Vinted Reviews

Name: Vinted
Rating: 1.12

1.1 Rating 571 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vinted 1 star review on 6th January 2025

Lucy Allwood

Vinted 1 star review on 5th January 2025

Yvonne

Vinted 1 star review on 20th December 2024

Tarek

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is mismanaged. They show no interest in helping to solve problems. They blocked my account due their suspicion that I had counterfeit items (which I did not) - but when trying to understand why, what information was needed, I got only automated messages with zero help. If you are a private seller, and better than average stuff, you might want to go somewhere else.”

Helpful Report

Posted 1 year ago

“Really unhelpful. Iv received a faulty item and Iv had to pay for the return myself. 3 weeks later I’m still waiting for a refund of the item. Iv contacted customer service 8 timers. They don’t care. It’s a scam. They charge you protection fees but this means nothing.”

Helpful Report

Posted 1 year ago

“Their Customer Service is rubbish. They waste your time chasing them especially when they owe you money. They are quick to answer when you are in the wrong. The buyers protection is a waste of money because it doesn't actually do anything for buyer if the item is faulty the buyer still has to pay for return postage which means buyer is out of pocket.”

Helpful Report

Posted 1 year ago

“WATCH OUT!!! WATCH OUT!!! WATCH OUT!!! I WOULD GIVE ZERO BUT THERE IS NOT AN OPTION TO!!! Don't be fooled by the buyers protection. I purchased a Karen Millen dress from Vinted. I already have other dresses the same size. This dress must have been mislabelled as it is 8 cm smaller across the chest than any other Karen Millen dresses I have. It therefore does not fit and I of course cannot wear it. Are Vinted interested. NO NO NO NO NO They have my money and they do not care. AVOID THIS COMPANY! THEY ARE SCAMMERS.”

Helpful Report

Posted 1 year ago

“Worst place to seller in the internet”

Helpful Report

Posted 1 year ago

“Only works if everything is Ok but when you have an issue like item not fitting you properly or not as described still the seller decides whether giving you a refund or not. Basically you are stuck. I sent pictures proving my dissatisfaction but the seller suggested me to resell the item and in her hands was to send me the “refund “option but she didn’t so Vinted has been a disappointment. I won’t buy second hand stuff anymore!!!”

Helpful Report

Posted 1 year ago

“No support from the team ,blocked account because i forgot the password(which than was impossible to change because no one replay to the email), some automatic responds with the same text that doesn't help or explain anything, I was trying to sell something and it was nightmare as well. I'm active on other selling websites and never had so many problems like on this one, for me was just impossible to do anything there, which is pity because is great idea, specially locally to sell and buy. I left the page and continue somewhere else. Really don't understand how this site even stay active. I would advise to avoid.”

Helpful Report

Posted 1 year ago

“Listed an item and clearly stated the sizing in 4 separate places, including text and photos of the labels. The item didn't fit the buyer and they asked if they could return it and I said no. They said in the message to me it wasn't my fault and they didn't check the sizing properly. They then claimed the item was 'significantly not as described' and despite me showing it was exactly as described they threatened me that if I didn't accept the return they would let the buyer keep the item and refund them the money also. They are not interested at all. Avoid at all costs unless you want a lot of stress and hassle!”

Helpful Report

Posted 1 year ago

“This is literally the worst online marketplace ever!. They support and assist scam artists - please please use EBay instead as you will be able to actually speak to someone when something goes wrong. I have been selling on eBay and Vestiare for a long time and never had any problems as a buyer or seller.. 2nd purchase on Vinted and having to take my matter to a small claims court. PLEASE DO NOT USE THIS COMPANY”

Helpful Report

Posted 1 year ago

“buggy app, overly automated, helpdesk chatbot just a biased machine. Really difficult to update profile details, locks out of account, helpdesk sounds like a poorly trained robot. All this hazy buzzy techno fuzzy, data disabled biased solutions, mis-routing customers experience.”

Helpful Report

Posted 1 year ago

“Vinted were supposed to process a refund for an item not received. 5 days late, I contact customer services who should not investigate unless I sent a copy of my FULL bank statement revealing all my financial transactions. This is against my right to privacy so looks like I have lost the money, have no good and paid a “buyer protection” fee for nothing.”

