Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 615 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utilita Energy 1 star review on 10th January 2025

Julie Glaister

Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shambles of a company Has anyone managed to get through to these people on the phone? I left months ago. Their website wasn't working when I was expecting the final bill so couldn't pay it. They set up a payment plan which I can't afford with all the other ridiculously priced bills I have to pay. Paying utilita off for a bill I've never seen is not a priority. Cancelled the direct debit. Now they're writing constantly. Don't have hours to wait on the phone. 300 people waiting before me on live chat and they don't answer Facebook messenger 🙄. It's absolutely ridiculous, how do we get hold of an actual person. I've emailed again. Spoke to Ofgem, they said keep all the evidence that I've tried resolving any issues. If they don't respond after 8 weeks then I can start a complaint through Ofgem. Utilita actually owe me over £200 that I've paid them, it's left my bank account but is no where to be seen on the Utilita account. Wheres it gone? I was with Utilita less than a year and the entire time all they did is mess me about so I changed suppliers. They're pestering me for a final bill yet they owe ME money! Just found out that they never gave meter readings to my current supplier, only took 6 months to notify me of that too. I'm livid! Utilita installed smart meters but the gas meter was never online, not communicating with supplier, they knew about the issue and never resolved that either. Again spent hours trying to get that resolved over the phone and never got to speak to someone, so gave up. They don't respond to emails, Facebook chat or the live chat on their website. I give up, let ofgem deal with them. I'll be expecting to be compensated for the stress and inconvenience caused. May even bill Utilita by the hour for the hours I've spent and wasted trying to communicate with them. What a shambles”

Utilita Energy 1 star review on 4th November 2022

Helpful Report

Posted 2 years ago

“Utilita are absolutely disgraceful, nothing but over charging greedy scum.... This company will drive thousands of people 6foot under with there carry on!!! Absolutely AVOID them at all costs if you value your health and wellbeing... Shameful”

Helpful Report

Posted 2 years ago

“Terrible!!!! The customer service is a joke! After being cut off 6 times after being on hold for over a hour. To date I have spent 6 hours trying to resolve an issue. When you finally get through to someone they don't know what they are doing. Giving incorrect emails to send information. once sent they pretend they have not received. Issue never gets resolved as they try and give you previous tenants dept. The process is so exhausting you eventually give up. If the operative is thinking the issue is too hard to resolve they will just hang up! Do not touch with a barge pole. If I could give no stars I would. Just being cut off again after trying to explain the issue who obviously cant resolve issue.”

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Posted 2 years ago

“Disgraceful company. Always time consuming to speak with anybody in this company. Customer service disgusting. I got a reply in seconds as I put multiple questions regarding the gov payment on Facebook page. Because I done this they soon answered me. Was not made aware this was paid to me but I got this response below. I told Lauren to block me then. Had enough of this company Disgusting company just got a threat off Lauren In future please refrain from spamming us with multiple messages as the system can block you from doing so which will prevent us from being able to assist you on this platform. Thank You - Lauren”

Helpful Report

Posted 2 years ago

“I am still on going with this company I've sent them letters recorded del.emails phone call in this country and South Africa I've not paid any bill since March 22 when I moved in we are elderly in our 70s and hubby blind I'm disabled I got on to ofgen but they are leaning on Utilitas side.The letters I Sent confirming who I am they are saying royal mail never del.them!The letters i get are in The name of prev.tenant they've just Sent a bill forcz£5,500 and treating to fit a prepaid meter which neither of us could manage.The bill is in the previous tenant name.I don't know how I stand with that This company are criminals,crooks exploiters avoid there customer service is not and full of trained liars.”

Helpful Report

Posted 2 years ago

“Worst company ever from the start I got a smart meter tht don’t connect to my little device and I can’t see anything nothing gets done about it from months trying secound half of my top ups don’t show on my app which is another joke the 66 pound from government didn’t got added to my meter but they trying to say it did on the 4th October but then on the 6th October i top up 25 pound cz my electric was on zero and turn it self off but he still says I did got the 66 added to my account joke so I said you trying to tell me and make me stupid tht either 66 pound got used in a space of 2 days or tht with added my 25 iv topped up so the balance would be 91 then got used in a space of 10 days joke he said no no madam I’m no trying to said tht so I laughed tells me he can’t send anyone out to check and sort the issue with my meter and my smart device and I need to wait 5 days and it will get sorted god knows how tht will happen because I know for a fact I be back in that phone In 5 days going off my head again on someone tht has no clue what he’s doiin or how to resolve a problem and don’t speak English so you can’t understand what the f** his sayn raging”

Helpful Report

Posted 2 years ago

“Worst company to get though to! I waited on the chat for over 2 hours waiting for an advisor and never got an answer, every time I call the help number I get cut off after following the instructions over the phone! I have no gas supply and my house is too cold for my baby!!”

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Posted 2 years ago

“Charge me for the previous bill that doesn't belong to me. Been contacting them for over a month and they still haven't gotten it right.”

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Posted 2 years ago

“Don’t bother. So opted to go on pre payments meter’s over a year ago. Due to covid it couldn’t happen. Then before I know it had a bailiff with a locksmith trying to enter my home, luckily I was in. Hugely embarrassing having people in suits just turn up. You ring customer service nothing gets written down so you go round in circles. Avoid ! Absolutely appalling”

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Posted 2 years ago

“Had my pre payment card disabled because I refused to have a smartmeter fitted - what a petty & vindictive company. I received a flyer through the door saying an engineer would turn in 4 days to fit a new smartmeter & that I would need them to access the house. I work and am not able to move my shifts at short notice at their say so - with no mutually agreeable appointment. Today I topped my gas meter up with £50 & when I tried to upload it to the meter it would not accept it. I rang customer service to be told the card had been disabled because I had refused a smartmeter!!!! What a petty company - unable to make mutually agreeable appointments & then have the gall to act in a spiteful manner as retribution for not dancing to their tune !!! Take heed - find another supplier !!”

