Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,011 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vodafone CS is not handled in Australia and it is off shore assistance which os super annoying! I had to phone 3 times to update my address and barred from using my phone the whole day! Not looking good after 18 years of being with Vodafone.”

Helpful Report

Posted 1 year ago

“Today morning, on 23.7.2023, at about 8 am, I attempted to seek help from Vodafone as my phone was flat. I sought help from the Vodafone shop in the international terminal arrivals area near the cafes. The three staff were sitting with no customer insight. I was referred to as 'loitering' in spite of letting them know that I was a Vodafone customer. No customer should be treated the way I was. There had been no customers except for the three Vodafone employees sitting at their desks, smirking at me. I felt upset, disgusted and profiled. I was seen as loitering in their store, yet, why did they not call for security? I told them that they were rude and asked for their names. None of them had their ID badges on. I was told instead that they were not allowed to give their names. Very poor, zero services from Vodafone at Melbourne Airport international arrivals section. Shame, shame shame!”

Helpful Report

Posted 1 year ago

“not operating in the UK 3rd update - this is really important, message from Vodafone India ..................... we Brits are not competent or skilled sufficiently to work and manage for Vodafone. They select those who only fit with Vodafone India they claim, it doesn't include we Brits and that's why they do not have a UK operation - If I have not received such letter today (18th July) I would not have believed it So the question is, do you still want to buy a Vodafone Broadband contract if you live in UK, as you are deemed not good enough !!!!!!!!!!!!!!! GOI elsehwere surely ? 2nd update - referring to Vodafone return .... read that message - it confirms by lack of content that there are no UK operation and that problems are messed around with between India and Egypt - it's frustrating OK and gets no resolution - you are warned Had the same scripted Vodafone reply from a social media team below - "REACHING OUT " ??? Almost 7 weeks later they think they can solve the problem with quaint words - don't go here, you're advised Vodafone UK does not operate in the UK, its a scam. They operate from India for Broadband services and Egypt when you have to make a complaint. Six weeks after trying to close my account and transfer to BT, it's still a mess. I ask constantly for a UK senior management person, so I can make direct contact with someone who comprehends issues - they refuse to provide names/ contacts - they do not exist -a UK Managing Director does not exist Vodafone India and Egypt does not have a senior management structure and obviously self-manage to destruction. This is a scam, possible for false cost reductions and tax purposes, at our expense. Vodafone India has held up my transfer to BT for over 6 weeks. I believe this is a deliberate act, whilst I have received several letters asking me to change my mind. They blame technical problems for the delay, of which they give me reassurances of their personal services to speedily resolve and satisfy my complaint - It's still occurring, they are nothing but liars They provide nothing in writing, messages sent by text are non-returnable, emails similar - chat online is the only copy you can keep and that takes over an hour each time for the script following operators who do not know how to think, manager or refer to gain a solution. Furthermore, they are atrocious and should be avoided - think carefully about your new contract. It's one of face-saving, no operator will escalate to a higher management position, especially when it's beyond their comprehension .... personal service promises keep being regurgitated by unknowing morons, possibly threatened with the sack if they cannot resolve, and they cannot resolve, my chat records of over an hour duration record this spiralling nonsense and refusal to escalate to sort the problem it's beyond them; especially, it appears, when somewhere in India they are dealing with Openreach in the UK to make changes of server and line Making formal complaint takes you into Egypt and no better from the lack of senior management direction and regurgitated script of providing a personal service to get a solution for me ... blah blah - incompetence at its highest I visited a local Vodafone store on the high street and recalled my long battle with the subcontinent., They also relayed their own difficulties and need to contact both India and Egypt when they have difficulties in the shop. They confirm there is no UK operation for competent and comprehensible support. I was advised to simply cancel the contract and go elsewhere - that's a Vodafone High street shop comment. If your thinking of setting up /. Changing to a new Broadband provider, think seriously. It will go wrong at some time, that's an actuality - it's what that provider does to find a speedy solution. I've been struggling with a half-baked service over 6 weeks ie TVs not functioning well etc and I'm paying for it - is this what you really want or do you want to pick the phone up and have a fiendly chat with a familiar voice who comprehends the circumstances and puts you in the right direction to solve it ? - Vodafone are proven that they cannot deliver save your money, serious loss of time and a lot of heavy stress, especially if you are a pensioner like me Don't look at the money involved as first glance, look beyond and see the level of support and how and where it may come from, because we all need support at some time, a matter of fact This was the original problem that BT had when it moved its centre abroad, millions left in droves as I did, now they are back in the UK, most are returning, ironically from companies such as the pretending Vodafone (non-existent) UK it's your money - beware”

