Vinted Reviews

Name: Vinted
Rating: 1.13

1.1 Rating 649 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 649 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Vinted made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous

Vinted 1 star review on 26th February 2025

M.E.S.

Vinted 1 star review on 17th February 2025

Claire

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking for sellers! Please don’t sell with them”

Helpful Report

Posted 1 year ago

“If a customer alleges they did not receive an item, vinted will refund the customer even if you have valid tracking which shows the item was delivered. Vinted also does not allow sellers to issue refunds to customers after an item is marked as shipped. A horrifically unsafe platform and I will be closing my account.”

Vinted 1 star review on 17th December 2023

Helpful Report

Posted 1 year ago

“I paid for an item on 25th November which still hasn’t been received. I was advised by Juan to wait for 15 days after postage to ask for assistance. Today is 16 days and Juan has changed his mind and decided I should have to wait longer. Absolutely appalling customer service. Buyers beware!”

Helpful Report

Posted 1 year ago

“Vinted customer service is a robot. If anything goes wrong with your order you will be fobbed off time & time again. I’ve had a terrible experience with them trying to get a refund for unauthentic item I purchased through Vinted.instead of listening to me & trying to solve the problem they blocked my account. DON’T BUY OR SELL THROUGH VINTED. My advice would be to stay away!”

Helpful Report

Posted 1 year ago

“I've sold an expensive jumper on vinted but sadly it didn't fit the buyer so I agreed to return and I also covered the postage. The buyer posted back the item via inpost on a Sunday and on Thursday morning (less than 4 days later) I received a notification that the transaction is cancelled and buyer will be refunded, but item not received. I contacted vinted and they said that item was returned to the sender because I did not collect it from the parcelshop. Item was still showing as on its way, by the way. I said to them it was due to arrive today and then they changed their story, they said its on its way and I need to wait another 15 days. I contacted the sender and they said that the item was returned to them. Apparently inpost messed up and instead of delivering to.me they returned it to sender. I contacted vinted again and they keep telling me that they cannot do anything because I had the chance to collect from.parcelshop and I didn't do on time. It's just CRAZY. They don't even read the messages they just have a generic response. I wish there was a way to report them officially”

Helpful Report

Posted 1 year ago

“Bad experience sadly! I used Vinted for the first time to sell my Dr Martins for £80. I sent them with Yodel and the parcel was said to be 'delivered' - but the buyer never received them. I followed this up with Yodel and they began an investigation, which concluded with the driver providing a photo of the package left unattended outside the buyer's front door, just off the road. They decided this image was 'inconclusive' as to whether it had been stolen... which they told vinted. I have rang Yodel multiple times, and every time they say that they have informed Vinted of the conclusion of the investigation BUT I've followed up with Vinted multiple times but they keep telling me their awaiting more information - which Yodel told me isn't true. Vinted don't want to do anything about it, they just keep sending me round in circles. Myself and the buyer are still in limbo with neither of us having the item or the £80 from the sale. It's been over a month and I'm starting to give up...”

Helpful Report

Posted 1 year ago

“Never recieved my items ,no help from customer services , generic email saying no refund and thats their final descision Saw this online Watchdog ...... Watchdog received complaints from customers of online marketplace Vinted, who said that despite paying the firm's compulsory buyer protection fee when purchasing items through the site, when they had problems with their items they did not receive the level of assistance from the firm they had expected.”

Helpful Report

Posted 1 year ago

“When you don't have an issue then the platform is fine but BEWARE when you do have an issue there is NO HELP. I cant track down my parcel and despite paying 'Buyers Protection' which you have to do there is NO HELP because I didn't report it soon enough and instead I was told via the chat function on their website that I need to come to some sort of agreement with the seller! - I have escalated this further with them but I don't hold out much hope. Plus don't order anything in a hurry as it takes ALOT longer than advertised to arrive.”

Helpful Report

Posted 1 year ago

“Absolutely disgusting. Your parcel gets changed as it is in transit. They don't refund you. Instead they make you wait over a month claim you haven't sent them enough proof. Even though you sent them absolutely everything you have. So basically out to take your money. screw if you actually get what you ordered”

Helpful Report

Posted 1 year ago

“There is no point in customer service, parcel was not delivered by courier who said they had delivered it. Proof of delivery was not even at my door and I was in. Vinted not interested and marked it as delivered. They take their compensation charge though.Be very wary .”

Helpful Report

Posted 1 year ago

“I have joined vinted recently, I have posted more than 300 items for sales all are authentic and genuine, I have checked vinted platform and saw many people selling REPLICA, I had one very good and perfect belt which I clearly mentioned it is replica and next day I have notice my account was blocked, I contacted Vinted and explained what exactly happened and send them alots of pictures and evidence of the users selling replica and their account still are open and running till today, vinted never explained why all the repeated that I violated the platform but not others”

Vinted 1 star review on 1st December 2023

Helpful Report

Posted 1 year ago

“FULL OF POLISH SCAMMERS LIKE GRZEGORZ KARDACKI FROM ZDUNSKA WOLA ! AVOID! CUSTOMMER SUPPORT USELESS,THE POLISH LOW CLASS KNOW HOW TO SCAM AND VINTED HELPS THEM!”

