UNIQLO Reviews

Name: UNIQLO
Rating: 1.73

1.7 Rating 199 Reviews

18 %

of reviewers recommend UNIQLO

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Metrics

1.7

Based on 199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

UNIQLO 1 star review on 21st February 2022

T Baillie

Anonymous

Anonymous // 01/01/2019

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“Loyal customer for years but encountered it’s terrible new returns policy where basically you have to pay to try online only items, even though it was click and collect - well you might have made some money by making me exchange this time but I won’t be using your shop again in a hurry”

Helpful Report

Posted 3 years ago

“It took a week to ship my order, and it will be another week until it ( hopefully) is delivered. I pad for shipping, and it looks like they have selected the slowest possible courier- FedEx snail. Loved the store when we lived in Asia but it’s customer service is appalling here in the US.”

Helpful Report

Posted 3 years ago

“I purchased items are not final sales items and allow for return just paid $7 return shipping fee however after returned the items never received the refund and no customer service can answer the refund request. If you buy unsuitable clothes in Uniqlo, it's really hard to deal with.”

Helpful Report

Posted 3 years ago

“This company is scammers. Be careful with them. I have placed two orders: A035587420 and A036151133. Neither has been shipped, they do not respond to emails. I have neither money nor orders.”

Helpful Report

Posted 3 years ago

“It is not made clear at any point when purchasing items that return costs are at your own expense. I do not recommend to shop online at Uniqlo. Had to ask their chatbot to find out about the exact return policy.”

Helpful Report

Posted 3 years ago

“Ordered items on line and due to their system error I the wrong items were added to the basket and I was charged a fee to return them!! Customer complaints declined to refund postage as invoice and items matched.....Well that was their error not mine! Pretty disgusting first experience and I won’t be back, don’t shop here!!”

Helpful Report

Posted 3 years ago

“Late delivery, and to the wrong address- I paid a $20 for Fedex express delivery. It arrived to the wrong Fedex location. It's been 15 days + 9 e-mails. The answer Uniqlo gave me: "your package is available at the new location" (which is far away from my home). Inquiry number: 01705868”

Helpful Report

Posted 3 years ago

“Never buy your clothes online! This brand is really famous in my home country so I had no hesitation about placing an order for a winter jacket from their website in Europe. The actual size was way bigger than what they recommended, and returning it became a nightmare. Q&A on return is misleading and confusing. In the end, customers are forced to arrange return by themselves from choosing a courier to payment. Exchange in store is impossible if you buy winter clothes and there are only spring items. So you are left with 2 options. Either buy spring clothes with at least the same price or higher for your ordered items, or arrange return by yourself in hope to get your money back. Shame on you Uniqlo! If you plan to expand your business globally, at least work on your customer service first. Will never buy from you again!”

Helpful Report

Posted 3 years ago

“I have been buying heat tech tights for years. The last batch that I bought in March is thinner and one of them run as in a pair of stockings when I bought it. I am thin and the small has always fit so it was not because the product was too tight. It was that it was made with inferior material. Too thin; too fragile. The San Francisco downtown store closed last month.”

Helpful Report

Posted 3 years ago

“Customer service is terrible and irresponsible. They cooperate with Fedex, always indicate delivered but never show up or more than 2 weeks late. Never purchase Uniqlo again.”

Helpful Report

Posted 3 years ago

“I have shopped from Uniqlo since I was living in Japan, so it is one of my favorite and trusted brands since I moved to the states. Their clothing is made of quality, although I think that in the U.S. it's a little pricey than how I remember their pricing in Japan. I'm mostly disappointed by the lack of customer service that I experienced recently by an employee named Terrence. Terrence did not help me with my situation at all, despite the fact that my package was missing. He simply mentioned that I received the package, because the postal service claimed that it was delivered. I was home all day long and did not hear the mail man stop by. They usually knock on the door when dropping off orders. I nearly spent $100 and Terrence the customer service rep would not grant me even a partial refund. My order was part of a birthday gift, so I'm pretty livid about all of this. Hopefully the dispute I filed will pull through, but now I am weary about shopping through Uniqlo's online store. Good luck at keeping your job, Terrence, because you're not fit for customer service work. Also, please don't send me a customer service survey after NOT assisting me with my issue.”

