UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UPS lost my package shipped from a merchant Godakart.com I filed a claim they issued the claim check to the merchant not to me. Their customer support and claims department are outscored you cannot speak to anyone in America never. UPS said to contact merchant who will not respond to my numerous requests for an replacement and UPS says there's nothing they can do although I filed the claim. Now I have no merchandise the merchant paid twice and I cannot speak with an American at UPS. Trying to get my merchandise my money or to speak to an American has been a complete nightmare. Do Not use UPS they are not business moral”

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Posted 1 year ago

“UPS didn’t respect the customer who paid money to get service, but unfortunately we got a very bad service from unskilled staff, after 10 days of delays they postponed the delivery from Thursday to Monday! Easy”

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Posted 1 year ago

“Don't use this excuse of a company ..I paid good money sending my daughter a Xmas present overseas..UPS ransacked it inc private underwear and blamed customs..I gave up trying to pursue a simple explanation after more than 35 e mails..they don't answer calls and were a complete joke of a company..trust me save your money and use someone else.. Date of experience: 04 January 2023”

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Posted 1 year ago

“They said they delivered a perishable package and set it by front door. I was home. They didn't deliver it. After hours of trying to find it or get my money back, They told me I wasn't able to file a claim because it was delivered. There isn't a rating low enough for them. They get the same rating as COVID”

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Posted 1 year ago

“I wouldn't even give them a one star. One of the worst courier companies. Staff have no motivation to clear shipments. It takes more than a week to deliver after it has reached the destination. Would never ever use them again”

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Posted 1 year ago

“Ups delivered my item to a shop and sent me the details of when that shop would be open. I travelled to the shop to find it closed with a sign saying it was due to a family grievance. The card said collect within 7 days or it would be returned so I contacted them to tell them what had happened and to make sure it would be ok to collect the following weekend. When I ended the call I got 2 texts. When I got my bill at the end of the month I had been charged £12.47 for my call to them and £2.50 per text that they sent me. I made a complaint on trust pilot and they told me how sorry they were and to send the details. A few days later I got an email from someone quoting terms and conditions and how they wouldn't do anything. I found those terms and conditions and they were completely irrelevant. The service is appalling.”

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Posted 1 year ago

“Sun is out and it’s 23 degrees can’t deliver weather related issues fedex delivered 3 packages today this is not the first time I’ve had the same issues with ups late delivery damaged package fedex and usps never a problem I’m fed up I’m done”

Helpful Report

Posted 1 year ago

“I used my UPS account once. Someone else fraudulently or accidentally used my account for multiple other shipments. I disputed the charges online and my claim was rejected. Twice I called to remove the charges and both times I was told the charges would be removed. Today I received a notice that my account was suspended for not paying these incorrect charges. After 97 minutes on the phone with UPS today including being placed back in the main queue after reaching someone who could help I finally got another person who confirmed that the charges were cleared up. It's hard to trust that it'll actually happen this time since the previous reps were so useless. My account has now been cancelled and I'll make sure wherever possible that I route my business elsewhere.”

Helpful Report

Posted 1 year ago

“Package left Pittsburgh area at 10:35 pm on 1/25/23and arrived in Buffalo at 1:30 am on 1/26/23. Weather delay at 4:00 am, and then missed the 10:00 pm departure on 1/26/23, by arriving at 11:04 pm after being in the center for 20.5 hours. So my package sat there until 10:07 pm, arrived in Syracuse at 12:56 am on 1/28/23. Received e-mail at 7:15 pm on 1/27/23, telling my package would be delivered by USPS on 1/28/23, by 7:00 pm. Package. Package never arrived to USPS until 12:51 pm, so took 12 hours to get to USPS, so now I won't get it delivered until 1/29/23, up until 8:00 pm. Package was originally due 1/27/23. Package was SurePost, so instead of 3 days it is now 5 days, but could have been 4 days. UPS or USPS both are terrible.”

Helpful Report

Posted 1 year ago

“Ups changed their normal time of delivery which used to be after 5 p.m. but now are showing up in the middle of the day when I am at work. The package that I am receiving needs to have signature but they are not offering alternative pickup location. They will just make another failed attempt in the middle of the day and not leave my package.”

Helpful Report

Posted 1 year ago

“Avoid UPS at all cost! dishonest company and very misleading, having to post small parcel 2 kg that has gifts to my sibling from UK to America, I was first charged 24,00 pounds fee for postage then after few days I have noticed that extra 10.50 pounds postage charges were added to my PayPal account, when the parcel reached America my sibling was told to pay 145 dollars import and duties on the gifts sent! I will never use this company again.”

Helpful Report

Posted 1 year ago

“They lost my package. Actually they delivered a package that was supposed to be signed by me to another person and address and they allow this person to sign and stole my package. On the other hand, when you try to build a claim with your account through UPS app is really difficult as the system always tells you that there's any type of mistake and you are not allowed to submit your documents.”

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Posted 1 year ago

“Avoid UPS, in Ireland at their Finglas depot, 26% of packages were lost between Black Friday and January 24 this year. The Finglas Depot has been plagued with theft issues in the past especially with high end products.”

Helpful Report

Posted 1 year ago

“When it comes to delivering packages, UPS is the totally incompetent regardless if you leave delivery instructions to call you when they are outside an apartment and can not access the building. Every other delivery service is able to deliver packages except UPS. Use any other carrier before you use UPS.”

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Posted 1 year ago

“I made an online appointment for passport photos at the UPS store in Friendswood, TX for Jan. 25, 2023. I got an email confirmation and a text reminder. When I went to the store the clerk said the store does not do passport photos.”

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Posted 1 year ago

“Package first held in customs for weeks due to incompetent staff. Then it was lost during travel to their warehouse. After investigation they charged for import fee. Package is still lost/stolen. Do not use their services ever.”

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Posted 1 year ago

“They left my packages in driveway and they were run over crushing one....then said they send a label to return....I had to drive 20 mins away to deliver and couldn't get there so now I'm stuck with a broken item and cannot return ...out $50.....I'm an old lady....they should've sent someone to pick it up...wasn't my fault!”

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Posted 1 year ago

“Big problem with theft in UPS sorting warehouses especially if it carries a designer label or is a high tech brand.”

Helpful Report

Posted 1 year ago

“Big problem with theft in UPS sorting warehouses especially if it carries a designer label or is a high tech brand.”

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Posted 1 year ago

“Terrible, terrible company!!! We waited 2 days 9AM - 7PM no one showed up to collect our parcels and 0 empathy from the call centre! Disgusting!”

Helpful Report

Posted 1 year ago

UPS is rated 1.2 based on 2,137 reviews