rated 1.1 based on 7,859 reviews