UberEATS Reviews

1.1 Rating 7,804 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 7,804 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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How do I contact UberEATS?

Helpful Report

(1 week ago)

You can contact UberEATS by Telephone, Email and Live Chat.

Helpful Report

(1 week ago)

70.37%

Industry Average

“ Great service Fast to the door! Customer service is very nice . What a gift to have restaurant food to the door! Thank you! ”

- Laurie Wright

“ I was happy that I didn't need to travel to pick up the food but I was under the impression that I didn't have to pay a delivery fee if I spent over £15, but not only did I have to pay a delivery fee but I was charged a service fee of just under £3, which was added afterwards. ”

- Anonymous

“ Used to be great. Now suck! Very poor customer service. Food over one hour late lately with 2 orders. Uber eats Cancelled a pre-ordered meal with 5 minute notice prior to a business lunch they were supposed to supply. Uber eats purchased Postmates and we experienced similar issues. Hoping they don’t buy out DoorDash. Lookin like a anti-trust issue. ”

- Anonymous

UberEATS Reviews

Customer Service - Good