UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You can't even get through to speak to anyone anymore, their bitchy automated voice just kicks you off instantly. I have always had good interactions with the service people, but it sucks you can't get any help.”

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Posted 2 years ago

“UPS sent my package back from Sweden to sender in Germany without ever informing me in spite of me be being registered for shipping updates. When contacting UPS, UPS will not tell me what happened so i'm not sure if they even bothered any attempt to deliver at all. Now, i will most likely have to pay for new shipping out of my own pocket but rest assured i will not select UPS as carrier this time Based on my experiences with UPS Sweden, it appears highly likely to me that UPS is a rotten company (or at least their Swedish branch) that deserves to go into bankcrupcy”

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Posted 2 years ago

“I would rate it -5 if would be possible! It's been about a year since they STOPPED DELIVERING to my address , which is PO BOX, ignoring PHYSICAL ADDRESS. FIRST, if you don't deliver, why you even accept packages? Second, I always include PHYSICAL ADDRESS, and they DON'T WANT TO DELIVER !!!! THIRD, they have phone number, instead saying: we cannot deliver, they could call and ask: HOW CAN WE DELIVER? But they just send packages back without any calls and notifications! This is being a year, since this started and so annoying and disturbing: I have to spend time and the stuff I accept don't arrive when I need it!!!! Ridiculous service!!!!”

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Posted 2 years ago

“UPS is absolutely terrible. If I'm not home they've taken the package to some drop off site instead of my home, even though there was no signature required for the package. My last package was lost for 1 month because of their negligence, and I've received crushed boxes even though the front of the box says "fragile". They are completely careless and unprofessional.”

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Posted 2 years ago

“ce in the world Worst delivery service in the world, even worse than Hermes. There drivers do not even attempt to deliver your item. You will be waiting the whole day for a package only for them to tell you that your address is wrong. When in fact your address is correct. If I had a choice, I wouldn’t even give them a star. I will not be purchasing from any retailer that uses them in the future. A very dishonest and poor company.”

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Posted 2 years ago

“Avoid at all costs. They failed to deliver my parcel. Said it was my fault because I had not filled in forms they did not tell me about and then REFUSED to refund me. Customer service was awful!”

Helpful Report

Posted 2 years ago

“Keep missing collection when the customer is screaming at us. Why bother having a delivery firm when you can’t deliver? Would be a zero out of 10 if available.”

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Posted 2 years ago

“The same price that would get a delivery to your door gets a delivery to local shop where I have to search through a pile of parcels to find my package while blocking the aisle for other shoppers. Decide to return the item purchased. Follow the instructions to use return label and show my invoice to the shopkeeper at the UPS drop off point. Shopkeeper says invoice not necessary, takes my package but refuses give me a written receipt. 10 days latter my now very battered parcel is back with me with a sticker saying it had no invoice! Get new return label, tape receipt to back of parcel and take to shop, they still won't give me a receipt of posting and say the business with the invoice was UPS - nothing to do with them. Utterly shambolic - and a lot of unnecessary work for me.”

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Posted 2 years ago

“Very very poor service by UPS We had Avery important returns to Europe But very horrible surprise that parcel was sent back to us after 15days of long waiting We had to chase them every song day Very very poor customer service and management.”

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Posted 2 years ago

“they lost my parcel from farfetch but they said they delivered it. horrible company. my parcel is expensive and nobody from ups compensated it. they even can't show me exact address and place where they "delivered" it.”

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Posted 2 years ago

“Dreadful - paid a premium for next day delivery and they delivered three days lte without any explanation, apology or refund. Do not fall for their guaranteed delivery dates.”

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Posted 2 years ago

“Urgent package dispatched from UK on 20th December is still not here on 21st January. I phoned UPS on 10th January and was assured it was on the way. I phoned on 17th Jan and was told another couple of days. I phoned today on 21st ... now they say next Monday. Why is UPS so un dependable? Why so many 1 star reviews in the past week?”

Helpful Report

Posted 2 years ago

“UPS - THE WORST COURIER COMPANY ON EARTH! UPS - as thousands of others have stated in numerous review sites, you are truly the worst courier / delivery company in the entire world. I specifically took the day off from work today and waited ALL day at home for the package delivery. I phoned your customer service in Sweden and spoke to Bojan at 15:00hrs today to inquire on the status update of my package to be told that the courier attempted to deliver to me earlier today and there was no one at home to receive the package. This is a BLATANT and OUTRIGHT lie. I have not left my home since last night and have been patiently waiting for the package all day! To make matters even worse UPS cannot confirm when they will be making the delivery again. You are a terrible company with shockingly awful customer service. UPS you are a total embarrassment to the courier / logistics industry. You give your industry a really bad name and you should NOT be in business. Shame on you. I am appalled by your complete disregard to your clients!”

