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Vinted Reviews

1.1 Rating 533 Reviews
3 %
of reviewers recommend Vinted
1.1
Based on 533 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 44%
Accurate And Undamaged Orders
Greater than 55%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Vinted 1 star review on 3rd November 2024
Anonymous
Vinted 1 star review on 13th October 2024
Anonymous
Vinted 1 star review on 12th October 2024
Anonymous
Vinted 1 star review on 12th October 2024
Anonymous
Vinted 1 star review on 12th October 2024
Anonymous
Vinted 1 star review on 12th October 2024
Anonymous
Vinted 1 star review on 12th October 2024
Anonymous
110
Anonymous
Anonymous  // 01/01/2019
Sold my item eventually but unable to access my account to receive the money. This has been on going for months and after much contact with Vinted this is still not resolved.
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Posted 1 year ago
Do not use vinted. If you have loads of clutter at home throw it in the bin or give it to charity. I didn’t believe the negative feedback 2 years ago I still believe that vinted is decent. But No it’s a scam and customer service has no manner it seem. If you are honest person then this site is not for you. And this company shouldn’t be allowed to run in the uk. If I listen to the feedback I wouldn’t be writing my experience here. Do not use this site go to charity if you want used item, do not wait until you will be of us.
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Posted 1 year ago
Vinted is allowing scammers who abuse their terms and conditions to deceive and defraud buyers. When fraud is discovered by buyer, seller can just ask for return of item (which the victim needs to pay for) re-list and pull same scam again. Vinted does not accomodate for sellers to pay for return postage in case of fraud. They are aiding and protecting scammers!
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Posted 1 year ago
Scammed Sold on Vinted a bracelet which was a gift my daughter got from her ex. It was LV and it was never used. I told the buyer in advance that it was a gift and that I didn't have the receipt. I've sent it in the original packaging as the buyer insisted. The buyer sent back a photo of a different broken bracelet and complained that it was not original. As I've sent everything to the buyer I did not have at hand any further way to confirm that the item was authentic. In absence of my ability to provide a proof (as the item was with the buyer), Vinted decided that it will be considered not original, that the buyer can keep both, the item and the money. So if you want to scam someone and get an item for free, all you need to do is to confirm that the seller does not have the receipt and ask the seller to send you the item with the original packaging. Then you complain, seller's hands are empty, and you get the item for free
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Posted 1 year ago
MASSIVE FAILURE TO PROTECT THEIR CUSTOMERS. I agreed to buy an item and then i realised the item wasnt right for me. I hadn't received the item so contacted the seller + vinted + inpost to confirm this. I assumed that would be it amd the item would get cancelled or at the worst i could return it back especially as the seller indicated this was an option in earlier conversation BIG MISTAKE. I received no contact from the seller until 1.43am where they proceeded to send me a number of EXTREMELY threatening and abusive messages. The messages have continued onto the next day where i am being threatened with violence to myself and my property. The seller has sent so many messages that i have reported this to Vinted who have basically brushed it under the rug and said just block the seller but only when the transaction has been completed/returned. What kind of advice is that? I am being abused and threatened with violence repeatedly with vile comments being made and all vinted care about is the flipping transaction? Vinted should be ashamed of themselves. I would have expected the seller to be contacted/warned or even the threat of further action legally or via the police but none of the above. Seeing as the seller knows my address and is making very serious threats to visit my property i think this needs to be taken alot further. Happy for Vinted to reply to this review and see what they have to say but i doubt they will.
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Posted 1 year ago
the lost my item i sent by post locker point I recived message that it's was correctly sent But when they lost they answer me i can't have my compensation because it wasn't correctly sent : It's a scamp , i sent it how was indicaed with their ticked i printed and applied on the pack
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Posted 1 year ago
I sold a hot wheels car, it was still in the packaging, I sent it well packaged, filled the void and in extra bubble wrap, I took pictures of how I shipped it, unfortunately the package was damaged during transport, so only the packaging and not the car itself. After 7 days this is reported by the buyer, Vinted went to investigate, their message said that I don't have to do anything, after 6 days I received another message that the purchase has been cancelled, the buyer did not want to return it but also wanted the money back, and vinted agreed to this, so the buyer has my son's car and she had the money back, and my son has nothing! It's a small amount but I think this is ridiculous, I just think it's a scam, Vinted has a contract with the carrier so the carrier should reimburse Vinted for this and I should get my money, Vinted literally says that I have to sort this out with the buyer, the buyer no longer responds because he thinks it's all fine, she has my sons money and his car.
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Posted 1 year ago
I listed a collectable figure and game case,no game but they removed my listing and no reasonable expectation very unhelpful but there's alot of collectable stuff on there. Had 5 watcher's all gone without a reasonable explanation... And they can't be bothered to sort it out for me...
