Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 615 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having problems with my gas signal since last year been on the phone to utilita a lot requesting to get it sorted but still not sorted they said I would get a booster but boosters stopped 4 years ago am a disabled person and have really bad mental health issues and this isn't helping as getting pushed from pillar to post on each call”

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Posted 3 years ago

“Customer service is shocking trying to get a hold of someone take over an hour on hold also the o line chat is still speaking to a machine that's pointless also I'm gonna swap provides”

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Posted 3 years ago

“High prices , the service is horrible… left me with no gas for 12 hours ( still waiting ) even tho I topped up and specially having a 11 days old child no interest of helping at all.”

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Posted 3 years ago

“On there Q/A page it says it takes 30 minutes to top a smart meter. Really I don't think so. It must be really difficult to press a button. I've waited over 12 hours, some times more. Pathetic.”

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Posted 3 years ago

“If I could give this company 0 stars then 0 stars it would be. Awful customer service and an absolute rip off, have no interest in helping you. They think it is acceptable to leave you without gas and electric for two weeks until you are able to top up. Do not use this company there are far far better out there”

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Posted 3 years ago

“Had a final bill of £160.00 paid it & went onto pre payment, switched over to Scottish power & then received a yearly usage bill of £1020 odd pounds, estimated at my usage of £290 odd pound a year (I've been here 2 years & 6 month of that on pre payment top up) & because I've tried to switch over to another supplier, Utilita have invented a bill that doesn't exist, after I've already had a final bill! I've contacted my MP. Im gonna shut this farcical daylight robbery firm down! Watch me!”

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Posted 3 years ago

“I've had to give them a 1 star so i can give a review otherwise it would've been zero This has to be the worst customer service in the uk,please avoid this pathetic excuse of a company,they have no empathy and are completely heartless,try powering up your customer service skills and don't be patronising,loyalty = anxiety and unwanted stress”

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Posted 3 years ago

“Complete. Utter. Robbery. 2 years of battling, they currently reckon I've spent £1,700 in 4 months. In summer. I've gone through Ombudsman, pointless, my MP, a little better, but now this new bill. They wont authorize a change in supplier. My advice if you are stuck with them is dont bother with Ombudsman, pretty sure it's rigged, go to MP and dont stop pushing.”

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Posted 3 years ago

“No need for me to write an essay about these all I will say is worst company ever”

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Posted 3 years ago

“This company is a scam. It is so so overpriced and their customer service is awful. They said we owed them over £500 when we had closed our account - My flat mate spent over 7 hours of her time on the phone to the stupid customer service team who clearly do not all communicate or update their systems. Finally, when they realised they actually owed us money, they sent the payment to the wrong address! DO NOT USE THIS COMPANY THEY ARE AWFUL.”

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Posted 3 years ago

“U can never get through or speak 2 any one shocking I am switching sick and tired of the company”

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Posted 3 years ago

“Utilita is such a joke, tried to get my prepayment meters moved into credit or bill and looked on their website for the criteria. I passes all their criteria online. I called waited 25 mins on phone only to be told I cannot touch my emergency credit at all for 3 months for them to pass me over to a credit or bill payment. I touch emergency because I can't afford to top up every 3 days with current situation. I tried to explain prepayment doesn't work for me as I get paid irregularly so for me a bill works best and I know I can pay it off when the bigger bill comes. Never missed a payment with any other companies. Never known this to be a criteria and it's a laughing stock. Prepayment with current prices is a rip off too, make £45 disappear in 2 days.. only have one clothes wash a week, don't have the radiators on all the time. But somehow use £9 per day?.. sure. I want to switch so bad but current situation leaves me no choice but to sit without electricity in winter.”

