Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,006 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

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Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Vodafone 1 star review on 27th December 2022

Kevin-Anthony O'Neill

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sign up for £24 a month 30gb, and they took from my account £213 because I used more then that 30gb, again I sign for 30gb, £25, horrible company! Stay away!”

Helpful Report

Posted 7 years ago

“Where do I start? I ordered broadband with them on the 1st of September. On this date, I was told that I was booked in with an engineer for the 18th. So I travelled to nottingham for that date, having to take time off specifically for this. Then on the morning of the 18th, i'm sent an email telling me to 'get ready for my installation on the 21st'. After waiting hours on hold, i'm told to wait until 8 for the engineer, which I knew wasn't going to happen. So on the 21st, when I'm not in the county, I get a call telling me that the bt open zone guy is outside. Once I tell Vodafone about this problem, they were quick to give me 50gb free if I was with Vodafone mobile (which I'm glad i'm not), or add 'credit to my account', which costs them nowhere near as much as it costs me to travel on short notice and take days off work to be stood up. After calming down and agreeing to have an engineer come on the 12th of October (21 days notice), an engineer shows up on the 10th. Which was incredibly inconvenient, because it made me late for work, waiting for this guy to do absolutely nothing as it turns out. Then I called to find out why this was the case, and was told that 'engineers come whenever they're free and around your area'. Now, even a child can point out why this would be an infinitely bad idea, especially since if you're unavailable for your surprise visit, you're charged a missed appointment fee. But that aside, the broadband still wasn't working after installation, I once again called Vodafone (18th time by this point), and was told that it wouldn't go live until the 12th. Which I thought was fair. The 12th finally came, and the broadband still wasn't working, so when I called (19th time), I was told that 'the broadband order on my account was cancelled', and that apparently 'this is a rare situation that never happens, but they're going to try to fast track my activation date'. After hearing this nonsense, I was contacted later in the day to be given a status update saying 'btw, nothing has happened yet'. Probably the least informative update to ever have to endure. I called back later that day to be told that I had an engineer visit on the 23rd of October, which I never booked and had no idea about. I still wouldn't have known this date unless I had called them, and it's lucky I did. I was told that the openzone man had not installed the line properly, and I need another appointment on a date I never agreed upon. I had decided to cancel my account with them, and they literally encouraged me to leave. No retentions, no explanation, just 'shop around and we'll be happy to cancel your contract free of charge since you're within your first 30 days'. What's interesting about this, is that if I had waited until the 23rd, and nothing had happened, I'd have been outside of my 30 days, and would've been expected to pay a cancellation fee, which felt almost like a plot to trap me within their horrible service. Not once did I feel like they were listening to my struggle, and till this day, I still haven't received my cancellation email. It's almost as if they're trying to be sleazy with their services to suck money out of you. I now get nothing from their lack of competence, but wasted time and money, while these guys laugh all the way to the bank with for their lack of half decent customer support. I still have no internet thanks to these clowns. I call them clowns because their service is absolutely laughable. I honestly wish I could review less than one star, because I think even that would be too generous.”

Helpful Report

Posted 7 years ago

“By far the worst customer service ever. Been having problems for over a year and still not sorted. You have a problem and get put through to some idiot in Egypt yet if you go through to sales it's someone in england. DO NOT JOIN VODAFONE”

Helpful Report

Posted 7 years ago

“Its more a case of what went right? Nothing! It's difficult to know where to begin. No one can follow simple instructions. No one listens to you properly so they always get things wrong. I've lost count of the times I have called to rectify a mistake they made in changing from contract to pay as you go when my contract ended. ( they took the wrong phone off) Today again I have just spent so long trying to sort this out that I almost ran out of battery it took that long. Now I am told that the only way to rectify this is a new sim,which I will then need to port my number to when it arrives, although they admit it's their fault! Both people I spoke to had such strong accents and spoke so fast that I had difficulty understanding what they were saying. Wouldn't let me speak with a manager as " I can assure you they will say the same as me". I gave up in the end and can only hope that after the fifth time of trying that it's sorted this time. I'm not holding my breath. Watch this space. They have given me discounts, months free etc., but honestly, all we need is good service to begin with. I only use vodaphone because the coverage is the best here. If you have a choice, don't touch them. Having said all that, I've recently had cause to use their store in Stratford upon Avon for another reason, and found them very helpful.”