Helpful Report

Posted 1 year ago

“If I could give them 0 i will, for over an hour i was there trying to order an Item, and during that period i specified my address had changed about 45mins of the time, still it got delivered to someone else, now I can't call them, I have spent 1-2 chatting with someone that keeps asking me to stay connected and later on to ask me again what he/she could help me with. Why do i have to chat or go into vodafone office to get an issue resolved. This is the first bad review I have ever given, its just too annoying”

Helpful Report

Posted 1 year ago

“I am only rating 1 because I can't rate 0. I have had no end of issues with Vodafone broadband. My connection is always dropping, sometimes for days. In April/May my connection was down for 22 days and I was told by numerous people that I would receive automatic compensation. I have not. I have spent full days trying to get my internet reconnected and chasing up the credit that I am due. Everyone I speak to tells me something different, I have been repeatedly lied to, and put on hold and then disconnected more times than I can count. Each call to customer service has lasted multiple hours. This is the worst customer service I have ever come across. I wouldn't touch Vodafone again if you paid me. And that's a shame, because I worked for them for ten years. I am absolutely disgusted. They say: "This isn't the smooth experience we want you to have, nor the service that we strive for here at Vodafone." Well, it's the service I have received consistently over the last several months, so perhaps some company-wide training is in order? I must have spoken to 10-15 advisors over the phone, chat and via social media and no one can give me a straight answer or consistent information.”

Helpful Report

Posted 1 year ago

“what a mess from order to cancellation after 7 most stressful days ever”

Helpful Report

Posted 1 year ago

“I have a contract for about 12 months with Vodafone and paid £47 monthly. I have decided to leave because the network and connection getting worst. Issues started when I told them I want to leave. They called me for offering different tariffs and each agent giving different information. Lastly, I move to Pay As You Go to find out another tariff from another provider. They said there is no remaning balance on account an receiced confirmation email that I moved to Pay as you and I have been told if the calculation is correct I may get a refund to overpayment. Today received a text message I have a bill. How it can be there is a bill while I am on Pay as you go. and I can see the bill because the app went to pay as your screen. I give them a call, agent says there is an overdue balance. I ask them why I didn't receive any information about it text no email. Anyway, I give up to deal with them. paid that amount. another issue agent saying i can't send a confirmation email about the payment you can reach out to chat . bla bla. Can you imagine a tech company can't send an email for payment confirmation”

Helpful Report

Posted 1 year ago

“This network is the worst in England. Use 02, EE or Giffgaff. Ive had really bad 4g for the entirety of my contract and ill never return to this dreadful network provider”

Helpful Report

Posted 1 year ago

“I have been on the phone with Vodafone technical for the past few weeks more than a few hours everyday and they finally gave up and referred me to a customer service team. I spoke to Sandra today and she explained how the fault is with me and not them even though I explained to her the fact that my mobile hotspot works fine for all of my devices and that I need an engineer to come have a look or a new router which she refused to assist me with and asked to take my complaint with ombudsman. I wish I could give them negative stars.”

Helpful Report

Posted 1 year ago

“Horrendous experience being unable to cancel a contract due to my account not being set up correctly. DO NOT USE VODAFONE”

Helpful Report

Posted 1 year ago

“I have been trying to speak to a human to get a sim replaced for 2 weeks. Up to now no joy. A machine makes things easier but to scrap human interaction make me want to leave this company for good.”

Helpful Report

Posted 1 year ago

“Whatever you do in life...DON'T use vodafone!!! DON'T say no one warned you!!”

Helpful Report

Posted 1 year ago

“Been a customer for 28 years and i now have had to switch. The service in our area has dropped dramatically and we struggle to make calls. According to vodafone and their useless signal tracker, the reception is good! Customer service appalling. I have 4 lines with them at £280 per month. You've lost my business for life. Moved to EE, different level of customer service.”

