UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,899 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 7,899 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th November 2024

Anonymous

Alexander O

1096

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never anymore, rather go out buy what you like. Food prices are 30% more than normal. They add delivery and service charge. But they send stale and horrid food and don't care. W Our fault we keep going back to get shagged again”

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Posted 1 year ago

“I have not received my order and will not send a refund . I never use again this company.”

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Posted 1 year ago

“Worst company I have ever company across!!! I can confidently say I will never use any of Uber services again and I will sell all of my shares! I ordered £20 worth of food, my food never arrived and uber refused to give me a refund! The customer "support" said I should write a negative review about the merchant but they cant provide a refund. So I paid £20 for food I never ate and they did absolutely nothing about it at all but say "we understand your disappointment". This wasn't the merchant fault, I used uber services to receive a delivery and it never arrived!!! I can't believe that my money was literally just stolen from Uber. Honestly the worst company I have ever company across and I will never be a customer again. I highly recommend not using uber eats because if anything happens to your order order they will do nothing about it and just "apologise for the inconvenience'. You are the worst company on the planet, I am disgusted!!!! This review will go wherever I am able to write a review. I hope Uber goes bust for stealing my money!!!”

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Posted 1 year ago

“I ordered food from Uber Eats, when l was making the payment suddenly screen frozen/ skipped. I wasn't sure if the payment gone through or not. I did not get any confirmation email either and l assumed payment was not taken and ordered another food from somewhere else. Next day when l checked my bank account l saw that restaurant's name on my transaction. They took £ 13 from my account. I did not recieve the food ,l did not ordered the food from them. I only made order on UBER EATS and on Uber eats order is not exist! But on my bank account it is. I contacted Uber customer service and they ask me the order number even hundreds times l told them there is not any order number because there is not exist order on their page! Only on my bank account,l can see that restaurant's name! This is fraud,they are scammers!”

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Posted 1 year ago

“Very unhappy. Ordered liquor, knew there would be delivery fee and taxes. But on a $40 order, charged an additional $7+ marketplace fee. Never again. Order totals were grayed out, so didn't see additional fee till delivery. A real rip-off!”

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Posted 1 year ago

“I delivered food for Uber eats and didn’t get paid for two out of three deliveries. When called cust support I was transferred to five different people overseas. Not one could tell me why I didn’t get paid. I hung up after forty five minutes. Called u we eats home office was told they don’t work with driver problems and gave me a so called direct line number. Called them. Twenty minutes later two different people the guy says don’t talk to me like that. I didn’t cuss I hung up. Warning to people who want to deliver for Uber eats go to door dash. Door dash pay’s immediately after you confirm delivery. Uber can’t even tell you how many deliveries you made and how many were completed i how much you made. After further review it’s my understanding that people order food thru uber, cancel the order on your way over, you deliver it and those pigs eat for free. To top it all off you lose gas money, your time, traffic time, and your income. It’s the only company I know of that you work for and they don’t have to pay you. —— Uber”

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Posted 1 year ago

“Food is always cold no insulated bags and when you try to get compensation they don't care I will never use them again don't belive the rating on app if you look around there rating is 1 to 1.5 terrible service terrible company my order sat I conter for 30 min then driver took another 30 min was supposed to take 20 tired of cold food”

UberEATS 1 star review on 20th December 2022

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Posted 1 year ago

“Did not receive my order but yet they still took my money and would not refund it. Customer service for Uber eats is a joke. Definitely would not recommend Uber eats for anyone. The Driver whose name is Ian lied stating that he would take care of canceling the charge on my card.”

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Posted 1 year ago

“Absolutely disgusting. I ordered something from subway back in June as my first order and all was OK. Until last week when uber took some money from my PayPal without me agreeing to it. They say I had a contract with them ! 😱 ABSOLUTELY DAYLIGHT ROBERY !”

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Posted 1 year ago

“Terrible! Just the worst! I normally use doordash and have never had an issue with them before but my dumbass decided to give uber eats a try. I paid 73 and left a generous tip and HALF OF MY FOOD WAS MISSING. When I talked to uber eats cs they said they cant do anything because I asked tmfor too many refunds. Say what now?? IVE NEVER USED UBER EATS BEFORE! Waste of time and money. I will NEVER use them EVER again. Doordash for life.”

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Posted 1 year ago

“Absolutely disgusting service. 3 items missing from my order and 2 wrong drinks. Uber ears are refusing to refund my missing items! Never will I order through Uber eats again”

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Posted 1 year ago

“My daughter ordered and paid. It did not arrive. She rang them and they were closed! She rang next day and was told she'd be refunded in ten days!!! Bad.”

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Posted 1 year ago

“Why I should give you even one star!!!No more with uber, never again, The order is late and I couldn't get in touch with the customer service , the other day the driver didn't show up at all. never again with this company”

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Posted 1 year ago

“Ubereats is a complete scam and has stole £95 for no order ever coming to us! I didn't receive my order and they straight up refused me a refund. I ordered for a group of colleagues at work and I had the decency to return their money as the order never came yet Uber Eats won't give me £95 back what kind of a service is this! They will get nowhere with this type of attitude or service and Deliveroo and Just Eat deserve to be the superior food delivery service as they respect their customers. Something to learn if they ever read their reviews.”

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Posted 1 year ago

“Stone cold food delivered then blocked us from calling”

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Posted 1 year ago

“Not transparent about items tacked onto the check AFTER I sent in order. No way to add tip for driver. A bunch of "click around" before being able to cancel order through robot "chat" receiving auto message that cancellation fee on original 30 dollar order is 32.97 (they changed it to 45.97 after I hit the order button with no breakdown of where the extra $$ we're going, I'm sure they weren't going to the driver). I could go on... I thought perhaps I got mixed up in a scam website by mistake. I could go on but glad I got it refunded, removed my credit card, (you guessed it disneyland when you try to close your account), never using them again. Scammy. Petty. Greedy. Shameless Grifters.”

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Posted 1 year ago

“Ordered food 50min later food arrives because uber eats had trouble locating a driver. Also driver rang my doorbell when I’ve given INSTRUCTIONS NOT TO!!!!, Anyway I never accepted the food and told driver to go away. Uber wouldn’t even apologise, won’t be expecting a refund. And this is not the 1st time they’ve done this. Customer service is rubbish Just eats is cheaper”

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Posted 1 year ago

“I ordered food over an hour before. It was dropped by the first delivery driver, we asked asked the second delivery driver where he was going because he appeared to be travelling away from mcdonalds location. Then he dropped it. Then we had a uber rider pick up our order. We asked if it was cold and he said "yes" we kindly asked him to return it if it was and he replied "no" followed by two smiley faces ... this is not appropriate to have someone think it's amusing that we have spent money on food, for it to be over an hour waiting and be cold...I've very upset, not just by the fact we are missing food we ordered but the response by your employees. Disrespectful.”

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Posted 1 year ago

“Worst company ever. Their service staff are incompetent and do not know how to change a simple payment method.”

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Posted 1 year ago

“Once again my food arrived within 50min of ordering but cold because the driver had another drop off before mine. I don’t like eating cold food and Uber has no interest in giving me a refund as I never accepted the food from the driver. Very frustrating and POOR service”

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Posted 1 year ago

UberEATS is rated 1.1 based on 7,899 reviews