Helpful Report

Posted 2 years ago

“Ups were meant to deliver on Monday 17th but said they failed to deliver because no one answered the door, however, I'm home 24/7 and no one knocked on my door or ring my doorbell. I called ups on Monday and inform them of this and they said they will deliver again on Tuesday 18th and I received a tracking order for this delivery for Tuesday 18th, however delivery was not made. I called ups and they informed me that they need 24-hours to make re delivery, therefore, my package would get delivered on Wednesday the 19th. I called Ups on Wednesday and they told me that it is at the access point, so I told them to get it re delivered to a new address, which ups confirmed it will now be sent to the new address and it will take 2 days to do this. I have still not received email confirmation of this redelivery to the new address. I called the company who I bought the item from and they told me that the package is still at the Sunbury access point and will be there until the 27th of January before it can be redelivered.”

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Posted 2 years ago

“My daughter ordered an iPad she required a signature at delivery. They put it on my porch never knocked on the door. I was in my mudroom and saw them I opened the door and the driver was walking away , was taking it upon himself to sign for the package, than turned around when I opened the door and said oh yeah this required a signature "I went ahead and signed it". Since when is it acceptable for the driver to sign for packages without even knocking on the door? What would have happened if I wasn't home and he left it on my porch and it got stolen? Absolutely unacceptable!!!!!”

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Posted 2 years ago

“So, I am unable to drive due to a siezer on the job. My aunt sent two packages for things that I needed. Two packages mysteriously disappeared at ups partner in enterprise oregon. They said that a label was done for usps so they magically know that their own partner did a label but refuse to help me further saying it usps because now a label was created.. so ups is filled with thieves. Third package the SAME ups partner did the same for a phone that is under a government funded program. Ups said it did not make it because of the holiday for mlk. The label was created 5:58 a.m. on Tuesday the 18th of January. Um...usps is still waiting for the package And it's still not at usps office. I hate ups. They never get things right and will not disclose their partners address so that I can get this fixed. No number no nothing for this partner in enterprise oregon. To ups...you suck and how would you know that your partner did this but will not assist further. I am contacting consumer protection and I am going to go to law enforcement and the ADA. You got paid for a service and no service. I need a phone to contact medical rides and my doctors. I will tare this up and rip you a new one with a law suite in regards to my disability if I do not receive my phone this week....try me!!!!”

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Posted 2 years ago

“I've sent envelope with important documents to Poland . They promised to deliver in 3 days, after 12 days waiting.... calling, writing emails, terrible customer service( Polish lady by the way name and surname I know because I have Polish roots!) started to ignoring my emails later!I was told my parcel is in custom! Day after I emailed Custom Agent the same person emailed me that they need my permission to send back documents on my cost! I want my documents back. This is the worst experience ever!!! Do not use they will charge you double and violate your customer rights!”

Helpful Report

Posted 2 years ago

“This is the third high value parcel that UPS have either lost or stolen of mine. This parcel was delivered by hand to the Leeds UPS depot. It scanned to Castle Donington and then nothing further. An investigation was opened on the 28th December with a commitment from UPS to provide resolution within 10 days. It has been 19 working days and still nothing. I have provided photographs of the parcel to identify it too. Nothing, the level of incompetence is completely shocking, they assure safe and secure delivery with liability cover however I feel that I have been robbed. UPS cannot be trusted with your delivery, if no acceptable resolution is had then I will make it my mission to let as many people know the truth about UPS to save themselves the financial loss and distress. This loss will make a serious impact to my small business and takes food off the table for my family as I will not be able to pay myself a salary this month due to me having to replace the product for the client. Absolutely dispicable UPS. Someone should do their job and find my parcel !!!”

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Posted 2 years ago

“Disappointing unprofessional and rude really and don't blame COVID-19, this happens alot, waited for delivery only to find out that driver said he tried he lied, I sitting in the window waiting driver stuck paper on door and put pkg on porch left was told he would go back he didn't waited bull!!! TERRIBLE SERVICE”

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Posted 2 years ago

“2nd year personal vehicle delivery driver , was told I'm not getting my $1000.00 dollar bonus because of a all of the sudden sign date that I didn't see or hear about this year or even last year , funny how things pop up when they are done with you ...”

Helpful Report

Posted 2 years ago

UPS is rated 1.2 based on 2,137 reviews