UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,850 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,850 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 26th November 2024

Anonymous

UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1088

Anonymous

Anonymous // 01/01/2019

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“Wow.... after I watch my driver pick up my food from the floor and basket, he tried to deliver it to me... I denied it and filmed It all. Ubereats is now refusing to refund me because I don't have a picture off the delivered food??. Ive sent them CCTV and videos off it and they're still refusing!. Will never order from them again!”

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Posted 6 months ago

“Very bad experience delivery food all the time late. Don’t recommend anybody to use Uber eats And Barry bad customer service”

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Posted 6 months ago

“Terrible. I placed an order September 2022, £51.99 which never arrived. And they confirmed and refunded the money. I placed an order Monday 22/5/24 fish and chips £14.50 . I found that they have charged my pay pal £14.50 plus £51.99. Unacceptable, tried to e mail and message them. terrible customer service, no one call you back, the reply to your messages unclear and not related. They did not refund the money in-spite explaining and they can easily check their messages to me confirm. Be aware if anything happens you be left alone.”

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Posted 6 months ago

“Double charged my boss's credit card when he bought us lunch. Then we didn't work the weekend. He let us know after the 2 day window (which we didn't know about) that Uber eats has in place to reverse any charges even though it was a mistake on their end. A refund was never made even though our office uses this service every week.”

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Posted 6 months ago

“I have had 2 bad delivery drivers, actually 3 if you include the one standing and texting outside my door. I have specific instructions to leave my food at the door. 1st driver held my food hostage, because my door didn't specifically had the word "East" and my office is in the East building. He was standing right outside my door and he refused to deliver unless I stuck my head out even after confirming he was at the right door. 2nd driver decided it was okay to leave my food in the lobby for anyone to pick up and take. I had to go looking for my food, because apparently leaving at my door meant leaving it anywhere but my door. Customer service will only apologize and leave notes on the drivers.”

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Posted 6 months ago

“Order was late, coffee was cold…all after I paid extra for priority. Don’t waste your money. Their customer service sucks as well.”

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Posted 6 months ago

“Got my food, all bags were wide open, fries in a paper bag with no container and burger so soggy the bun was mush. Advised Uber Eats support about the food safety issue and they did nothing”

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Posted 6 months ago

“They are a bunch of thieves. They're charging you for more than you order, crazy”

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Posted 6 months ago

“It's already more than 2 months and they've not setup my account. Very slow service”

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Posted 6 months ago

“I EMAILED/MESAGED UBER EATS ON MAY 19TH, 2024 WITH THE FOLLOWING MESSGAGE: I PLACED AN LCBO ORER TODAY, WAITIED OVER HALF AN HOUR, AND THE ORDER STILL SHOWED AS PROCESSING, BUT NEVER AS RECEIVED. I CALLED THE SCHOMBERG LCBO AS THEY ARE THE LOCATION THAT SHOWED UP ON MY UBER EATS MAP, THEY SAID THEY ARE NOT PART OF UBER EATS, THE DO NOT HAVE THE APP AND WOULD NOT PREPARE OR ACCEPT THE ORDER, SO I HAD TO CANCEL IT. WHY DO YOU SHOW LOCAIONS THAT ARE NOT PART OF UBER EATS AND WILL NOT ACCEPT UBER EATS ORDERS???? THE RESPONSE I GOT WAS THE FOLLOWING: Thank you for reaching out. I'm Pradeep, and I'm here to help you. We're sorry to hear that your order was canceled. We understand your concern about the cancellation charges. We've checked the details of your order, and found that the order was canceled after the restaurant had already accepted the order. Because of this, we are not able to refund your order from LCBO. In the future, please do not cancel orders at the request of a Delivery Person or Restaurant / Store. If you receive such a request, contact support so that we can make sure you don't get charged. Glad that I was given an opportunity to explain this further and clarify your concerns. Thank you for using the Uber Support. I EMAILED THEM AGAIN: YOU'RE AN IDIOT, THAT WASN'T MY QUESTION, I WAS ALREADY REFUNDED YOU MORON THEIR RESPONSE: Thanks for contacting Uber Support. I’m Harshita from the support team. I understand your concern about a recent charge from LCBO (17240 Hwy 27). I've checked your account and it appears that you weren't charged for this order. You can easily verify this by tapping the receipts icon at the bottom of your Uber app. If you have problems with your delivery, feel free to rate and leave feedback for your delivery person or merchant in the app. I THEN CALLED CUSTOMER SERVICE ON MAY 21 TO GET AN ANSWER TO MY QUESTION AS I SHOULD NOT HAVE TO WAIT 45 MINUTES AFTER PLACING AN ORDER, THEN HAVE TO CALL THE STORE TO FIND OUT THEY WON'T HONOR THE ORDER. THEIR REPRESENTATIVES ARE SO RUDE! SHE SAID YOU'RE ABSOLUTELY RIGHT, THE CALL IS BEING RECORDED, AND WE'LL DO SOMETHING ABOUT IT, THEN SHE ENDED THE CALL... SEROUSLY THAT'S YOUR RESOLUTION??? I'M DISGUSTED.”