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Posted 1 year ago
Today I went onto my account ( only it wasn’t my account but one with a similar sounding name ) which I found out later . This in itself was odd as I hadn’t logged out . I didn’t recognise my favourites and saw there was £0 in my balance , I had over £40 . When I contacted them , they said I couldn’t have two accounts !! Wtf so they said to delete the one I was on but now I can’t get on to my first account . Thieving bstds why don’t you get your act together and behave in a decent manner . Waiting for them to reply don’t suppose they will . Meanwhile if anyone has been buying anything I can’t respond . Pull your finger out vinted this is appalling
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Posted 1 year ago
Someone hacked my account. Kept getting foreign messages. Changed my username. I ended up giving the money I had made to charity as I couldn't spend as it looked like it was nt my account. Now deleted vinted will never use again
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Posted 1 year ago
I have purchased a bag £900 and have received a bathroom towel instead. After 3 weeks of discussion with a different customer support agent every time, they have decided to close the case and pay the seller. I have lost the money and did not get anything. Easy one for scammers - no quality/authenticity check.
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Posted 1 year ago
I sold a pijama, 6 euros, the lady who bought cancelled after few days and vinted reimbursed her, but the package was already sent, I sent message to vinted and to the buyer, to inform about that. So long story short the buyer took my pijama and vinted said that is not their problem, (I sent them all picture and all details regarding the delivery) now that pijamas was 6 euro, but what about a Gucci bag? Or something very expensive?
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Posted 1 year ago
Will cut it short: vinted helped a scammer scam me money -they dont deserve any respect so here you go
Vinted 1 star review on 1st April 2023
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Posted 1 year ago
Awful Awful. Customer support do not read messages. Withhold money for as long as possible. Very bad customer service
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Posted 1 year ago
I bought a running jacket at £10. The seller never posted despite several promises to do so. AVOID shanxmorgan. After several polite messages I said I’d like a refund. Order was cancelled but not before I got a power of abuse 😡
Vinted 1 star review on 11th March 2023
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Posted 1 year ago
Awful company.. never received my order and even though yodel have confirmed on email to me that I am not in receipt of my parcel they completed the transaction and won’t even reply to me.. won’t even look at my emails from yodel I am so angry as there is no one to contact and I’ve lost my Money and have no order
Helpful Report
Posted 1 year ago
This is about the fourth message I sent to Vinted to attempt to rectify the situation. You will see here exactly what happened, though after this message was sent, my second purchase was cancelled, so I lost out on one of only two things I bought from this company. They have outright refused to respond, even though I have contacted them through multiple places and explained that I have no problem verifying my account a second time, but I don't know why they won't accept my phone number. My number of perfectly legitimate, I use it for both business and personal calls and have had it almost two years through T-Mobile's business accounts. Here is the final(probably 4th) message I sent to Vinted, which they ignored along with all the others: "This is my final attempt to rectify this situation. I made two purchases and was then hit with a warning about "suspicious activity." I suppose the suspicious activity of making purchases through your service? I asked what the "suspicious activity" was, you won't tell me. You want a phone number to confirm - I have provided two of them and you won't accept either of them. Do you REALLY think I'm going to go out and purchase a new phone in the hopes that you'll accept whatever number I get? You expect me to buy a new phone line just to spend money on second hand clothing? I've contacted you multiple times and you have flat refused to help me in any way. You've only told me to provide a new phone number - I DON'T HAVE ONE. If my T-Mobile phone number isn't good enough for you then I don't know what to tell you at this point, I'm sure not going to buy a new phone or install a new line just for your store(and which you will more than likely arbitrarily deem "invalid" with no explanation, as you've done twice now). The saddest part is, I have a seller, whom I made a purchase through, sending me messages, and I CAN'T REPLY because your company randomly decided that me buying from you was "suspicious" and my legitimate phone numbers are "invalid." You know, the same phone numbers associated with the credit card that you had no problem running? So I have NO IDEA what this seller is saying to me or if it's important, because I can't see messages because your company is pulling this random stunt. Amazing how you have no issue pulling money from my card but you have an issue with everything else. Funny how that works. At this stage this is my last attempt to reconcile this (rather ridiculous) problem. As a newer company somewhat struggling for membership, driving people off for no reason, and refusing to even give a reason, after a single purchase is a rather odd business strategy. Even odder since you certainly don't need legal trouble at this time, and if I find any issues with my card, and do not recieve the items I paid for, I will be filing reports with the FTC, FCC, BBB, and possibly consulting a lawyer. All I've asked is for you to either verify the valid number I'm using, or offer some explanation as to what the issue is. At this stage, I have contacted you at least three times through three different places, and you have staunchly refused to offer any assistance on the matter, simply reiterating that my purchases were suspicious and that you need a phone number. The fact that I provided two numbers which were refused for no given reason was never addressed."
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Posted 1 year ago
Buyer protection is non existent. I bought something which didn't arrive for them to release the fund anyway despite being told I didn't have it. They claimed I missed the deadline when they released the funds the day after I reported it. Customer service is shocking and just told nothing they could do. It's terrible when they give no option to opt out of the cost of buyer protection but then don't fulfil there end of the deal.
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Posted 1 year ago
Item never arrived and customer service was a dead end despite contacting them in the allotted time. Absolutely no buyer protection
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Posted 1 year ago
Dreadful company!! Avoid!! I have been an honest seller and have completed over 100 sales with excellent feedback. I have now been told that I have reached my withdrawal limit and have to re-verify by sending a photo of my passport or drivers licence. My passport has expired and won't be replaced until April and I don't have a drivers licence. I have £25.35 remaining in my Vinted account which Vinted are refusing to transfer into my bank account. So basically Vinted have scammed me!!
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Posted 1 year ago
Vinted is rated 1.1 based on 533 reviews