Vinted Reviews

Name: Vinted
Rating: 1.12

1.1 Rating 571 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vinted 1 star review on 6th January 2025

Lucy Allwood

Vinted 1 star review on 5th January 2025

Yvonne

Vinted 1 star review on 20th December 2024

Tarek

119

Anonymous

Anonymous // 01/01/2019

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“This is a scam and a waste of money and time. Every listing you upload will be taked down due to “their policy”. No good photo will be accepted by them. The software is buggy and their support team is non existing.”

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Posted 1 year ago

“Very bad customer service below zero. Actually no customer service at all!!!!”

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Posted 1 year ago

“Worst platform ever and I use loads of them like eBay without any problems. I created a Vinted account but was not able to add my card details for some unknown reason (payment verification failed). Nothing wrong with my account, I checked with my bank who even contacted their fraud department, no issue whatsoever. I emailed them, all I got was an automated response. I followed their guidance (upload latest version of the app, try on different computers, different browsers, contacted my bank again etc). Their email suggested if this doesn’t work to send them a pic of my screen when I try and enter my details with my country which I did. Not only they didn’t reply but they suddenly blocked my account for no reason. I emailed several times again to ask them to unblock my account and to solve the payment issue (also I was never able to use Apple Pay either even though I use it on other websites). I created a new account, I managed to save my card details this time (exact same card so it makes no sense at all) and I purchased an item, it all went well but the problems started again when I tried to make a second purchase. Instead of taking me to the payment page it would take me to the page to chat with the seller so I deleted my card details to try and enter it again and but then I got the same error message as before… seriously unbelievable. Once again they have been ignoring all my emails. I don’t even think they have any sort of customer service, bots only who are totally useless and they cannot be contacted by phone or chat. I found this topic discussed in a forum on their own website where hundreds of customers have been having the same issue as mine over a period of 4 years and they are doing nothing to solve it… utterly disgraceful. Stay clear, Vinted is an absolute joke!!”

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Posted 1 year ago

“Absolutely shocking for sellers! Please don’t sell with them”

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Posted 1 year ago

“If a customer alleges they did not receive an item, vinted will refund the customer even if you have valid tracking which shows the item was delivered. Vinted also does not allow sellers to issue refunds to customers after an item is marked as shipped. A horrifically unsafe platform and I will be closing my account.”

Vinted 1 star review on 17th December 2023

Helpful Report

Posted 1 year ago

“I paid for an item on 25th November which still hasn’t been received. I was advised by Juan to wait for 15 days after postage to ask for assistance. Today is 16 days and Juan has changed his mind and decided I should have to wait longer. Absolutely appalling customer service. Buyers beware!”

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Posted 1 year ago

“Vinted customer service is a robot. If anything goes wrong with your order you will be fobbed off time & time again. I’ve had a terrible experience with them trying to get a refund for unauthentic item I purchased through Vinted.instead of listening to me & trying to solve the problem they blocked my account. DON’T BUY OR SELL THROUGH VINTED. My advice would be to stay away!”

Helpful Report

Posted 1 year ago

“I've sold an expensive jumper on vinted but sadly it didn't fit the buyer so I agreed to return and I also covered the postage. The buyer posted back the item via inpost on a Sunday and on Thursday morning (less than 4 days later) I received a notification that the transaction is cancelled and buyer will be refunded, but item not received. I contacted vinted and they said that item was returned to the sender because I did not collect it from the parcelshop. Item was still showing as on its way, by the way. I said to them it was due to arrive today and then they changed their story, they said its on its way and I need to wait another 15 days. I contacted the sender and they said that the item was returned to them. Apparently inpost messed up and instead of delivering to.me they returned it to sender. I contacted vinted again and they keep telling me that they cannot do anything because I had the chance to collect from.parcelshop and I didn't do on time. It's just CRAZY. They don't even read the messages they just have a generic response. I wish there was a way to report them officially”

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Posted 1 year ago

“Bad experience sadly! I used Vinted for the first time to sell my Dr Martins for £80. I sent them with Yodel and the parcel was said to be 'delivered' - but the buyer never received them. I followed this up with Yodel and they began an investigation, which concluded with the driver providing a photo of the package left unattended outside the buyer's front door, just off the road. They decided this image was 'inconclusive' as to whether it had been stolen... which they told vinted. I have rang Yodel multiple times, and every time they say that they have informed Vinted of the conclusion of the investigation BUT I've followed up with Vinted multiple times but they keep telling me their awaiting more information - which Yodel told me isn't true. Vinted don't want to do anything about it, they just keep sending me round in circles. Myself and the buyer are still in limbo with neither of us having the item or the £80 from the sale. It's been over a month and I'm starting to give up...”