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Posted 6 months ago

“On Sunday night I ordered Some food through Uber Eats and selected that the delivery could be left at the door. I was showering while I waited for my food to be delivered. When I saw the picture in the app that my food was delivered at the door I went down to the front door to find NOTHING. My food was taken back by the delivery guy. They did not leave it at the door. I was super shocked by this event certainly because I already waited 1h for it to arrive and went to get it 15 min after the mentioned delivery time. I asked the customer service for a refund because my food was not delivered the way I had selected: ‘leave at the door’. I felt really let down by this experience and the lack of customer support, therefore I deleted the Uber Eats app in the meantime. Other food delivery apps where I have never encountered any issues like Deliveroo will now be my go to delivery app. I would not recommend Uber Eats due to this experience. In the beginning their customer support was good but now it has really become the worst. The customer support guy did never give a real answer nor explanation of why the delivery was taken away and I was left with nothing while I had selected to leave it at the door…”

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Posted 6 months ago

“I order food an woke up the next day with two more charges on my card that weren’t authorized by me. When I contacted Uber eats about chargers they were not helpful at all. They are a joke an this isnt the first it’s happened. I won’t be using that app anymore. Think I’ll stick with door dash for now on.”

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Posted 6 months ago

“Wrong items. Agents are extremely rude. They end chats. I even called them out saying do you guys even read complaints or is it an automated system that responds saying no refund.”

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Posted 6 months ago

“I don’t understand how Uber uses tracking to figure out where you are and Uber Eats does not. Had a bad experience with them when I made an order and it was delivered to a different city. Clearly the company has the technology. That was a costly mistake for me. Now I use DoorDash exclusively.”

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Posted 6 months ago

“Worst app and cut throat service. On the outside they lure customer saying various discounts. But they have some cut throat policies and behaviour. They think they can do anything in the name of policies. For example they without agreeing with the customer they deduct money in the form of tip, when the customer hasn't opted to offer a tip and when customer ask for a refund they tell that we need to edit the order soon after the order. This is fraud of the highest order. Why should the customer be blamed here when UBER is debiting the customer account without customers agreement. Even it is very difficult to speak to the UBER they don't have a customer service who can take calls or address issues on the spot. They come via mail or chat very late. Even the app doesn't allow you to cancel any order as soon a wrong or accidental order is made. If you call the restaurant to cancel the order like the paradise biryani point in Wallington they say we ant cancel the order but asking us to talk to Uber. We cannot reach under through phone - only via chat or email which takes a lot of time even sometimes they prefer to delay asking questions to delay and start all over again and never come forward to refund. Even Uber eat say that we can ask the restaurant to cancel but the restaurants act or behave as if they are not the one to do it it UBER. UBER behave as if it is Restaurant has to. THE MOST PATHETIC & CUTTHROAT AND FRAUD SERVICE AND POLICIES”

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Posted 6 months ago

“Horrible experience. They charged me 50$ for canceling an order when they made a mistake. I placed an order from a pizza restaurants that has many locations, one near me, but the app had placed it with a far location, after 45 minutes of nothing happening, I realized their mistake and canceled the order, but they still charged me. Chatted with three agents and all were dismissive. Never again order with them”

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Posted 6 months ago

“OMG If I could honestly give a review, I would tell people ABSOLUTELY DO NOT GO WITH UBER EATS. Not only me but many of my friends have had terrible experiences with them. You'll see sooo many charges, you don't even understand that will be on your bank statement. Believe me I have someone looking into this because this is just fraud. This is what you see on American Greed. Somethings not right here with this company and I can't wait to see who's responsible. It comes down to this, you order something from a restaurant or wherever, but you have to give your debit card or credit card. Next thing you see is SOOOOOO many charges you've never even heard of coming out of your account. To top that off you can't get ANYONE from Uber Eats to even help you. Me personally, everyone I've talked to has had nothing but bad experiences like me.If I could give no stars at all I would.Just DON'T GO WITH UBER EATS. I promise this is a company that steals your money and lies about how they did it.”

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Posted 6 months ago

“I was shocked to see....placing an order using uber eats was more than going through the actual company's website. I have been testing my theory that Uber charges twice as much. I ordered a burrito from chipotle on there website with delivery it was 15.00 total here in Texas, while on Uber eats it was 19.00 plus 3.00 because all the other fees they add bumped up the tip prices cheapest was 3.00 so total would've been $22. This is crazy. I placed an order for a burrito at another place Alverados which cost $21 from there own website and Uber eats total was 36.00 for a burrito.....I've deleted my Uber eats acct now and am telling everyone how ridiculous it is. I took screen shots from the actual store website vs Uber eats. Tax is supposed 8.25% no idea what tax Uber eats uses but it's not what 8.25%”

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Posted 6 months ago

“The order was $13.69 and $30 was withdrawn from my account with no disclosures on how I was charged more than double the purchase price. There is no one you can speak to with customer service. The first portal is AI and the options are frustrating. Then one human agent after another contacts you trying to be polite but dodging the whole issue of overcharging the customer. This is customer exploitation and very poor service. Never use Uber Eats. Absolutely horrible customer service!”

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Posted 6 months ago

“I placed an order (hamburger, cheese curds, and a malt) Time of placing the order was 3:50pm with an estimated of 4:10 and a latest of 4:25…a delivery person popped up but than at 4:10 stated that they couldn’t find a delivery person and were still searching…another delivery person showed up as picking up somewhere between 4:15 and 4:25…now my new time was 4:30…delivery driver was in the same spot (not on his way to the restaurant yet) until 4:30…now the deliver time changed to 4:40…finally showed up but the burger and cheese curds were absolutely cold and the malt was warm(completely liquid) This to me is not a restaurant issue but Uber eats issue getting a delivery driver. The order totaled $23.+ and they gave me $6.00 Uber cash so now I have to order through them again if I am to see that refund. That’s ludicrous! A refund of any kind should be given back to the customers original payment method. I’m not going to give the new delivery driver or the restaurant a bad rating, I don’t feel that my food being unedible was their fault. I have used Uber Eats as well as Uber (drives) for quite some time now, I think it’s time to say goodbye and go back to Door Dash and Lyft. Uber eats does not care about their customers.”

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Posted 6 months ago

UberEATS is rated 1.1 based on 7,850 reviews