Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,003 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Vodafone 1 star review on 27th December 2022

Kevin-Anthony O'Neill

Vodafone 1 star review on 21st October 2022

Vadym Shcherbakov

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a Vodafone customer for 10 years, I manage several accounts for my family and I have now moved all but 1 away from Vodafone and when that one expires I will also move that. Last month I received a bill for nearly £140 - my standard plan is £34 a month and includes unlimited calls and texts so this additional amount was for going over my 1Gb data allowance. The phone is my wifes and I immediately checked with her to see if she had received the text message notifications about approaching the data limit - she hadn't, I switched the data off as she had already exceeded the next months allowance as well - pretty much rendering the phone useless outside the house for anything but making calls. At this point I would like to be clear - going over the data limit is my fault and I do not blame Vodafone although we should have received warnings which didn't arrive - as Vodafone helpfully point out though their terms and conditions exempt them from any blame for not sending the warnings. As a long standing customer I approached Vodafone customer service - not easy by the way - the chat service was often unavailable, sending an email results in an immediate automated reply saying they are dealing with your complaint, followed 24 hours later by another email informing you that they cannot deal with complaints via email for security reasons and refer you back to the chat. You could phone but I prefer a written record when complaining or dealing with customer services. The first time I contacted customer services I had an online chat with Katie - Katie read my issues and then tried to up sell me to a more expensive plan. This seemed to be Katies only real interest - despite my explaining that having an extra 1Gb or 2Gb would not really help and the increased cost would be better put towards an unlimited data plan from Three mobile or another service provider. When I started talking about moving away, Katie asked for my number and called me, I now realise that this was because what she was about to tell me was a pack of lies and she couldn't tell me this via the chat as I would get a copy of that. When I spoke to Katie she said that they were about to launch an all inclusive data package and that I would be able to have it for the same rate I am on now. She would need a manager to authorise this and he would call me back in the morning. I am still waiting for that call. Katie just wanted me to end the chat and she presumably would have marked that as a resolved call. I started another chat today and spoke to Riley - Riley was not interested in helping me at all - he just kept pasting links to the terms and conditions . and offering me data bundles and contract up sells and didn't seem to grasp that I was looking for a resolution to prevent a re-occurrence as I could not afford to spend £140 a month on a single phone contract. What I asked for was for a cap to be put on my account so that when my data allowance was used up I could not spend any more. Vodafone do not do this - most other mobile operators do and I think it is time that Ofcom looked at this practice by Vodafone. I asked for the call to be escalated and it was to a guy called Albert who asked for a few minutes to review the chat ( I am 2 hours in by this point) I am not sure what Albert was reading for the 7 minutes he was away but I am pretty sure it wasn't the chat I had with Riley - eventually when I got him to focus on the issue he, like Riley - pasted a copy of a link to the terms and conditions and tried to up sell me to more expensive packages. Just a note here to Vodafone - I am paying £35 a month already for unlimited calls texts and 1Gb data and I am tied in to a 24 month contract - I have 2 other contracts with Three mobile, for £25 month and I get unlimited data - unlimited texts and 2,000 minutes (5,000 minutes to 3 numbers) oh and in most countries now I can use this bundle without any additional charge so I get unlimited data in most of Europe - I am also only tied in for one month So I explain this to Albert and point out that I would expect some help from Vodafone for my loyalty over the last 10 years - his final offer is that if I take out a data bundle - extra 2 Gb for an extra £10 month he will discount my last data bill by 20% - Wow so for my loyalty I get to increase my monthly spend to £45 and you give me a one off discount from a ridiculously inflated data bill of £20. I think therefore that the message is clear Vodafone DO NOT CARE about their customers, they treat us like idiots , they lie to us, they rip us off on data charges and they do not put in place simple measures that would allow you to control your spend and set limits. Time for Ofcom to act and time for the rest of us to act by moving to a mobile provider that listens to its customers. It will now be cheaper for me to remove the Vodafone sim and replace it with a Three sim with unlimited data and just wait for my Vodafone contract to expire”

Helpful Report

Posted 9 years ago

“I have been a loyal Vodafone customer since I was 18 years old and I'm now 32 that shows how long I've been loyal to this company!! Feel stupid!! about a year ago now I took out an additional price plan with Vodafone and immediately they started over charging me for data until this day they have not refunded me the £2000.00 they have overcharged!! I spoke to numerous customer service agents who empathise profusely. So many have advise me that my refund will be done shortly I hear that every week and it's got to the stage where they called me last week and advised after a year of back-and-forth them accepting their mistakes...... #bang actually they decided it is not their mistake and I am not due any monies!! can you honestly believe this......how does a company treat individuals like this?? Hold on wait Vodafone goes on its mass reputation and branding, there are many companies who have mass branding and people following such as the Marriott, Apple's of this world but they don't treat their customers like this unfortunately Vodafone is purely after the £41 a month per person and really doesn't care about their customers!! I'm not a vindictive individual but I just want others to know "don't go to Vodafone save yourself the heartache once and for all because in the end it won't end well trust me"!!”