Helpful Report

Posted 7 years ago

“The most shambolic and useless customer service I have had the mis-pleasure of experiencing. How can a company of this size get things so badly wrong? After numerous calls, web chats, emails, further calls to get my problem resolved I am still no further along! If they could produce the recording of me agreeing to a new contract the issue could be resolved in 2 minutes. I have wasted hours and hours of my time telling my story over and over again to so many different people. I will no longer speak to them on my mobile as they are incapable of finding the recordings of calls that I have had with them. I now communicate by email or on my work land-line so I can record all conversations. I am being overcharged every month and have been for well over a year. I can't stop paying or they will put a black mark on my credit record. How is that fair! Looking at a lot of other reviews I'm not alone. I see they were fined over £4 million this year already. I'm sure that will be increasing .....”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“Cancelled my broadband order without notifying me”

Helpful Report

Posted 7 years ago

“Awful service. I left vodafone a while back when my phone contract ended, I recently got a pay-as-you-go with them and so I tried to set-up an online account so that I can top-up and monitor my phone, but the hassle I've been through already is unreal. Now I remember exactly why I left them! I set up the new account and couldn't log in, despite requesting a new password the site just kept giving me errors. The customer advisor had the cheek to tell me that there wasn't an account (despite the fact that my email address was already used as a username, which was my doing) then they decided to set up a new account for me, despite me pointing this out. They point blank ignored my questions and completely disregarded what exactly was the issue. Then, when they actually set-up the new account for me, the memorable details they gave me were wrong so I still couldn't get into the new account. Contacted for the third time and finally got a temporary password (which really they should of just done in the first place! If only they LISTENED). Now that I am actually in my new account, I noticed, not only are the memorable information they provided way off, but so are my actual details, for example, my name is Zoe and they have me under MR.......just makes me think what have they actually done right and whether they make any effort at all!”

Helpful Report

Posted 7 years ago

“I’ve honestly never written a review on here but I’m literally sat here crying out of frustration. I just don’t understand how they can treat me like this? I had a contract through Vodafone previously When I lost my phone and needed a replacement. I foolishly took out a contract with them again. I can’t tell you how stressful this whole situation has been. I don’t know what more I can do now other than just pay off the 18 months left on my contract and just switch to another network. I switched banks and it took 4 weeks to receive my bank card so I was cut off which is fair enough. After a few months I owed them £255.72 which seemed high but to be honest, I just wanted to be able to use my phone again. I made the payment by BACS (bank transfer) on the 17th September. I called vodafone to inform them & they took the restriction off. The next day they put the restriction on again. I called 191 and the advisor said he was reporting the last person I’d spoken to as I hadn’t paid. I work in an office. BACS payments go in straight away. The next day, the next advisor I spoke to said it takes 10 working days. Right okay. Called complaints a week later and even though I was very frustrated and angry at the situation, spoke to him politely and asked what I should do? I said that I had paid by BACS. He replied “what?”. So I said “BACS”. He said “never heard of it. Go to a vodafone store”. Wow. That’s their complaints department. I drove to my nearest vodafone store, showed her my bank statement, updated my records and told me to call vodafone. I called them and said “Are my payments all up to date now?” And the advisor said that they were to which I was very relieved and could finally move on from the situation. Until the next day, when I received a text message to say that I still haven’t paid my bill and they were restricting my services. I called vodafone free from my phone, again, and the advisor apologised and said it was a mistake - he removed the restriction, again. It doesn’t end there. I wish it did. They’ve only gone and put the restriction on again. I can’t even call 191 this time. I spoke to a lady on web chat (through my WiFi) and she apologised and said that she would take the restriction off. She hasn’t. I honestly don’t know what to do anymore. I’ve never experienced customer service like this before. I’m so frustrated and they are literally the worst network provider ever. I’ve been with o2, t mobile, Orange, and since then EE as well. I don’t recommend them at all. I’m leaving them and I’m going to another network provider. This is just unnecessary stress and I can’t trust a word they say to me because they just let me down over and over again.”

Helpful Report

Posted 7 years ago

“This was the 3rd phone store I had visited that day in a quest to find a pay as you go SIM for a basic phone that didn't need a monthly top up. Dave served me quickly and efficiently and knew immediately what iI needed.”