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Posted 3 years ago

“I think utilita are a joke falsifying information ie the wrong billing amount as it was estimated not actually my bill to obtain a warrant illegally or my start up reading was wrong or somthing has happened I don't know one guy said on the 30/11/21 he found the issue and would not tell me what it was but cos my case was with the revinue team it would not allow him to do nothing about it and passed my Case to the complaint dep 2-3 hour call bk never happend . And today they wa suppose to Iillegally entering my property to fit a meter with an illegal debt update on that they did not turn up, I was on the phone from 9 am today1/11/21 till 2:45 been told they are right I am wrong i asked to speak to a manager non available apparently was told I'm not allowed brething space to put the debt on hold even though I'm on on disability benefits and on there priority list ........ I moved in my property on 2/11/20 I moved out on 14/2/21 temporarily i did not return to the property till 7 months later and the only thing that was left was a fridge freezer turned on I took all my stuff what little I had. I payed £109 on the 1/1/21 £109 that was the first bill I got. I moved out on the 14/2/21 i did not return till 7 months later I then sent a £200 payment so in total iv payed £309 what would well cover any usage but no they say I still owe £710.41 so they say/don't as they say iv been in the property all 11 months and the readings are right that iv given Iv used £1019.41 in 2 and half months after giving a meter reading one month ago till today iv used £98 that over 12 months is £1176 so basically in two and a half months I 100% know that's the time frame I was in the property iv used almost 1 years worth of gas an electric what a bunch of cowboys... If I used £98 this is for gas and electric in one month x two and half months that's £244 I spoke to someone yesterday he said he looked in to it and he can see what's happen as stated already and he tryed to sort it but because it gone to the revision team or somthing there nothing he could do i was then past on to the revision team the guy said he will brake into my house I will bring the police pay me ((NOW)) in full or I will brake in. Even knowing I don't owe the money I'd had inuff and tryed to set a payment plan up he would not allow me to pay £100 then £300 in five days the rest and the remaining on 28 /1/22 that was not good enough so I put the phone down and phoned bk and funny my call was answered immediately by the complaint team I explained the situation he was horrible told me I'm wrong there right he's done that job for 10y and there never wrong never the only thing I go off is what my colleagues say I'm like read the notes no he would not i said I want to speak to a manager no he said I said iv Done a SAR and this call is been recorded he said wait on one min low and behold manger come on the phone I explained my situation again she kept saying the bill is right and kept explaining it but she kept saying estimated I was saying but you have the readings she said ye that's right I'm like what's right you keep saying estimated she like ye that's right I'm like what the actual f she like dont swear I'm like you can not answer a direct question I said what estimated about it she said I'm not going around in circles I'm like what answer the question she would not and just said it's all correct and said she will put it to deadlock and said they noting I can do just go to the ombudsman.”

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Posted 3 years ago

“This company is beyond a joke... Iv been on to utilita for the past 2 hours!! Iv been transfered to x4 different departments... & now I'm sat in the dark with a 1 year old baby!! Iv tried topping up £ 100 electricity but meter is rejecting it last reset number they told me to enter locked the key pad so now I have to wait a further 45 mins before I have to ring them back a probably be passed to another x4 departments... I don't know how they expect me to ring them back when I have already informed them that I have been sat in the dark x2 hours with no power supply my phone battery is about to die & I have a 1 year old baby I'm the house with me!! This company is above & beyond a joke!!!”

Utilita Energy 1 star review on 1st December 2021

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Posted 3 years ago

“Only sign up with Utilita if you want.... To wait on the phone for hours to end up frustrated and with no resolution. Smart meters installed by them after months of waiting that don't communicate, meaning you are forced to top up rather than pay by direct debit. Engineers who either don't show at appointed time or, if they do, are not the sharpest tools in box (being kind). An offshore call centre that is more focussed on getting you to do things their way than solving your problem. Dreadful customer service in every way. If you're up for the above, use Utilita. If you want to deal with a company that cares, go elsewhere.”

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Posted 3 years ago

“The are the worst, useless,”

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Posted 3 years ago

“I posted that they were the worst company, bar none, that I have ever,ever dealt with. And or good reason. Its like they win employee awards for creating nonsense over there. The priority complaint resolution dept phoned. What a misnomer. They should be called the phone you to argue under the pretense of wanting to help dept. It was like a prank phone call. Just when I thought they could not get any worse. They put more effort into it. A stunningly rubbish company. Stay away. Just look at their customers rock-bottom 4% positive reviews.”

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Posted 3 years ago

“Every time i top up it says i’m in minus and i’m wasting so much money”

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Posted 3 years ago

“Topped up 37 on the 11th by the 18th had £1 electric left Used £36 in a week With no oven or washing machine as I've just moved so it's impossible I've used that much Do not join Company is the biggest thief ever”

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Posted 3 years ago

“Can't believe how many bad reviews these have. I nave been with them for years and they are the cheapest I have come across. I had a problem with my meter, went into the app and did live chat, had an engineer arranged for a couple of days later, he came, he fixed, he left. I just did a comparison for SCOTTISH POWER. SP want 3 TIMES+ as much from me for the same amount of gas/electric for the year, so £3,500+ for the year, and that's on their cheapest tarrif with a monthly account rather than pre pay! And the reason I checked was because my daughter changed from Utilita to Scottish power and her bill shot up. She nows owes them £400 in 6 weeks and she has also been paying them £120 a month! I'm just waiting for the price hike like all the others have done but so far I have no complaints about Utilita. When there's a problem everyone likes to complain, so thought I would put my positive review online so people can see its not all bad”

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Posted 3 years ago

Utilita Energy is rated 1.1 based on 615 reviews