Helpful Report

Posted 3 years ago

“A partir del 01 de marzo del 2021 cambiaron sus políticas de devoluciones y tienes que pagarle 5,95 euros por devolver las prendas, ellos las reciben y luego cuando consideren regresan el dinero. Es un abuso y más en tiempo de pandemia cuando aquí en catalunya nisiquiera abren los comercios los fines de semana, para las personas que trabajamos es una desconsideración. Además tampoco aceptan los cambios online en tienda, es terrible. La devolución de dinero de prendas compradas debe ser en la misma tienda, es decir, si estás de viaje y compras algo uniqlo no lo puedes devolver. Son unos abusadores, pésimo servicio en tiempos de pandemia”

Helpful Report

Posted 3 years ago

“returned 2 items they declined to refund my money. My emails are clearly showing that I bought them and they were sent by mail to uniqlo. They made a mistake and didn't process the refund and when I claimed it they asked me for proof. They probably lost the return letter themselves. Once I sent it I didn't have the return letter anymore and each item was written on it. I keep emailing to Uniqlo and they ignore my email. I sent an email on November 23 of 2020 and another one on February 10 of 2021 but haven't received a response. I wanted to write a review here to warn people so they won't lose their money like I did because of uniqlo's mistake. I never expected such horrible treatment. I am very disappointed with them.”

Helpful Report

Posted 3 years ago

“Returned a coat that was too small. I did everything right and followed their procedures for the return. Records indicate they received my item back on 1/14/21. When I try to track my return in their system I get "no eligible item to return". Their email responses to my inquiries are a run around. I did everything right and I'm getting no help. Prior to this I had purchase several smaller items that the longer I have them it's more obvious they are cheaply made. Don't be fooled by the cute styles. Class Action Suit anybody?”

Helpful Report

Posted 3 years ago

“My sweaters arrived with holes. There is NO ONE to talk to!! Absolutely terrible customer service!!!”

Helpful Report

Posted 3 years ago

“Customer service is non- existent. Have sent emails with no reply from Uniqlo, and I have tried to call many times with no luck. The error that I am trying to correct was theirs. I really liked their clothes, but I am not going to pay for items if I can't get reasonable customer service. No stores near me, so I have to order online.”

Helpful Report

Posted 3 years ago

“Consider carefully before buying something from them unless you are 100% sure you won't return it later, special on sale items, their return policy is really xxxx.... They basically do not offer returns, not even credits, you can only exchange the item you want to return for others which are same price or higher, which means once you spend $$$ you will not be able get your money back, and you even may spend more and randomly get some things else you may not want. And you will be asked for the receipt papers come with the parcels, they do not accept anything else, not even the email was sent by them when you placed the order online...”

Helpful Report

Posted 3 years ago

“Where is my stuff!!!! On the 29/12/20 I purchased a pjs set from uniqlo to be delivered to Hermes parcel shop. On the 7/1 I went to the parcel shop and the shop assistant told me there was no parcel under my name. I call uniqlo and customer service told me on the 7/01 the parcel was delivered. Now it’s 21st and I have no parcel or money. And the still investigating there own mistake at the cost of my money! DO NOT BUY ON LINE WITH UNIQLO! THEY ARE THIEVES!!!!”

Helpful Report

Posted 3 years ago

“Hi stoped by the store on Broadway in NYC and had an amazing experience. Carlos found a pair a pants that no one else could find. He was so nice. Thank you!”

Helpful Report

Posted 3 years ago

“One thing thats certain is that the workers are not human, they are either snails or turtles because they take too long to deliver, refund and reply. They seem to be very unattentive to their work and dont value our time, anyways this was my experience and everybody has their own.......”

Helpful Report

Posted 3 years ago

UNIQLO is rated 1.7 based on 199 reviews