Helpful Report

Posted 2 years ago

“This company has the worst customer service. I was not able to top-up my electricity meter for a month and I called them almost 30 times but still I couldn't resolve the issue. I was able to top-up gas meter and transferred that money to electricity meter. Their customer service is a joke and they waste customers time unnecessarily. They don't know what the problem is and how to resolve it.”

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Posted 2 years ago

“Almost non existant customer service, expect phone lines to cut you off 20 or 30 times before you give up. Dishonest staff and lie even during Ombudsman cases. As an elec provider they arent bad but if anything goes wrong you are stuffed, they isolate all contact to make it impossible and train their staff to be abusive to customers :(”

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Posted 2 years ago

“If I could munis 10 starts I would. I moved into a property back in July last year. Since I moved in, I’ve not been able to contact them once. The phones on hold for up to an hour and cuts dead. Switching provider to a company who I can correspond with accordingly to keep my kids warm this winter. 4 email sent in this time and have not heard a peep back. Goodness knows what they actually do in their offices. Absolutely disgusting. Do not want them getting another penny out of me. I even tried the emergency lines and nothing. Makes me wonder how many people being looked after by them will suffer this year if an issue occurs in someone’s home. Good riddance to them! I can’t answer the questions in the survey below. Mainly because I got nil response ever!”

Helpful Report

Posted 2 years ago

“I was very disappointed in utility customer services felt I got got fob off time and time again when I was on the phone yo customer service i was off the supply for 3 day with out hot water or gas had to go out and pay for heater to heat my own home the enginer who come out zaheer was fantastic very kind and very professional he made sure we had heating on in our property zeheer come out to the property late at night and did a fantastic work and didn't rush the job he really did take his time I'm so happy with everything zaheer had done he even fitted new meter in our property I'm so please for everything our enginer has done for us”

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Posted 2 years ago

“I’ve very recently purchased a property and i’m trying to get registered with Utilita. Held on the phone for 1hr 6 minutes to speak to a Customer service Advisor who then asked me to hold. Then another 1hour 18minutes later the phone was answered, took my name then asked me to hold so she could reset the meter. Held on for a few minutes only to be cut off. This is shocking and im really disgusted at this company. I would be obliged if someone from Utilita could explain why this happens. I just want a card so I can get supply until I can change to a Credit meter. Please can someone help.”

Helpful Report

Posted 2 years ago

“I have been charged with a standing charge for 5 years on a key meter !! They claim im not & i contacted ofgem to sort this matter out & receaved only £75 from over £900 that utilita owe me on standing charge!! If utilita was not charging me a standing charge why is it that when my mains electric supply is switched off for over a week when away from home that from £5 credit i come back after 7 days to see £2.56 remaining when the electric supply from the mains is switched off !! I am still being charged a standing charge that is breach of contract !! Utilita solution is to get a smart meter that they repeat over & over like a scratched record player !! I cant get anyone from ofgem or utilita to view my meter as proof of standing charge is being taken out daily !! Utilita are conning me out of money !! Charging me a standing charge daily !! On a no standing charge contract !!! I forgot to mention that utilita constantly lie !!”

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Posted 2 years ago

“Customer service is rubbish, sending debt collectors before the date my payment was due,”

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Posted 2 years ago

“DISGRACEFUL CUSTOMER SERVICE Firstly ive been a long standing customer and do not expect such disgraceful,disgusting, and uncaring service. Utilita us an absolute joke of a Company. 1hr EVERY SINGLE TIME to answer the phone from your South African call centre. Then 40 mins trying to get the non functional to work to no avail!Ive been waiting 7 weeks for a SMART METER THAT WORKS!!!! In the meantime my Gas and Electric have gone off whilst at work as ive no idea what my balance is. Ive phoned half a dozen times for help. Put in formal complaints with Advisor to speak to SUPERVISOR and nothing. Instead one is made to listen to repetative messages about the Award winning Apps -seriously do you not think CUSTOMER SERVICE is more important!!!! Ive tried to change Company but Utilita is NO help! YOUR A DISGRACE OF A COMPANY!!!!”

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Posted 2 years ago

“Shady company tell you no hidden costs will that's a lie got standing order charges, swap your taff because you dont pay by direct debit but have never once asked me to, the app doesn't work been sending meater reading but apparently they haven't gotten them so as a result I now have a bill of over £3000 on top of the £200+ a month I have already paid over the 10 months I've been with them so they made me swap to a pre pay meter to pay it off and that doesn't work either , so now me and my family are sitting in the dark freezer defrosting with all our food in it because even when you call them to fix the problem after over an hour wait to talk to someone they put the phone down on you before you even get your post code out your mouth and don't even bother with the live chat because they can't actually do anything or look into anything and again another long wait for the useless and unhelpful feature”

Helpful Report

Posted 2 years ago

“Dreadful can't handle customer services I've been trying to pay for my energy since moving in in March 22 No one has managed to sort problem with numerous calls,no response to letters even with recorded delivery ask to email certain member of staff no reply.This company is hopeless customer service the worse I've encountered.My advice not to use them”

Helpful Report

Posted 2 years ago

Utilita Energy is rated 1.1 based on 615 reviews