Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,687 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought an expensive cooker from Very, the product is fine, when it eventually arrived, however the Very service is abysmal, no, actually it is non-existing. This was my first, and very much certainly, the last time I ever deal with this company, the delivery date was wrong, the suppliers didn't know anything about the order, the installation date was wrong and so was the date for collecting the old cooker. In short the whole process was a mess. On top of this I was due a small refund, and this is where the sheer incompetence became hilarious. Weeks after the actual delivery, I yet gain chased up for my refund, only to be told that refund was not processed as the item was not delivered, I had to convince them that it was indeed delivered weeks ago. Eventually the poor soul on the customer support desk, and I do feel sorry for them because I think they must be getting a proper beating daily if you look at the poor reviews Very.co.uk gets, agreed to process my refund and I was promised payment within 10 days. Guess what, 10 days came and went and no sign of the money, I started the chasing process again, and the latest is that the refund got processed against my non-existing very.co.uk account, how I am not sure, but that's what beaten-up-soul-number-3 told me. I now got offered a cheque refund, which will take at least 14 days to process, which I declined as I was promised a direct refund to my debit card. Again beatne-up-soul-number-4 from the customer services team, did not know what to do. So here we are, weeks later, a very unhappy customer who will never use them again, and still no refund. So people, if you value your sanity, please, please, please do not make the same mistake I did to buy from this what can best be described as a disjointed, unorganized, hilariously incompetent organisation.”

Helpful Report

Posted 10 years ago

“Do NOT EVER GO NEAR THIS COMPANY. I recently made a purchase for just under £60 and decided to take the option to just pay in full. Happy with the product. However on the 2nd of December I checked my bank account to find that Very.co.uk had taken the amount twice from my account. I don’t often check my bank account so would have never noticed this. I contacted Very by email as there wait time son the phone were horrific. Eventually I get a reply saying that they were sorry and that something went wrong with whatever payment system they use (sounds like a third party company). I was told it would take 48 hours and I provided my bank statement. Anyways around 15 emails later and now 13 days later I have still never had any money refunded. My last email from them said that the basically did not believe me when I said they money was not refunded and they would need a bank statement of all my transactions from the 2nd of December. Unsure what kind of company can not check if a refund has been processed. The company just do not care about it’s customers...there constant “we will get back to you in 48 hours” is just alot of crap. They don’t get back top you unless you push. Needless to say i don’t trust this company and will 100% not be sending any of my bank transactions with them and have taken it higher. I do not have alot of money and £60 is alot to me at this time of year. STAY AWAY FROM VERY...bunch of thieves.”

Helpful Report

Posted 10 years ago

“Disgusting service. I ordered a coffee table. Screws we're missing for the handles. Very made me open a credit account for what I thought was so they could send me the 2 screws. What they actually did was send me ANOTHER coffee table and charge me £150 . Now I have the hassle of returning the item, a credit account I didn't want, and still have no screws for the original coffee table. I'll never use them again!”

Helpful Report

Posted 10 years ago

“My first experience of Very.co.uk. . . I went through the order process, and chose the Buy Now Pay Later option. It was confirmed as such, I was given a £300 credit limit, and the item was dispatched. I received the item in a timely fashion. However, after contacting Very.co.uk to clarify the terms and conditions that had to be met - i.e., what the payment details where insofar as to avoid uneccesary interest in the future, I was rudely informed that my account was NOT on BNPL terms. I took various screen shots of my account confirming that it WAS, and yet Very.co.uk once again responded that my account was NOT on BNPL terms. Nowhere within my account does it state that I was ineligible, or rejected. It clearly states a credit limit of 300 pounds (which, after receiving the item, is obviously less now). I wanted to know exactly why this error was made, and why, from their end, it was showing as not BNPL, but in my account it is. I have just been directed to call their customer services. As I live at home with the person whose Christmas gift the item in question is, I cannot call them to discuss said item without ruining Christmas. I can easily afford to pay for this item up front, but it is the principle of it. I wonder how many people who CANNOT afford it have made such an order for Christmas, assuming they have up to a year to pay the fee, only to discover, possibly after opening their presents on Christmas Day, that they now have a debt to be paid up front when they just don't have the money available. Shame on you, Very.co.uk.”

Helpful Report

Posted 10 years ago

“I had been a loyal customer of very for a number if years until I returned a bike at a value if around £150. Later I found that it hadn't been credited back to my account. I contacted customer service and they told me it was too late to claim the money back. In the end I had to pay the £150 for absolutely nothing!!!! After clearing my balance I closed my account.”