Helpful Report

Posted 9 years ago

“I have two Samsun Galaxy phones and wanted to up grade both to iPhones. Shouldn't be a problem and there are other networks at a lower price for the same phone deal. However I have been with Vodafone for several years and have data plans on various tablets so wanted to keep with the same network! What a mistake. Despite having both phones, passwords and account details I needed a passport or driving licence to vladate who I was in the store. I answered ALL of the security questions but still no go! So tried to do the same on line, it took four and a half hours of backward and forward and several apologies from the operator who told me that I was very patient as most of the calls he took ended up with the caller shouting at him! Yes the phones turned up as expected but now came the issue of activating the sims. Vodafone say 24 hours, rubbish after a day and a half I had to call again long process and this time by chat and a slow key response. Eventually one phone was working. Now the other. 36 hours on over an hour between chat and phone conversation and still nothing. So back to visiting a store if you want this kind of service go to or stay with Vodafone. I ma still within my 14 return option guess what I will be doing next. Wouldn't you?”

Helpful Report

Posted 9 years ago

“HOW DOES THIS COMPANY STAY TRADING IF I HAD TAKEN MONEY OUT OF PEOPLES BANK ACCOUNTS LIKE THEY DID TO ME FOR 2YEARS AND I DIDNT HAVE PHONE. ANYLONGER. I WAS TOLD YOU SHOULD HAVE TOLD US I CALL THIS COMPANY LEGAL ROBBERY AND THE SOONER IT COLLAPSES THE BETTER UP YOUR VODAPHONE”

Helpful Report

Posted 9 years ago

“Today at Vodafone Aberdeen I had the best customer service anywhere for years.. My iPhone 6 had ceased to get emails. I am btinternet and calls to them were unproductive, Vodafone's Julie sorted the tricky problem with enthusiasm and expertise in less than 15 minutes. I left the shop as the proverbial happy bunny, having received no emails for 4 days. Well done Julie and Vodafone. Mel Edwards 07788660254.”

Helpful Report

Posted 9 years ago

“Never enough staff in the shops, always plenty of customers! Trying to deal with them on the phone is virtually impossible. A member of staff in Gwent actually accused her colleague who I had previously spoken to in South Africa of being a liar! How professional is that? Was slightly more successful using online chat - they guy promised to phone me and he did straight away. However he then put me through to the business section....and they proceeded to cut me off in md conversation! If I ran my business like they run theirs, well, I wouldn't have a business left! Shocking!”

Helpful Report

Posted 9 years ago

“Vodafone is a corrupt company and they know exactly what they are doing. I will not bore you with the details of problems I have with them but when it comes to helping customers there is no one worse. You will get through to a call centre in Cairo, India or Cape Town 75% of the time. Their english is hard to understand and they are robots. Repeating the same lines pinned on the tops of all their computer screens. If they do understand you they will be no help. If you get through to the call centre in Ireland or the random helpful employee you will get little help and they are bound by the same restrictions. "A manager will contact you in the next 24 to 72 hours". I have never received a call back. To complain you can email but I have personally had mangers from my local vodafone store email and ring them and they feed them the same lines or completly ignore the email. On the phone I have had far more bad experience than good. Vodafones front is the staff in the stores are helpful and friendly and they will do all they can to help. If they cannot then get ready for a fight. Seriously (put on some fight music) I am sure many customers have had good experiences with vodafone and lucky them, but I would warn anyone thinking of joining them, think if anything goes wrong that can't be handled in store it's just not worth the risk. I write this still waiting for a refund of almost £2000 that has been escalated (which means flogged to another person) for 6 months now. I feel harsh writing this but everything is true, they are the worst company I have ever dealt with and anyone looking to enjoy there new phone etc. Stay clear of them. Join another network as I hope to soon and really have a look at how this company works. I would not wish my experience on other consumers. Which is why I have written a review for the first time. Vodafone a network you cannot depend on.”

Helpful Report

Posted 9 years ago

“I have been with vodafone along time...had problem with phone in Feb ...made special journey to Carlisle store after failing to solve it using online chat support. ..three staff in store not serving anyone...they said could not help almost immediately ...didnt even look at my phone ! Very disappointed ...will review my network provider !”

Helpful Report

Posted 9 years ago

“vodafone customer service is the worst of any company ive dealt with. The staff have no clue on technical support and are rude. Making a complaint is a waste of time as complaints dept is also useless. So many online complaints about vodafone, one said why doesnt the ceo read these. The staff are unable to deal with the most basic questions, when you explain your grievences they close online chat instead of dealing with the complaint. On online chat i was told i would get a call back in 2 minutes, quarter of an hour later the phone rang and the advisor explained he was on another call. So they are dealing with one phone call, while typing to another customer, why? Vodafone is worth millions the staff are clearly not able to deal with 2 things at once. It really is awful service. Ive had no network coverage for days & nothing has been done. You cant even phone and speak to a human just a collection of recorded messages, so youre stuck with online chat & staff who couldnt care less. Time to leave vodafone.”