Helpful Report

Posted 1 year ago

“I bought on Vinted but the item I received was not the item I had ordered. The buyer said they had sent me the wrong item by mistake and asked me to return it which I did. Unfortunately I never received the correct item. I was refunded for the item but not the cost of delivery or the additional protection fees, amounting to just under £4. I contacted Vinted but they just dismissed me saying that it was in their terms and conditions and that it was my responsibility to pay for delivery - even though I was sent the wrong item in the first place! Not helpful or supportive at all when buying on their platform and charging additional protection fees. Out of pocket and it wasn’t my fault and absolutely no support to resolve it 😔”

Helpful Report

Posted 1 year ago

“BEWARE they will shut down and block your account with out notice all your hard work photos ratings etc all gone over something as minor as not having a proof of purchase on an item. Funds also get deleted along with your whole vintage existence. Robotic replies and absolutely no customer care once they want you gone your gone.”

Helpful Report

Posted 1 year ago

“Would not recommend to use. I bought a top, which got lost on transit. I eventually received an email from vinted to report I hadn’t received. I clicked what I needed to do to report I hadn’t received the item. Didn’t hear anything more from vinted until next thing they completed my order which means I got no top and no money. I contact vinted - customer service is absolutely terrible who were of no help. Would never use again”

Helpful Report

Posted 1 year ago

“Paid for a dress she sent shoe out by mistake the seller was brilliant arrange a quick return she supplied vi ted on the other hand took the money and only want to have me half of my money back so I’ve no good just lost out and they are not interested they say it not there problem so not use vinted they are useless it the 2 time it’s happened”

Helpful Report

Posted 1 year ago

“As a seller you're not protected as one woman claimed my shoes weren't as described and when asking can she send item back can you send item back ignored. Reported on vinted multiple times but ignored me so buyers can scam and get items for free and then again as seller a buyer despite not addressing problems with item or reporting problem gave me one star review claiming the item had stain but didn't have time to report. So I reported vinted to please remove review as clearly this buyer was lying and under consumer act its illegal in uk to write fake reviews. I called this buyer out and this buyer hasn't got good rep. Anyway dispite the consumer act. Vinted refused and had nerve to say I should ask buyer to remove and said they can only remove review if its inapropiate or scam so i replied technically scam as the buyer has misleaded dispite not addressing the claims to me or vinted about mark which wasn't there. I thrower the consumer right and vinted attitude was disgusting. They were like we get were your coming from and shouldn't go through that but basically we ain't doing Jack about. Vinted is having no regard for the law and needs shutting down. I stated and showed evidence via screenshots of buyer not once addressing problem and proceeding with sale. I even said so let me get this straight despite consumer act buyers can make false reviews and be a law to themselves and they were like we have made decision and not removing review but please open new inquiry. Absolute joke. Vinted needs shutting down. They have broken a few uk laws and have no regard. Especially sellers.”

Helpful Report

Posted 1 year ago

“Never got paid by the buyer as I had to send via a different shipping as no shipping anywhere near me , Vinted have been absolutely no help what so ever and will not contact the buyer to retrieve my money owed , I suggest you do not use this useless company who have no intention of helping you”

Helpful Report

Posted 1 year ago

“Scammers! bad place to to sell items and customer support is useless , almost template like, avoid at all cost!”

Helpful Report

Posted 1 year ago

“Very bad experience, leaving the platform Very bad experience Basically the platform works well if everything is well and if a problem is not significant. They have a responsive customer support that is not very smart but can successfully read and copy/paste scripts as needed. The platform is great for buying things and is ALWAYS on a side of a buyer. BUT be very careful when selling (specifically selling expensive items), they will not help - you will just get a script message over and over again that makes totally no sense. I have sent a new prada shoes (in an original box with a dustbag and with pictures of all logos, etc). The shoes got stolen on the way or maybe the buyer lied (the box was delivered but without shoes). Vinted just sent me an email that the shoes were counterfeit (with all the pictures clearly showing that they are original & I have a score of 5 for 110 evaluations) and that they will not reimburse me. Basically, as Vinted can't directly blame the logistics company and get money from them, they would come up with any reason / lie in order not to reimburse. Again, great platform to buy and sell old cheap clothes but clearly not at the level of RealReal (US) or vestiare collective if you want to sell designer clothes. Be very careful.”

Helpful Report

Posted 1 year ago

“Vinted are a nightmare, being a regular buyer which they cash in on! Charging buyers fees to buy😳 then have low quality items being allowed to be sold, being misled by sellers and having hassles if you have to send back is one thing.... Another is having items in the right categories removed and dodgy sellers with duplicate & bulk selling not being monitored is crazy! I am taking my account off and would not recommend anyone buy or sell on this useless business!”

Helpful Report

Posted 1 year ago

Vinted is rated 1.1 based on 571 reviews