Helpful Report

Posted 1 year ago

“Waste your time and clobber on Vinted. Useless Customer Service. Scammers will buy your item and want to keep it with false claims of 'not as described'. Vinted would force seller to accept the return in 2 days otherwise refund the buyer. If return is accepted, buyer will damage the item before returning and Vinted would refund the buyer anyway even when the damage would be reported. Complete scam.”

Helpful Report

Posted 1 year ago

“Never ever in your life use this platform. Here is why. No seller/buyer protection. Costumer support is 3rd world bot. If the seller cheat on you the time frame to return and complain is 48h:). Items lost for sellers up to 6 month for refund and not all items are refunded. After receive an item if the buyer don't tick the box seller won't get paid. Parcels being lost all time and taking 15/20 days to deliver. Gave it a try and my honest opinion :) Don't ever there are plenty of option nowadays much better, advanced and well regulated.”

Helpful Report

Posted 1 year ago

“I strongly agree with Chloe. I have recently had a bad experience buying on Vinted. My item arrived in very poor condition not good used condition as stated, to return it would have been at my expense so I didn't`t bother. I have been buying from Vinted for many years and have had mostly good experiences but if somethings not as it should be there's no help for buyers.”

Helpful Report

Posted 1 year ago

“If I could leave 0 stars I would, is the app a scam, let’s say I have a frozen account and now I have to go through all the unnecessary and uncomfortable steps, thank you so much for wasting my time”

Helpful Report

Posted 1 year ago

“Absolutely abysmal company. Don't follow their own refund policy. I'm out of pocket for not only clothing that was wrongly advertised (not the size it was advertised to be), but also two lots of postage and having returned the item to the seller within the required time-frame Vinted are refusing to refund.”

Helpful Report

Posted 1 year ago

“Vinted is brilliant when everything goes well - I have bought some lovely items from honest sellers & I have also successfully sold stuff of my own to others without issues. However, it is without a doubt a seller’s paradise & and it does not support buyers whatsoever. I enquired with a seller about a baby sleepsuit they were selling to check the condition. I asked whether it had any marks/stains on it and the seller replied to me to say no, that the sleepsuit was effectively unworn. I then bought the sleepsuit and when I went to collect it, I immediately opened the package in my car and saw that the sleepsuit had baby sh*t stains across the back. I raised the issue with the seller, took photos etc. to demonstrate the stains that were present… the seller replied to say that the baby sh*t stains “definitely weren’t there” when they sent the item to me, so they must have happened whilst in transit. Honestly, I don’t know which parallel universe this seller lives in whereby micro-sized babies crawl into plastic packaging delivery bags and sh*t on otherwise impeccable sleepsuits, but naturally I want whatever legal or illegal high they’re on at this point. I deemed the response from the seller so laughable given that I had proof of the stained item I had received that I turned to Vinted for support… but to my surprise, Vinted couldn’t give a toss. They say all the right things about how they’re very sorry and completely understand how I feel etc., etc., but there’s nothing they can do… so why am I paying a buyer’s protection fee then? What on earth are you protecting me from? The moral of the story is that would I continue buying from Vinted now… No. Would I continue selling on Vinted now? If I were a lowlife moron with no integrity like some of the sellers on there, then absolutely yes. They can sell you stuff in whatever condition they see fit and the buyer is left to deal with the consequences. Win - win for them.”

Helpful Report

Posted 1 year ago

“A great experience - until it's not. My experience with Vinted started off well but quickly turned sour. They accused me of uploading a counterfeit item, resulting in a permanent account block. Despite their own terms and conditions stating a 7-14 day temporary block for a single occurrence, they ignored their own rules and gave me a definitive ban. I tried to appeal, providing supporting documents and engaging with customer support. However, their response was a generic "The decision is final, thank you for understanding," showing a lack of understanding and consistency with their own policies. What's even more frustrating is that this happened within the first few days of using the app. The company's actions were disappointing, unsupportive, and frankly, rude. My frustration led me to read other reviews, revealing that many others had similar negative experiences. As a buyer, it's a great place to buy some well-priced items. As a seller, OMG, don't even bother. This situation serves as a clear illustration of how well-intentioned company policies and terms and conditions can inadvertently contribute to the deterioration of the overall customer experience over time, potentially leading to the company's downfall. Best of luck to the company.”

Helpful Report

Posted 1 year ago

“Absolutely horrendous, I got bugged by the Vinted member asiaad26 about a Burberry bag I was selling, I didn't want to sell for a low price, then she contacted me about coat also Burberry, also declined, next thing I know the items are reported as listed under the wrong brand, they were not, they clearly show the branding Burberry, I contacted Vinted via the legal@vinted.co.uk email and got told lie after lie, apparently the item was listed as Brand "Vintage" not true, it was clearly listed as Burberry, so no, I had not listed it wrong, I sent a screenshot and told them, next lie is that I should not use "vintage" anywhere in the item description. Whoever "Alicia" Vinted Team is, her customer service seems to consist of a bunch of lies, while I am used to Vinted customer service being sub par, this was even horrible for Vinted's standards, which are admittedly very very low, or maybe Vinted pays so little, they can't afford people with the mental capacity to read and write? Imagine if something really goes wrong? No thanks, I think I can do without giving this scam site money by buying or selling my items.”

Vinted 1 star review on 10th November 2023

Helpful Report

Posted 1 year ago

Vinted is rated 1.1 based on 649 reviews