Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went wrong your customer sevice, your website. Your an absolute scam. I would have rated you a 1/2 a star but it didn’t give me an option and if I did that would be jenerous so this website is POO I’m being honest when I say never order anything from them. DONT WASTE YOUR MONEY!!! They don’t deceive it. 🖕🏼🖕🏼🖕🏼 You suck”

Helpful Report

Posted 7 years ago

“ABSOLUTE HORRENDOUS CUSTOMER SERVICE Where do I start!! Ordered furniture 04/11 and was promised delivery 10/11 which never happened apart from one of the 4 items arriving before this date and left with an elderly neighbour ( yes solid wood tall set of drawers ) . Was advised other 2 items are delayed until 24/11 - still I don't have the items and again no update on new delivery date . I have been lied to and promised so many things that have not happened. Have asked for complaints to be opened and notes to be added on account and this hasn't been done . I have been on several chats with agents and have been disconnected and then struggled to chat back with an agent . And now my order had been cancelled by one advisor, was told on next chat to reorder and that it was in stock to find oh no it's not in stock and they are not getting any further stock . Leaving me with a piece of furniture from one range and I now have to buy remaining furniture that is not the same range and won't match 😲 I could go on and on but don't feel the company care about it's customers and bad customer journeys. ** Please take care when ordering furniture that it will definitely arrive before dismantling your current bedroom and being left with masses of clothes dumped around the house and on beds that are due to be slept in ... **”

Helpful Report

Posted 7 years ago

“everything! first cooker had missing parts and chips took a week to get it picked up and didn't refund delivery although faulty, and then ordered replacement, showed in stock and delivery was arranged but it din't show, after chasing it don it seems they din't have it in stock for another 2 weeks, so tried to cancel order, but as it showed 'Dispatched' it could not be cancelled, I would have to refuse the delivery. They had already charged my Credit card and were unable to refund it until the item was refused and returned to them. bunch of cowboys, do not order anything from these guys. customer service is not helpful in resolving issues, took 3 attempts to get a return arranged, and most of all their website is very misleading showing in stock when it is not, locking you into this situation you can't get out of.”

Helpful Report

Posted 7 years ago

“This company I would recommend for selling good quality products they are very good if you have a query and respond straight away and sort your problem also quick delivery on items which is fantastic!and also give you an option to buy now pay later im one happy customers thankyou very!”

Helpful Report

Posted 7 years ago

“Had no problems with ordering delivery always quick, surprised to see negative comments, would recommend.”

Helpful Report

Posted 7 years ago

“Ordered a super dry t shirt , they sent out a different more expensive super dry t shirt. I sent it straight back with all the order details and packaging and then 3 weeks later they sent an email saying that they have received it but as it was not the t shirt that I ordered so they can't credit my account. So now I'm£25 out of pocket . They have stolen 25 pounds from me. Spent nearly hour and half on phone being bounced around very hard to understand poor English speaking advisors with no resolve. Going to contact the police and report a fraud . Going to close my account and and never use again. .”

Helpful Report

Posted 7 years ago

“Have never experienced such bad customer service in my life and it seems Very is getting away with it everyday of the week. I applied for an account on the 13th of Nov and got accepted and they gave me £600 credit limit. I didn't actually order anything until the 19th so as far as I was concerned everything was fine. As I was putting the order through I didn't want to choose BNPL option or Take 3, I just wanted the normal monthly minimum payment but I could not see that option available so had to choose BNPL which was annoying. Anyway the order was confirmed with expected delivery 23rd of Nov. I had really taken my time selecting the items I wanted and was quite excited about receiving the parcel. Well, yesterday ( day before delivery) I get an email saying that they've been unable to process my order due to further checks on my account, my order has been declined and account will be closed??? Is it, really! Obviously I got upset and thought they should at least explain WHY they waited till I ordered for them to then reject me? I got on the phone and the battle began. The first 3 times I got through only to be hung up on. Then managed to get through to a man who actually let me explain the situation before he decided to disappear with the call still goin??? By now I'm getting seriously frustrated but wasn't giving up. Tried again on the 0800 nr but it just cut straight away? I found 2 other numbers and one of them actually worked. Got through to a lady and I explained the situation again, she seemed like a helpful lady but how wrong was I. She claimed to be trying to put me through to the Right department and put me on hold. After couple of minutes she got back on the phone and said she's still trying to put me through. Put me back on hold and after a few minutes the crappy music stopped, then it went silent and then the call just cut. What the heck was that!!! Unbelievable! After 8 tries I finally gave up but I was left feeling really angry with a lot of bad thoughts goin through my mind. Wish I had read the reviews before I applied. If that's how Very want to treat customers, they won't last long. Do not get an account with them, their service has not improved!”

