UK Flooring Direct Reviews

"I ordered LVT (luxury vinyl tiles) from them, some planks arrived damaged twice (with quite a long waiting time for the replacement to be delivered). Finally with the 3rd delivery which I had to pick up myself at the warehouse we could finish the kitchen floor. Less than a month later, the planks start cracking and becoming wobbly. I have been trying to get a refund for 2 months with absolutely no action from customer service, despite their rediness to reply to my Trustpilot review. I have covered my kitchen floor in cellotape to avoid tripping over and getting bits of material stuck in my feet. Faulty product may happen, appaling customer service is not acceptable. Run away from them!!"

"I ordered LVT (luxury vinyl tiles) from them, some planks arrived damaged twice (with quite a long waiting time for the replacement to be delivered). Finally with the 3rd delivery which I had to pick up myself at the warehouse we could finish the kitchen floor. Less than a month later, the planks start cracking and becoming wobbly. I have been trying to get a refund for 2 months with absolutely no action from customer service, despite their rediness to reply to my Trustpilot review. I have covered my kitchen floor in cellotape to avoid tripping over and getting bits of material stuck in my feet. Faulty product may happen, appaling customer service is not acceptable. Run away from them!!"

"UK Flooring Direct offered me extra time to exchange my floorboards whilst I was 28 days into the 30 day returns period, then over the next week they ignored my attempts to contact them; on the rare occasion I receieved a response it was generic and unhelpful, and I have wasted several hours and hundreds of pounds with this company only to be left with floorboards I cannot use."

"Over 2\/3 of boards have multiple cracks and fallen out knots that are filled in with artificial filling of a completely different colour (we ordered light brown oak, fillings were black). Needless to say that samples did not contain any defects. Customer service kept radio silence for over a week, then confirmed that the product matches the specification and refused to substitute. AVOID THIS COMPANY!"

"Over 2\/3 of boards have multiple cracks and fallen out knots that are filled in with artificial filling of a completely different colour (we ordered light brown oak, fillings were black). Needless to say that samples did not contain any defects. Customer service kept radio silence for over a week, then confirmed that the product matches the specification and refused to substitute. AVOID THIS COMPANY!"

"Over 2\/3 of boards have multiple cracks and fallen out knots that are filled in with artificial filling of a completely different colour (we ordered light brown oak, fillings were black). Needless to say that samples did not contain any defects. Customer service kept radio silence for over a week, then confirmed that the product matches the specification and refused to substitute. AVOID THIS COMPANY!"

"I am absolutely appalled by the customer service I have received from this company. We ordered some flooring and before placing the order used the online visualisation option provided. We were happy with the colour in our room and placed the order. When the flooring arrived it's was completely different to the shade we had ordered. We phoned UK flooring direct straight away and they asked us to send pictures which we did. 4 day later no reply! We then chased up with the company who told us it was different due to colour variations they refused a refund and told us it was our responsibility to return the flooring even though they sent us a completely different shade. When we told him we wanted to escalate the case he told us we wouldn't get anywhere but get the same response. No where on their website does it say that colours may vary. I was going to place orders for two other rooms as there was other flooring I liked but I will be going to shops now where customers are respected and valued. I have never been so disgusted! the level of after care this company has provided sickens me and I would recommend people to stay away.\r\n\r\n\r\nSo going by the response this company has sent the whole point of their visualisation tool is redundant as it does not show the correct colour or shade and that their colour variations can go from a medium light oak to a dark oak. working on their response even if I ordered a sample from them and selected the colour I wanted when I place my actual order it could still come through a completely different colour or shade to what the sample looked like because they don't guarantee anything as long as it suits their case. Once again disgusted with their response and the way they are fobbing off their customers. Now I have to pay 80 pound to return the pallet which they charge 40 pound to deliver and they won't even help me by arranging collection even though I have said I will pay up front for the collection to the company and then they wait a further 14 days before even processing my refund. As before stay away from this company. Go onto Google reviews and check the feedback for this company is absolutely shocking. I will definitely be going back to buying in shops where they respect their customers and give Excellent after care."