Helpful Report

Posted 10 years ago

“Need a simple problem resolved but can not get any help from facebook, online chat and was on hold for 30 minutes and was then cut of by someone who put me on hold. This happened twice. So I am cancelling my account”

Helpful Report

Posted 10 years ago

“I rarely write reviews but in this case I will make an exception. I have been using Very on and off for about 18months so I feel I can offer an objective opinion of the company. Last month I was wrongly told by a Very advisor that as I had paid off some buy now pay later items I didn't need to make a monthly payment. I didn't make a payment and it went down as a late payment. This will adversely affect my credit rating. This was the final straw. Very's customer service is appalling - if its anything other than a basic query they don't understand & they often give wrong information. They contantly make grossely unrealistic estimations on expected delivery dates to give them a business advantage. One example - I recently ordered a high value item on the basis that it would be delivered the next day (estmiated delivery date). It didn't arrive the next day and after looking at the Royal Mail tracking info I could see it would have been an impossibility for it to arrive that day - the next day wasn't a reasonable expected delivery date and in effect Very gained my business by making extremely unrealitic claims. I will be paying off my account and I won't be using them again. Please be warned about Very...”

Helpful Report

Posted 10 years ago

“Made an order on 28/11/14, promised delivery by 01/12/14. Today is 06/12/14 and still no delivery! I've made 4 calls to Very, sent 2 tweets which have been ignored, and sent an email to which their reply was "there's a delay with the courier, we don't know when you'll get it". Not good enough! When I called Very I mentioned the part of the website that says "if we're late on delivery we'll give you £10" all they had to say was that the delivery date they give is only an estimate and you should add 3 days onto whatever date you're promised. It's been 5 days and all they're willing to offer is an explanation as to why there's a delay. The worst company I've ever used. Would definitely not recommend them and will never be using them again myself! Friends and family had nothing good to say about them and no one I know has had a good experience!”

Helpful Report

Posted 10 years ago

“I was worried after reading these comments, but their service was ok, if not great. I ordered a laptop on 3/12/14, only got an email confirming my order the following day. The next day delivery didn't materialise but it came the day after. Overall 3/5. I feel sorry for those locked with their customer services, and hope I don't have to use it myself.”

Helpful Report

Posted 10 years ago

“Paid for a named day delivery, waited on all day on my only day off, rang them at 19:30 and they tell me the delivery day has been changed to tomorrow and I have to sort it with yodel. Are you actually joking me I will never be using your service again and you can stick your bike where the sun don't shine FUMING!!!!!!!!!!”

Helpful Report

Posted 10 years ago

“Cannot believe that I ordered something on the 1/12/14 and will not receive it till 31/12/14. Try and call customer service after going though countless fields to speak to someone to find your in a queue possibly for 20 mins on an 03 number which would probably add up to the item you have ordered on my phone bill. I WILL NEVER ORDER FROM THIS COMPANY AGAIN!!!!!”

Helpful Report

Posted 10 years ago

Helpful Report

Posted 10 years ago

“Terrible company. Should not even be allowed to stay in business! Don't trust this company; twice now I have suffered problems whereby they have tried to get payment for items I never received. Terrible customer service, practically non existent. I have told everyone I know not to use this company - complete Cowboys.”

Helpful Report

Posted 10 years ago

“i waited for 4 weeks for a delivery then on the day it was supposed to be deliverded at 5 oclock after I waited in all day I received a txt to say it was not coming then today I waited in all day for another delivery which did not come and received another txt to say it was not coming after I waited in all day. rang up and they are not intrested said it will come when it comes. I would never use them again and I wish I owed them money cos I wouldn't pay them”

Helpful Report

Posted 10 years ago

“I've only ever had good experiences when buying stuff from Very. Great deals, great payment options (no interest for 6 months, 9 months, 12 months), and a good range of products.”

Helpful Report

Posted 10 years ago

“First time I've ever come across an online retailer which does not recognise postcodes and gives customers no option to enter them in manually. God knows how much custom they lose.”

Helpful Report

Posted 10 years ago

“awful service”

Helpful Report

Posted 10 years ago

“gfsgfsdfeswfesw”

Helpful Report

Posted 10 years ago

“Absolutely disgusting bought some ugg boots for my niece were faulty returned them they put the money back into her account and she cant even order new boots as they are not in stock this is theft of my money”

Helpful Report

Posted 11 years ago

“After searching high and low for an item I knew was being discontinued and was being sold off at many places, I found very had it at a good price. I ordered and paid in full up front using a debit card. Several hours later I get an email saying my order has been rejected because of contradictory infomation(!?). When I log into the web site it says the order is "credit rejected' even though I never asked for any credit (and have a very good credit rating anyway). Thinking that perhaps it was because I'd used their collect+ system, which delivers to local corners rather than your home and could, conceivably require some sort of identity check I ordered again with delivery to my home address. This time it says that my order cannot be processed because it needs to be verified by their credit checking department (?!). Calling them I was told that I needed to speak to their new accounts section and that they are only available until 4pm. Very Poor.”

Helpful Report

Posted 11 years ago

Very is rated 1.7 based on 1,687 reviews