UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Take notice of the low rating. It will relate to your experience for sure. USELESS, Going to court to get a refund because they refuse Paid for a 4 day delivery. 90 days later they finally admit to losing the parcel. But it's not over, because they have found every excuse they can to drag out the refund process, and now I have to take them to court to get my money back. UPS is the worst company to deal with. They are like children playing a game, making excuses, lying and refusing to do anything they claim to do. In the conversation so far, they have apologised more than 30 times. They repeatedly ask for my contact details and then offer a new review or investigation, assuring that someone will get in contact. I must have had 5 of these, and at no point has anyone contacted me about anything. The continually return documents claiming missing information, when the information is in the document they return. Their stupid behaviour is unbelievable. And then they will suggest you phone their support telephone number, which is only a good idea if you want to be put on hold for over an hour, to finally be told by some manager that they will sort it out, which of course they don't because no-one does anything they say they will do, ever! Ups stands for USELESS, UNDERPERFORMING, UNDELIVERED uPs stands for PATHETIC, upS stands for words that refuse to be submitted here. Use UPS if you don't want you parcel to arrive. Use UPS if you want to waste your money. Use UPS if you want a frustrating period of trying to get a refund, or any answers at all. If you want your parcel to arrive, use another company.”

Helpful Report

Posted 3 years ago

“Small package has been in this country for over a month now, on tracking it says customs checked many weeks ago, they have been saying warehouse scan and package will be forwarded to a ups facility in the destination city but its not moving. poor show from these idiots i will tell supplier in italy not to use this hopeless company. info also passed on to scammers.”

Helpful Report

Posted 3 years ago

“Sick to death of UPS blaming covid and Brexit for delays and missing items. We are getting emails DAILY now from customers. We have contacted your head office, CEO and FB and you are ZERO HELP. You cannoot really blame Brexit for missing items in the UK...Wait yes your doing that also. DO NOT USE. CHECK OUR THE REVIEWS. THEY ARE HAVING SERIOUS ISSUES. ***** STAY WELL AWAY****”

Helpful Report

Posted 3 years ago

“Worst service ever. Never send your parcel through UPS. You will never get it even if you get , it'll be broken and badly damaged. Worst customer service who dont give any update about the product and have no idea of where the package is. Total waste of time and money and yes it is really going to shoot up your blood pressure when you talk to the customer care.”

Helpful Report

Posted 3 years ago

“MY UPS COURIER EXPERIENCE REVIEW (THIS IS FOR ALL OFW WHO’S PLANNING TO SEND BALIKBAYAN BOX.) Last NOVEMBER 27, 2020 I sent TWO PARCELS from SOUTH KOREA TO CEBU, PHILIPPINES. Since I can’t go home because of the pandemic we’re facing right now. I decided to send package to my mother. Before I already sent parcels many times to CEBU CITY. I have always been using EMS POST OFFICE because of their fast and reliable service. The EMS POST OFFICE told me that “Only UPS COURIER can go to CEBU CITY, PHILIPPINES.” So, I have no other options but to send my package using UPS COURIER. I paid DOUBLE PRICE FEE than the usual I paid for EMS POST. I was hopeful that my package will be delivered early. And “YES, IT WAS DELIVERED EARLY and THAT WAS THE SECOND PACKAGE.” The First parcel has a tracking number 1Z65533F0468153217. And the Second parcel has a tracking number 1Z65533F0468316407. The second parcel was delivered on December 1, 2020 at 4:19 pm and paid CUSTOMS Tax amount in Philippine Peso 2,516.00 (Two Thousand five hundred sixteen peso). So, I was hoping that the FIRST parcel will come anytime soon. But days, weeks, and months passing by it hasn’t arrive yet. So, I wonder what happened. I sent an email to UPS CUSTOMER AGENT. Fast forward, we exchanged mails with the agent. They asked me documents such as AIRWAY BILL, PROOF OF PURCHASE, AND CREDIT CARD STATEMENT OF ACCOUNT. So, I have given all of the documents they asked. Then again, they are asking “FDA PERMIT.” Then I emailed them again. “Why are you asking me FDA PERMIT? When I am just sending these items as gifts. Is there any other way so that my parcel will be delivered? Or should I pay more tax than the usual?” and then they calculated that I should pay the amount in Philippine Peso 5,285.00 (Five thousand two hundred eighty-five peso). Then I agreed to the agent that I will be paying that amount just the parcel to be delivered. The last email that I have received was on January 15, 2021. “This email acknowledges the receipt of your message. We’ll proceed with customs clearance tonight.” Then I waited again and hopefully it will be delivered anytime soon. Last January 26, 2021 and February 17, 2021 I have sent an email to the agent but the agent didn’t reply. So, I sent an email to their new agent last March 2, 2021 and give the necessary details of the parcel. The agent replied to me March 3, 2021 the again we’ve exchanged mails until she said “I regret to advise you that I am still waiting for our counterpart's feedback regarding the retrieval of your abandoned parcel.” So, I replied her back “The parcel wasn’t abandoned. I even agreed to pay more tax so that we can claim it. And your fellow customer service agent told me last January 15,2021. “This email acknowledges the receipt of your message. We’ll proceed with customs clearance tonight.” So, the agent again replied me on March 10, 2021 and said “I have received a feedback from our Brokerage Group that unfortunately your package cannot be located at the moment.” And now, I am DISMAYED and FRUSTRATED. I think my gifts inside the parcel was already been used by them. At the end of the day, no matter how many emails and documents we send to them. They are trying to tell “Just give up! Its already lost or the items have been damaged and used” SO, I WILL NEVER AGAIN USE UPS COURIER. THIS IS MY FIRST AND LAST TRANSACTION OF THIS COURIER.”