Helpful Report

Posted 7 years ago

“Free delivery easy payments free and easy returns quality products”

Helpful Report

Posted 7 years ago

“Quick service and a easy to use website with a overall pleasing experience”

Helpful Report

Posted 7 years ago

“Advertising out of stock tumble dryer on website. Hoover fulfil the orders so phoned me to offer a replacement. However, they unfortunately then sent the wrong model. I spoke to Hoover customer services who were very helpful and said they would happily collect from me but that I first needed to speak to Very.co.uk to authorise and update their systems so that I could receive the refund. Very.co.uk customer services do not answer their phones - 0800 number which rings, then as soon as you connect to an operator it cuts you off. I tried dozens of times and this happens. Then tried webchat - which took 50 mins as the operator could just not understand the situation and was going round in circles. I am 37 weeks pregnant and to be honest have given up trying to resolve as it's too stressful for me at this point in time. However, I can be certain that I will never buy from very.co.uk and my advice is that you avoid at all costs. Worst customer service experience.”

Helpful Report

Posted 7 years ago

“I am their regular customer. Their customer srvice is exceptionally good, good listner and act well. I always feel satisfied when i purchase electronic item from them. As they take the responsibilty well. For them customers satisfaction is important. That is the reason that i prefer them when i want to buy any electronic items. I would recommand to people Very.”

Helpful Report

Posted 7 years ago

“Very reliable quick delivery”

Helpful Report

Posted 7 years ago

“They have unusual things sometimes that are just what you want. Like white goddess dresses, and miss piggy shoes..”

Helpful Report

Posted 7 years ago

“I have ordered a router, and received a receipt from Paypal on paying the said item. I log into my Very account and see an order No and payment with a notice saying this order as been decline. I click the cancel a few hours later, but it informed that this can't be canceled. I can't query this because they are busy. So, I don't know if it will be delivered or not and I can't get an explanation. In other words they are useless. I now want to cancel and order from someone who know what they are doing”

Helpful Report

Posted 7 years ago

“The quality of the prague mirrored chest of drawers was shocking the holes for the wooden rods were not big enough a manufacturers error therefore the wood would split when forced. The customer service when it came to re ordering the parts which had split was extremely painful they quoted a 10 day delivery so my chest of drawers was incomplete for a long while plus it's not robust. I would never recommend anyone buying any products from this company”

Helpful Report

Posted 7 years ago

“Terrible customer service. I have spoken to three advisors regarding returning faulty goods. I was upset by the experience. They were all either very ruder or dismissive. The last one screamed down the phone, I have never been treated so badly. They obviously don't have a clue. Put on hold for ages while they try to figure out what you are talking about. Asked to speak to a manager and that doesn't happen. Awful truly horrible .”

Helpful Report

Posted 7 years ago

“I will never use Very again! I had some problems last year with delivery on orders, which I had to persistently chase, dealing with calls and online chat. Giving ‘Very’ the benefit of the doubt, decided to use the company again, placed an order, hoping for delivery, but alas 4 days after the delivery date, still not received. Contacted Very via online chat, spoke to an agent, who obviously wasn’t interested and continually put on screen automated security questions, which I answered several times, and because this kept happening, I was unable to have my queries answered. I eventually typed in all my details and asked him to stop putting up automated questions, to be told I’d failed the security questions, contact via phone. The following day I tried again via chat as couldn’t get through on the phone, the agent appeared very friendly and helpful, however there was nothing she could do and I would need to contact Very the following day. I then received an email stating the item I had ordered was damaged in transit, and they would refund my account. Why wait 6 days to inform me of this, I should have been informed immediately, I should not have had to chase my order, and no replacement was offered. Do not use Very.co.uk, they do not delivery what is paid for, and very poor customer service.”

Helpful Report

Posted 7 years ago

“Latest products. Easy online shopping. Fast delivery. Products allways as described. Very satisfied. Recommend.”

Helpful Report

Posted 7 years ago

“Disgusting costumer service to say the least!! Can't understand what I'm saying I can't understand what they are saying. Arrogant and rude and had a habit of keeping u on hold for ages before cutting you off!! Bring customer services back in the UK our culture of human rights and respect is different to how they may deal with things over there albeit they would be expected to follow very customer service guidelines!! A total disgrace, they are brilliant at delivering and the quality of items but customer care afterwards leaves u to feel like killing yourself cos yr that angry with them!!!!! They should be on watch dog and ppl should be compensated!!!!!”

Helpful Report

Posted 7 years ago

“I ALWAYS SHOP ON-LINE AS I AM DISABLED & RARELY GO OUT, SO VERY IS MY MAIN CATALOGUE THAT I USE FOR ALL MY HOME NEEDS, PLUS CHRISTMAS GIFTS ETC. THEY USUALLY HAVE NEXT DAY DELIVERY & FREE RETURNS. I WOULDN'T GO ANYWHERE ELSE.”

Helpful Report

Posted 7 years ago

Very is rated 1.7 based on 1,686 reviews