Helpful Report

Posted 7 years ago

“Absolute shambles of a company, even the simplest requests can turn into massive issues taking days to resolve. The customer service is the worst I have ever seen with continual lies and deceit to get you off the line, not to mention all the times I've been cut off whilst on hold of transferred to another department who have no idea why, DO NOT USE THIS COMPANY IT'S AN ABSOLUTE SHAMBLES!!!!”

Helpful Report

Posted 7 years ago

“Awful situation - left without my phone number for over a week, during which I missed important calls.”

Helpful Report

Posted 7 years ago

“I started the order two months ago, after a series of errors they said I'd be up and running on the 21st September but my old provider wouldn't cut me off until I was online. Well I've been 10 days without internet, the customer service has been abysmal and now they said it will be another 3 weeks until I'm live. They refuse to send me a USB dongle to tide me over and I wish I'd never gone to them.”

Helpful Report

Posted 7 years ago

“We have a business account and the user went over the data allowance with no alert. What should have cost £50 in a package ended up being billed as £507.00 which is absolutely ridiculous. They refused to halve the bill for that one handset, so we are now taking our business elsewhere meaning another network provider will benefit from our £5820 annual usage and we have been with them in excess of 10 years. Disappointed!!!!!”

Helpful Report

Posted 7 years ago

“I want to switch from BT to Vodafone and Vodafone cancelled my account twice for no reason. when I spoke to the Vodafone rep they said that it is their system fault. The price of Vodafone 76 was 24 GBP/ month now it has become 20 GBP/month. Pathetic customers service. They said that they will contact me but they haven't. Avoid Vodafone. I agree. ”

Helpful Report

Posted 7 years ago

“Everything time I call to your agents I Everything time I call to your agents I get advised wrong things. I get told action is being taken but not even a courtesy call to advise anything has happened. Today I rang and spoke to Tony who rectified the issue bless him Vodafone only has certain individuals who are amazing at customer service like tony but the others don't have a clue. If I knew I would have this experience I would of never gone with Vodafone. My bill became over due and all Vodafone did was text me. Shows how much their customers mean to them. The contract was offered as one of the lowest hence why I went for it thinking I've got a good deal. Shortly my phone bill started going up and up until I was paying more than agreed. I've had good customer service today from Tony but all the other times have ruined my outlook on this company . Yes a reduction to my bill was made but money doesn't fix the horrible customer service I received with the agents being smart and rude or acting dumb when they have the notes in front of them. Sadly after my contract ends I won't be coming back to this company ever again and the bad experience I had I have passed to my friends because the fact a company can take so much money just for a simple phone contract and a fee if you don't pay in time. Fair enough if I didn't pay at all my all means the fee would be understandable but I made payments regularly and now they are charging me with a fee without looking out for the customer who might not be able to afford this. A fee none ever told me about it happened to be Tony who actually told me the truth of this fee I'm overall so disappointed I have never experienced something like this before and now I can't trust any of your agents because they might not be telling the truth. Not really fair on me but soon this will end Sandra Lisiak”

Helpful Report

Posted 7 years ago

“This company was not helpful and confused me greatly when I tried to get a phone. I wanted something that I could contact my friends and family from home with as well as something that I could talk to people in the UK with as well. They told me that of course they could do that and it seemed like a reasonable price. They did not bother to explain to me until afterward that this did not mean they had international texting or calls. just data. I had already paid and everything is non-refundable, so I am going to now spend 4 months not being able to text my family.”

Helpful Report

Posted 7 years ago

“Bunch of timewasters worst company”

Helpful Report

Posted 7 years ago

“Worst company ever, when you close your account they don't send you letter to confirm your account is closed so they just keep charging you money, I will never ever recommend them at all.”

Helpful Report

Posted 7 years ago

“I have an agreement for £12.60 per month. I have three phones. How do Vodafone manage to take out of my account over £60 per month?? They always make mistakes, promise to refund, and I have never yet received a refund!!!??? Just because they have my bank account details, they think they can steal how much money they like. Disgusting. Would never recommend, not even to my worst enemy.”

Helpful Report

Posted 7 years ago

Vodafone is rated 1.2 based on 2,006 reviews