Helpful Report

Posted 3 years ago

“UPS could not care less about customer service. Absolutely shocking, although I find it hard to get angry with the call centre people as who knows what conditions they are working under. I am a small business £300 out of pocket not to mention days of wasted time and delays in production as a result of UPS's absolute disregard for my parcels which have been lost. They're certainly happy to make money out of the pandemic though!”

Helpful Report

Posted 3 years ago

“Utterly useless service ! There tracking system is useless and tells me nothing, and they have lost my package completely, despite emails to give me 2 delivery days, I waited in all do and nothing happens ! Call there customer service ( in the Philippines) and they are useless too.. I WILL NEVER EVER USE THIS COMPANY AGAIN ! EVER ! My vehicle is off the road waiting for the parts they have and the do not care at all ! And nothing I can do has any effect, I've spend hours trying to resolve the matter, no emails on progress, no phone calls, just a void ! Idiots !!”

Helpful Report

Posted 3 years ago

“Scheduled delivery was delayed by a week, it was rescheduled to today from 1200-1600, obviously that came and went with no package, according to the tracker my package arrived in Stanford Le Hope two days ago and hasn’t moved, Stanford No Hope more like. Edit: I have emailed their customer services but judging by other people’s experiences I doubt I will get a response, they only put a reply so their Trustpilot metrics show they respond to negative comments, would be good if they did anything to address the issues in the first place. My package status has now been changed to delayed due to Brexit, this is clearly an excuse as it has been cleared by customs, is in the UK, customs charges paid, so how can Brexit be an influence? It is sitting in a warehouse 2 hours drive away and two weeks overdue the original scheduled delivery date, one day overdue the amended delivery date ‘due to Brexit’. Just sort your act out. I think everyone who has had a bad experience with UPS UK recently should contact BBC Watchdog Rogue Traders, let’s get this company investigated...”

Helpful Report

Posted 3 years ago

“UPS CEO if you need to contact someone UPS CEO if you need to contact someone. He is useless at responding but im sure a few emails may wake this waste of space up. i called the CEO of parcelmonkey with an issue and it was sorted by the CEO at PM in two days. this idiot is Mr hide and seek. too big to help UK customers. Any issues give the guy a ping. UPS CEO UK - scottdavis-at-ups.com”

Helpful Report

Posted 3 years ago

“Unable to speak to anyone, was on hold for over an hour. They don't answer any of the emails. We will have to find another courier for all our business. Don't even think they are worthy of one star. No way to run a business, all our suppliers are annoyed so it's not just our business they will lose.”