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Posted 1 year ago

“Never recieved my items ,no help from customer services , generic email saying no refund and thats their final descision Saw this online Watchdog ...... Watchdog received complaints from customers of online marketplace Vinted, who said that despite paying the firm's compulsory buyer protection fee when purchasing items through the site, when they had problems with their items they did not receive the level of assistance from the firm they had expected.”

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Posted 1 year ago

“When you don't have an issue then the platform is fine but BEWARE when you do have an issue there is NO HELP. I cant track down my parcel and despite paying 'Buyers Protection' which you have to do there is NO HELP because I didn't report it soon enough and instead I was told via the chat function on their website that I need to come to some sort of agreement with the seller! - I have escalated this further with them but I don't hold out much hope. Plus don't order anything in a hurry as it takes ALOT longer than advertised to arrive.”

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Posted 1 year ago

“Absolutely disgusting. Your parcel gets changed as it is in transit. They don't refund you. Instead they make you wait over a month claim you haven't sent them enough proof. Even though you sent them absolutely everything you have. So basically out to take your money. screw if you actually get what you ordered”

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Posted 1 year ago

“There is no point in customer service, parcel was not delivered by courier who said they had delivered it. Proof of delivery was not even at my door and I was in. Vinted not interested and marked it as delivered. They take their compensation charge though.Be very wary .”

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Posted 1 year ago

“I have joined vinted recently, I have posted more than 300 items for sales all are authentic and genuine, I have checked vinted platform and saw many people selling REPLICA, I had one very good and perfect belt which I clearly mentioned it is replica and next day I have notice my account was blocked, I contacted Vinted and explained what exactly happened and send them alots of pictures and evidence of the users selling replica and their account still are open and running till today, vinted never explained why all the repeated that I violated the platform but not others”

Vinted 1 star review on 1st December 2023

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Posted 1 year ago

“FULL OF POLISH SCAMMERS LIKE GRZEGORZ KARDACKI FROM ZDUNSKA WOLA ! AVOID! CUSTOMMER SUPPORT USELESS,THE POLISH LOW CLASS KNOW HOW TO SCAM AND VINTED HELPS THEM!”

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Posted 1 year ago

“Waste your time and clobber on Vinted. Useless Customer Service. Scammers will buy your item and want to keep it with false claims of 'not as described'. Vinted would force seller to accept the return in 2 days otherwise refund the buyer. If return is accepted, buyer will damage the item before returning and Vinted would refund the buyer anyway even when the damage would be reported. Complete scam.”

Helpful Report

Posted 1 year ago

“Never ever in your life use this platform. Here is why. No seller/buyer protection. Costumer support is 3rd world bot. If the seller cheat on you the time frame to return and complain is 48h:). Items lost for sellers up to 6 month for refund and not all items are refunded. After receive an item if the buyer don't tick the box seller won't get paid. Parcels being lost all time and taking 15/20 days to deliver. Gave it a try and my honest opinion :) Don't ever there are plenty of option nowadays much better, advanced and well regulated.”

Helpful Report

Posted 1 year ago

“I strongly agree with Chloe. I have recently had a bad experience buying on Vinted. My item arrived in very poor condition not good used condition as stated, to return it would have been at my expense so I didn't`t bother. I have been buying from Vinted for many years and have had mostly good experiences but if somethings not as it should be there's no help for buyers.”

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Posted 1 year ago

“If I could leave 0 stars I would, is the app a scam, let’s say I have a frozen account and now I have to go through all the unnecessary and uncomfortable steps, thank you so much for wasting my time”

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Posted 1 year ago

“Absolutely abysmal company. Don't follow their own refund policy. I'm out of pocket for not only clothing that was wrongly advertised (not the size it was advertised to be), but also two lots of postage and having returned the item to the seller within the required time-frame Vinted are refusing to refund.”

Helpful Report

Posted 1 year ago

Vinted is rated 1.1 based on 571 reviews