Helpful Report

Posted 9 years ago

“I was treated like rubbish I was told a service is a service even if it's rubbish .I've been with them 17 yes no more I'm out of it off to three”

Helpful Report

Posted 9 years ago

“Have just walked out of the Newbury store after being ignored by the 7 members of staff who preferred chasing to each other than serve me. I was te only customer in the store! Unbelievably poor customer service”

Helpful Report

Posted 9 years ago

“I'm with Vodafone for a year now, I'm on 24 months contract and I really regret! Very poor customer service! My mobile phone was disconnected last Saturday without any previous notice, today it's Thursday and I'm still waiting for them to fix the problem, when they said only have to wait 24 hours!!! I'm very disappointed really :(”

Helpful Report

Posted 9 years ago

“Always very long queues at their branches with hardly enough staff to manage.This is especially true with the Canary wharf branch and Kilburn branch..very very poor service indeed and the staff have a I don't care attitude. If you are in a hurry Vodafone is the very wrong company to check up on for anything.”

Helpful Report

Posted 9 years ago

“Absolutely disgusting service. I cancelled a contract in January 14 and the last payment was taken in February 14. 9 months later I find they have made a default marker on my credit file for the sum of £101!! I first called about this on 21/11/14. I have spent approx 11 hours on the phone (including hold time) I have spoken to at least 10 advisors who have been rude, called me a liar, have told me contradicting informations, have told me to jump through all kinds of hoops to get this sorted. I have visited their store 3 times with bank statements to prove the payments were made, which they say werent, upon the advice of at least 2 advisors, only to be told weeks later that they needed to be scanned and emailed to them!! I was told I could not make a complaint because 'i was wrong and they were right, so theres no grounds to complain'! As of today I have received another letter stating they need extra bank statements to prove i did not claim and indemnity which i have already sent as part of the same pdf of statements they comfirm they have recieved!! This is week 7 and they have changed my credit file to 'settled' (how kind of them) but it is still showing i made late payments!!! PLEASE DO NOT EVER TAKE OUT A CONTRACT WITH THIS AWFUL DREADFUL COMPANY!! I have at least 3 friends who have had similar issues with them. This review is only a summary of the problems they have caused. Just absolutely shockingly dreadful service!!!”

Helpful Report

Posted 9 years ago

“The customer service from vodafone me and my wife have received has been nothing short of diabolical. My wife wanted to end her contract early so enquired with Vodafon CS how much this would cost (in the region of £400 ish) abd then proceeded to pay that whilst also giving her notice of cancellation. we then received a bill 2 months later asking for another £140.00 as they claimed they were never aware of a cancellation. They refused to pull the tape of the earlier conversation that my wife had and hung up on her saying that she had to pay it end of or else. I cancelled my contract at the end of september and now in december I get a letter threatening me with debt collectors if i didnt pay them the outstanding balance on MY account of £0.00.”

Helpful Report

Posted 9 years ago

“After receiving a bill for almost £200 at the end of my 24 month contract Vodafone done everything in their power to make this situation worse. I asked if they would accept a payment plan. Where every month I make a smaller payment until the balance is paid, this was deemed as unacceptable. The options I had are as follows: Option 1 - send Vodafone my handset that I got when I entered into my contract. (valued at £100 by their team) then pay the outstanding balance of £87 to cancel my contract. If I can not afford to pay the outstanding £87 in one go I will continue to be charged for services that I am not in receipt of. (adding £42.00 for every month I can't pay and with the added benefit of no phone.) Option 2 - Pay the full balance today and cancel the contract, upgrade to a new contract. Option 3 - Pay £104.00 today and the rest by the 21st of December. My contract with Vodafone ended on the 7th of November 2014. The billing issue is from October. Since then I have contacted the company, been passed around from pillar to post. Each department blaming the other for lack of communication. I am still no further forward with a resolution. The experience I have had with Vodafone leads me to believe that this situation will not be resolved and therefor leading to the services of the Ombudsman. I have been with Vodafone for almost a decade, every time I upgraded my phone I was told how loyal and valued I am as a customer. so...where is my loyalty from Vodafone when I really need it? My advice? Take your money and your loyalty to a company who understand the definition of the word loyalty.”

Helpful Report

Posted 9 years ago

“Bad service took money out of a bank account and would not pay it back when haddent gone on to a pay and go phone with no explanation to why”

Helpful Report

Posted 10 years ago

“Ordered a new phone on contract via the website, after completing the order informed phone was out of stock. (Still not listed as out of stock on the website) current phone would then not receive emails, was told by a lady from customer service somewhere on the other side of the world would have to pay extra as the new contract didn't support the old phone for email, despite costing more than the original contract. Still no sign of the phone I have ordered and website link is useless.”

Helpful Report

Posted 10 years ago

“really poor service from Vodafone. 3 days late providing me an update on my iPhone delivery. Did I make a bad decision?”

Helpful Report

Posted 11 years ago

“Shockng service from vodafone once again!”

Helpful Report

Posted 11 years ago

Vodafone is rated 1.2 based on 2,003 reviews