Helpful Report

Posted 3 years ago

“Horrendous in every way. Kept 3 packages meant go from London bound to USA for 1 week then returned them as "they have a backlog and can't cope". All the time the UPS online tracking said they were in USA and about to be delivered. Eventually got my parcels back and felt lucky they weren't lost. They are a shambles and the people in the call centre are unintelligent robots who won't deviate from their script. Now they won't communicate re refunding nearly £170 taken for parcels that never left London in a week - no worries, will block credit card payments. Totally useless and scary that they are still in business. Don't use them under any circumstances. Wish I had read these reviews before using, could have saved myself a lot of trouble!”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“They have stolen my laptop that it was inside a box that I delivered with them to my moving to Gibraltar. I can’t believe they could do that. I’m 100% sure one of their stuff stole it. This is not going to end here. I will take you to court UPS. For those who lost their properties, ask for legal advice and report this awful company. I hope the people who don’t know how bad is this company can read the reviews first.”

Helpful Report

Posted 3 years ago

“Don’t use this company. If you don’t have a choice sent a pigeon got more chance u gonna get your package deliver. Useless useless useless !!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Most Awful Courier Experience Of My Life. Two months & twice to Italy & twice back again; LOOK AT THE TRACKING?!!! This is not Brexit or Covid it is UPS, only the former pair are their constant & pitiful excuse. The worst customer service experience in my entire 48yrs, I have never ever dealt with such boundless ineptitude and unaccountability as with UPS. I've spent over 8hrs chasing this up and being lied to and misled over and over, no duty of care for their smaller customers whatsoever. Barely no emails are answered & on the rare occasion they are it is generic & inapplicable to the questions asked. What do Customer Service actually do? Nothing for me & they've likely now cost me money too. Oh & there was a Customs Invoice enclosed, just another of their strange ploys & excuses for such an inferior service. "UPS; AN UTTERLY DISGRACEFULL ORGANISATION THAT I HOPE I NEVER HAVE TO USE EVER AGAIN".”

Helpful Report

Posted 3 years ago

“Appalling service all round. Been waiting over a month for a parcel. Tracking updates change daily, sometimes a date appears, then disappears again.. Excuses randomly appear on the tracking feed ranging from Brexit (they should have prepared) to severe weather (there hasn't been any) to confusion over delivery address (my delivery address couldn't be clearer). Customer service (farmed out to India as presumably no-one here can take the abuse) has no idea when or if my parcel will ever get to me.”

Helpful Report

Posted 3 years ago

“UK to Italy parcel went nowhere in 3 weeks! Paid for parcel UK to Italy. Ups held the parcel at Heathrow for over 3 weeks, then sent it back to my home address!!. Tried to email them, the log in on the web site doesnt work. I called them, 30 mins taken to do nothing but call me back. Call back never happened. I have had to refund my customer and I have lost £12 to UPS.”

Helpful Report

Posted 3 years ago

“I sent an expensive very rare smartphone to my friend in the UK with the track number: 1Z06W05V0495397302, but surprisingly, the UPS company lost my parcel. Previously, I sent a lot of cheap goods and they were delivered normally, but as soon as I sent an expensive product, it was immediately lost! I am sure that my parcel was stolen by UPC employees. I do not recommend using the UPS company to send valuable goods, as it will be stolen by the company's employees!”

Helpful Report

Posted 3 years ago

“They apparently delivered a package but there was NO knock on the door as I was here all the time and NO card put through to let me know where they had taken it. I eventually tracked it only expecting it to have been delivered to the nearest access point FIVE MINUTES away from me, but they sent it to the furthest, miles away!!”

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Posted 3 years ago

“Store 5234 Fm78 Sqn Antonio Texas. This store IS AWESOME! I HAD SOME CRITICAL DOCUMENTS TO DOWNLOAD LIKE ASAP! AND THE THREE YOUNG MEN THAT WORKED THEIR ASSISTED ME IN GEETING THEM OFF AND FAXING THEM. WHILE THERE I ALSO OBSERVED THEM HELPING OTHERS IN AN EXPEDITIONOUS AND COURTEOUS WAY! LOVE DOING BUSINESS WITH THEM! WILL RECOMMEND THIS TO ANYONE! IN THE AREA! STORE5234 FM78 THE BEST! THANK YOU!!!”

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Posted 3 years ago

UPS is rated 1.2 based on 2,137 reviews