UberEATS Reviews

1.1 Rating 7,803 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 7,803 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How quickly does UberEATS resolve customer queries?

Helpful Report

(1 week ago)

Greater than 39% of reviewers feedback is UberEATS resolves customer queries within an hour.

Helpful Report

(1 week ago)

70.37%

Industry Average

“ Fast and reliable service ”

- DUDUMON JOSE

“ Uber eats has helped me time and time again, as I’ve been a member for awhile. Tonight we had an issue with the quality of our food. Uber handled it immediately and refunded us the entire cost of our dinner. I am impressed with the customer service I have received tonight and will continue to be a member of their loyalty program. Thank you Uber. ”

- Laycie

“ Best service . Affordable price ”

UberEATS Reviews

Customer Service - Good