UberEATS Reviews

1.1 Rating 8,430 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 8,430 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Customer Service

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How does UberEATS deliver?

Helpful Report

(2 weeks ago)

UberEATS delivers items by Courier and Own Driver.

Helpful Report

(2 weeks ago)

66.87%

Industry Average

“ I was happy that I didn't need to travel to pick up the food but I was under the impression that I didn't have to pay a delivery fee if I spent over £15, but not only did I have to pay a delivery fee but I was charged a service fee of just under £3, which was added afterwards. ”

- Anonymous

“ Uber priority is a fares and an outright lie!!.. shame on you arrogant drivers.. they spoke to me with absolute rudeness!… DO NOY USE PRIORITY IT IS NOT ENSURED AS I WAITED 52 minutes for a 15 min. Delivery Tops!!! ”

- Oliver leach

“ The delivery drivers are great, but I never get the food I pay for. ”

- Anonymous

UberEATS Reviews

Delivery - Average