Helpful Report

Posted 1 year ago

“Awful service. So my daughter brought a mobile that wasn't connecting. Three times she went back to store to sort. Finally someone arranged for it to be collected from Vodafone and replaced - happy days. My daughter then end up with a brain injury and deaf due to an accident. Being a mother just continued to put money in her account and getting daughter better not knowing her bills etc. A year on she's able to kind of manage her account. Seeing Vodafone are taking three payments from her account for different hand sets that have been returned. 1hr 12minutes on the phone Vodafone can't refund it as Brough from store. But dpd collected by Vodafone on the phone not in store. £490 she's paid and Vodafone refusing to refund. No help. No guidance. Watch your accounts people Vodafone rip you off”

Helpful Report

Posted 1 year ago

“Well come april 2023 vodafone increased thier prices for me it was 14.4% (that's the 10.5% CPI rate, plus 3.9%)which is equal to £13.75 per month for me,so I complained asked for a lower rate and all I got was Unfortunately, we're unable to help you with the price increase and so when I pointed out to them that asda mobile who uses the vodafone network engine, as it is exactly the same as vodafone but much much cheaper at £7.00 per month a bit better than £16.88,ID MOBILE is offering the exact same deal as vodafone but for £10.00 per/month using the three networks which vodafone is in talks with a £15 billion merger likely to happen a bit better than £20.59,TALKMOBILE same deal for £9.95 rather than£20.59 which incidentally uses vodafone network. for supply. VODAFONE IS TO EXPENSIVE WHEN OTHERS ON EXACTLY THE SAME DATE, TEXTS AND TALK TIME,SAME DEALS ARE MUCH CHEAPER. end of my contract, end of vodafone, after many years. they are hopeless.”

Helpful Report

Posted 1 year ago

“Diabolical!!!! I have had issues from start of my contract ended up having to put a second line in, no phone numbers provided till date, they lost my original business number due to Vodafone error and till date no one sorting, social media team are just as bad!!!”

Helpful Report

Posted 1 year ago

“I wish it was possible to give ratings below 1star. I have been with Vodafone for years. I have been let down by this company so many times it becomes hard to track. They registered me as a BUSINESS (I am NOT!) when I first went to the shop to buy a SIM and I only randomly found out a year later, when I was renewing the contract. I could have incurred into financial troubles for this and it took the company months to finally amend that. Last year I got a fibre contract with them. Signed, got the router, got the appointment with the engineer who couldn't carry out the connection for health & safety reasons (scaffolding was in the way, although it would have surely been safer than the flimsy ladder he was carrying)... Had to wait months before I could call to book another engineer's appointment. Got a call back saying they were not covering my area anymore (out of the blue), despite their website stating otherwise. Ended up with a 5G contract and a mobile router. Speed should have been reliable, up to 100mb/s. Instead, it's been a constant up and down between 20, 8, 10, 30, 2 mb/s in the span of a few seconds. Connection jumps between 4G and 5G constantly and, on top of that, Secure Net was added to my plan, without being outlined (nor included) in the contract. I pointed out this breach of contract, after randomly logging into My Vodafone App and noticing I had Secure Net on, despite never asking for it. So, after many years as a customer, I had enough and demanded to have the contract cancelled, due to a clear lack of transparency, hidden, unsolicited costs and an appalling Customer Service experience. After being repeatedly lied to, by being told Secure Net was in my contract and I was given multiple notices of it and a back and forth of days, they admitted the extra was not cited in the contract but denied any wrongdoing or breach of contract and offered a refund of a whopping 10£, without even an apology for accusing me of being inattentive and, implicitly, of being a liar... I obviously refused, as it's about trust, customer care and HONESTY (all things they don't even know the definition of) and I do not want to be serviced by them anymore, after the treatment I received. They wouldn't budge and demanded I pay a fee to exit the contract THEY breached. So I am now in the process of escalating this with CISAS. If after reading my review you are still considering choosing Vodafone as your provider, keep reading the countless reviews that resonate with mine and stray away like your life depended on it! IT IS NOT WORTH THE HASSLE!!! The plans are expensive, the line temperamental at best and utterly unreliable as a standard and their respect for customers inexistent. Look for better, cheaper, more honest companies to rely on and have a more enjoyable experience overall!”

Helpful Report

Posted 1 year ago

“Useless company! Won't disconnect my old plan. Been going on months. Lies, lies LIES! Charged £30 extra a month. Money grabbing **stards!”

Helpful Report

Posted 1 year ago

“Dreadful company, lack of care or respect for their customers! Avoid at all costs unless you want more stress and unexpected “debt” from “unpaid hidden fees”. No point in contacting customer services team as all they say is they can’t help you, or they don’t understand you.”

Helpful Report

Posted 2 years ago

“I rang vodafone today and spoke to the normal none english speaking asian.i bought a 15gb mobile dongle today from argos in skegness that didnt work.very very unhelpful man was on the telephone.avoid this firm at all costs,they do absolutely nothing to assist you.very rude and obnoxious asian.racist i shall call him.im now cancelling my fone contract as im so angry.pathetic service.AVOID THIS COMPANY,U AV BEEN WARNED...”

Helpful Report

Posted 2 years ago

Vodafone is rated 1.2 based on 2,011 reviews